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    What if I don't add the TravelSmart Protection?

    If there's a disruption and you didn't add the TravelSmart Protection, we can only offer you a refund (subject to the relevant carrier's policy). At your request, we will provide you with paid alternative flight options, however, these will need to be purchased by you in full.

    Please be aware that carrier refunds may take up to several months to process. To see the full terms for flight refunds, please refer to Clause 8 of our Booking Terms and Conditions.

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    Hello. How can we help you?

      Browse Help Topics

        • Home
        • Help
        • Frequently asked questions

        What if I don't add the TravelSmart Protection?

        If there's a disruption and you didn't add the TravelSmart Protection, we can only offer you a refund (subject to the relevant carrier's policy). At your request, we will provide you with paid alternative flight options, however, these will need to be purchased by you in full.

        Please be aware that carrier refunds may take up to several months to process. To see the full terms for flight refunds, please refer to Clause 8 of our Booking Terms and Conditions.

        RELATED QUESTIONS

        STILL NEED HELP?

        If you did not find what you were looking for, feel free to contact us.