A great place to stay

Had an amazing 5 nights at Tsuruya. A very comfortable room with soft sleep mats, low table and chairs and 2 sitting chairs. We had full board and the meals were exceptional. Very fresh Japanese meals. We loved the outdoor onsen - it was a treat to sit in the hot mineral water while being snowed on. The best part of our stay was the friendly and helpful staff who went out of their way for us - either with hints of where to ski, how to eat meals or general interest in our day. Given we have no Japanese, communication was not difficult. Tsuruya also offers shuttles to the 3 main ski slopes although it is only a 5-10 min walk. We thoroughly enjoyed our stay and will be back next year.

Located right inside Zao Onsen District, I arrived by car. A very well facilitated hotel, with lift (especially important for travellers which big luggages), private onsen is available for booking. The reception team and hospitality teams speaks some English, and are very warm and friendly.

Great ryokan near the main road of zao. Excellant staff, friendly service with awesome private and public onsens. Big family room was perfect to section off our teenager. Only issue was limited self catering options if you dont take the pricey breakfast/dinner option, single small lawsons in town

Very friendly staffs

It was a very nice stay. The staff were very friendly, polite and helpful with luggage. The hotel is very close to Zao Sanroku Station. Since there was a lot of snow on the top of Zao Mountain, the staff knew that we were here to visit. He saw that we were only wearing sports shoes, and suggested lending us a pair of rubber boot for temporary use. I was really so grateful to him. He also speaks English and can provide useful information. In addition, the hotel provides covered parking spaces in case your vehicle gets covered in snow. The room was clean and tidy. There were two tatami mats in the room and there was still enough space for two large suitcases. A large traditional hot spring bath with indoor and outdoor hot spring pools and plenty of space. You can also choose to enjoy a 50 minutes private bath when you checked in. Highly recommended to those who go to Zao Onsen.

Friendly and helpful staff, great hospitality! Room is spacious (traditional Japanese futon style). Private onsen available for booking for free (per room per day), public onsen is also available at almost 24/7. Highly recommend to book at least 1 set of on-site dinner breakfast, local produces used.

An amazing hotel that I learned about from a friend. Easy to get to as it is directly across from the bus station. Can walk to the ski slopes, which is about five minutes away. Make sure to include breakfast and dinner, as they are amazing served in the room. each room also gets an hour in the private onsen, which is amazing. There is also a public Hot Springs available anytime. English is limited, but the staff are super friendly attentive, and get things done. Ski storage and the set up is perfect to arrive in the morning, Ski, while your room gets ready and then also Ski after you check out. They sell discounted tickets which saves 1100 yen (cash only).

Incredible expe

Staff are very helpful, warm and cozy ambience. Onsen is super nice, loved my stay

Thank you for making the stay special

Enjoyable stay

Great service. Staff are happy and pleasant. And the translation audio device they use makes communication easier. There is a one-time free-use of a private onsen bath among 5 choices during the entire stay. The public open-air bath within the hotel is also not bad. I got a corner room with a view on the ski slopes and it's spacious Japanese style so I have enjoyed my stay very much. The hotel is right across the bus terminal so getting in from Yamagata train station is very convenient. There is also free shuttle service to the Zao ropeway for skiing/snowboaring or cable car to view the snow monsters. Without ski/snowboard gear, it's actually quite an easy 10-minute walk.

staff were incredible. could help enough.

Incredible stay at Gokan no Yu Tsuruya for a ski and onsen vacation. Staff are incredibly friendly, the private and public onsens are phenomenal, and the room was just what I needed to enjoy 5 days in Zao. I'd recommend booking breakfast and dinner ahead if you plan to stay in for dinner. Options around Zao were at times slim, particularly late in the evening. Highly recommend Gokan no Yu Tsuruya to anyone looking for a relaxing way to spend some time.

great location, hotel onsen is good

Hotel staff are friendly and helpful, recommend us good restaurant and advise us what is best time to see snow monster, lift tiket and cable car ticket buy from hotel save us some money.

Nice Japanese style of stay, we arrived late but the staff wait until we arriving. They are helpful and room was clean

A magical one night stay.

We had a great stay at this Ryokan - An adult plus two teenagers. very comfortable and the private onsen are a plus. The only unfortunate part was that they were not serving dinner the day we stayed, which meant needing to look elsewhere - slim pickings in Zao this time of year.

The staff were amazing! Discounted lift tickets if you stay here! And free private onsen once per day, but also free access to the public Onsen! Free shuttle to and from the lifts but also a very short walk if you miss it of want to walk.

Good location and service

The hotel is located right next to the town bus stop, making it very easy if you are traveling by bus. Breakfast was good and plenty and services were great, everyone is capable and helpful. The building itself is a bit old but clean. Easy access to the ski resort as well.

We love this place, friendly staff, we went back to the hotel to rest before dinner and the staff brought us apples as refreshments, great location (across the street from the bus station), lovely onsen, outdoor, indoor or private. I am not a big fan of public onsen, so the private one is perfect. We will definitely stay here next time.

Very old facility... early check out time.. not clean probably never coming back.

Unbeatable hospitality, the service is excellent. Convenient location that the zao bus terminal is across the street.

Excellent location, 1 minute walk to bus station, Excellent private onsen.

Lovely experience

good location, good staff, nice room, excellent onsen

The ryokan just opposite the Zao bus station. Just ok ryokan.

Very comfortable, clean and easily accessible from public transport! Helpful staff.

Definitely coming back.

Absolutely the most wonderful people. They’ll treat you like a family guest. You can tell they love each other as well. Sweet Shizuka took care of us during our whole stay so attentively. Please know the basic etiquette in Japan and show the same respect and love to them. They absolutely deserve it. Right across the street from the bus stop from Yamagata station. 24he convenience store 5 min away. Two rope ways within 12 min walk (In winter they habe bus services to them.) 4 private onsen rooms you can reserve an hr a day besides a big shared one and a public one with a hotel bus ride. Worth staying in summer just to relax. Hope to come back maybe in ski season next time.

Ski & private spa room was great

The private spa rooms that the guest can book to use for free is the highlight. Nice room overlook far. Close to ski. Food is decent: good by normal standards, but compared to similar type of ski resort/spa hotels that I have stayed elsewhere in Japan it was just alright. Only 1 or 2 employees speak English. Service is a little home style, cosy but occasionally unexpected compared to international chains. Short 5 min walk to ski lifts.

Japanese Onsen experience

We had booked specifically for the insen experience, which was great at the end of 2 weeks of constant travel around Hokkaido and northern Japan. We were even able to have use of a private onsen for 45 minutes for free. The food served for both dinner and breakfast was excellent and there was plenty of it. We only speak a little Japanese and some staff speak a little English, but we managed fine. I highly recommend this hotel for the Onsen experience

Enoyed our stay. Will stay there again.

Friendly and accommodating staff, good breakfast and dinner. Old hotel but rooms were comfortable and clean. Very close to the bus station.

The room is clean, friendly staff /best location

I was very impressive when stayed at this hotel. The room is very clean and friendly hotel staff with the best location of hotel. They also provide me on hour of private onsen without any changed. break fast is very good, I will visit here if have a chance to visit Zao. They also provide me the discount coupon for Ski rental (2200 yen/person). Chonnathan

感覺不佳

暖氣設備壞，要投訴才找人修理。須然免費享用貸切風呂，但突然通知花灑壞，唯有接受要回房間沖身。導致感覺不佳

一間滿意嘅體驗

各方面都很滿意，唯一是沒有洗衣機，我們是來滑雪住十天，每天滑完回來第一時間就是手洗衣服，然後用房間內暖風機吹乾待第二天再穿，如果可以準備2~3部公眾洗衣機就十全十美😄

非常人性化、貼心的職員。

非常棒的溫泉飯店，服務極佳，地點非常好

Perfect location Perfect onsen Perfect meal free shuttle bus to and from Zao Ski area

員工非常友善，房間好大整潔，早晚餐好味，會再入住！

Very nice place, room is very big. all staffs are amazingly helpful and nice.

매우 친절한 직원과 식사가 매우 좋았습니다. 저희는 차량으로 이동을 했지만, 버스 터미날 앞이어서 위치가 매우 좋았습니다.

雖然是有點年紀的老舊旅館了, 但館內依舊維持的非常好, 非常乾淨 館內的服務人員都非常親切, 讓人如同在家一般放鬆的感受 房間寬敞舒服, 免費提供的雙人湯屋也很讚，但溫泉的溫度有點太高了, 即便泡進去一段時間還是好難適應 整體而言值得五顆星的日式溫泉旅館

藏王巴士站對面非常便利，全體員工態度有禮，職員會細心詢問我們會去的景點，取地圖教如何去到/巴士班次時間，入住兩晚已全體驗酒店內4個貸切風呂，十分舒適，房間整體乾淨，晚餐不錯，下次再到藏王溫泉的話會再入住

スタッフが好感持てたし、食事が大変良かった。

とても良かった。

温泉が良かったです！

アットホームな接客が良かったです。

スタッフの方々の丁寧な対応が有り難かったです。家族風呂も満喫しました。小2の娘も大満足でした。

值得再訪

非常方便的地點，在公車站正對面。非常友善的服務人員，每個人都很認真專業且貼心！晚餐早餐都很豐富，料理長很用心。唯一推薦！藏王溫泉住宿。

とても良かった。 人も料理も、お部屋も全て

スタッフの接客態度が素晴らしく 気持ちよくすがすことが出来ました。

温泉が最高に良いです^_^

地點就在車站正對面，不用拖行李走很遠。傳統旅館，服務親切。附近就有lawson，非常方便。

乾淨 服務周到

温泉が素朴で素晴らしい

Good

職員服務100分，由於我們要早到雪塲租裝備，酒店職員樂意為我們預備shuttle 送抵，餐膳100分，山形牛肉實在無可挑剔，唯獨欠制洗衣機，滑雪後衣服濕掉，要自己清洗乾衣，有點狼狽。。。

超讚的住宿經驗！ 員工都是年長的長輩，但很有活力且熱情！ 英文也很厲害！ 住宿點就在巴士總站的對面，超級方便，離纜車站也是步行約10分即達，可邊走邊逛，地點真的超優！ 溫泉類型是跟台灣北投溫泉一樣，屬於硫磺泉，旅館提供住宿者可免費泡一次私人溫泉，超讚！ 晚餐及早餐都非常澎湃，可以品嘗到山形當地的特產料理，山形梅酒超級好喝，服務人員也很熱情可愛。 下次若再去藏王，絕對會想再次入住！ 謝謝所有工作人員的招待，讓來自台灣的我們感到滿滿的幸福！

整體很好。 風通可以提供快乾些的更好。 晚餐早餐可以前一日order更好。

很好的服務，舒適的體驗。

飯店保有傳統日式的風格，雖設備較為老舊，但是不會讓人住起來不舒服；硫磺泉獨特的魅力也超棒的，給100分；最讓人印象深刻的是每一位服務人員親切的態度，感覺得出來他們都熱愛這個工作，親切的就像老朋友一樣；入住第二天的晚餐時間，看到小孩的浴衣太短了，還特地再去拿一件較大的來讓他換，她可以視而不見，但她沒有這樣做，如此注重細節，一定要大力推薦這個飯店。

ราคาหมื่นบาท ไม่ใช่โรงแรมหรูหรา แต่ห้องพักใหญ่ อาหารดีมาก เนื้อวัวอร่อยมาก พนักงานดูแลดีมาก private bath สวยดี แต่ใช้ได้ชั่วโมงเดียว public bath บ่อด้านนอกเล็กไปหน่อย โดยรวมแล้วดี

Ótimo hotel ryokan, com o sem maravilhoso, alimentação com produtos locais excelentes

就在藏王溫泉公車站正對面 不用再拖著行李走 對自由行的人來說真的很方便 飯店人員態度親切 是我下次再來藏王的首選

This traditional Japanese hotel is located right in front of the bus stop from Yamagata station. Room was a little old look but very clean and maintained. Food and hot springs were very very recommended! Staffs were not good at English but used communicating with foreigners with google translation etc. So no worry. They were very nice and full of hospitality.

整潔，服務很好

地點絕佳，就在車站對面

非常棒的體驗，地點非常方便，就在車站對面！ 員工非常親切，環境乾淨整潔。底下的溫泉也很棒，還送我們一次湯屋體驗。如果沒有趕上接駁車去雪場，走路過去也才五分鐘，非常方便。

就在公車站對面，十分方便，走去搭纜車跟便利商店大約10分鐘左右。還有個人湯屋可以預約很好。

Nice hotel.

超優質日式飯店

待客與服務超優質，早晚餐皆豐盛

部屋が暖かい 料理が美味しい 従業員が親切 風呂が沢山ある 共同浴場も近い ゆっくり過ごせました◎ すこし温泉がぬるめだったかな

お部屋が広く清潔で、非常に快適でした。 大きい加湿器兼空気清浄機や電気ポットも完備されておりよかったです。加湿器にはすでに水がセットされており、電気ポットには蔵王の水がセットされていました。こういった細かいサービスが行き届いていて満足度が高いです。また、貸切温泉を無料で利用できたのもありがたかったです。ただ、温泉の温度がかなり熱く、温度調整に手間取ってしまったのでそこだけ事前にご説明いただけると良かったかなと思いました。

スタッフの方が親切丁寧 お風呂もお食事もとても良かった

スタッフの対応が素晴らしい‼️

貸し切り風呂50分無料の特典もついていて、大浴場も平日宿泊のせいかほぼ貸し切りで、素晴らしい温泉を心底味わうことができました。とてもいい旅館でした。

とても良かったです。 硫黄が苦手でなければ是非！

宿の方がとても親切だった

很棒的溫泉飯店

服務人員每個人都非常親切，很棒的飯店。