Hello. How can we help you?

If there's a disruption and you didn't add the TravelSmart Protection, we can only offer you a refund (subject to the relevant carrier's policy). At your request, we will provide you with paid alternative flight options, however, these will need to be purchased by you in full.

Please be aware that carrier refunds may take up to several months to process. To see the full terms for flight refunds, please refer to Clause 8 of our Booking Terms and Conditions.