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If you would like to request a voluntary cancellation of your booking, you may do so by navigating to ‘My Bookings’ in your account and clicking the cancel button next to the relevant booking. Please ensure that any cancellation requests you make are submitted no later than 72 hours before your departure time, otherwise the carrier will classify your absence as a ‘no show’.

If you are unable to request a booking cancellation from your account, please contact our Customer Support team via email on support@travala.com or Contact Us for assistance. 

Please note that, if you decide to voluntarily cancel your booking, the carrier will generally charge a cancellation fee on top of the administration fee that our travel supplier charges to process the cancellation. The amount of the cancellation fee will vary depending on the carrier and the airfare rules applicable to your booking.

There is no guarantee of a refund

Where you request a voluntary cancellation, please be aware that we cannot calculate the refund amount that you will receive at the time of your cancellation request. If you are entitled to a refund, your refund option(s) will depend on your original payment method.