Hotel Riu Montego Bay - Adults Only - All Inclusive

8.4

Excellent

4261 Guest reviews

8.4

Excellent

4261 Verified Reviews

Read all reviews

Cleanliness8.8/10

Service8.6/10

Comfort8.4/10

Condition8.6/10

Amenities8.4/10

Very good food & Service❣️

Normal wear and tear but needs a face lift.

Loved the many pools and the large beach area. The activities offered were also excellent.

Loved our stay

Resort is nice. Only one of the female staff members is extremely rude. A couple we met said they would never return to the resort due to her rude antics. The food was good.

When I started not feeling good, I asked if food can be picked up by someone I knew and deliver, they said no. If someone is not feeling good why would you want them to go in public setting get food and expose other people to possibly not feeling good as well.

The resort had excellent rooms some of the best I’ve stayed in actually. The food was excellent the buffet is like the main dinner option most nights which kinda sucks but also the buffet is really expansive. The bar had great drinks and the entertainment was top notch. My only big gripe and making it a 4 instead of the 5 is the staff working the bar and restaurants. They all seemed very angry no one smiled while serving at the bar. It was like you were dealing with a machine I get that you have a job to do I was a bartender and server for years no matter what the base line is to at least smile at your guests.

The Staff members were incredible. The resort activities and shows also stood out for me.

Awesome

Safe

N/A

Great

This hotel is so much fun, lots of activities and the staff is super friendly, it’s easy to make friends from the atmosphere they cultivate. The food was good for resort food, I liked that they had Jamaican food every day in addition to regular American-ish styled foods. The only complaint is that for all inclusive they don’t give you toothbrush, toothpaste, shower cap, slippers. You get a robe, towel and body wash/shampoo. So be sure to bring your own or you’ll have to purchase from the gift shop, and it’s not cheap. Overall this hotel is more of a 4.5 than a 4 but I wasn’t able to choose that. I would def be back again. I had a blast on my solo trip.

Enjoyed my stay definitely will book again

I think that the seaweed in the water at the beaches should be cleaned out and more sand added.

Everything is perfect there

I loved my first trip to Jamaica at RIU Montego Bay. It was so lovely. The resort is very well kept, the food is good, variety of food options, the beach was kept clean. The beach and ocean view is absolutely beautiful. The staff were all kind. Even the Jamaican men selling on the beach from their canoes were kind and gave the resort an authentic Jamaica feel. Staff are present throughout the resort so felt safe. The ocean front room was perfect, clean, the view from the room perfect. Even with the music, shows, and partiers it was still peaceful and plenty of spots a long the beach to steal away from the crowds. Definitely lives up to the home away from home title.

Food

Place is big & beautiful! Great food choices at all restaurants easy reservations to specialty restaurants Staff at front desk & bars need to be more friendly & upbeat though! They are the face of your business & they seem to hate their job! SMILE! Joke a bit!! Other than that we had No complaints!

Wonderful entertainment. Attentive staff

Need more dining options and make it easier to make reservations

Everything was great

This is like an outdoor property, no elevators, no waterpark as displayed in Expedia. The staff is so friendly/kind/outgoing. The entertainment wasnt for me, you can tell they put a lot of work into it but I almost fell asleep. Club is fun, but I think they reuse the same CD/mix so you hear the same songs over and over. The food wasnt great or mind blowing but its included. Drinks were fine, no hangovers lol. Pools are nice, lots of options. Beach is nice, lots of seaweed so that was gross but water felt good. If I came back to Jamaica would I stay at this resort again, no.

Staff was amazingly friendly! Food was also great!

Loved everything about this resort!! Would definitely come back!!!

Best entertainers and staff to work the hotel. Making reservation for the restaurants I wanted to eat each night a challenge. Did not like I have to do the buffet on many nights.

I really enjoyed the entertainment team,the drinks weren't good the alcohol was cheap,my room floors could have been cleaned

Private Beach lots of trees and you were not Harass by peddler's selling things.

Great vacation

My room had bugs in there I asked for a higher up room when booking, we didn’t get a room Until the next day. I did not receive my bday banner. Some of the hostess was not friendly and the cleaning ladies were all mean.

We enjoyed our stay it was impeccable!! The hotel had enough room for all its occupants that it was never over crowded, 6 pools, all day and night activities, impeccable clean, food options and variety was amazing and all very good, the all adults made it extremely nice, it is 5 minute ride to and from the airport, shopping center across the street, water front hotel, I have it a 5 start review on all its areas. We will definitely stay again at any RIU resort for our vacations.

This resort was everything!!! I’m so glad I came here! Food was great! Staff were amazing. It’s always a wonderful vibe!

The food was our only disappointment. Often cold, depending on what you get but french toast should be at least warm. Should have more than one server at the jerk chicken station.

Excellent staff and very clean!!! Definitely recommend

My only issue was booking reservations for the steak house & private dinners, when booking through third parties like Expedia you won’t have access to the app until you’ve arrived, therefore once u attempt to book reservations they are already full, but you can access the app immediately after booking if it’s directly with the resorts. I wasn’t able to book a private dinner on the beach for my birthday :(

Food options limited. Access to cash limited.

Too much seaweed in the swimming beach area.

I can honestly say this was the worst hotel I’ve ever stayed at and we stayed at a few. To start with the person only came in every three days to restock the fridge, even after I asked,. the ice are bucket had mold inside it and I can put a picture up if you would like. The only ice machine in the building didn’t work. The banging of doors and the noise at night was really very loud. It woke you up at least once or twice a night. It echoed. The food was terrible. You can tell it was going from one restaurant to another restaurant. Nothing new or original just all tasted the same. I drink rosé wine I could never get any. They had enough for you to have two glasses and then there was none the next day we run out of beer for two days in the main dining room, which is really strange because we did see beer coming into the hotel. It’s like they just wanted to barely provide you any services after you paid. The beach area is extremely small and when we want to walk a little bit further, the security guards actually told us that they would kick us out of our room and out of our hotel if we kept on walking. The pools were bad the swim up bar pool had hair and eyelashes and God knows else in there we didn’t get it!! We called it the cesspool. We did ask for it to be cleaned and they threw in a whole bunch of I don’t know what made it very cloudy but it was not cleaned. The entertainment staff are so young that all they wanted to do was twerk ! PLEASE DONT STAY THERE!!

Hotel was great. Staff was awesome. Definitely 5 star.

Beautiful property. Staff/employees were amazing

The property was amazing. The food was great The atmosphere was great It was always something to do

My friend and I had wonderful time here. There is always friendly staff helping along the way. There is some sort of activities happening so you wouldn’t feel bored or you can lay down by the beach or pool area. Night time entertainment and you can book activities to do out the resort and make sure bring cash on hand. Food is excellent and food and drinks available all the time. Place to relax and enjoy. Must go place.

The property was very beautiful and the people were so fun and kind.

The property is clean and affordable

The property was excellent but the service was even better. We had the time of our lives. We can’t wait to return

Amazing

We loved the entertainment especially the white party, and the staff were very friendly always and never made you feel not welcomed. We will be back!

Had an amazing time at Montego RIU

We love it, We got married there 15 years ago and every 5 years we go back. Did not disapoint..

We enjoyed our stay so much.

The entertainment was great. The food was also very good.

Front desk representative were not very helpful. Very few bars and it is always busy.

I had a great experience at the hotel. The staff was pleasant

This is our 4th time visiting RIU Montego Bay. It has become one of our favorite locations to visit. The staff is always very nice. The food options are plentiful and the entertainment is always top tier. It's a guaranteed good time.

it was nice, good food, nice room, great staff It is to spread out, too much walking

Water park was amazing and staff were great.

Staff was extremely friendly.

Everything was nice but the food could be better

Great stay , great food, great hospitality, tons of events and live concerts. You really don't have to leave the hotel for anything because they have everything you need there !

Very nice

My experience was exceptional!

Food is great. The staff is friendly and a really lit resort will definitely come back.

The staff is really friendly

We spent 5 days at Hotel RIU Montego Bay and it was a 5/5 across the board. To start off, it's less than 10 minutes from the airport. We arrived and were greeted by staff and offered a variety of complimentary drinks. There was no line to get checked-in (didn't do the online check-in), and it took less than 5 minutes to check in. We got our wristband, information about the stay, and were on our way to the rooms. The rooms are a little far (3-5 min walk) from the pool/grounds area, but this is great cause of the noise levels. The room was very clean, had a stocked fridge, and a large balcony. We changed into our swim trunks and got right to business! The layout of the property is so beautiful and well thought out - everything we needed was all within a 200 foot radius of each other. Food, the pool, entertainment, and the beach, was how we spent most of our days. The food was amazing! The breakfast buffet has everything you could think of, and there are great options for lunch and dinner. Entertainment here was truly the icing on the cake. We didn't even bother booking excursions outside the resort. Karaoke, the steel pan show, and acrobatics were world-class across the board. We were very, very, pleased with our experience, and will definitely be back in the future. I highly recommend you stay here for your next getaway to Jamaica!

Clean property, close to beach, good amenities. Food was decent. Seem to run out of premium liquor at bars a lot, however premium bottles in rooms. Service good, friendly staff.

Best entertainment for an all inclusive property. The staff had everyone involved every day, every minute.

Very nice resort

Overall, the hotel in itself is a nice resort. Big, spacious and clean. The staff for the most part were friendly and helpful, but some of them (mostly the female staff) were rather rude and lacking basic customer service protocols. I also had an episode of food poisoning on my second night staying there. I had dinner at the Asian Dragon restaurant on Valentine’s Day, and between 23:00hrs that night and 07:00 the following day, I practically spent that entire period vomiting or with diarrhea in the toilet. It was horrible and scary as I was a lone traveller. By 8am in the morning I had lost so much fluid I could barely get out of bed. I was so weak and dehydrated. I called reception to inform them of my situation and if they can assist me with some room service and provide me some fresh fruits in my room, cos that was all I craved. Their response was that they don’t allow food in the rooms, nor were they prepared to make an exception for a medical condition. I told them I risk infecting others by attending the food serving areas, or worse vomiting all over the place - the smell of food was just overwhelming and nauseating. They barely asked me for any details that led to my illness, nor was there any follow up. I was simply told to wear a mask and come down to get my food in any of the restaurants like every other guest. There was no empathy or consideration for my physical state. Eventually, I had to go off the resort to the pharmacy across the road to get some medications.

Wonderful

The hotel gave us keycards to a room that was currently occupied and then required us to walk several blocks back to the check-in desk to obtain a new room. The "standard" room turned out to be a "garden room" in which the balcony faced a tree and another balcony. Finally, the restaurants were all reserved on the day of our arrival which was VALENTINE's DAY. The restaurants are all booked two days in advance and they don't tell you that info ahead of time. I complained, given the above issues, and they found an open reservation for me but when I arrived I was told I was not on the list. Otherwise the food was 7/10. they never had bacon for breakfast which is just odd. The Pepe Grill was the best. Drinks were weak 6/10 staff was just so/so. The entertainment was very good as were the entertainment staff 10/10

We have stayed at other RIU properties and have been very happy. Unfortunately, we were highly disappointed at RIU Montego Bay. While the incredible beach views and nightly entertainment made up for the lack of friendliness by staff and limited food options; The pungent overwhelming smell of mildew in our room, constant sound of dripping water, and black mold we found behind every piece of furniture cannot not be denied. If you are EVEN considering staying here, I would strongly advise against!!

Great people gave them 5 star ratings

Great resort but the buffet food sucks!

My sister and I had a great time here! The services wonderful and the people are very kind and accommodating. The RIU is stress-free and easy going. Make sure you check out XXXL the aquatic and aerobics instructor! He is fantastic! Kavil the life guard made us laugh at the Splash Pool! Make sure to check it out! And the food service! Second to none! Thank you Paula for taking care of us everyday!

This property was great. Food was good, staff was amazing !

Overall we had a good time , we had a few small hiccups but we were accommodated immediately. The hotel is a little dated but we enjoyed our time fully !

Great resort , very convenient

Overall, it was an excellent experience, entertainments, dining, etc. Thanks

It was a nice hotel with very nice staff members. Staff members would come and talk to me while I was reading which I thought was a bit annoying and would try to make me dance/do whatever was going on at the hotel. If I wanted to, I would. I go on vacation to relax and get away from the every day noise of life. Every time I’d try sleeping there was constant noise even with their rule of it having to be quiet by 11pm. They don’t even listen to their own rules. I called the front desk complaining about it at least every night. Every time I called the told me they’ll take care of it except for once. I called and asked it to be a little lower cause there was screaming from a party, I guess? The woman at the desk said “there’s a party going on and there’s no rules to be quiet after 11”… I put my foot down and told her if she wanted I can come down there and show her where exactly it says that on the brochure. Then she took me seriously and told me she’d send security to quiet them down. The mere fact that I had to call every night to get people to shut up is why I can’t rightfully give 5 stars. The food was also subpar. For a vegetarian, I didn’t see many great options.

I loved everything as my first visit!

Beautiful property, friendly welcoming staff and wonderful atmosphere

Many staff members do not smile/eye contact. Staff continued to get interrupted while check in. No ice in the buildings. The phone did not work. The maid left the dirty robe and did not replace one robe.Never received a call regarding the issues. Staff checking did not inquire on how was my staff.

The boys and gals in entertainment are amazing. Yoga is a must. Water aerobics is also a must. Over all we will be back.

Worse Ever

Never stayed. Misinformation and Hotel.com was terrible at customer service.

good

Fun

Great stay! Would recommend

Everything 10/10 the customer service the live entertainment literally the best hotel ever . I dreaded leaving this morning . They made it so perfect . 10/10 i recommend and I’ll be booking again .

I was disappointed in the room service for 3 people. We should have had 3 chairs on the balcony, 3 coffee cups, and at least 3 of of everything. Staff were great and very helpful. The entertainment was wonderful.

If you like drug deals on the beach and loud music this is the place. Staff and guests were amazing!

My room wasn't available as promised and caused me to lose money for my excursion. I wasn't compensated and the staff acted as if it wasn't important. I've stayed at some of your other properties in other countries and had great experiences. I will not stay at this location again because of management. Abigal was not accommodating and she had no empathy. After telling me twice my room wasn't ready. One of the liquor bottle fell of the wall after just touching it. It had been glued. Which is very dangerous. I don't even drink I was taking a picture. This is unexceptable at the price I paid to stay there.

Had a great time at this facility.

A little more update

The one thing that you could change are the wrist bands. You need to allow the band to be worn on the ankle or wrist. Most women wear multiple bracelets on their wrists along with a watch.

The staff was great! Friendly and fast in a case youd need anything.

Everything was great !! can't wait to go back in a couple months . thank you

The overall stay was nice as well as clean. My only issue was with check in. We traveled as a group of 10 with saying two people per room. Everyone was able to get checked in and to their rooms. Meanwhile my room in the building with the rest of my party was still not ready after an hour. The front desk moved the room to the back of the resort it seems like. Our view was to be a garden or ocean view, but this view was facing nothing but trees from the balcony. I proceeded to head back to the front desk (remind you, I have on a sweatsuit traveling from the east coast) to inform that I was displeased with the room. Again, the room was moved and this time the view was better. Even though we weren’t in the same building as the rest of the party I was the next building over. So overall 7/10. They need upgraded liquor options.

Fun clean resort

The property was okay at best. The overwhelming majority of the staff was unfriendly, unpleasant, and/or downright rude. One of the entertainment people bullied guests into participating in activities and then demanded tips. She went so far as to take money from a guest by force! Some of the bartenders talk poorly about guests right infront of them in their native language. Housekeeping was great. Food is average/below average. Drinks are intolerable. No name brand alcohol, just no name turpentine! And they don't let you bring floaties into the pool. Location was decent - shops/food across the highway. Night entertainment staff was fun. Overall I'd not come back to this resort or recommend it to anyone.

Everything was amazing. The hospitality, the cleanliness of the property, the activities. RIU is really all about the vibes