Wonderful
399 Guest reviews
8865 Lyra Dr, Columbus, United States of America. See map
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Located in Columbus (Polaris), Residence Inn Columbus Polaris is within a 5-minute drive of Polaris Fashion Place and Magic Mountain Fun Center. This hotel is 4.2 mi (6.7 km) from Alum Creek State Park and 7.4 mi (11.8 km) from Olentangy Indian Caverns. Make yourself at home in one of the 104 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
No rollaway/extra beds available
Events/parties not allowed
LGBTQ friendly
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Elevator
Barbecue grill(s)
Laundry facilities
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Picnic area
24-hour front desk
Business center
Express check-out
Wheelchair accessible path of travel
Wheelchair accessible parking
Braille or raised signage
Number of meeting rooms - 1
Number of indoor pools - 1
Self parking (surcharge)
Banquet hall
Uncovered parking
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Visual alarms in hallways
Handrails in stairways
Well-lit path to entrance
Stair-free path to entrance
Pool hoist on site
Dynamite staff. Cozy & convenient. Great value @ price point.
The hotel was extreamly nice and clean. The continental breakfast was excellent. Check in was fast and easy. Now the bad, The guest check in people said that I can have Have a millitary discount as Im a veteran. They even said that my rate was high. Then when checking out, a new guest checkout person said that they could not do anything about the discount. That the managers looked into it but could not give it to me. A bunch of garbage. Why say you would, then do noting?? I guess it was a inconvenieence to even try.
Solid stay
The hotel itself is nice and the staff are extremely kind and welcoming. My only issue was the breakfast. The food was dry and not very tasty.
Front desk individual(Chrissy) was excellent. Very helpful and provided all the information needed for check in
Really nice for the price.
Everything great service
We enjoyed
Great Place!
This is the second time we have stayed at the Residence Inn Polaris around Thanksgiving time and both times it has been great. We needed a place to stay while visiting our families and this was the perfect spot. The staff was kind and courteous. We have a toddler and loved that there was a separate bedroom so she could go to bed and we could still be up and not bother her. Also loved that there was breakfast available in the morning and that it was actually good ;) I would highly recommend staying here!
Nice hotel. Clean and quiet.
One night stay
Pros: clean, large room with great space, fantastic shower, nice patio with fire pit just outside the large lobby Cons: paper thin walls, uncomfortable bed, very poor breakfast Believe it or not the cons out weighed the pros. Probably will not return
Never stayed in a Residence Inn before. We were happily surprised at how nice the room was. Staff at this location were top-notch. Only small complaint is that the walls seemed thin.
Property was very nice, room was nice and clean, customer service was phenomenal
Nice area. Breakfast wasn’t that great.
Very clean. Love the kitchen area.
Great Stsy
Excellent hotel with a clean, comfortable room and a great bed. Breakfast was excellent. Very pleased. Will definitely stay there again.
We attempt to stay at the Residence anytime we are in town for my son's hockey games/tournaments. We've stayed at many hotels for his hockey events over the years and this is without question the best of the best. Thank you!
Double charged for single nights stay. Watch your cc statement!
Very clean and spacious
Kids Loved it !!
Clean and comfortable. A great place.
Everything was exceptionally clean...the public spaces, our room, even the elevator. I even checked corners and they were dust-free. Check-in and check-out was quick, friendly, and efficient. I loved the amount of space in the room...it felt more like a small apartment than a hotel room. The included breakfast was fine...slightly better than what you'd get at a budget motel, but just barely. However, it got me to lunch just fine and saved a stop (and cost) at a restaurant. The coffee, however, was pretty bad. Overall, a fantastic place which will be on my short-list if I'm in the area again.
Convenient location
Very clean and excellent service
We had an amazing stay! Check-in was easy, room was super clean, and service was fast. We had trouble with the air conditioning in our room and they checked it and had us in a new room within ten minutes.
Sadly, not what I expected
One night stop on muti-day trip. Relatively small suite for a Residence Inn. Bathroom sink drained poorly. Never was able to log in to WiFi. Pet fee was extremely high. That said, room was clean. Good takeout meal from bar across the street.
Room was thoughtfully designed and very clean. Breakfast buffet had a nice variety of choices and particularly vegetarian friendly.
👍
The location was PERFECT in the sense that you were so close to everything from shopping mall/outlet/plazas and so many food options! Also, the place was beautiful, staff was so helpful and nice, and my room was perfect. Did a solo night away for Mother’s Day and I have absolutely no complaints. I’d love to come back for a solo night away again. Highly recommend!
Staff was really nice the only problem bi had was my tv's where not working properly
Great stay
Very clean, comfortable, great location. Free breakfast was also great!
Great, clean, comfy stay.
Good experience from check-in to a nice,warm breakfast. Everything was neat and clean and the staff was nice and courteous
Great place to stay!
Only stayed for a night and will definitely stay again. Very clean and comfortable.
Rooms and service were fantastic. Manager was very hands on personable and verified rooms were in good condition with multiple guests. Great job! Fitness center could be better.
Hotel.com no phone number
I double booked and Hotel.com failed to accommodate me. I had to talk to an virtual agent who did nothing
Management was very attentive and pleasant. The manager himself ran the snowblower, when a 7" snow storm blew in unexpectedly.
liked everything about it but had a weird situation where card wouldn't work. after two tries, staff came up and said battery was out in swipe device. uggh
Everyone was so helpful when we had some plans change and had to stay another night.
It was a very cozy stay. Staff were very friendly. Room was clean. Will definitely stay again.
Great location Easily accessible to food and shopping
Great easy stay
Super clean and nice condition with good breakfast buffet. Nothing negative to say—just right for the money.
Lack of cleanliness and professionalism from the staff. they were not at all accommodating to the bug problem and I was not properly refunded for having to vacate the room
Huge room with frig, microwave, and dishwasher. Excellent hotel and you can walk to the mall.
Great staff. Convenient location.
Jones
Always great customer service and great rooms
My room had dust on the surfaces. Dog hair in freezer.
Residence Inn Polaris
Love the suite-has everything I need. Everything is clean and in excellent condition. Lots of shopping and dining nearby.
Fun in Columbus
My trip was absolutely amazing. Had wonderful time with my children and wife.
Very nice room and check in
Beautiful area and property was extremely well taken care of and clean
N/A
Very clean and centrally located ti everything
Goodguys
It was a very nice and clean place to stay. The staff was extremely helpful and polite.
Great location close to Alum Creek Lake! Spacious, clean room and great service,
I am satisfied with the hotel.
Fabulous hotel with fire pit and free breakfast. Outstanding.
The rooms were comfortable and had everything I needed. They were roomy.
Comfortable bed. Extremely clean and tidy.
Family friendly
Amazing stay, very disabled friendly. Thank you from a disabled retired veteran!
Loved the basketball court!
We enjoyed our stay.
Location is excellent
Staff was outstanding, room was great. I do however would want the hotel to respond to chats sent to them. I had requested a ground level room due to my disability but noone ever responded
The staff was so friendly and the room was clean!
The room itself was great for us (3 adults). Just wish there was another bathroom door so folks in the living room area can have access without bothering folks in the bedroom. Every employee was polite and jumped at any opportunity to assist us. What I didn't like was the pool water was COLD, making it unusable. By the time it heated up we were checking out.
Pleasant Comfortable Excellent staff Dining options nearby
Room was great, comfortable, and quite. Staff was friendly and courteous.
I like that the property was near the mall and all stores that was very convenient. They had restaurants and other things to do. The hotel it self furnished is outdated dirty, housekeeping is not up to Marriott standards. There was hair in the freezer and the refrigerator upon arrival and spills on the couch and they had the pillows flipped so you couldn’t see the dirt in the spills when you came in. We was Assured by management John that we would be compensated but we have not heard anything from the residence as of today. I am a Marriott member and I was very disappointed
Great stay!
Great stay. Bert quiet and comfortable. Next to the Polaris Mall and lots of stores/restaurants. Will stay again!
Everything was great. The property inside and out is clean, well kept and modern. The Polaris location is close to everything, if you want to walk or drive. The staff are courteous and helpful. I will definitely recommend this facility and plan on staying again for future visits to Columbus.
Excellence experience!
It was an excellent stay. The staff was friendly and knowledgeable. The continental breakfast was hot and delicious. The room was very clean and comfortable. This will be back every time we stay in Columbus.
Great stay
Excellent room and staff.
Nice and quiet
The Inn was beautiful - clean, quiet and the complimentary breakfast was surprisingly good. i will be back!!
Very pleasant staff. Nice pool and courtyard area. Our room was clean, decorated well and very comfortable. Ill be booking there again.
The staff was amazing
Fantastic location nice facility easy to get around
Rooms are clean and spacious. Convenience of having a kitchen.
Ioved everything from the room to property and location
Enjoyed my stay
Amazing setup and location
The hotel was very clean. The staff very nice!
Loved the area and shopping, restaurant option. Didn’t like hotel seemed short staffed
A short stay but a was in perfect order.
Great hotel
Great stay very nice rooms I will definitely book again
Boyfriends birthday weekend
The room was very nice clean and quite even though there was kids there. The room was very big just wish there was another tv
Nice spacious rooms, seems recently renovated. Very friendly staff. Only issue we had was one of the rooms had dogs in it and the owners were gone and the dogs whined and yelped. Thankfully, not at night!
We like the location but the property is dated. The room carpets should be steamed cleaned or better yet removed. The sofa is uncomfortable and worn out and not clean. There was mold on the bathtub rim and the bathroom shelves were dusty. The pool area should have a changeroom, shower and bathroom inside the area. Not a bathroom down the hall which would discourage people from using it. I thought pre showering was a health bi law. Cleaning of rooms due to Covid has become somewhat of a joke. Every 4 day cleaning and leaving your garbage in a hallway only encourages bug infestation. Your breakfast area is always clean and well stocked. The hotel staff were very helpful and pleasant.
Nice place
All you could ask for. great place. would love them to have USB charging ports in the rooms. Bring your charger for your devices.
Great hotel near Polaris
Clean, modern, comfortable. Good value for the money. Close to some good restaurants across the street. Very convenient location if you need to be near Polaris or Westerville.
We stayed here for 2 weeks when we moved to the city. The suite was almost like a mini apartment with kitchen and all other appliances. And everything was clean and comfy. Worth the dollars.
Room was very nice and comfortable. Staff was friendly and helpful. View of air conditioners out the window not so pleasant.
Excellent!! Staff was on point and attentive. Highly recommend.
DON’T BOOK MARRIOTT ON HOTELS.COM
We were bumped out of a one bedroom to a regular studio because we booked through Hotels.com. army check in. The desk person specifically mentioned because we booked through Hotels.com that we were last priority. They give priority to Marriott members. I called Hotels.com and they would not help and would not refund the difference of the cost of the room. The desk person didn’t even apologize for the inconvenience. I have booked multiple rooms for years through Hotels.com. and feel I should have at least be refunded the difference of the cost for the room.
Shower
Great location. Turning on the shower was easy, using the shower was difficult due to the location of the shower head.
Great place.
Nice hotel, but checkin experience left something to be desired
Friendly and helpful staff.
It was in a great location and quiet, as well as comfortable and beautifully kept up.
Residence Inn Columbus Polaris | Hotel in Columbus | Travala.com
I stay here often, it is clean quiet and peaceful.