The Spanish Suite Via di Ripetta

7.6

Very Good

9 Guest reviews

7.6

Very Good

9 Verified Reviews

Read all reviews

Cleanliness8.0/10

Service7.4/10

Comfort8.6/10

Condition7.2/10

Neighborhood9.0/10

Amenities6.0/10

We booked the Spanish Suites 66 via di Ripetta in a queen room with continental breakfast. When we arrived they put us in another property at a different address. This was not what we booked. The manager was no help. The property at Via Vittoria 24 was supposed to be non smoking yet the people across the hall were smoking. When I text the manager I was asked if the lady smoking was one of their clients? Who else would it be? The place was a rooming house and why they did not know who this person was. We were asked if there is something we can do to make us feel better. Yes, put us were we booked in the room we booked. Then no more answers from the manager. Called and was told someone would call right back. Never got that call. The pictures on line at expedia are nothing to what we stayed in. The whole experience was awful. We have asked for a refund and Expedia has emailed and called the hotel for 10 days now. In ten days no one has been available or answered the emails. Then to make matters worst at 10:30am (check out at 11am) a man knocks on the door to check us out. We booked a room based on the pictures provided not a run of the house place us anywhere you want. This is bad business for Expedia and we are still waiting to be funded.

Liked the window view. Friendliness of staff as well as cleanliness of room. My bathroom made a weird noise but it wasn’t terribly annoying. The entrance of the hotel didn’t seem welcoming as it looks as if it was part of an old building. When I got up the elevator though, it was very appealing, pleasant. The room as well. Sometimes when it was time for cleaning, maybe it was the proximity to the dirty laundry, but there was a weird smell in the hallways. Other than that, it was well. I’d recommend adding eye holes for the door, to ensure safety when a person knocks. The community in which the hotel was situated in was safe. The staff there are helpful and clear about any questions you may have. If you plan to stay, get an eu adapter. I was from the US and didn’t know that I needed one, but they were kind enough to lend me one for my phone. Good hotel. No other issues.

Excellent location! Breakfast in another building!

Excellent location! You can walk to Piazza del Popolo, Piazza di Spagna, Castel Sant'Angelo, Pantheon, Musei Vaticani and Fontana di Trevi. The staffs are nice. However, the hotel offer the breakfast in another properties... we need to walk 5 mins to have the breakfast, this is quite inconvenience.

Motsvarade inte förväntningarna

Vi fick inte de 2 rum som vi hade bokat utan en "upgrade" till 2 lägenheter som inte alls motsvarade den standard som utlovats. Det fanns tex inte varmvatten i duschen. Vi fick då byta till hotellrum efter en natt, rummen motsvarade inte alls det som utlovats i bokningen, vi bad om extra täcke och lakan men det fick vi inte under hela vistelsen och på avresedagen så ville de att vi skulle lämna rummen kl 9 för att de skulle hinna städa, fast utcheckningstiden var kl 11.

Wir hatten leider ein Zimmer mit sehr sehr kleinem Fenster , die Zimmer sind hellhörig Für den Preis war es ok aber ich würde es nicht nochmal buchen