The Memory at On On Hotel

9.2

Wonderful

577 Guest reviews

9.2

Wonderful

577 Verified Reviews

Read all reviews

Cleanliness9.2/10

Service9.2/10

Comfort8.8/10

Condition8.8/10

location8.8/10

Neighborhood8.8/10

Value9.0/10

Amenities8.8/10

Hotel review

The hotel was excellent, it looked and was different from the normal hotels I’ve stayed in which made it even better. Staff were very kind, welcoming and friendly and helpful. A big thank you to Nathan, NeNe, Philip, Alan, Nan, Mai, Penny, Pia, Tony and Fiw for their friendliness, professionalism and making this experience something to remember for future memories. Wishing them all the best in the future.

Very unique hotel with amazing service. I felt like I was staying at a hotel from the 1940s in the best possible way. Very cool area with amazing food all around.

We absolutely loved this property, our problem was with the area surrounding.- we geel the area was overrun w/foreign tourists, and we were not able to emerse ourselves in the local culture enough because of this.

Location is good and the service is also good. Living place is clean and safety, also with traditional Thai plus Chinese styles environment, that is IG able 😜. If you want me to be picky, I would say there was a bit of noise between 22:22 and 00:00

Beautiful, friendly, comfortable, the best!!

Beautiful hotel, the photos do not even do it justice. It is so pretty that tourists stop by to take photos of the entrance, so pleased we were staying here as otherwise would of jealous of those that were! The staff were beyond helpful, nothing is too much trouble. Really cute little coffee and snack station, complimentary and lovingly presented, just like every detail in the on on. The bed was super comfy and the shower fabulous. The location is amazing for exploring the pretty streets of old Phuket.Thank you On On, wish we could have stayed longer xx

Highly recommend as a place to stay. Beautiful hotel with loads of character and charm. Staff went above and beyond to make our stay memorable. Beds and furnishings high quality and comfortable.

Elegant and historical.

The hotel was great. Front desk was helpful and nice. Interesting complimentary desserts and tea in the lobby for guests. There hotel restaurant bar makes excellent Negroni cocktails. However, recommendations for trips and ferry that the hotel is contracted with are scams and not worth the frustration.

You'll want to stay on and on

One if the best hotels I've ever stayed at. The decor, the gramophone music, the super helpful staff....what a gem

Beautiful

Wonderful colonial hotel in the heart of Phuket Old Town

Lovely property! All the history is amazing! Loved the swing music played throughout the day! Had people tapping their feet.

A gem of a hotel

This hotel is just stunning. So much detail in decor, clean and staff super friendly and helpful

Fantastic experience

Exceptional

Beautiful hotel! Great location and staff so helpful.

Fabulous Hotel with an amazing History, superb staff on hand to assist with everything , will definitely be visiting again

We had an amazing stay here - our bed was very comfortable, beautiful hotel with clean rooms. The staff were incredible, friendly and considerate. Especially Philip, Jenny, Penny and Nene! Thank you so much Memory at On On Hotel!

Not the best experience.

Hotel itself is lovely very aesthetic and nicely decorated until you get to the room you realise why it’s a 3 star hotel. We hardly slept the first night as you can hear every single footstep from the room next door and their conversations. The bed shook when they were walking around until midnight. If you are a light sleeper do not stay here. Room was okay, but a bit dated needs redecorating. I wouldn’t stay here again.

Amazing stay. Staff made us feel welcomed , gave us a different room the next day to accommodate extra bed. Right in the heart of Old Town. Would definitely stay again!

What a fantastic beautifully kept hotel. 100/10

We loved this hotel. It is in Old Town, so it is centered around many restaurants and shops, which makes it pretty lively at night. The hotel was quiet despite that. The staff was wonderful. We took up the hotel desk on their recommendation for a Thai restaurant which we loved and they were concerned when our daughter got sick and offered to help us find a private doctor. I can't say how wonderfully helpful their staff were. This was a wonderful place for family stay.

Great place to stay

This Hotel was the best during our long trip to Thailand. We stayed at many different Hotels. Sunday Market night is right outside the hotel, not nosey just great food. To many great things...

Loved this hotel would stay again

Loved the historical decoration and the history behind the building. Super clean and would stay again. We were told room 204 in which we stayed was the “Leo” room FYI

Right in the middle of Phuket town. Plenty to do within walking distance. Very comfortable room and quiet at night

It's gorgeous and our stay was wonderful.

Leonardo screwed a 20 year-old in room 204

The boutique hotel is well kept and is aesthetically pleasing but what made it one of the best places to stay for me and my husband was the staff. They were welcoming, helpful and attentive during our stay. We had a late flight out of Phuket and they made it easy for us to enjoy our final night while arranging a taxi ride on one of the busiest nights, Sunday, because there is night market right on the street. The staff was exceptional!!!

When we first walked into the property we were greeted my Jenny’s warm smile! We were a little early, but she got us started with the paper work and sat us down in the waiting area drinking tea while we wait for our room. Th rest of the staff who are Alan, Papa, Penny, Amanda, and Nathan were the best people we have met. They were patient. Assured us things would be taken cared of. Recommended places to check out. And we all became friend during our stay at the On On. The hotel is at the center of everything in the city. You can easily walk to where ever. If you’re here on a Sunday you will not have to go far for the night market because it’s literally in front of the building! No worries if you don’t want to be mixed in the crowds inside your room you’ll won’t hear a thing. We stayed in room 202 where there was a small patio where my wife and I read poetry and enjoyed the weather. Next is the hotels cafe, which I highly recommend. They were so nice and welcoming. They offer laundry services and they went above and beyond what we expected them to do! Everything was folded and ready for us to put away. I love the aesthetic of the hotel as well! There’s so much more to say about this place, but just know you won’t be disappointed. Can’t wait to come back to see our friends at On On hotel.

The Memory at On On was very quaint and cute. The service from the staff was excellent. It is close to lots of shopping and dining in the heart of Phuket Old Town.

Great value for money

A cute hotel in the centre of things. Its no frills but clean with good shower and comfy bed. The staff were very helpful especially Alan who helped post something we left behind to our next hotel. Great place to stay for a night or two in the Old Town

The rooms are so cute and clean. The bed was very comfortable. Old town Phuket is very cool. Will definitely come back.

Good

Great hotel

A real eye catching / instagrammable hotel! It’s a traditional building built in the 1930s which has had a massive ugpgrade recently. Rooms are of a good standard after recent renovations, air conditioning is good. Well located near the busy part of the old town but on a less busy road.

Great hotel

A real eye catching / instagrammable hotel! It’s a traditional building built in the 1930s which has had a massive ugpgrade recently. Rooms are of a good standard after recent renovations, air conditioning is good. Well located near the busy part of the old town but on a less busy road.

Staff was super friendly and helpful!! We had a wonderful time staying there!! We definitely will be back!! ♥️

Fantastic unique hotel experience at On On!

Memory at On On was a great hotel experience. Excellent service at hotel reception, and checkin and checkout was smooth and efficient. On On is centrally located in Phuket Old Town,with easy access to most areas of Phuket town, yet quiet in the evenings as it is off the main thoroughfare. Rather unique hotel with Peranakan architecture and furnishings. Old World Culture! That’s the reason the hotel is named Memory at On On. Rooms are not so spacious with basic furniture even though we had booked the junior suite. Housekeeping was tardy in cleaning the room on one of the days. Best cappuccino served at the On On hotel cafe. Phuket Old Town is a food paradise, with multiple choices of Thai, Chinese and Western restaurants and cafes. Delicious culinary experience! Overall, highly recommended.

Great location and beautiful building. Unfortunately the noise from other rooms travels so it’s not restful.

The staff was by far the best thing about the hotel. They were very kind and helpful. Room was nice but the walls are very thin and could hear neighbours and people walking in the halls easily. It is a very quiet area (unless it’s Sunday and they have the market on). Beds were very comfortable. Could do with a bit of an upgrade. Like maybe a smart tv in the room? Overall a nice hotel.

Pop was amazing with her friendliness and suggestions.

We were very pleased and loved the uniqueness of this hotel. The staff was very helpful, one who stood out to us was named Poo, she was awesome! Very helpful, respectful, and polite. Our room was perfect, cool, and comfortable. The only thing was the noise. Walls are very thin in these older hotels. Luckily our neighbors were not all that noisy. All in all our stay was great! We would love to be back!

Best hotel ever

Open air lobby, ante room, cafe and bar (with complimentary coffee, tea and nibbles), designed with Thai themes and Sino-Portuguese structure. The fountain behind check-in is soothing and quiets the sounds of local activity. A few of the first floor appointments harken to a romantic era of travel. Stairways lead guests to 2nd floor guest rooms, accessible via communal areas (all under roof and open air. Yes, the guest rooms are air-conditioned! The Carpenter Room has French Doors opening to a small terraced area with cafe table and 2 chairs. The Memory at On On hits all the right notes to make your stay welcoming and memorable. The staff defines hospitality, and Little Phuket, the restaurant a block from the hotel, has the best Green Panang Curry!

Absolutely beautiful hotel! Its our second time staying at the hotel and they certainly don’t disappoint. Rooms are beautiful. Staff are fabulous and restaurants and shops Are close by walking distance.

Loved it the air conditioning was amazing

Sunday Street Market

Stayed in this beautiful historic hotel one night, strategically on Sunday night to catch the street market right in front of the hotel and to be close to the Rassada pier for my morning ferry to Ko Lanta. The oldest hotel on Phuket. Also the film location for The Beach (see Maya Bay.) One of the front desk staff confided in me that tourists wander in all the time to take photographs of all the beautiful time period antiques; some of them actually believe it’s a museum. Stanchions with theatre ropes have been put in place to deter the curios from wandering too far into the building. This is not something you see everyday; stunning & unique. The staff were the friendliest and helpful I’d met in my continuing trip through Vietnam & Thailand (7 weeks & counting.) The front desk crew and I hit it off like we were already friends. They really love their hotel and by the time I checked out I loved it too. Super comfortable bed, great a/c, large shower and decorated in a older style chinese influenced classy way. Hard for me to put into words. You’re not going to see this everyday. My travels don’t typically take me to Phuket Old Town but I would make an exception on a weekend at The Memory At On On Hotel. Oh . . . I got a private tour of The Beach room. If you haven’t seen the film watch it you’ll understand. Highly recommend.

Good stay

The hotel in itself is lovely. The staff especially pop were very attentive just a bit of a language barrier. Shame they don’t offer breakfast although there is capacity for it. But what was a nice touch is they have water tea/coffee and small snacks for free. The area is pretty noisy unfortunately and seeped into our room of an evening was a bit difficult to sleep.

The hotel was very nice I loved the stay of it and design of it. I would for sure stay again.

Great value hotel for a short stay in Phuket Old Town. Second time we stayed here. Lovely hotel with lots of character. Staff very friendly and helpful. Arranged taxis for us using their taxi app which was very convenient.

A beautiful space, nearly an oasis in the middle of tourist-heavy Old Town Phuket. I adored my time here and would certainly come back again. I did wish that the door locks were more secure, or that an additional lock or latch was added for when guests are inside for the night, as I felt that they were not secure as-is.

The bathroom was a little dirty but I think it just needs an update. This may be difficult to do as it will take away from the old charm ambience . The room was a bit dark but overall a great experience.

This property was nice to stay at. Easy location to walk to nearby bars and restaurants, safe with a locking gate, nice amenities.

Beautiful historical hotel. Self-serve snacks. I had a nice time relaxing in the cafe attic. They have a guide booklet in your room for activities. The headboard a little bit dusty. I want to come back, but probably will request the back unit or the one on second floor as the hotel has direct access to the road and you can hear traffic noise.

Fabulous on every account

The On On was absolutely fabulous. Not only was it tastefully decorated it was true to its heritage. Extremely comfortable beds and pillows and good internet.The staff was very nice and very professional and saw to our every need. The location cannot be beat for exploring the Old Town of Phuket. Highly recommended.

Very friendly and accommodating staff. Beautiful antique boutique hotel in center of old town with many restaurants and shops surrounding

Nice property to stay at in the town. Close to supermarkets, bars & restaurants.

Beautiful heritage hotel

4 nights at this beautiful heritage hotel right in the middle ofcthe old town. Our Superior room was on the small side, however, very pleasant. There are lots of common areas where you can relax. They should at a cocktail bar downstairs, they've plenty of space

Walking Market.

Beautiful historic building with all the charm & character retained, Perfect for walking market. Would highly recommend.

Lovely eclectic feel to This property in a cool area of town . Room was perfect and the price is excellent. Friendly staff

Very Well Located for Old Town. Friendly and helpful staff. A bit dated in terms of amenities but all in all a nice hotel.

Great location, and the staff are very welcoming

Only negative is walls are thin so outside noise and neighbours are easily heard

Brilliant position for attending the Sunday night markets. Hotel clean and quirky. Staff great. No bar

Lovely staff always happy to help

The staff are attentive and very polite. The hotel itself is beautiful and very well kept. Not much minibar options, because it said free minibar... but it was just water.

Loved my room thou the bathroom had a slight sewer smell but I was on the ground floor and it was very faint. Bed was very a comfortable. Lots of places to eat and very walkable. Would stay here again. Also got free water everyday so that was nice.

A hotel that totally retains the old world charm. They went to great lengths to retain the classic furnishings and display pieces, and there's so much to explore it's like living in a musuem! The staff are simply a joy with service that totally exceeded my expectations. I have been to many hotels in this region, and the staff here are simply on another level. They are respectful, well dressed yet showing personal warmth and spontaneity of a close friend. It was hard when it was time to say good bye.

Excellent stay with lovely staff and Great service

Beautiful stay in old Phuket town

Memory at On On is the perfect location for exploring old Phuket town. It has a really relaxed vibe and you just walk out the front door to start exploring. Great food, markets and architecture to seek out, and it’s only a 15-30min taxi ride to West coast beaches and 1 hr from the airport. The best thing though, the showers are hot and strong in this hotel - bliss :)

Staff was great.

Great place close to shopping area .., great historical place

Thank you!

We loved staying here, location was excellent. Our room was lovely and comfortable. Many photos were taken here. Great to see history being celebrated! Well done with all the amazing little touches.

Lovely place very unique and a very central place to stay .Has history also adds to it

Collection of memorabilia induced nostalgia. I was willing to pay for checking out late but they were booked solid. Nevertheless nice surprise to have facilities for shower after after checked out at noon.

Great location to the main area of old Phuket town! Highly recommend!

we enjoyed our stay, and would definitely stay again.

The worst place I had stay in my life, don’t believe the pictures, better pay a little more and fina a real hotel.

We enjoyed our quick, one night stay here. The hotel has great accessibility to nightlife, restaurant/cafes, shops, and laundry. Smaller room but perfectly comfortable. It does have a beautiful aesthetic, the only catch is that many people come to take pictures in the lobby.

NA

Super cute boutique style hotel. Very kind and helpful staff, overall a memorable one night stay.

The staff were fabulous.

Very happy with On On hotel. Service and room was excellent. The hotel is a historical building and very well preserved, feels like staying back in old times.

Everything is good

A really lovely hotel with great historical architecture and in an amazingly convenient location! The staff were also really attentive and helpful at providing recommendations of the area. One thing to take note of - the lobby is left open, so some noise from the street does make its way through, but most nights it's negligible.

If you're looking for luxury this hotel is not for you. If you're looking for an old style stepping back in time experience get yourself booked in. Great location for a few nights in the fabulous Old Town.

The Memory at On On Hotel

This is my second stay at this hotel. The hotel is a wonderful, charming place with great history. The Memory at On On Hotel is located in the center of old town Phuket walkable to bars, restaurants and shopping.

Charming hotel

This is definitely a charming hotel and unique. The location is walking distance to shops and restaurants. The staff is very professional and friendly. Best choice in old town Phuket.

Very cute hotel and a convenient location. Walking distance to everything and lots of great restaurants in the area.

the best

an amazing hotel in the best location imagineable

I was unlucky that there were some people having a party in room and were very loud, had to call reception before 3am to pacify them. Otherwise its a place with a spirit, lovely decorations. Ask for upper floor if you are a lighter sleeper.

Cool old world charm.

Absolute must if you can get a room. The history mixed with the the decor brings you back to Old Town Phuket. Can be a little loud due to their travelers but well worth it to stay at such a beautiful hotel.

Going back in time machine

Amazing old-world charm hotel with warm Thai hospitality,modern amneties and great proximity to iconic restaurants.Indeed a cozy nostalgic place taking you back to the glorious yester-years.Thank you for the unforgetable memory.

Convenient

Nice place to stay at the heart of Phuket Town! It’s also cool to know it’s the very first hotel in Phuket. 10 minutes away from a small mall called Limelight Avenue with cheap meals from a food court. The hotel is a few minutes away from Soi Rommanee, which is the famous Instagrammable spot there. Service was good. Front desk is helpful when I asked them about a place to do self-service laundry. Overall a great stay

Good location and clean hotel. Staff also very helpful.

There was a dead cockroach and cockroach droppings in our bathroom.

Good location

Gorgeous Historical Hotel

Gorgeous, colonial building with a lot of history in the centre of Phuket's Old Town, Amazing location amongst lots of cafes, restaurants, bars and shopping, everything on your doorstep but also very quiet once in your room. Our room 102 was a bit on the small size but it all added to the charm of this hotel. Room was decorated beautifully and the centre courtyard was lovely and cool and relaxing with its tropical plants and water features. Very good value and I would recommend.

Great friendly staff, quaint in perfect location. Would return

On On is the oldest (but renovated) hotel in Phuket, and at the heart of Phuket Old Town. The renovation has kept the original architecture and "feel" of this very Chinese establishment, while making the rooms a lot more comfortable and of international standard.