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20 Jun 2025
Friday
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21 Jun 2025
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2 Adults - 0 Child
1 room

Ridge Pointe
7.8

Very Good

202 Guest reviews

7.8
Very Good
202 Verified Reviews
Read all reviews
Cleanliness8.6/10
Service7.6/10
Comfort8.2/10
Condition8.2/10
location7.0/10
Neighborhood8.0/10
Value7.0/10
Amenities7.4/10

455 Tramway, Stateline, United States of America. See map

Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Childcare
Business facilities
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Hotel Description

With a stay at Ridge Pointe in Stateline (Tahoe Village), you'll be within a 15-minute drive of Casino at Harrah's Lake Tahoe and Golden Nugget Lake Tahoe Casino. This family-friendly hotel is 7.2 mi (11.6 km) from Heavenly Ski Resort and 5.3 mi (8.5 km) from Casino at Harveys Lake Tahoe. Make yourself at home in one of the 26 guestrooms featuring refrigerators and microwaves. Cable programming along with DVD players are provided for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and complimentary newspapers. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.

Hotel policies

Professional property host/manager

Pets not allowed

Check-in from: 4:00 PM
Check-in by: anytime
Minimum check-in age: 18
Check-out by: 10:00 AM

Cleaning and safety practices

  • Essential workers only - NO

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 44.26 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Fitness/yoga classes
  • In-room coffee
  • Internet access
  • Phone calls
  • Pool access
  • Shuttle service
  • Ski shuttle
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

You need to know
  • Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Special Instructions
There is no front desk at this property. The check-in location differs from the property location. Check-in location: [400 Ridge Club Dr, Stateline, NV. 89449]. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
Minimal age
18
Optional fees
  • Crib (infant bed) fee: USD 12 per stay
  • Rollaway bed fee: USD 25 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish

Amenities

Most Popular

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Childcare

Business facilities

Other

Elevator

Concierge services

Barbecue grill(s)

Ski storage

Laundry facilities

Arcade/game room

Health club

Multilingual staff

Free newspapers in lobby

Business center

Express check-out

Mountain biking nearby

Meeting rooms

Billiards or pool table

Number of restaurants - 2

Number of hot tubs - 1

Free self parking

Ski passes available

Children's club (free)

Supervised childcare/activities (free)

Wheelchair accessible – no

Hotel reviews

7.8
Very Good202 Verified Reviews
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Cleanliness8.6/10
Service7.6/10
Comfort8.2/10
Condition8.2/10
location7.0/10
Neighborhood8.0/10
Value7.0/10
Amenities7.4/10
8/10
Excellent
Howard, 09 Jan 2020
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Rough start, but overall a good stay.

Checked in and they didn’t have my reservation in the computer. They had to “build it” in the computer. In total it took about 25 minutes to check in. She said she would give me a room with a great view since I had to wait so long. The room wasn’t in the building that I made my reservation for though. Arrived in the room, and it did have a great view, but was this tiny room not really matching the description. I called and inquired and was told that was a “standard king” and other amenities were not guaranteed. 15 minutes later she called and offered a different room in a different building. I accepted and was pleasantly impressed by the change. Not the same view, but a very nice room. Walls are too thin, I could hear the people next door quite well. They were loud people. Outdoor hot tub was not hot at all, but indoor one was nice. Overall I was happy with the stay and would stay again. I was also pleased to find a charge station for my EV. Attached pictures are my view.

8/10
Excellent
Jackie, 14 Oct 2019
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Very nice space everything went well the only odd thing was everything kept shocking us like the door handle to the balcony and then light switches

4/10
Poor
Verified traveler, 28 Aug 2019
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I didn’t like that the front desk was so inaccessible. Check-in was unclear as you had the choice to go to the front desk located in another building or you could check-in over the phone but you’d eventually have to go to the front desk to put a card on file. Express check-out was available, but I have yet to receive my receipt for my stay and was charged $10 for something unknown. It was extremely hard to get in contact with staff over the phone, at one point our room key stopped working and of course the only solution was to drive to the front desk to have it replaced. Customer service was poor.

8/10
Excellent
Verified traveler, 20 Aug 2019
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Beautiful and peaceful

Beautiful area and lots to do at the resort. It's best if you can take advantage of all they have to offer while you're there.

8/10
Excellent
Verified traveler, 09 Aug 2019
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The site's location is close to both Lake Tahoe and the Carson Valley.

8/10
Excellent
Lupiloo, 12 Jul 2019
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When it comes to checking in you have to go way up the hill to the club house (which is not at the same hotel) they don't tell you or have any signs letting guests know where they should go to check in. Office was closed and no one in site. Waited for 20+ mins before we saw a maintenance worker who told us about checking in up the hill. Besides that we had a great stay! We stayed in a 2 bedroom suite and it had 2 master bathrooms one with a jetted tub. The drive there was beautiful and only 10mins from the main city (Lake Tahoe) will be back soon!!

8/10
Excellent
Verified traveler, 30 Apr 2019
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I have stayed at this property every year for the last 4 years. I love the rooms and the amenities the property has. The building we stayed in can use some TLC. On our last night, the fire alarm went off and we all had to exit our rooms around 10 pm and stand outside in the snow (not the resorts fault). The elevator would not work after that. Luckily I was only 1 floor up, so I had to carry all of our stuff down one flight of stairs and then back up on fight to get to my car. The resort comped me 2 nights stay. Not a usual experience, I would recommend it and I will go back.

2/10
Poor
Jared, 25 Mar 2019
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Avoid this place

Horrible check-in procedure. No mention of going to the main lodge for check in, phone at our building didn't work. Keys stopped working so have to drive to main lodge to get new keys (replacements didn't work either). Staff not very friendly, no AC, slow WiFi. Spend the extra money and stay at the casinos in South Lake.

10/10
Exceptional
Verified traveler, 17 Mar 2019
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I will return rn again soon. The staff was really nice

4/10
Poor
Verified traveler, 11 Mar 2019
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Sauna was not working. Door key didn't work the second day.

10/10
Exceptional
Dyan, 11 Feb 2019
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Would Stay Again!

Great resort! Went with a few girlfriends for my birthday. Room was clean and the roof top Jacuzzi was my favorite. Service was great, no complaints. Would stay here again.

4/10
Poor
boris, 28 Jan 2019
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don't go there

many problems from the beginning: lost reservation, we'd to stay outside of the building in cold for 40 min, misleading description, lack of instruction, etc,

8/10
Excellent
dave, 17 Sep 2018
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very nice

6/10
Fair
Verified traveler, 21 Jul 2018
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Nice rooms, horrible check in

Liked the room, did not like having to drive to a different facility to check in. Would have stayed somewhere else if I'd known it would take an hour to check in.

8/10
Excellent
Verified traveler, 13 Mar 2018
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Great rooms. Grear views. Hard to get from one building to another

8/10
Excellent
Minal S., 07 Mar 2018
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Nice property

Some issues with check-in, was confusing. Kitchen sink tap was broken. Overall good. Got unlucky with the weather conditions so did not get the full experience. Would come back.

10/10
Exceptional
Rhonda P., 19 Jan 2018
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Amazing property for skiing!

If you are visiting Heavenly for skiing, this is the perfect property. The location can't be beat! It's a very short walk to the Stagecoach lodge and ski lift. Or if you prefer to not walk, there is a free shuttle that is run by the property. The condo was also perfect! Very spacious and comfortable, with a gorgeous fireplace and amazing view. And you have access to all the amenities that the very large "mother" property offers. I fully recommend this property.

10/10
Exceptional
Marty L., 16 Jan 2018
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Beautiful facility, great location and service

We stayed at Ridge Tahoe, The Plaza building. The location was conveniently located near the restaurant, spa and transportation to the ski lifts. The shuttles take you anywhere you need within the resort and the bus service takes you into town for shopping, gambling or any other entertainment you want. The room was comfortable, beautiful and clean. The employees were helpful and polite. We will definitely be back.

8/10
Excellent
Scott H., 15 Jan 2018
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Good Location

Good location to ski to Heavenly from, stove needs to be fixed.

6/10
Fair
Verified traveler, 05 Jan 2018
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Great Location, Nice Place, Poor Service

We went to our 2 bedroom unit after checking in it was just starting to be cleaned. We helper with the cleaning and did not end up with enough towels. Called the front desk for towels 2 days in a row and did not receive them. Had to find someone cleaning another room to get towels. My son was giving the rolled eyes and "I guess so" when he asked an employee if he could throw away something in his garbage card.

8/10
Excellent
jay, 02 Jan 2018
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Recommend

Beautiful layout and views. Enjoyed the full size fridge and kitchen. Not close to town, if you have no car you can pay a lot in uber charges. Nice hot tub and near lift, another ridge had a restaurant in it and the spa, maybe look into staying there next time. Great daily cleaning service and underground parking

8/10
Excellent
Verified traveler, 12 Dec 2017
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Very nice room nice view.

The only short coming would have been in the kitchen. The cooking equipment offered would have made it possible to boil water. If you were to plan a dinner you would need to bring almost everything that you might need from home.

10/10
Exceptional
Verified traveler, 14 Nov 2017
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Beautiful views

It was a very nice room. Was way more than expected to

10/10
Exceptional
Marie, 16 Oct 2017
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Amazing stay

We had an amazing stay at the Ridge. The staff are so friendly and helpful. The condo was clean and had everything that we needed. The complimentary freshly baked banana bread in the refrigerator was good. Breakfast at the Bistro was fine. Well equipped kitchen, dishwasher, washer and dryer, Jacuzzi in the bedroom - it was more than our expectation.

8/10
Excellent
Traveler, 30 Sep 2017
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Excellent value stay

Ridge Pointe is part of Ridge Tahoe, and having many years experience with their facilities I wasn't surprised that the room quality would be superior. Check in is at the Ridge Tahoe front desk; staff very helpful and courteous. Room, very spacious and spotlessly clean. My only issues: it's very difficult (even with years of driving on Tramway) to see the signage at night if you're a late arrival. For whatever reason, GPS points to the Ridge Tahoe desk when you enter the Ridge Pointe address, as well as identifying Ridge Pointe as Ridge Crest, an adjacent property with similar but different street address. This does become very confusing on arrival.

4/10
Poor
Joseph S., 14 Aug 2017
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Paper thin walls with dated decor, proceed with caution.

I didn't know this when booking, but this room is part of a massive timeshare resort. Apparently they list surplus rooms here. While the staff was quite friendly and the bed was moderately comfortable, there are not many more compliments I can give this property. When we arrived we discovered that the elevator for the building was inoperable. That would have been nice to know beforehand with me healing from a sparained ankle and a pregnant wife with neither of us very adept at that moment of hauling our luggage up flights of stairs. The only window in the room was low and facing the outdoor breezeway where people walking by could easily peer in, so pick one of privacy or natural sunlight, but not both. Lastly, and the biggest complaint for us was that the walls were paper thin. We could clearly hear our neighbors conversation through the walls like they were practically in the room with us (and it sounded like normal conversational volume, not crazy partying) and our neighbors upstairs sounded like they were rearranging furniture in their room. All of this going on until about 1am with a long drive the next morning. If you're there to party and don't care about quiet and privacy, it's probably a fine place to stay, otherwise I'd think twice. Also, the proximity to the slopes in the winter is nearly unrivaled I'm sure, but for our stay in the summer it was a meaningless novelty.

2/10
Poor
ilsin b., 04 Aug 2017
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Sucked...

This place sucks for the price you pay. check in is at 4 and they kick you out right at 10 in the morning.

8/10
Excellent
Karen , 07 Jul 2017
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The View building...great view!

Location had a beautiful view of Lake Tahoe and an area across the road to appreciate it. Rooms clean and well kept. Shuttle bus outside the door to other areas of propery or town. We would definitely go back. Overall the building needs some work but the staff was polite and attentive especially Michael the manager. The only complaint, we were rudely treated at one restaurant they gave us a coupon for, The Chart House. I don't understand why they are promoting this establishment. Other than that, great !

6/10
Fair
Marie, 06 Jul 2017
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Basic room, but nice area.

Here for a wedding, so didn't spend a lot of time there. It served it's purpose, but pretty basic room. It was a bit of a hassle to get there then be directed to go over to another building on the other side (by car) to check in, then drive all the way back to the room. The rooms were basic and clean. Overall, fine for what we needed it for.

8/10
Excellent
Maggie , 10 Apr 2017
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Nice condo with mountain view

We enjoyed our stay since it's close to Heavenly and the Ridge club has a lot of activities we can enjoy. The condo is spacious with full kitchen. Nice place.

6/10
Fair
Rachael, 03 Apr 2017
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Ridge Pointe

I have vacationed with the Ridge properties countless times throughout the years. We really enjoy the location since it is right next to the Stagecoach lift of Heavenly. That being said, I will never stay at the Ridge Pointe again, other Ridge complexes perhaps, but the Pointe no. Problems with facility: 1) Toilet would not flush properly. It would take numerous attempts for anything to flush away. I did not contact maintenance because we were on the mountain all day and didn't want to deal with having someone working in the room, plus it wasn't clogged but just wouldn't flush properly, so I thought it was probably a bigger issue that I didn't want to address. 2) Microwave stopped working mid way most likely because it overheated. I guess its great that it powered down because dealing with a fire would have been disastrous, but still it was very frustrating having food partially heated then having to wait 20 minutes for it to reset and then hope it will work at warming up your food before overheating again. 3) Bed was sooooo very uncomfortable. It is a sleep number, so initially I thought that it would be great, it wasn't. Don't count on using sofa bed either, its a weird type of unfolding futon like sofa bed. Not that great at all. 4) Elevator is ridiculous, really it is, when leaving I walked up the four flights of stars 5 times instead. Everything else was fine. Shuttles are reliable, there are plenty of activities to do, just the room was very horrible.

8/10
Excellent
Verified traveler, 13 Feb 2017
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good hotel

When we arrived the tv shower and were not working but the service staff came pretty fast to fix so that was a plus.

8/10
Excellent
Verified traveler, 17 Jan 2017
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Wonderful stay during New Year's.

Got upgraded to a nicer unit. Really comfortable bed, big room and sitting area. Very pleasant stay. Indoor parking. Booked a massage also, not as good as I expected.

4/10
Poor
Verified traveler, 16 Jan 2017
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Should've stayed in 2-star hotel closer to casinos

We were given keywords that allowed us into the building, but did not open our room. We waited over half an hour for security to let us into our room. He did not, however, give us any functioningredients keys. We proceeded to wait another 45 minutes to an hour for functioning keys. We missed our special event because of the delay. Also spent a lot of money in cabfare as it was too cold to wait for the shuttle, which was not timely. Disappointed. Room and view beautiful. Staff was nice, but not efficient.

6/10
Fair
Sam, 24 Oct 2016
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This is a condo timeshare .

Be prepared for the fact that they will not check you into the room until 4:00 no matter what, You check out at 10:00 or will be charged extra.

6/10
Fair
decent spot, 29 Sep 2016
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Cool hotel weird checkin

Comfortable room,good amenities, terrible check in. Staff is not very useful,they were leaving at 10pm but left by 930 left our keys in a locker without telling us, then when we found the key after we got a hold of someone the key didn't work ,it was 36 degrees outside and we waited 45 minutes to get into our room. Odd check in process ,terrible logistics,good location. Good room.

8/10
Excellent
Verified traveler, 08 Sep 2016
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Nice condo away from Casino

We did not get our room until 3:30pm although we checked in at 12:15. They advertise 4pm check in and 10am check out which is not enough time to fully enjoy the Resort. Cleaning Staff were knocking on our door at 9:15 am so we felt rushed to leave. The noise from above guest was loud for a short while but everything else was five star. The nicest room we have stayed, ever, and the resort, spa pool, bar, etc was the best.

6/10
Fair
Brad, 05 Sep 2016
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Not what's advertised

Unfortunately... the pictures they show on the reservation were NOT what you get. We got a room with a view of ROCKS... small and NOT what they advertised... oh, and a phone check-in with a rude lady.. nice.

4/10
Poor
Verified traveler, 03 Sep 2016
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loud, old, dirty for price.

Rooms are a duplex style lay out. Heard every sound my neighbor made.

4/10
Poor
Verified traveler, 02 Sep 2016
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No Air Conditioning and Poor Service

The room was hot with no Air Conditioning, No coffee refills in the room. Internet was extra and the food in the Chalet was not edible. Ordered fish and chips and could not finish as they were greasy and the fish was not cooked. No napkin or silverware given with the dinner. I hoped for better as this was rated higher on Expedia.

6/10
Fair
Verified traveler, 18 Aug 2016
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Check-in process was annoying... You had to call into the main location to get your access code for a lockbox, but it took forever for someone to pick up, only to be put on hold right away. Room was fine - not impressive, but not bad either.

10/10
Exceptional
Cathy and Greg, 31 Jul 2016
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Off the beaten path but incredible scenery.

It was very warm evening and there wasn't any air conditioning.

8/10
Excellent
lbad toilets, 30 Jul 2016
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Cheap toilets

Why would you spend tons of money to make this a 5 star resort but cut cost and do not ADA approved toilets Hard to relieve yourself with your knees in your chest

6/10
Fair
Brittney, 29 Jun 2016
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No customer service

Overall it was ok. There was no front desk or physical person to check in. You pick up and old phone and call some lady and she tells you to open a locker to get your keys. It was so not personable and almost rude. Also, there wasn't even free wifi. For the amount we paid for the room I was shocked we needed to get out a credit card to get online. It was a 8-10 minute drive to town which wasn't bad.

8/10
Excellent
William, 12 Jun 2016
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Top of Heavenly ski condo

Checkin is 'remote' over a phone - which is fine. Just took a few minutes to figure hat out. Building is nice and is typical ski area acomodstions. Since the building at the top of a climb, with the window open traffic can be noisy, but not bad. Sound isolation between rooms could be improved. I could hear my neighbors' conversations. Clean, well maintained, relatively spacious, underground parkin - all positives. I'd stay here again.

10/10
Exceptional
DeMarcus, 26 May 2016
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Heaven near heavenly..lol

This place is so clean, updated, and the views are amazing. The location is very close to heavenly ski resort so not walkable to casino if that's what your looking for. But the views and location is amazing. Only a 10 minute drive to stateline. In the room they have sleep number beds, very nice furniture, and everything you need to enjoy your trip. This hotel is more like a resort!!

10/10
Exceptional
duck, 25 Mar 2016
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Walking distance to the slopes

The one bedroom has a balcony with a view of the valley with tons of skiers and snowboarders. If you take a stroll around, you can even see the lake in the distance. Room and the furniture seemed recently renovated and everything was clean and comfortable. Tile counter-tops and shower doors with gold colored frames doesn't exactly hide the age of the building. Check-in was in a different building and elevators had a dusty smell, but these are not picks. Overall it was a very good experience and I'd stay here for a future trip.

6/10
Fair
Verified traveler, 22 Feb 2016
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Snowed in the wrong bldg.

Went to Ridge Pointe, used outside phone in the cold to reach front desk and was told I was AT THE WRONG BUILDING, that I was booked at the Ridge Crest NOT THE RIDGE POINTE! We were snowed in facility ran out of snow shovels to help remove snow to get our car out; we had to use our hands and trash pan! The room was ok.

10/10
Exceptional
Verified traveler, 19 Feb 2016
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Ski in/ski out location

Booked at The Ridge Resort at last minute due to stormy weather rolling in to the Tahoe Area. We checked in at 8 am and although our room was not ready ( as expected) we were able to use the resort facilities all day! The ski in/ ski out location was perfect for the next day and great to have garage parking during the storm.

8/10
Excellent
Verified traveler, 08 Feb 2016
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Great place for the price

Amazing view, great price. Absolutely worth the extra money for the 1 or 2 bedroom.

8/10
Excellent
Richard, 04 Feb 2016
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Mountain Getaway

Room was as advertised and ready at check in. Clean, comfortable, quiet with nice view of the slopes. Not much nearby so plan accordingly. Overall very good stay.

8/10
Excellent
Wendy, 26 Jan 2016
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Stayed to ski. No free wifi. But the time share was very nicely furnished with all amenities. Only problem was when I checked it their was no key to my room so security let me in. If you want a nightlife their is. None here,so we took a free shuttle down to the casinos restaurants and best part the Hotel is right next to the lift to go skiing at heavenly so was convent to hop on the lift to go skiing.definetly would stay here again.

2/10
Poor
Levi, 11 Aug 2015
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Worst experience/stay EVER.

It was terrible. Check-in was painful, the room was not the room shown in the pictures when we paid for it, and the room was not prepared for us at our check-in time. When we finally could get into it, it was not clean. The pillows on the bed were messed up (one of them was on the floor) and the towels were clearly not fresh. It just looked and felt dirty. I would not ever refer any one to this hotel. STAY AWAY. The only positive thing about the stay was Jeff. He was in the lobby of the main clubhouse and tried to improve our experience. He is most deserving of recognition.

8/10
Excellent
Richard, 11 Aug 2015
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Very nice except we tried to check in early, was told we would have a request for early check in, and did not get to check in until after four o clock in the afternoon

10/10
Exceptional
Laurie, 05 Aug 2015
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Amazing place. We were upgraded to the Ridge Tahoe!!! Can't wait to go again

6/10
Fair
Pushp, 04 Aug 2015
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Worst stay ever in a high prices resort

I have very mixed feelings about the hotel. Upon arrival I was on the phone posted outside for check-in. After paying $500 for one night, I was expecting a very nice warm welcome and nots tans outside a building dialing for 30 minutes and no answer. I finally called the hotel operator and they couldn't find my reservations. Then they finally said "oh you were loved to another location and so drive a bit more! As if we had not driven enough up the cliff windy road! I hate the location of the hotel! Once we checked in, and went to the room, one of the showers broke and would not shut. The grill outside for bbq wasn't working! There was no sugar so we had to go shop. He oven inside was dirty and our room got filled with smoke coming from the oven. Seems like there was oil or Grease spill and it was burning. The bed in the master bedroom was the worst platform I've ever slept on. Had the worst back and neck pain in the morning. Would like every penny refunded to my credit card and not coming back again! We were there to make reservations for my daughters wedding but will chose a different location!

10/10
Exceptional
Jerry, 02 Aug 2015
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Summer getaway

Beautiful suite. Really should include free wi-fi. Nice scenery.

10/10
Exceptional
Polly, 11 Jul 2015
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Beautiful setting

It was raining at the time and it was so nice to have the underground parking to unload. The room was beautiful and equipped with everything I needed. The view was great

8/10
Excellent
Anisa, 01 Jul 2015
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Call for Check-In

Mind you - it was my first time staying at this Resort. You call to check-in and your key will be in a lock box near the phone. There is no front desk on site. If it makes sense, there is one door for every 2 rooms. So you open the first door - to 2 doors (the 3rd door is a washer and drier) Luckily our neighbors weren't loud. But you can hear each others TV's and water running. All in all - it was in a perfect location. And you're pretty high up, elevation wise.

4/10
Poor
Brian, 23 Jun 2015
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If you like talking to answering machines this is

When I arrived at the grounds there was no one to meet me. I had to confirm my reservation over a courtesy phone. The key was in a lock box which I was able to open. I was disappointed when I got to my room because I had asked for a room with a view. This room was on the 1st floor facing the street. I call the desk from the room but I kept getting an answering machine. Then I went back to the courtesy phone and they said they had no rooms with a view and they could not move me. I was never able to access the shuttle or have my wifi connected. It's like once they checked me in I didn't matter.

10/10
Exceptional
Verified traveler, 21 Jun 2015
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Beautiful suite and great price.

More than I expected for the price. Beautiful views and very clean.

10/10
Exceptional
dennis, 19 Jun 2015
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Awesome place,very impressed

Checking in took a minute to figure out,once you figure out,very easy and simple,room was fantastic,very clean,very comfy,we didn't wanna leave,far exceeded my expectations,

10/10
Exceptional
Verified traveler, 10 Jun 2015
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High Altitude

Great value to stay but forgot that it is such a high altitude.

10/10
Exceptional
Tina, 10 Jun 2015
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Beautiful hotel

It was more than i expected! Didn't see much staff bit that doesn't bother us. The views were amazing and my daughter loves all the space she could run around in and stretch her legs after a 4 hr drive from Morgan Hill.

10/10
Exceptional
Bina, 09 Jun 2015
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Lake Tahoe

So we did not stay at Ridge Point. We were sent to Ridge Resort without prior notification. At Ridge Point the check in was via phone, no personnel which was disappointing. The check in staff over the phone could not locate my reservation since we were moved to another hotel . That was a little annoying. The Ridge Club was very good.

10/10
Exceptional
Verified traveler, 04 Jun 2015
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The best

It was amazing loved it!!

6/10
Fair
Verified traveler, 28 Apr 2015
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Not worth the money.

Older hotel, looks like rooms renovated, that's good. Shower floor was dirty and had to have them re-clean. Even then, it wasn't that good. Walls paper thin. Could hear neighbors partying. Even normal talking comes through the walls.

10/10
Exceptional
Sharon, 04 Apr 2015
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Great Hotel!!

The Customer service was excellent. The gentleman that checked us into our room was very nice and pleasant.

10/10
Exceptional
Mario, 09 Feb 2015
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Nice place to stay!

For being the first time in Lake Tahoe with a group of friends, it was a good place to stay! We had the room with the kitchen and we were abel to cook for all of us. Of course we had a total of 5 rooms but our room was great for all of us to eat together! Free shuttle to the casinos and surrounding areas. We also liked our view from our room! We also enjoyed the game room, it has a pool table and it help the night we got snowed in. I would recommend staying here and if you don't mind getting snowed in and having to staying in the room.

10/10
Exceptional
Tom, 09 Feb 2015
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Fantastic!!

What a great place to stay! Lots of space in the rooms. Plenty of activities for the kids. Just a great place to stay. We will go back again and again. My only complaint was trying to figure out where and how to check in was a little difficult.

4/10
Poor
holley, 03 Feb 2015
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paperwalls/poor service

The area is gorgeous. The rooms are nice,but the walls are paper thin and connected to the rooms next door. The people next to us partied loudly until 4am.we called the staff a couple of times but when the security guard came up to talk to them he was totally loud himself and they would go silent. So he would just leave and go on about whatever he was doing. Worst hotel stay EVER!The staff isn't helpful at all

10/10
Exceptional
Verified traveler, 26 Jan 2015
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wonderful

the whole experience was a great one ! we had a last minute trip and the staff and accommodations were great ! would stay here again !

10/10
Exceptional
Margaret , 24 Jan 2015
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Great location close to stagecoach lift for skiing

Lovely spacious apartment / room with everything needed for a great stay. Very helpful staff.

6/10
Fair
Robert, 22 Oct 2014
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Midnight madness

Although I was given credit for my room for the night I was ruined for the next day as well as my wife I received two different phone calls one at 2:30 and one at 4:30 in the morning from a random guessed that subsequently was staying below me he began banging on the floor at 6:30 after I shut off The phone. Roster and after I complained to security in the front desk when I went to check out I was informed that they've had problems with this guest in the past. There are areas of this resort complex that are extremely nice ours was fair for the price however the location if you're looking to stay in Southlake Tahoe it is more than 20 minutes away

8/10
Excellent
Barbara Smith, 20 Aug 2014
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Ridge Point

Itt was nice. Beautiful views. The Deli at the Club served very good food. Not a fancy restaurant at all but quality of food good. Weather was breezy and coolish. In hot weather one may want air conditioning. We had not been here before but were told to go to the Blue building to check in. It was locked up as my husband found out after walking up three flights ofstairs. My daughter came by in her car and took us to the top (Club) to check in. If she hadn't helped us, we would not have known where to go since we weren't familiar with the Ridge. Other than that our stay was pleasant

4/10
Poor
Verified traveler, 19 Aug 2014
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It was a room to sleep in.

We should have been advised that this was a "lock off' part of a larger condo unit. Our room was very small, with the only window 10 feet from the parking lot so you could not keep the shade open let alone the window. Maid service came in once. When she did, only made the bed and provided fresh towels. There is a small kitchenette and you would think she could have empied a coffee cup and wiped down the counter. Too much to ask. Very depressing room. All others had at least a small balcony to have an open door or window. Very confusing check in and process for this codo complex. People were nice enough but not worth it. Plus, it is a very long way to State Line. You are at the very top of Heavenly Ridge. If you snow ski, there are lots of options for you up there.

10/10
Exceptional
Amber, 10 Jun 2014
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Nice Resort with Million $$$ Views

My entire wedding party stayed at The Ridge Pointe for 3 nights, a total of 12 condos. The condo units are clean, comfortable, spacious and the views are breathtaking. We used the patio/rec room/BBQ area for a huge pre-wedding BBQ, there is a nice rec room area with pool table, restrooms and TV area, just outside the rec room doors is the BBQ's, huge patio with tables and large spa, it was perfect!!

10/10
Exceptional
Renee, 09 Jun 2014
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Excellent time!

We went during a busy wedding weekend, but everything went very smoothly. It was much nicer than I wax expecting and we're already planning our second stay.

8/10
Excellent
m, 07 Jun 2014
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Far and Away

Finding the place can be a challenge especially if you arrive after dark. If you miss your turnoff, you have to loop around the area to get back to it. Check-in was easy and the staff very helpful and courteous. The room was alright for the price. I didn't understand why it did not have air conditioning and only a ceiling fan. It does need to be updated. They keep it very clean. I loved the sauna with the eucalyptus mist it was very calming. All in all, it was good value for the money.

2/10
Poor
MBE Mommy, 02 Jun 2014
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My experience at Ridge Pointe

Unfortunately, this hotel was not much of a hotel. There was no english speaking people on site, everything was done through a phone at the registration door. No live person and every call took minimally 10 minutes before anyone would answer. The trundle bed was tied up with a garbage bag, very odd and gross. There were no phones in the rooms, walls were so thin you could hear everything happening all around. The AC did not work, the ceiling fan did not work. Needless to say, it was an uncomfortable stay and far away from all the attractions and most importantly the wedding I was in which I had searched for a hotel within a 1 mile radius. This place was 24 minutes away!

4/10
Poor
Larry Young, 28 May 2014
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Bad place to stay

Worst place I've ever stayed if your looking for a relaxing quiet mini vacation. All the rooms are joined together where the ventilation and heating are shared between you and your neighbor. You can hear every noise/word/conversation your neighbor is making as if they were in your room. Very bad set-up. This kind of set-up should have been out-line when booking the room.

10/10
Exceptional
Verified traveler, 24 May 2014
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Nice resort stay during the off season

Very nice room. Comfortable, with Sleep Number bed. Kitchenette without stove/oven. Convenient for light meals and snacks.

8/10
Excellent
djoyces, 17 May 2014
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Just one night

The hotel was on the side of the mountain excellent if you were skiing. We ended up staying in town and with the road construction, it was a big inconvenience driving up and down the mountain. The road construction should have been mentioned on the listing.

10/10
Exceptional
D.g, 13 May 2014
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Excellent stay

We loved this hotel. The room was so nice and the BED was so comfy. (sleep number) We loved it so much on the way home we stoped by a sleep number store and bought one for ourselves. We will definitely stay at this hotel again and will recommend to everyone.

6/10
Fair
Margo & Tim, 05 May 2014
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Tahoe stay

The site was hard to find and was difficult to get to due to road construction. It would of been good to know in advance of the road construction. Arrived at 10pm and it was a little confusing on check-in....appeared resort was pretty emptied so to receive a room on main road was disappointing.

4/10
Poor
Verified traveler, 22 Apr 2014
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We never even got the keys to the room

we stood outside in cold at front of the looked door at 8pm for 30 min waiting for someone to come and open for us . Finally some security came and let us in. But we never even had the keys to our room.

10/10
Exceptional
shawn080971, 02 Apr 2014
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Weekend fishing trip with daughter

Great hotel little difficult to find... at nigh... t but we made it and the room was excellent everything about it was top of the line.. Wish we had more time to enjoy it. 5 stars!

4/10
Poor
Brandon, 01 Apr 2014
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Will not stay at again

Was not what was advertised in when I made the reservations. Gave us a room with the snow building up on door, when rooms were available on the other side.

10/10
Exceptional
Verified traveler, 04 Mar 2014
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close to Heavenly Ski Lifts

This was a very comfortable convienent room located a few hundred yards from the Nevada side of Heavenly Valley. Great access to skiing.

10/10
Exceptional
Kevin, 27 Feb 2014
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Great location to Heavenly Ski Area

We enjoyed our time our stay at Ridge Pointe and plan to stay there again.

8/10
Excellent
Grace Montijo, 25 Feb 2014
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It was wonderful. Just wanted to get away from it all and relax.

10/10
Exceptional
Verified traveler, 08 Jan 2014
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Vacation stay

Really like it everything but not the parking policy!

6/10
Fair
Verified traveler, 23 Nov 2013
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No service desk

We expect a person to answer our question and nobody was there , also no chimeny but evrething else is ok

8/10
Excellent
Verified traveler, 18 Nov 2013
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Weekend getaway

Whatever you want to is the perfect location! Clean affordable and close to the nice places in Tahoe

8/10
Excellent
Chris C., 05 Nov 2013
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Nice place to stay

Very nice room. However, we were there for 2 nights and there was no maid service . By the time we got back to the room after the first night, it was too late to bother calling about...

8/10
Excellent
Verified traveler, 25 Oct 2013
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Great place to stay in Lake Tahoe

Excellent facilities; very friendly staff. We stayed in the budget unit - Ridge Point. Everything was 1st class and the room was adequate; especially for the price except for the shower. The shower was as small as the one we had on a cruise ship, and didn't have a removable head like the cruise ship did. Could only rinse off upper body. I'm sure the other more expensive buildings (Ridge View, etc) had better showers. We stayed with 3 other couples; one of which had a suite w/ full kitchen. There was a nice private common area w/ gas barbecue, pool table, big screen TV, large dining table, sofas, comfy chairs, and toilets. We all had a nice barbecue dinner one night. The main Ridge building had racket ball court and other amenities that I don't normally associate with a hotel in this price range. This might be the best value hotel I've ever stayed at if it weren't for the tiny shower.

2/10
Poor
sheep, 19 Oct 2013
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Beware, timeshare, GPS will not help, mng bad

Iphone GPS did not get us their. No one to talk to help via phone. After 7pm phone number goes to management co. that does not list this hotel. The hotel is not a hotel but a spalling timeshare of many similar name complexes, and no clear signage to a front desk check in location. Thank god, the people who staff the place are very helpful. Management is apparently using the customer to check that their hotel is run properly, rather than trying the address on iPhone, and checking phone numbers actually are useful at 7pm, on their own itineraries.

10/10
Exceptional
Sarah, 07 Oct 2013
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Exceeded all expectations

I wish I had known about this place sooner; not only was my room 1/4 the price of the hotel rooms on the downtown strip, but it was much more updated, clean and enjoyable. Ridge Pointe provides easy free shuttle service to the main Tahoe strip and waterfront, along with abundant activities and recreational facilities. It was by far the nicest stay I have had in Tahoe, and only a fraction of the price. The room came with a kitchenette and all the necessities of a home away from home, including a washer and dryer. I especially enjoyed that each building had it's own rec room and hot tub facility. I really can't say enough about how great the resort was... I have nothing bad to say about the place. I will definitely be back.

8/10
Excellent
Verified traveler, 06 Oct 2013
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Top of the world view

Nice location ! Great for skiing, Close to Lake Tahoe, about 15 minutes

8/10
Excellent
trimichaelvest, 06 Oct 2013
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Ridge Point / Tahoe

We had a great time in Tahoe, The Ridge Point condo was in perfect location for our 5 day stay.. We were able to be in town within minutes.. Beautiful place.

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