In the event of a voluntary flight cancellation request or involuntary airline flight cancellation, refunds are always subject to the airline and supplier refund policies. 

We will contact the carrier or supplier to request a refund on your behalf, though please be advised monetary refunds cannot be guaranteed.

By requesting a refund, you acknowledge that:

-Your entire booking will be cancelled for all passengers

-Your request cannot be reversed

-A cancellation fee may apply

-Your booking may not be eligible for a refund

If you are entitled to a refund, the available refund amount will be refunded to you based on the original payment method used to purchase your booking.

Credit card or debit card payment: The refund will be sent to the card that you used to pay for the booking. Please note that it may take up to a few months for the refund to be processed by the carrier.

Cryptocurrency payments: Due to regulatory requirements and price volatility, refunds will be processed in Travel Credits and credited to your Travala.com account. These credits can only be used to purchase future products on Travala.com and cannot be redeemed for fiat currency or cryptocurrency. Learn more. 

Travel Credit payment: The amount will be refunded to you in Travel Credits and sent to your Travel Credits Wallet in your Travala.com account.

Binance Pay: The refund will be made in USDT and will be sent to your Binance Pay wallet in your Binance account.

Crypto.com Pay: The original cryptocurrency used to purchase the booking will be credited to your Crypto.com account.

Refund in Carrier Vouchers: While we will always try to obtain a monetary refund from the carrier on your behalf, it may not always be possible. In such instances, the carrier will usually offer a credit voucher, which can be used for future travel with that particular carrier. Where we receive a credit voucher from the carrier, we will email the credit voucher to the email address of the Travala.com account used to purchase the original booking.

Non-refundable Fares: If your fare is non-refundable, you may not be able to receive any of the above refunds. However, your booking can generally be rebooked to new dates if the date change is requested at least 72 hours before flight departure. Please note that, where rebooking is available, the total cost of the rebooked fare may differ depending on change fees and differences in the fare and applicable tax.