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Frequently asked questions

My payment expired. What should I do?

Once you have selected your tickets and entered your personal details, you have 30 minutes to complete your payment. If you do not succeed to do so within 30 minutes, the payment attempt will expire, you will not be charged, and the order will be cancelled. If you want to place a new order, you will have to start the process again. If you are not sure about the status of your payment attempt, please contact our Customer Service team.

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