Hello. How can we help you?

    Browse Help Topics

    • Home
    • Help

    How can I get a refund for my activity booking?

    Refunds are subject to the booking terms and conditions and are not applicable to non-changeable or non-refundable bookings. 

     

    In the event that a booking is refundable, the refund will be made in accordance with your booking payment method:

     

    Credit card or debit card payment: The refund will be sent to the card that you used to pay for the booking.

     

    Cryptocurrency payments: Due to regulatory requirements and price volatility, refunds will be processed in Travel Credits and credited to your Travala.com account. These credits can only be used to purchase future products on Travala.com and cannot be redeemed for fiat currency or cryptocurrency. Learn more.

     

    Travel Credit payment: The amount will be refunded to you in Travel Credits and sent to your Travel Credits Wallet in your Travala.com account.

     

    Binance Pay: The refund will be made in BUSD and will be sent to your Binance Pay wallet in your Binance account.

     

    Crypto.com Pay: The original cryptocurrency used to purchase the booking will be credited to your Crypto.com account.

    RELATED QUESTIONS

    STILL NEED HELP?

    If you did not find what you were looking for, feel free to contact us.

    Hello. How can we help you?

      Browse Help Topics

        • Home
        • Help
        • Frequently asked questions

        How can I get a refund for my activity booking?

        Refunds are subject to the booking terms and conditions and are not applicable to non-changeable or non-refundable bookings. 

         

        In the event that a booking is refundable, the refund will be made in accordance with your booking payment method:

         

        Credit card or debit card payment: The refund will be sent to the card that you used to pay for the booking.

         

        Cryptocurrency payments: Due to regulatory requirements and price volatility, refunds will be processed in Travel Credits and credited to your Travala.com account. These credits can only be used to purchase future products on Travala.com and cannot be redeemed for fiat currency or cryptocurrency. Learn more.

         

        Travel Credit payment: The amount will be refunded to you in Travel Credits and sent to your Travel Credits Wallet in your Travala.com account.

         

        Binance Pay: The refund will be made in BUSD and will be sent to your Binance Pay wallet in your Binance account.

         

        Crypto.com Pay: The original cryptocurrency used to purchase the booking will be credited to your Crypto.com account.

        RELATED QUESTIONS

        STILL NEED HELP?

        If you did not find what you were looking for, feel free to contact us.