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Frequently asked questions

Was my payment successful?

If you reached the order confirmation page, it means your payment succeeded. You will receive a first email confirming the receipt of your payment, and a second email with your tickets as soon as they are ready. If, on the other hand, your payment attempt wasn't successful, you will receive an email informing you that the order has been cancelled. If you have not received your tickets, or any communication from us, within one hour of completing your payment, contact our Customer Service team.

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