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Frequently asked questions

When will I receive my booking confirmation email?

You will receive a confirmation with your flight itinerary (e-ticket) within 24 hours of placing your reservation. We also recommend to check your junk mail or spam folder for your itinerary. If the email has still not arrived after 24 hours, please live-chat us or submit a Contact Us form.

Please also note that you can always view your booking status online using My Trip on our website or by signing in and selecting My Bookings from the account menu.

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