Hotel Riu Montego Bay - Adults Only - All Inclusive

8.4

Excellent

4261 Guest reviews

8.4

Excellent

4261 Verified Reviews

Read all reviews

Cleanliness8.8/10

Service8.6/10

Comfort8.4/10

Condition8.6/10

Amenities8.4/10

Great vibes party city lowkey

Stayed with 5 other couples for a birthday. Overall, we all thought the Riu Montego Bay was great. The staff were all outgoing, especially Charlotte, it was her 1st week and she already was a seasoned pro. The food was not so great but after reading reviews, we already knew that it wasn't the best. Although the jerk chicken served at Pepes by the pools is unbelievable good. The beach, ehh, its a man made beach so the muddy feel of the bottom and the sea weed are a bit of a downer, once you have a few cocktails in you its all good! Would we go back? I can say my wife and I would go back for sure.

Nice Hotel! But not enough entreatment!

If you’re looking for a party Montego Bay Riu is the place to be . You don’t have to leave the resort to party . The food was delicious and the staff were friendly.

The staff is amazing, no worries about having to secure a chair

Wonderful property staff was friendly and welcoming, although our room was in the last building towards the back it was good enough for us . We opted for a first fl room because only one building had an elevator didn’t feel like dragging our luggage around . Other than that everything was fine . The refrigerator was well stocked we had plenty of towels etc

First time here and had a great time. Wish the pool was open a little longer and there was poolside service for food and drinks. Buffets were good but would like more order from menu options.

Everything was great but the bed was the most uncomfortable bed I have ever slept in.

DO NOT BOOK THIS RESORT! I have not stayed at a Rui since college. I was already hesitant, but it was for a friends birthday. They HAVE NOT gotten any better. I could not wait to come home. The resort itself is clean. That is probably the only positive thing. The facility does not have an elevator in any of the buildings. There is extremely limited staffing. There are no services that you receive at any other resort I have stayed. No luggage drop offs, no pool staff for drinks, no servers for meals, the list goes on. There are barely any restaurants open and it’s impossible to get a reservation as they barely take tables. No more than 10-12 a hour for a fully booked resort. You cannot have any alcohol besides wine at the restaurants. They limited what you can order which no longer makes it an all inclusive resort. The quality of food was subpar. I have never ordered out so much on an all inclusive resort, almost every meal. The pool closes at 6 which is extremely early. There was constant miscommunication between staff about activity times and departures. I was told I could check in, get to my room, it wasn’t even cleaned. Then when I finally was able to get in, I had to move because there was an issue with the door that made the room unusable. I never felt like I was on vacation at any point and with everything as expensive as it is, I feel like I completely wasted my money.

DO NOT BOOK THIS RESORT! I have not stayed at a Rui since college. I was already hesitant, but it was for a friends birthday. They HAVE NOT gotten any better. I could not wait to come home. The resort itself is clean and the staff was nice. That is probably the only positive thing. The facility does not have an elevator in any of the buildings. There is extremely limited staffing. There are no services that you receive at any other resort I have stayed. No luggage drop offs, no pool staff for drinks, no servers for meals, the list goes on. There are barely any restaurants open and it’s impossible to get a reservation as they barely take tables. No more than 10-12 a hour for a fully booked resort. You cannot have any alcohol besides wine at the restaurants. The pool and every restaurant was constantly running out of liquor. They limited what you can order which no longer makes it an all inclusive resort. The quality of food was subpar. I have never ordered out so much on an all inclusive resort, almost every meal. The pool closes at 6 which is extremely early. There was constant miscommunication between staff about activity times and departures. I was told I could check in, get to my room, it wasn’t even cleaned. Then when I finally was able to get in, I had to move because there was an issue with the door that made the room unusable. I never felt like I was on vacation at any point and with everything as expensive as it is, I feel like I completely wasted my money.

Everything was great staff was friendly made sure we felt safe and at home overall experience was just great I’ll be back soon!

All was good

My overall rating of "2" was based on the TWO Cockroaches we found in the bathroom of our room.

Everything was great. All employees were polite and friendly. Food had a great selection. I enjoyed my massage ay the spa. I loved the atmosphere. Bar was excellent. All service were handled swiftly and in a timely manner.

The food options at this resort was not good. The restaurants was not open everyday and when they were they were extremely over booked. The buffet food was the same every day. Very basic. The staff however was VERY nice. And the resort was clean and very beautiful.

I’ve been to ha me Jamaica twice and stayed here twice. I always love it. Always clean and god vibes.

Good time ! Fun parties! Good food

The customer service was great. Lamar was nothing short of amazing. Charlotte, who happens to be new was great as well.

Loved the food options. And lots of entertainment

Great location!

Hello, We were feeling off the whole week…shortness of breath and allergies. But as we were cleaning up to leave, we found some black mould in the bathroom

Will go back again in the future.

I love this place. It was so much fun but beware of the taxis, you spend a pretty penny

Everything

Enjoy it Will come back again

The food and the drinks need improvement.

Loved it

We enjoyed our stay. The staff was very attentive and everything started at the stated times. The fruit punch is very good. When I asked for an extra pillow it was there in 30 minutes. The RIU party was fun with neon colors and balloons

I loved everything about the RIU except for the bed. It was not the comfiest which was surprising to me.

The cleaning staff should come earlier than 3pm-4pm in the day. Great to have more than 2 pillows on the bed. The Italian restaurant was not good and the reservation process should be adjusted to allow for earlier reservations than day 3 of your trip. Gift shop should provide smaller sizes to allow for travel packing. Need another restaurant option. The buffet is EXCELLENT. The activities are great but the DJ/MC needs more work to enjoy the music but I Love the Dancers and performances. I WILL BE BACK AGAIN!!

All of the transportation felt like you were being extorted . You’re charged $40 just to go around the corner. The food was bad and they had a lot of limitations to what you could or couldn’t wear to dine, yet you would always see people dressed more revealing and staff say nothing. The entertainment was boring and didn’t feel like a party resort at all . The walls were dirty and our room leaked water every time it rained. I will likely not go back to Jamaica because of this experience.

Beautiful resort! Delicious food and amazing staff. The entertainment was fantastic.

I stayed for about 4 days and I thoroughly enjoyed my stay. The staff are hospitable and friendly. The only issue we had was making reservations for dinner. Please make your reservations in advance as most restaurants are booked two days out.

I had such an amazing experience at this resort everything was a 10/10 from the staff to the room i would definitely come back!!

RIU knows how to run a hotel. Great place for a short stay. The property was clean, and the staff friendly. The food was good, but could have been better. Would have appreciated more local foods, but maybe that's not what the masses want. My only knock, is that the views aren't great. Most rooms look right into another building, and the ocean view rooms, look at another hotel. So good, not great.

The only thing I didn't like about the property was the beach area. There were so many pedlers trying to sell their items and hollering at the tourists. It was annoying and everytime I wanted to sit on the beach I had to deal with being heckled.

Everything was great! Need more elevators and ice machines!

My room was dirty. No hand soap, floor was dirty, pubic hair on the toilet. Second room, hand s bad stitch, and there was sand on the floor. I will never stay at this resort ever again.

The power went out.😡

Thank you

Very noisy guests with bad manners and behaviors. Could have had more variety of food

Great time

We were very disappointed with our stay. Mainly due to how run down the porperty was. The safe in our room was brokwn, the power and water went out one day. The drinks were not good, the staff were either very pleasant or very unpleasant. The best part of our stay was the entertainment crew, but overall this stay was not enjoyable.

The best resort I stayed at so far. It was clean my room so beautiful. And the entertainment at the resort was beyond amazing. I enjoyed every moment there.

i loved my trip and everything about Hotel Riu but i did not get what i booked i booked double bed garden view which i did not receive i had a single room no garden view i feel i should get half of my funds back bc i didn’t get whaat i paid for !

Staff was extremely helpful. Food was amazing. No complaints

2nd year back and had a wonderful time like the first time!

I truly enjoyed everything about the resort and had a lot of different food options as well as being all inclusive in a party scene. It was really nice.

Good place to stay

I didn’t like how it was all inclusive yet they didn’t have no availability for nun of the restaurant when I got there plus after 10 pm to can’t find nothing to eat but hot dogs

Excellent service, amenities, and easy access to off property stores.

It was great!!

love the entertainment - rooms were very clean - and love the complimentary bar option in the room - very convenient when you are on the top floor. would have been much nicer to have an elevator -

My father and i got sick from the on resort food. We ate only resort food while at riu montego bay. From the first meal we started getting sick immediately. I had antibiotics and electrolytes, my father had the same electrolytes and a vaccine for travellers sickness. No matter what we did, we kept vomiting/diarrhea, even in the public hall mext to kulinarium as such, we cut our vacation short one week and paid an extra 500$ on a flight. Riu magically keeps 4000$ of our money and denies any wrongdoing, saying they have inspectors who came the same week. I imagine it would have been better to just end up in the hospital in jamaica with my cancerous father accordong to the management. hotel are robbing people blind and making them sick. I do not recommend riu hotels.ever, they are clearly not a company who cares about their visitors and they ruined my fathers obly vacation of his life, dude has terminal cancer and ya'll pocket his money like thieves. The staff is good but they clearly want more money. I got harassed with sob stories... guess riu doesnt pay them fair wages for a resort town like montego bay. They say they have a doctor on sight but they only have a nurse. If you break your leg at the resort? 75$ a day rental fee. This resort is only all inclusive in things that make you poop and puke. Rest you pay hard. Also expedia was not helpful, we should get a refubd for the days missed, we are seeking legal counsel.

It's a good resort, with variety of entertainment. There are couple companies offering excursions at the lobby, but there is not many things to do at close distance. A la carte restaurants have few options to choose (4-5),not much different from buffet. Buffet restaurant does not change much the options as well. Customer Service level is really poor. Front desk are the worst, not friendly and not willing to support. Bartenders and waitress for buffet saving the day. They are great, but it's still. It does not worth the money. You can get way better service for the same price. I wouldn't recommend this resort.

Great staff

The only negative I have to say about this property is the beach area. The sand in the water is slimy and grassy.

It was really nice place to stay

The staff, food, and drinks were great. The room was cleaned well everyday. The parties and entertainment at the hotel were extremely fun. I’d definitely go back

The property was very nice, the staff was friendly, and the resort offered countless of activities!

Didn’t like the TVs they were old They need smart TVs

Very good food & Service❣️

Normal wear and tear but needs a face lift.

Loved the many pools and the large beach area. The activities offered were also excellent.

Loved our stay

Resort is nice. Only one of the female staff members is extremely rude. A couple we met said they would never return to the resort due to her rude antics. The food was good.

When I started not feeling good, I asked if food can be picked up by someone I knew and deliver, they said no. If someone is not feeling good why would you want them to go in public setting get food and expose other people to possibly not feeling good as well.

The resort had excellent rooms some of the best I’ve stayed in actually. The food was excellent the buffet is like the main dinner option most nights which kinda sucks but also the buffet is really expansive. The bar had great drinks and the entertainment was top notch. My only big gripe and making it a 4 instead of the 5 is the staff working the bar and restaurants. They all seemed very angry no one smiled while serving at the bar. It was like you were dealing with a machine I get that you have a job to do I was a bartender and server for years no matter what the base line is to at least smile at your guests.

The Staff members were incredible. The resort activities and shows also stood out for me.

Awesome

Safe

N/A

Great

This hotel is so much fun, lots of activities and the staff is super friendly, it’s easy to make friends from the atmosphere they cultivate. The food was good for resort food, I liked that they had Jamaican food every day in addition to regular American-ish styled foods. The only complaint is that for all inclusive they don’t give you toothbrush, toothpaste, shower cap, slippers. You get a robe, towel and body wash/shampoo. So be sure to bring your own or you’ll have to purchase from the gift shop, and it’s not cheap. Overall this hotel is more of a 4.5 than a 4 but I wasn’t able to choose that. I would def be back again. I had a blast on my solo trip.

Enjoyed my stay definitely will book again

I think that the seaweed in the water at the beaches should be cleaned out and more sand added.

Everything is perfect there

I loved my first trip to Jamaica at RIU Montego Bay. It was so lovely. The resort is very well kept, the food is good, variety of food options, the beach was kept clean. The beach and ocean view is absolutely beautiful. The staff were all kind. Even the Jamaican men selling on the beach from their canoes were kind and gave the resort an authentic Jamaica feel. Staff are present throughout the resort so felt safe. The ocean front room was perfect, clean, the view from the room perfect. Even with the music, shows, and partiers it was still peaceful and plenty of spots a long the beach to steal away from the crowds. Definitely lives up to the home away from home title.

Food

Place is big & beautiful! Great food choices at all restaurants easy reservations to specialty restaurants Staff at front desk & bars need to be more friendly & upbeat though! They are the face of your business & they seem to hate their job! SMILE! Joke a bit!! Other than that we had No complaints!

Wonderful entertainment. Attentive staff

Need more dining options and make it easier to make reservations

Everything was great

This is like an outdoor property, no elevators, no waterpark as displayed in Expedia. The staff is so friendly/kind/outgoing. The entertainment wasnt for me, you can tell they put a lot of work into it but I almost fell asleep. Club is fun, but I think they reuse the same CD/mix so you hear the same songs over and over. The food wasnt great or mind blowing but its included. Drinks were fine, no hangovers lol. Pools are nice, lots of options. Beach is nice, lots of seaweed so that was gross but water felt good. If I came back to Jamaica would I stay at this resort again, no.

Staff was amazingly friendly! Food was also great!

Loved everything about this resort!! Would definitely come back!!!

Best entertainers and staff to work the hotel. Making reservation for the restaurants I wanted to eat each night a challenge. Did not like I have to do the buffet on many nights.

I really enjoyed the entertainment team,the drinks weren't good the alcohol was cheap,my room floors could have been cleaned

Private Beach lots of trees and you were not Harass by peddler's selling things.

Great vacation

My room had bugs in there I asked for a higher up room when booking, we didn’t get a room Until the next day. I did not receive my bday banner. Some of the hostess was not friendly and the cleaning ladies were all mean.

We enjoyed our stay it was impeccable!! The hotel had enough room for all its occupants that it was never over crowded, 6 pools, all day and night activities, impeccable clean, food options and variety was amazing and all very good, the all adults made it extremely nice, it is 5 minute ride to and from the airport, shopping center across the street, water front hotel, I have it a 5 start review on all its areas. We will definitely stay again at any RIU resort for our vacations.

This resort was everything!!! I’m so glad I came here! Food was great! Staff were amazing. It’s always a wonderful vibe!

The food was our only disappointment. Often cold, depending on what you get but french toast should be at least warm. Should have more than one server at the jerk chicken station.

Excellent staff and very clean!!! Definitely recommend

My only issue was booking reservations for the steak house & private dinners, when booking through third parties like Expedia you won’t have access to the app until you’ve arrived, therefore once u attempt to book reservations they are already full, but you can access the app immediately after booking if it’s directly with the resorts. I wasn’t able to book a private dinner on the beach for my birthday :(

Food options limited. Access to cash limited.

Too much seaweed in the swimming beach area.

I can honestly say this was the worst hotel I’ve ever stayed at and we stayed at a few. To start with the person only came in every three days to restock the fridge, even after I asked,. the ice are bucket had mold inside it and I can put a picture up if you would like. The only ice machine in the building didn’t work. The banging of doors and the noise at night was really very loud. It woke you up at least once or twice a night. It echoed. The food was terrible. You can tell it was going from one restaurant to another restaurant. Nothing new or original just all tasted the same. I drink rosé wine I could never get any. They had enough for you to have two glasses and then there was none the next day we run out of beer for two days in the main dining room, which is really strange because we did see beer coming into the hotel. It’s like they just wanted to barely provide you any services after you paid. The beach area is extremely small and when we want to walk a little bit further, the security guards actually told us that they would kick us out of our room and out of our hotel if we kept on walking. The pools were bad the swim up bar pool had hair and eyelashes and God knows else in there we didn’t get it!! We called it the cesspool. We did ask for it to be cleaned and they threw in a whole bunch of I don’t know what made it very cloudy but it was not cleaned. The entertainment staff are so young that all they wanted to do was twerk ! PLEASE DONT STAY THERE!!

Hotel was great. Staff was awesome. Definitely 5 star.