Friendly staff

Good place

It is average

The staff is very friendly and trying to be helpful all the time.

I arrived four hours ahead of schedule for check-in. Without asking, the front desk agent gave me the room that was available. Furthermore, my childhood friends and I had a small get-together at Delicatessen Cafe; they adore the atmosphere and the caliber of the food and beverages. As a law abiding citizen, I simply cannot stand your X-ray equipment and metal detector, though. I recognize that you must do what you must do.

I really enjoyed my stay in here

this is one of the oldest hotel in Jakarta, they are still under renovation for some parts of hotel but grand deluxe room and lobby are refurbished and nice. service is wxcellent, location is excellent, my room is new refurbished. I'm happy to stay here, wouldnt mind to stay here again

Good location Good breakfast

My second stay at Sari Pacifc within a month. Still work in progress and undergoing refurbishment. But back here because of my pleasant stay last month. As usual, received a warm welcome by the staff there with their broadest smiles. Special mention to Mr Gusti who greeted us at the front desk and took all efforts to make our stay warm and pleasant. Even gave us a warm send off when we left for home. Definitely a return stay for my next business trip.

Stayed here on a biz trip. Hotel is under some major upgrading works so the lobby is not aesthetically at its best. Do expect noise during the day. Food needs some serious improvement though the spread is decent. But you can hardly find any more pleasant hotel staff anywhere. Hotel receptionist Ria was very warm and welcoming as were the Guest Relations team Sindy, Trie and Stefany who also did an awesome job at welcoming guests. Lovely touch with a personalized welcome message that was painstakingly crafted on the room mirror. Special mention to Cahya who was so accommodating when I needed to use the meeting room at the private lounge. Was asked regularly by all staff who waited on me on how to improve the hotel. They appear to be genuine in improving their standards. Especially evident through their Service Manager Eko who even walked me to my ride back to the airport.

The hotel was great for me as I was travelling with my female friends and we felt very safe on the property. The staff was very amiable. Although we did face some issues with amenities such as the shower water only running cold, the staff were quick to resolve the issues for us. This hotel is great for travellers seeking safety and convenience as it is within walking distance of many malls and restaurants. Would definitely come again

Mostly good but bathroom design is poor.

Old, renovation still in progress.

I got old unrenovated room. It doesn’t feel comfortable. I know they are currently renovating. Service is superb , very friendly staff.

NOT HAPPY

The Shitiest stay I had at this hotel the food is tasteless the food is never the same ingredients the service is slow and the airconditioning in the room is appalling rooms hot especially for the Westerners and must keep the curtains closed to have some sort of cool environment overall not good and will never stay there again. I have a Motorbike in Jakarta and i could not park my motorbike on the premisses of the hotel as a guest i had to park of site but if you drive a car you can park on the premisses. How does that work.

Good and clean room but need improvement for resto

Legendary hotel at the central business and government in JL Thamrin. Hotel made a good maintaining of their facility however some of old looking facility are still looking clearly nearby the walking pedestrian from parking lot to lobby. my hotel room look like just renovated with gorgeous looking but some of the wallpaper are out of the glue. Basically room and ramp from lift are okay. The restaurant menu and display are too simple and giving a not good looking as a famous hotel, this need a serious improvement

Got served Non Veg Nachos with Beef to Veg person

The worst experience I had during my stay was when I ordered Vegetarian food and I was served Nachos with Beef. And the hotel wasn't even willing to compensate which was dissapointing.

All the staffs are cooperative and helpful.Location of the hotel are good and very convenient to go shopping and dining.

Very friendly and helpful staff A big shock that alcohol is at outrageous prices. A bottle of a simple wine US$ 110.-- If Indonesia likes to see tourists they should do something about this. I love a glass of wile with my meal but this stops me to ever visit Jakarta again.

The staffs are friendly and cooperative. The hotel are near to shopping and food mall. The rooms its nice and clean but the toilets need to be upgrade.

The location is very convenient, close to everythings

Comments

Well the stay I would say it ok the Hotel now is under renovation so very noisy during the day time. the standard room very old need to be upgraded The business center has been stop for renovation but I think u need to have a tempoary Business center for the guest who need to use it

Nothing specific to add. Good location fo business

Excellent location within waking to restaurants and shopping, 15 minute walk to Grand Indonesia shopping mall. Staff friendly and helpful. Rooms clean, quiet, comfortable. Buffet style breakfast varied and tasty. Good choice, I would stay there again.

The location and staff are really excellent. The building is rather old. However, it provides with the atmosphere of an old good time memory, when the hotel was one of the best in Jakarta.

It was good center of city and all are good and nice

Good. Polite and efficient

Old but nice. Great location

Hotel is good. Quite old but definitely does not have a depressive feeling. Plus points for swimming area. However, the TOP thing about the hotel is the location. Right next to Sarinah and walkable access to grand Indonesia / SKY, etc.

Room was deluxe but quite dated. Overall a great hotel with fantastic service.

Convenient hotel in the heart of Jakarta business district.

Lack of maintenance in the bathroom Look super olld

Good Hotel gone Bad

The hotel management has changed and they are trying to improve in certain areas. However the overall experience still struggles to meet with that of a busy traveller. The rooms are old, stink and bathroom fittings are in horrible state. Much worse is the condition when the hotel is running to full capacity the service also falls down dramatically. Overall, its not a recommended place anymore after having stayed her repeatedly for the last 7 years.

Hotel Room

As rated 5 stars hotel, was disappointing in term the room are old, shower tap not function.

Old property rooms in need of total renewal but bed breakfast wifi all ok so good for the price

Amazing

You guys should try it! Their pool is as deep as 3m+ so cool.. Thanks Expedia for giving me affordable price , now i had an amazing experience staying at the 5 star hotel !

I stay in pasific room and love it. Because room comfortable for my family.

AC was not working properly, we need move to other room but toilet door need to be fix. The rest is fine

Old hotel

We accidentally left behind our toiletries set and a small bag in the hotel room upon check out. We only realised the missing items when reach home Called the hotel on the same day about to enquires about the items The lady mentioned she is going to check & revert; till today no response from the hotel Disappointed!

Poor

Really lack of maintainese

The electrical wiring looked dirty. The shower tap was loose. I couldn't read the QR code on the room service menu, and the phone was answered lazily by someone who didn't seem to speak much English. The concierge didn't even use a map to tell me where to go, and just explained that it was close by and I could walk there. Not a very polite impression.

いつも利用させてもらっています。

I have stayed at this hotel more than twenty times. The most important for us travelers is not the facility, but the hotel staff. The facility of this hotel is excellent, but what they can be proud of is their staff and their services. Some inconveniences may occur as they are human and also we guests are human as well. However, their follow-up s are always timely and perfect, that is why I love this hotel.

酒店的裝修已很殘舊，房間內的用品甚至已脫落，而且清潔不足。健身室及泳池十分細少並殘舊並有異味。但員工是10分熱情及友善的

친절하고 깨끗하며 안전한 호텔

호텔1층은 공사중이었으나 나머지는 공사가 끝난상태였습니다. 룸은 매우 깨끗하고 룸클리닝을 청결하게 잘 해주었으며 하우스닥터(의사 간호사)가 상주해있었습니다. 직원들이 매우 친절합니다. 만일 자카르타에 다시 간다면 호텔은 여기로 다시 예약할 것 같습니다

war alles ok. sauber und höflich

2nd time stay and good to becomed Mariott group

On Sunday from 5 AM, the rock music festival started and continued until noon. It was annoying me.

Wifiが快適でかつ翌日迎えに来てくれる人に分かりやすい宿ということでここを選んだ。 Wifiが不調だったのでネット会議に支障が出そうだった。 部屋を代えてほしいとリクエストしたら価格の高い部屋にアップグレードすれば快適になるからと言って追加料金を要求された。Wifiが使えることを表示してある契約なので追加料金は払えないと言うと技術者を呼んでいるの説明の繰返しになった。 結局会議も買い物も夕食に出かけることも出来なかった。ホテルの日本食レストランがキャンペーンで安くしている看板が立っていたのでサーモンいくら丼をルームサービスで注文しようとした。確認の際、端末の価格を指で押さえて確認を求められた。そこには約２倍の料金が表示されていたので理由を聞くとキャンペーンは昨日終わったので今日からは定価になると言われた。 最終的には看板の値段となった。 ２３時を過ぎても技術者は来なかったのでフロントに苦情を言うと３人の責任者風の人がやって来てやっとWifiの使える部屋に移動することになった。 交換された部屋はスイートルームで台所やミーティングルームも付いておりネットは高速で繋がった。 しかし大切な一泊の夜の時間は６時間余り奪われ何も出来なかった。 部屋はシャワーも使わず寝るだけになってしまった。 もっと早くネットが繋がる部屋に変えてくれればよかったと思う。深夜にスイートルームに変えても日本からの交通費を考えると失ったもの方が大きかった。

Lieve personeel, lekker ontbijt, dichtbij centrum

おすすめのホテルです

古くからあるホテルですが、部屋はリノベーションしてあり、清潔でした。 ジャカルタ中心部なので、夜遅くでもバイク、トラックの騒音が少し気になりました。