Residence Inn Columbus Polaris
9.0

Wonderful

399 Guest reviews

9.0
Wonderful
399 Verified Reviews
Read all reviews
Cleanliness9.2/10
Service9.2/10
Comfort9.2/10
Condition9.2/10
location10/10
Neighborhood9.6/10
Amenities9.2/10

8865 Lyra Dr, Columbus, United States of America. See map

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
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Hotel Description

Located in Columbus (Polaris), Residence Inn Columbus Polaris is within a 5-minute drive of Polaris Fashion Place and Magic Mountain Fun Center. This hotel is 4.2 mi (6.7 km) from Alum Creek State Park and 7.4 mi (11.8 km) from Olentangy Indian Caverns. Make yourself at home in one of the 104 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.

Hotel policies

No rollaway/extra beds available

Events/parties not allowed

LGBTQ friendly

Professional property host/manager

Pets allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: 4:00 AM
Minimum check-in age: 21
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Contactless check-out is available

Important information

You need to know
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • Onsite parties or group events are strictly prohibited
  • Safety features at this property include a smoke detector
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Minimal age
21
Optional fees
  • Uncovered self parking fee: USD 10.00 per day
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Barbecue grill(s)

Laundry facilities

Free breakfast

Safe-deposit box at front desk

Free newspapers in lobby

Picnic area

24-hour front desk

Business center

Express check-out

Wheelchair accessible path of travel

Wheelchair accessible parking

Braille or raised signage

Number of meeting rooms - 1

Number of indoor pools - 1

Self parking (surcharge)

Banquet hall

Uncovered parking

Wheelchair accessible (may have limitations)

Wheelchair-accessible registration desk

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Visual alarms in hallways

Handrails in stairways

Well-lit path to entrance

Stair-free path to entrance

Pool hoist on site

Hotel reviews

9.0
Wonderful399 Verified Reviews
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Cleanliness9.2/10
Service9.2/10
Comfort9.2/10
Condition9.2/10
location10/10
Neighborhood9.6/10
Amenities9.2/10
10/10
Exceptional
Buffi, 06 Apr 2025
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I stay here often, it is clean quiet and peaceful.

10/10
Exceptional
Jeanne, 09 Mar 2025
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Dynamite staff. Cozy & convenient. Great value @ price point.

4/10
Poor
Brian, 19 Jan 2025
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The hotel was extreamly nice and clean. The continental breakfast was excellent. Check in was fast and easy. Now the bad, The guest check in people said that I can have Have a millitary discount as Im a veteran. They even said that my rate was high. Then when checking out, a new guest checkout person said that they could not do anything about the discount. That the managers looked into it but could not give it to me. A bunch of garbage. Why say you would, then do noting?? I guess it was a inconvenieence to even try.

8/10
Excellent
ROBERT, 19 Jan 2025
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Solid stay

The hotel itself is nice and the staff are extremely kind and welcoming. My only issue was the breakfast. The food was dry and not very tasty.

10/10
Exceptional
benjamin, 19 Jan 2025
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Front desk individual(Chrissy) was excellent. Very helpful and provided all the information needed for check in

10/10
Exceptional
DAVID, 04 Jan 2025
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Really nice for the price.

10/10
Exceptional
Mrs.QueenShawnTyese, 30 Dec 2024
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Everything great service

10/10
Exceptional
Stephen, 18 Dec 2024
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We enjoyed

10/10
Exceptional
Verified traveler, 01 Dec 2024
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Great Place!

This is the second time we have stayed at the Residence Inn Polaris around Thanksgiving time and both times it has been great. We needed a place to stay while visiting our families and this was the perfect spot. The staff was kind and courteous. We have a toddler and loved that there was a separate bedroom so she could go to bed and we could still be up and not bother her. Also loved that there was breakfast available in the morning and that it was actually good ;) I would highly recommend staying here!

10/10
Exceptional
Paula, 23 Nov 2024
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Nice hotel. Clean and quiet.

4/10
Poor
Denise, 28 Oct 2024
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One night stay

Pros: clean, large room with great space, fantastic shower, nice patio with fire pit just outside the large lobby Cons: paper thin walls, uncomfortable bed, very poor breakfast Believe it or not the cons out weighed the pros. Probably will not return

10/10
Exceptional
beth, 07 Sep 2024
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Never stayed in a Residence Inn before. We were happily surprised at how nice the room was. Staff at this location were top-notch. Only small complaint is that the walls seemed thin.

10/10
Exceptional
Harriet, 01 Sep 2024
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Property was very nice, room was nice and clean, customer service was phenomenal

8/10
Excellent
Carla, 22 Aug 2024
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Nice area. Breakfast wasn’t that great.

10/10
Exceptional
Wei, 19 Aug 2024
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Very clean. Love the kitchen area.

10/10
Exceptional
James, 18 Aug 2024
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Great Stsy

Excellent hotel with a clean, comfortable room and a great bed. Breakfast was excellent. Very pleased. Will definitely stay there again.

10/10
Exceptional
Thomas, 16 Aug 2024
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We attempt to stay at the Residence anytime we are in town for my son's hockey games/tournaments. We've stayed at many hotels for his hockey events over the years and this is without question the best of the best. Thank you!

2/10
Poor
Bobby, 02 Aug 2024
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Double charged for single nights stay. Watch your cc statement!

10/10
Exceptional
KENNETH, 28 Jul 2024
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Very clean and spacious

10/10
Exceptional
Dant'e, 23 Jul 2024
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Kids Loved it !!

10/10
Exceptional
Verified traveler, 24 Jun 2024
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Clean and comfortable. A great place.

Everything was exceptionally clean...the public spaces, our room, even the elevator. I even checked corners and they were dust-free. Check-in and check-out was quick, friendly, and efficient. I loved the amount of space in the room...it felt more like a small apartment than a hotel room. The included breakfast was fine...slightly better than what you'd get at a budget motel, but just barely. However, it got me to lunch just fine and saved a stop (and cost) at a restaurant. The coffee, however, was pretty bad. Overall, a fantastic place which will be on my short-list if I'm in the area again.

8/10
Excellent
Jonghwan, 22 Jun 2024
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Convenient location

10/10
Exceptional
Jennifer, 19 Jun 2024
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Very clean and excellent service

We had an amazing stay! Check-in was easy, room was super clean, and service was fast. We had trouble with the air conditioning in our room and they checked it and had us in a new room within ten minutes.

6/10
Fair
Verified traveler, 16 Jun 2024
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Sadly, not what I expected

One night stop on muti-day trip. Relatively small suite for a Residence Inn. Bathroom sink drained poorly. Never was able to log in to WiFi. Pet fee was extremely high. That said, room was clean. Good takeout meal from bar across the street.

10/10
Exceptional
Maria, 14 Jun 2024
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Room was thoughtfully designed and very clean. Breakfast buffet had a nice variety of choices and particularly vegetarian friendly.

10/10
Exceptional
Joseph, 23 May 2024
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👍

10/10
Exceptional
Krista, 12 May 2024
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The location was PERFECT in the sense that you were so close to everything from shopping mall/outlet/plazas and so many food options! Also, the place was beautiful, staff was so helpful and nice, and my room was perfect. Did a solo night away for Mother’s Day and I have absolutely no complaints. I’d love to come back for a solo night away again. Highly recommend!

6/10
Fair
cornal gibson, 06 May 2024
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Staff was really nice the only problem bi had was my tv's where not working properly

10/10
Exceptional
Jennifer, 02 May 2024
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Great stay

Very clean, comfortable, great location. Free breakfast was also great!

10/10
Exceptional
Stephen, 15 Apr 2024
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Great, clean, comfy stay.

10/10
Exceptional
james, 17 Mar 2024
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Good experience from check-in to a nice,warm breakfast. Everything was neat and clean and the staff was nice and courteous

10/10
Exceptional
Matthew, 05 Mar 2024
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Great place to stay!

Only stayed for a night and will definitely stay again. Very clean and comfortable.

10/10
Exceptional
Timothy, 03 Mar 2024
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Rooms and service were fantastic. Manager was very hands on personable and verified rooms were in good condition with multiple guests. Great job! Fitness center could be better.

2/10
Poor
Robert, 24 Feb 2024
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Hotel.com no phone number

I double booked and Hotel.com failed to accommodate me. I had to talk to an virtual agent who did nothing

10/10
Exceptional
Ben, 17 Feb 2024
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Management was very attentive and pleasant. The manager himself ran the snowblower, when a 7" snow storm blew in unexpectedly.

10/10
Exceptional
Mark, 05 Feb 2024
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liked everything about it but had a weird situation where card wouldn't work. after two tries, staff came up and said battery was out in swipe device. uggh

10/10
Exceptional
Debra, 04 Feb 2024
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Everyone was so helpful when we had some plans change and had to stay another night.

10/10
Exceptional
Masami, 30 Dec 2023
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It was a very cozy stay. Staff were very friendly. Room was clean. Will definitely stay again.

10/10
Exceptional
RICHARD, 27 Dec 2023
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Great location Easily accessible to food and shopping

10/10
Exceptional
Steven, 12 Nov 2023
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Great easy stay

Super clean and nice condition with good breakfast buffet. Nothing negative to say—just right for the money.

2/10
Poor
TARIK M, 02 Nov 2023
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Lack of cleanliness and professionalism from the staff. they were not at all accommodating to the bug problem and I was not properly refunded for having to vacate the room

10/10
Exceptional
Nick, 24 Oct 2023
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Huge room with frig, microwave, and dishwasher. Excellent hotel and you can walk to the mall.

10/10
Exceptional
David, 13 Oct 2023
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Great staff. Convenient location.

10/10
Exceptional
Rick, 13 Oct 2023
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Jones

Always great customer service and great rooms

4/10
Poor
Trinita, 22 Sep 2023
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My room had dust on the surfaces. Dog hair in freezer.

10/10
Exceptional
Verified traveler, 15 Sep 2023
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Residence Inn Polaris

Love the suite-has everything I need. Everything is clean and in excellent condition. Lots of shopping and dining nearby.

10/10
Exceptional
Alvin, 05 Sep 2023
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Fun in Columbus

My trip was absolutely amazing. Had wonderful time with my children and wife.

10/10
Exceptional
Bruce, 03 Sep 2023
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Very nice room and check in

10/10
Exceptional
Karen, 23 Aug 2023
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Beautiful area and property was extremely well taken care of and clean

10/10
Exceptional
Cindy, 20 Aug 2023
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N/A

10/10
Exceptional
Samantha, 14 Aug 2023
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Very clean and centrally located ti everything

10/10
Exceptional
Peter, 10 Jul 2023
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Goodguys

It was a very nice and clean place to stay. The staff was extremely helpful and polite.

10/10
Exceptional
Melvin, 09 Jul 2023
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Great location close to Alum Creek Lake! Spacious, clean room and great service,

10/10
Exceptional
Jianping, 26 Jun 2023
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I am satisfied with the hotel.

10/10
Exceptional
Mary, 16 Jun 2023
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Fabulous hotel with fire pit and free breakfast. Outstanding.

10/10
Exceptional
Frank, 12 Apr 2023
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The rooms were comfortable and had everything I needed. They were roomy.

10/10
Exceptional
Joyce, 03 Apr 2023
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Comfortable bed. Extremely clean and tidy.

10/10
Exceptional
Bra-Ashia, 03 Apr 2023
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Family friendly

10/10
Exceptional
Rick, 25 Mar 2023
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Amazing stay, very disabled friendly. Thank you from a disabled retired veteran!

10/10
Exceptional
Sarah, 26 Feb 2023
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Loved the basketball court!

10/10
Exceptional
marilyn, 20 Feb 2023
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We enjoyed our stay.

10/10
Exceptional
reginald, 19 Feb 2023
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Location is excellent

8/10
Excellent
Rick, 11 Feb 2023
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Staff was outstanding, room was great. I do however would want the hotel to respond to chats sent to them. I had requested a ground level room due to my disability but noone ever responded

10/10
Exceptional
Carlie, 02 Oct 2022
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The staff was so friendly and the room was clean!

10/10
Exceptional
Beth, 02 Oct 2022
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The room itself was great for us (3 adults). Just wish there was another bathroom door so folks in the living room area can have access without bothering folks in the bedroom. Every employee was polite and jumped at any opportunity to assist us. What I didn't like was the pool water was COLD, making it unusable. By the time it heated up we were checking out.

10/10
Exceptional
michael, 03 Sep 2022
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Pleasant Comfortable Excellent staff Dining options nearby

10/10
Exceptional
Michael, 29 Aug 2022
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Room was great, comfortable, and quite. Staff was friendly and courteous.

6/10
Fair
Cynthia, 25 Jul 2022
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I like that the property was near the mall and all stores that was very convenient. They had restaurants and other things to do. The hotel it self furnished is outdated dirty, housekeeping is not up to Marriott standards. There was hair in the freezer and the refrigerator upon arrival and spills on the couch and they had the pillows flipped so you couldn’t see the dirt in the spills when you came in. We was Assured by management John that we would be compensated but we have not heard anything from the residence as of today. I am a Marriott member and I was very disappointed

10/10
Exceptional
Verified traveler, 18 Jul 2022
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Great stay!

Great stay. Bert quiet and comfortable. Next to the Polaris Mall and lots of stores/restaurants. Will stay again!

10/10
Exceptional
MITZIE, 17 Jul 2022
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Everything was great. The property inside and out is clean, well kept and modern. The Polaris location is close to everything, if you want to walk or drive. The staff are courteous and helpful. I will definitely recommend this facility and plan on staying again for future visits to Columbus.

10/10
Exceptional
Cathy, 04 Jun 2022
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Excellence experience!

It was an excellent stay. The staff was friendly and knowledgeable. The continental breakfast was hot and delicious. The room was very clean and comfortable. This will be back every time we stay in Columbus.

10/10
Exceptional
Mackenzie, 31 May 2022
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Great stay

10/10
Exceptional
Heather, 15 May 2022
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Excellent room and staff.

10/10
Exceptional
Nathan, 14 May 2022
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Nice and quiet

10/10
Exceptional
ERIN, 02 May 2022
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The Inn was beautiful - clean, quiet and the complimentary breakfast was surprisingly good. i will be back!!

10/10
Exceptional
Kelly, 01 May 2022
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Very pleasant staff. Nice pool and courtyard area. Our room was clean, decorated well and very comfortable. Ill be booking there again.

10/10
Exceptional
shawnika, 20 Apr 2022
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The staff was amazing

8/10
Excellent
Shawn, 18 Apr 2022
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Fantastic location nice facility easy to get around

10/10
Exceptional
Joseph, 14 Apr 2022
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Rooms are clean and spacious. Convenience of having a kitchen.

10/10
Exceptional
Regina, 13 Apr 2022
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Ioved everything from the room to property and location

10/10
Exceptional
Jocelynn, 11 Apr 2022
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Enjoyed my stay

10/10
Exceptional
Dan, 09 Apr 2022
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Amazing setup and location

10/10
Exceptional
Holly, 05 Apr 2022
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The hotel was very clean. The staff very nice!

8/10
Excellent
Sundiata, 28 Feb 2022
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Loved the area and shopping, restaurant option. Didn’t like hotel seemed short staffed

10/10
Exceptional
Richard, 25 Feb 2022
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A short stay but a was in perfect order.

10/10
Exceptional
Dexter, 21 Feb 2022
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Great hotel

Great stay very nice rooms I will definitely book again

10/10
Exceptional
Denise, 17 Jan 2022
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Boyfriends birthday weekend

The room was very nice clean and quite even though there was kids there. The room was very big just wish there was another tv

8/10
Excellent
Kirk, 19 Dec 2021
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Nice spacious rooms, seems recently renovated. Very friendly staff. Only issue we had was one of the rooms had dogs in it and the owners were gone and the dogs whined and yelped. Thankfully, not at night!

6/10
Fair
Grace, 01 Dec 2021
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We like the location but the property is dated. The room carpets should be steamed cleaned or better yet removed. The sofa is uncomfortable and worn out and not clean. There was mold on the bathtub rim and the bathroom shelves were dusty. The pool area should have a changeroom, shower and bathroom inside the area. Not a bathroom down the hall which would discourage people from using it. I thought pre showering was a health bi law. Cleaning of rooms due to Covid has become somewhat of a joke. Every 4 day cleaning and leaving your garbage in a hallway only encourages bug infestation. Your breakfast area is always clean and well stocked. The hotel staff were very helpful and pleasant.

8/10
Excellent
David, 28 Nov 2021
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Nice place

All you could ask for. great place. would love them to have USB charging ports in the rooms. Bring your charger for your devices.

10/10
Exceptional
Verified traveler, 16 Sep 2021
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Great hotel near Polaris

Clean, modern, comfortable. Good value for the money. Close to some good restaurants across the street. Very convenient location if you need to be near Polaris or Westerville.

8/10
Excellent
Surya, 16 Sep 2021
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We stayed here for 2 weeks when we moved to the city. The suite was almost like a mini apartment with kitchen and all other appliances. And everything was clean and comfy. Worth the dollars.

8/10
Excellent
Robert M, 13 Sep 2021
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Room was very nice and comfortable. Staff was friendly and helpful. View of air conditioners out the window not so pleasant.

10/10
Exceptional
Andrea, 07 Sep 2021
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Excellent!! Staff was on point and attentive. Highly recommend.

2/10
Poor
Andrew, 05 Sep 2021
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DON’T BOOK MARRIOTT ON HOTELS.COM

We were bumped out of a one bedroom to a regular studio because we booked through Hotels.com. army check in. The desk person specifically mentioned because we booked through Hotels.com that we were last priority. They give priority to Marriott members. I called Hotels.com and they would not help and would not refund the difference of the cost of the room. The desk person didn’t even apologize for the inconvenience. I have booked multiple rooms for years through Hotels.com. and feel I should have at least be refunded the difference of the cost for the room.

6/10
Fair
Willie, 30 Aug 2021
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Shower

Great location. Turning on the shower was easy, using the shower was difficult due to the location of the shower head.

10/10
Exceptional
Verified traveler, 22 Aug 2021
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Great place.

8/10
Excellent
Verified traveler, 20 Aug 2021
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Nice hotel, but checkin experience left something to be desired

10/10
Exceptional
Verified traveler, 19 Aug 2021
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Friendly and helpful staff.

10/10
Exceptional
Verified traveler, 18 Aug 2021
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It was in a great location and quiet, as well as comfortable and beautifully kept up.

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