Paramount Times Square

6.8

Fair

43 Guest reviews

6.8

Fair

43 Verified Reviews

Read all reviews

Cleanliness8.4/10

Service8.0/10

Comfort8.0/10

Condition7.0/10

Amenities7.0/10

Staff was great! rooms were clean! perfect for a weekend trip to NY!

Loved the huge bar/lounge/open area at entrance. So comfortable to hang out, relax. Could have used warmer water in shower.

Everything was great as always...3rd time there. Bathroom sink faucet slightly older and leaking...but no big deal. I will definitely be back.

I like this hotel. But, the shower water wasn't hot

Great location, but not the cleanest hotel.

Very good location for theater attendance, many restaurants near by, easy walk to many sightseeing locations.

The location of this hotel for theatre purposes is excellent and the vibe in the lobby is great. The room itself was very noisy and very hot. Over-priced for the quality of the room.

Location

Nice area room very small and no table, microwave and fridge like any other hotel room

Geeat

The waiting area was very cozy and inviting. It was nice to relax with a drink and good music while waiting to check in. The staff at the front desk were all very friendly and helpful.

Great!

Great location. Room was clean and comfortable. A little hall noise and some elevator issues. Overall an enjoyable place to stay.

Elevators did not always work.

Had a goo breakfast place in lobby.

Great hotel. Perfect location to Time Square, stores and restaurants.

Rooms are super small, shower water leaks out as the shower curtain does not cover well. Room smelled very humid. Resort fee is Not refundable.

The bathrooms of the bedroom are very bad, the sink looks like a prison cell, A/C wasn’t working properly, elevators are a real mess.

Right in the heart of things. Easy walk almost everywhere! Central Park, theatre, dining…

I enjoyed the location very much. We walked to all the Broadway Shows within minutes. The location is perfect if you are in town for Broadway life. The elevators are quite a problem. Very slow and always a line and a long wait.

Got charged $45 for a drink, small cramped room with bad view, no towels or toiletries to accommodate.

Really dirty and moldy bathrooms

Convenient

Odd but not bad

Two of 4 elevators were out of service, which made getting up and down extremely slow and difficult. The check-in lounge was dark with people in low loungers made it a bit odd. The small restaurant on the outside, claiming it knew how to make multiple versions of hot chocolate didn't, and was most expensive.

Very clean front desk staff extremely helpful I just wished they would have put bottled water in the room.

Amazing location. Nice facilities. The actual room was nothing special but that can be overlooked for the location and vibe of the rest of the hotel. The lobby was very nice and had lots of places to sit and chill. Had an issue with the air conditioner/heater and someone was in our room within ten minutes to fix it. This will be my go to hotel whenever I’m in the city mainly for location/affordability

Noisy

The elevators were a mess but otherwise decent stay for a couple of nights. I wouldn’t stay here for more than a weekend.

Bad

The additional resort/ facilities fee was very high and you got nothing for it . Saw other hotels additional fees were a lot less and you got something back , for example a voucher towards snacks

I booked a deluxe king room...when I got there they told me I have a Queen room, the room was outdated, old and not clean, Ive stayed here before and it was much better, however this time the room was terrible..and changing room without notifying what I paid for was not very professional...I NEED A REFUND!!

Booking process specifically said resort tax was payable March – Dec. On arrival (in February) I was charged $45 per night which I disputed however the hotel manager insisted it was a mandatory charge despite showing screenshots I took when booking. He said it included luggage storage (it didn’t); gym (didn’t use) and wifi (basic service offered by even the cheapest motels). I was told to speak to Expedia. After a very lengthy/frustrating conversation I was refunded, but not how I wanted to spend the first hour of my vacation. The hotel is rated 4 star - downstairs bar area is nice (apart from leaking ceiling/bucket) but rooms are basic. Bathtub was scuffed; stainless-steel sink reminded me of a public toilet; peeling paint by the clean towels and a damaged door. Those lifts in service were not sufficient for guests and 1 water machine for the whole hotel. Expedia emailed advising luggage storage $2 per item on check out, so not included!. To add insult, it was $3 per item. Overall, the location was excellent and no street noise in the rooms. Room was fine but don’t expect 4 star, and ensure you are aware of the resort tax. Correct information is key to a good experience and there has to be accountability by both Expedia and Paramount. Expedia did eventually accept responsibility for the resort tax issue, however I feel disappointed by the hotel manager’s lack of interest. If your hotel is marketed through Expedia, you have a responsibility to ensure details are correct.

Excelent service

It was great, I did have a ac problem. It was way to hot and every time I tried to turn it down it would just go up higher.

Rooms were small and not set up well, my things were moved around when housekeeping came into the room. The elevators need a major overhaul. Very rarely worked staff was directing people to the freight elevators the whole time we were there. Definitely will not be back at this establishment. Should have listened to the reviews I read before booking I guess.

The elevators were horribly slow and had a mind of their own, skipping the floor you’re waiting on and then stopping at every floor afterwards. Add 20 minutes to your schedule to get where you are going! No coffee in the rooms. This is the only hotel I have ever stayed in that didn’t have a coffee pot in the bedroom. Towels hidden behind mirror in the bathroom! Comfortable bed and staff were helpful when needed.

Very small room, no heating. No good cleaning, no towels replaced

The room was very small And the heat would not shut off it was like a sauna 81° whole time. If you need a cheap place to stay and don't care about amenities this is your place.

Had to ask numerous times for housekeeping, as well as maintenance on broken window, TV, and sink faucet. Went three days without any follow-up from management or concierge even though I requested each day.

DO NOT STAY HERE ! The hotel is nothing like the photos, very unsafe ! You will be scammed or robbed. It’s not worth the risk

Not Luxe- Good Deal For Just a Place to Sleep

Rooms are very small--hardly room to turn around or manage luggage. Bathroom--sink is squished beside the tub and there is no counter space. Not a luxury place, but good if you don’t plan to be in your room much. Great location!

The room are to small

Unfortunate

Unfortunately 3 of the 4 elevators were broken and we often had to wait up to 30’minutes for the elevator to get from our room to the lobby. Our room was also uncomfortable with a temperature nearing 80* and windows that didn’t open to let in a little air. Great location, but not the best experience at all.

My room was very comfortable and I could control the room temperature and use heat as it was very cold in NYC. The check in was very easy and friendly. The location was perfect, especially for going to the theatre- I could get to my shows in 15 minutes or less.

Excellent location, Top tier customer service

Fantastic service, professional and friendly staff made a great experience. I will be back!

Not bad for the price. Only good thing was location, close to Times Square. Room service is no the greatest. Had to request toilet paper twice along with hand towels and Kleenex. Requested from front desk and Only got toilet paper and that was after we saw room service in the hallway. Elevators….4 elevators but only two working causing crowds and I mean crowds of like 20-25 people at times waiting for an elevator. Overall, if you don’t mind wasting 15-20 minutes of your stay waiting for an elevator or having your room have the essentials….go for it.

Loved the proximity to everything we wanted to see.

El hotel Esta Muy bien ubicado, justo en time squeare La hab tiene lo basico pero limpia y comoda.

Feet away from Times Square great location to theatre district and excellent restaurants

It was ok

Loved this place

Our stay was amazing. The staff was excellent. Very comfortable

Booked a King Deluxe only to be found out, upon arrivaI, was downgraded to Queen because room unavailable. Room very small and weird bathroom with jail cell sink and toilet slanted where foot would be almost out door. Luckily we were out all day and just one night. Please find other hotels people!

I was very excited to visit but there was a lot of stuff that I didn’t like. It has 19 floors and only two of four elevators working. I almost lost my flight just to get to the first floor. Prices are too high for an ok room and a not ok bathroom with no vents. Not only that the ac was almost impossible to make work and we were stuck with the heat from the bathroom because since there is no vent it just goes everywhere.

EXCELLENT LOCATION. NICE HOTEL

We stayed in the 6 person bunk bed room with our 4 children. Although it was nice to find one room for all 6 of us the room was nothing but beds. No tv in the room no table and chair to eat nothing all there was was beds and a bathroom. Great for college age kids who want to go to the city but for a family with 4 young children it was a little tough. Wish I would have just got 2 double bed rooms instead. The location of the hotel is amazing tho. 50 feet from Tyne heart of Times Square. The price is also very good for the location.

During the Fashion Week when there were huge numbers of guests flowing in and out of Paramount, two of the four elevators were under maintance, thus the wait time to travel up to the rooms was inconvient and perhaps a bit unsafe for emergencies.

Highly recommended

Great stay, convenient location, safe, rooms where quiet, and great customer service.

The property did a bait and switch with our room. The first room we were in was not cleaned, so we were moved to a 2nd room (neither room was the room we booked through Expedia which showed 2 double beds) and we were told they were out of this room (which we purposely had booked). In our 2nd room there was no security latch on the door. We needed to request for one to be installed. The electricity is faulty and loose. The outlet by the bed fried my charger (which no longer works) - turns out it was loose in the wall and caused a short in my chargers. The front desk was friendly enough but could do absolutely nothing to help us. The person I stayed with was actually afraid to leave the room and we attempted to change hotels on our first night but told Expedia needed to work with the hotel to refund our stay before we could find something else because we had booked it as part of a package. The hotel was given 3 days to respond and instead took literally 5 weeks. I would not recommend staying here. The only convenience is that it was centrally located.

THE ROOM WAS SO SMALL, I KEPT HEARING RATTLING IN THE VENTS. I THINK IT WAS RATS.THE PLACE WAS CLEAN. NO BREAKFAST. ONLY A PASTRY SPOT IN FRONT. VERY NOISY. YOU COULD HEAR EVERY THING THAT WAS GOING ON OUTSIDE.I WILL NEVER BOOK THERE AGAIN.

Only two elevators working. I did not like the surprise $45 per night "resort fee". It did not show up anywhere when I booked the Hotel on Expedia. When I told the clerk when checking in she literally just shrugged. I will never ever stay here again. I should have read the reviews before booking. A lot of people did not like this hotel.

NY TimesSQ

Location is great, rooms are a bit small. Love the lobby/bar area great to meet with family and plenty of seating.

The only issue was the elevators, or lack of availability. Only 2 seemed to be in operation which caused a back up during peak times. Early morning and dinner especially. Other than that our stay was great! Housekeeping was amazing!

Check in time is 4pm whereas checkout time is 11am. So you dont even get to stay for 24 hours. Rooms are old and did not have a closet

Loved the Location, very clean rooms

Not worth

It has gone very down hill - never again

Was good

I had the worst experience in this hotel. First if you are booking from Expedia make sure there is no extra fee to pay at the hotel. I had to pay $90 extra for amenities (gym and internet) which I don’t need but it was mandatory. I was fine paying it but then I didn’t have access to the most basic amenity, water. Can you imagine being in a hotel room without water to wash or to flush. I got full refund for my 2 days but this incident ruined my entire trip experience.

It was so relaxing

Parking was off site, but otherwise very efficient hotel.

Las habitaciones son viejas

Best Staff

The staff is some of the best inNYC. Love this hotel.

Right in time square and is excellent

The rooms are very tiny. Very tiny. The bed was comfortable. Area was perfect. Need more outlets. Only 2 out of 4 elevators worked. No hair conditioner, no coffee machine, or refrigerator in the rooms.