Hello. How can we help you?

Browse Help Topics

Common Questions

Stays

Flights

Booking
Baggage
Cancel & Refund
Booking Changes
TravelSmart Protection
Priority Boarding

Activities

Best Price Guarantee
AVA Smart Program
Travel Gift Cards
Travel Credits & Promo Credits
Discount Voucher
Partial Payment
Registration
Special requests
Contact
Cryptocurrency payments

Home
Help
Flights
Cancel & Refund
Frequently asked questions

How do I check if my booking is refundable?

If you would like to check whether your booking is refundable, please contact our Customer Support team via email on support@travala.com or Contact Us for assistance. We will need to contact our supplier to determine whether your particular fare type is refundable.

STILL NEED HELP?

If you did not find what you were looking for, feel free to contact us.

CRYPTO-FRIENDLY BOOKINGS

Your money’s good here.

We pride ourselves on being the leading crypto-native travel platform. Pay for your travel anywhere in the world seamlessly using 100+ cryptocurrencies or traditional payments.