Hello. How can we help you?

We'll either book you an alternative itinerary to your destination or offer you a refund. The exact rules will depend on how much time you have until departure when the disruption happens.

If it's more than 48 hours before your trip, you can choose one of these options:

• An alternative itinerary up to the amount you paid for your trip – if it's more expensive, you'll need to pay the difference.
• A full refund in Travel Credits – you can immediately use the Travel Credits for a new booking with us.

If it's less than 48 hours before your trip, you can choose one of these options:

• An alternative itinerary – we'll get you to your destination even if the alternative is more expensive than your trip. If you have to wait for multiple hours or if the alternative we found you departs from a different place, we might also cover your accommodation, refreshments, or airport transfer. Our agents will confirm this to you when you're in contact with them.
• A full refund in Travel Credits for the unused parts of your itinerary – you can immediately use the credit for a new booking with us.

If we refund you or book you an alternative as a part of our guarantee, we’ll keep any potential carrier refunds or compensation. But if we don’t provide you anything, you might have the right to receive compensation from the carriers based on your passenger rights.