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Frequently asked questions

What is a "non-refundable"/ "free cancellation" booking?

Non-refundable booking: Booking cannot be amended or modified. If you fail to arrive or cancel the booking, no refund will be given. This information is stated in the booking cancellation policy and the confirmation email.
Free cancellation booking: You can cancel your booking free of charge within an allowed period and this information is stated in the booking cancellation policy and the confirmation email. Example: "Free cancelation before “x” date. Cancellations made after the “x” date will be charged "amount" of the booking.

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