There are times for every carrier when things don't go to plan and they are forced to cancel your flight, which is commonly referred to as an ‘involuntary cancellation’. If this happens, we will present you with alternative itinerary options as close to your original itinerary as possible. Alternative itinerary options may be free or may require additional payment, depending on the options available. Please note that Travala.com does not charge you extra for arranging your alternative itinerary.

If none of the alternative itinerary options suit you, you may opt for a refund request. 

Please note that involuntary cancellations initiated by carriers are outside of our control and we are not liable for the consequences of any cancellations made by these third parties.