Mantra Esplanade

8.2

Excellent

959 Guest reviews

8.2

Excellent

959 Verified Reviews

Read all reviews

Cleanliness8.4/10

Service8.6/10

Comfort8.4/10

Condition7.8/10

location10/10

Neighborhood9.4/10

Amenities8.0/10

Door locks on 2 rooms I was offered were faulty. Properties clean but tired

Great location

The furniture is a bit old and beat up.

No ice available I have never stayed at a hotel that cannot supply ice at All very insane

Great location on the Esplanade, staff were friendly and helpful. Unfortunately the rooms we stayed in a very tired and in need of a refurb.

Reception staff not very friendly. Poor instructions re parking. Room curtains dirty, stained & didn't close fully. Damp towels in bathroom. Room not freshened - stale & damp

Nice location with super friendly and helpful front desk staff.

Good and well maintained property. Helpful staff.

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Staff very helpful on arrival room generally good in need of a bit of TLC only small things easilly sorted. Shower not great had to hold the shower head by copper tube. Requested early morning call didnt get one was awake any way. Great location for restaurants shops walks etc pick up for trips round corner at pacific hotel not always made clear.

Excellent Location

Very pleased with our stay. Room a bit small but very clean. Front staff friendly and welcoming. Close to the lagoon, shopping and the casino. Will definitely return when visiting Cairns again.

The reception staff were very friendly and helpful. Location was perfect with many choices for eating nearby.

Room is old and in need of an upgrade

Pick somewhere else

From time check in no email or phone call regarding water shut off repair. (Would have stayed somewhere else if known) huge inconvenience for no water. As for the room mildew smell, towels were gross stained brown marks, listed as having a coffee machine the room did not. Had instant powder coffee. Safe didn’t work. When going to front desk with concerns the gentleman blew us off with smart remarks. Not helpful at all. Strongly urge to stay somewhere else. Only positive was the location.

Facilities and ammenities quite aged and cleanliness was not up to standard.

Fabulous place to stay

What a beautiful place to stay, so spacious. Having the kitchen and washer and dryer was fabulous. We did not use the pool. It was so close to everything- within walking distance especially the lagoon and reef terminal for excursions. Highly recommended!

Whole stay was amazing

Great spot right on the esplanade

Perfect spot beautiful deck you can smoke on , peaceful getaway with plenty to do I will come back for sure

Very basic and very dated

In serious need of renovations. Very basic. I’m not sure how this property can be called a hotel. It’s more like a motel and the pictures are very misleadin.

Location was great , comfy bed,great pool area Hotel rooms need a new do over, torn curtains, coffee table was stained and dirty the sofa was stained and not nice to sit on, bathroom tiles neee new grout ,the cupboards old in bathroom, water damage, needs fixing You had to bpil the kettle in the cupboard, where the plug was located , no other bench place Rooms need a definite reno

Terrible service and facilities out dated

Excellent stay before we went to green island

The mantra is a functional property, with no frills. Its right on the esplanade, which is an amazingly convenient location for all the day tours and excursions out of Cairns. The property in itself is outdated, but functional.

The room was okay albeit dated. The air-conditioning in the main living are wasn't cooling. Otherwise general cleanliness and service was commendable

I would like to see some updated tech to allow for USB plugs in lamps, phone, clock radio.

2 ladies staying, felt safe and welcomed

Good

Clean comfortable, on the esplanade, nice views and within walking distance to shops, restaurants and entertainment

Fantastic location, near restaurants, marina for great barrier reef (3-minute walk) and Woolworths located at the rear of the property.

Bigger rooms than I expected and everything clean a in good repair.

Great 👍 place . Just no face cloths for shower. Great location with Woolworths across the street .

Fantastic location on the esplanade. Close to restaurants and cafes. Staff very friendly.

The property was a great location. It was walking distance to shops especially, restaurants and coffee shops and opposite water.

wonderful stay, everything we need was at this property

Very spacious

Location is fantastic. 1 bedroom siute was very spacious. Great value for money

Great location, great view!

The position is excellent, walking distance to most places

Great

Awesome stay along the esplanade

Everything

Perfect spot, close to everything and even with the cairns show being on when we stayed it was still quiet

Location is the best close to lagoon for an early morning swim, great coffee shops, restaurants all in walking distance. I did not like my room as paid premium price but room was so small & ordinary in need of renos and soulless. Good bit that early in the morning you got a great view of the Esplanade & Lagoon but became to hot in the afternoon to sit on the balcony.

The apartments look tired, the apartment wasn’t entirely clean, there’s no free wifi, they only cleaned the room once in 8 days. The location is good, but they really need to up their game.

Loved the property was very central. Carpet in room needed replacing quite bubbly in places and dirty marks . Having to shower by stepping into the bath was not ideal.

Location is great

Perfect location. Shame the BBQs don’t work

We had arrived for our stay and were given the room key to an apartment that was still in use. Understandable that it was a mistake, however it was unsettling knowing that we had walked into a room where someone else’s personal property - which should be secure in their apartment - wasn’t.

Great location

The location is fantastic, walking distance to everything.

I don't think I could be paid to stay here again. The room and bathroom were the most dated awful room I have ever seen. The wifi did not work at all for our entire stay. When I asked Reception Staff about why the wifi wasn't working, she shrugged her shoulders and said there was nothing she could do. There are very limited gym facilities (no weights) and the one treadmill was out of order. There are basically no facilities at all - no room service, no breakfast, no housekeeping. Limited free parking nearby but none available while we were there so we drove around for 30 mins to find somewhere to park. I have stayed at many places in Cairns City and in my opinion and experience, this was by far the worst.

Location is key

The central location was amazing. So close to walk so many places we did not need to hire a car. Staff was friendly. And if you like art it’s right next door to a couple great art galleries. And then close to so many food options.

it was canceled by over booking

Was a good place to stay, the rooms were older but perfectly maintained, and very quiet despite the busy neighbourhood. The front desk staff were friendly and gave a good recommendation for a pizza place nearby. My only complaint would be having to ask to borrow the luggage trolley and move my 5 bags of luggage upstairs on my own. I was travelling for work and had equipment with me. I was struggling with this and there were two people at the front desk, it would have been nice if someone offered to help.

Unique? I wouldn’t call anything about this property professional let alone neat. I made a booking on here, only to arrive and have someone already checked into my room. They desk lady called the room and asked for whom ever to come down to reception only for the person who came down to have changed his name twice. Nothing was right about the whole situation. I did not want the room following, I wanted my money back. Yet to receive a refund from both Wotif or Mantra Esplanade Cairns.

Average property in a good location - rooms and pool area are looking worn and tired. Not good value for the price we paid so would not recommend or stay here again.

Vanessa on reception, was great at booking our tours. She has great customer service skills & is very friendly & a wonderful smile. 😊 Now, for the condition of our room. FILTHY. We found lot's of hair & nail clippings on the carpet in various spots throughout our room. Even two nail clippings next to the sink where you put the dishes to dry! As well as stains on the curtains in two rooms. They've most likely have never been cleaned since the hotel opened in 2000! Marks on the walls throughout, a very big stain on the chair in the living room & the seat cushions on the sofa, have springs almost coming through. VERY uncomfortable. Overall, this was Not a 4 star room. More like a 2 star Backpacker's! I paid almost $300 a night for 5 nights for this accommodation. I've stayed at cleaner Mantra's than this one. To sum it up, I would never stay here again if I was ever up in Cairns again. Mantra, you better pick up your game, because you have some VERY good competition. Very disappointed. ☹️ Btw, the manager never came up to inspect the room. 🤔

Loved the view out over the esplanade. Spacious rooms that were fresh and clean. Perfect spot to stay as a family. So close to all the cafes, bars & restaurants. Right across the road from the lagoon.

Great Location, close to shops, restaurants. Interior of the hotel needs upgrade. Staff were a bit cold and ignorant, no smiles, did not feel welcome.

The location was great and the staff were very helpful. The room was nice and clean and the facilities were mostly good. However it was advertised on hotels.com as having laundry facilities and it did not so we had to do our laundry at a local laundrette 15 mins walk away

good

Room needed a toaster and microwave

The location was perfect,so many great restaurants and café ,nightly markets and marina just outside the door The only thing we were disappointed in was the pool was freezing.

Excellent

Had a great stay , check in was easy given good description of hotel , great location very central

Nice balcony ocean view

Asked for high floor and payed for ocean view. Nice 6 floor with balcony overlooking esplanade and ocean. Stayed for 4 nights, no room service during stay, but no issue.

Extremely disappointed the pool was not heated so we were unable to swim. Very unhappy it cost extra to have your room serviced. Nobody wants to walk through the hotel with a roll of toilet paper! Also expected to pay extra for wifi. Great location and staff were lovely

The property is in a great location with most things within walking distance. Room was spacious and clean. One annoyance is when checking in for a 5 night stay there was one roll of toilet paper and the room doesn’t have regular house keeping, they are happy to supply amenities at request but it is an inconvenience to have to keep asking for toilet paper. The mantra should consider a supply of one roll per night and providing fresh towels every 3rd day. Overall was happy with the accommodation

Friendly staff, great accommodation, perfect location in the centre of Cairns.

Great location with short walk to the marina

Great location with short walk to the marina

Great location

Excellent location. Nice room in need of refurbishment, particularly repainting.

Mantra Esplanade was great

Mantra Esplanade was a great place to stay, very convenient to everywhere in central Cairns.

I had such high hopes about staying here. The photos of a sun drenched pool looked like just the sort of winter time retreat I needed. Unfortunately, the pool is placed in an awkward corner at the back of the property - and received NO SUN at any time of the day. It also WASN’T HEATED - not even a little bit (ice-cold spa anyone??). Needless to say, my dreams of relaxing poolside while my kids played for hours on end in the water were never realised. The broken treadmill in the gym was another disappointment. It remained unfixed for the entire time we were staying. I have no issue with the room itself. Thankfully, we were assigned a room with a balcony that got direct sunlight. The staff were very friendly and helpful, and the location of the hotel was very convenient for getting to local attractions - I just wish the pool was a useful space instead of an afterthought.

Disappointed

Very disappointing, great location but that’s it. No dishwasher, mouldy smelling cupboards. No wifi for our 5 day stay.

Pool was fully shaded and so it’s use limited and much street noise (music) most of the time until 10-11pm

Centrally located with bars and restaurant at the doorstep. Pleasant environment, ideally located next to the Esplanade. Every staff member approached was extremely pleasant and displayed a readiness to address your needs. Overall, it's a very convenient place to stay when visiting Cairns.

The hotel was really nice and located in a great area right in front of the beach, with lots of dining and shopping options within walkable distance. The staff were amazing and really friendly, and always happy to help if we had questions or needed things for the room restocked. The rooms were for the most part really clean. Potentially there could have been another sweep though the bathroom, but other than that everything was great. It's also walking distance to Woolworths which is really convenient if you want to pack/prepare food for day trips. The free parking included with the room was really handy, especially because we picked up a rental car for some day trips. Overall the experience was great and I would definitely stay again.

Terrible beds and the rooms had a bad smell. Also traveling with others but put on separate floors

The Mantra Esplanade is a lovely property with great, spacious and clean rooms, a bathtub, very close to the warf for tours, loads of restaurants, and right behind is a grocery store. Best location on the esplanade and will definitely stay there again. Staff were awesome and we had everything we needed. Excellent!

We had a great stay. Staff were helpful, right in the middle of Cairns and close to everything.

Generally very good. Great location and helpful staff. The property is about twenty years old however, and in some places it shows. A couple of cracked tiles and carpet perhaps needed replacing, but lots of positives. Only real complaint was that the spa didn’t have a heater, which I sort of expect in a spa.

The rooms are clean but dated Didn’t like shower over the bath

Reception staff went above and beyond for me,

Property has “location” in relation to restaurants however our room was on the west side of the building near the mall and if like me you prefer fresh air to air-conditioning the noise from the night people will prevent a good nights sleep. Walked past a towel bundled up in the hallway upon arrival that was still there on check-out. Basic accommodation.

Great location

Great place and staff, well kocated

The room has great potential for the future. However the bathroom need’s attention. Shower needs to have heads repositioned . It’s like the room was updated without any thought for usability. Room is ok but bathroom needs renovating Room details stated a kitchen but the facilities were more kitchenette than kitchen . No TV in bedroom but the connections are there so maybe they will be replacing these at some point. The hotel is in a great spot though

Great location, nice place to stay, however their was no cleaning for the 6 days I was there, you should consider empty the bins and replacing towels say every 3 days other than that it was a good hotel to stay at. Over all score a 7

Great location

Fabulous room and location. Friendly staff.

Very friendly staff Perfect location

Very nice property convenient to the park, the waterfront, local tours and shopping/dining options. Staff was friendly and very accommodating.

Absolutely perfect location and the room was very functional. The rooms certainly could do with a update as they are a little run down.

Staff friendly, but no in house servicing. Had to ask for rubbish to be removed. Told we need to do that ourselves, as cleaning is only done for guests staying after their 7th night. Had to ask for detergent and sugar etc as not enough supplied for amount of guests staying in rooms. Couch had broken springs. Supplied Bbq basket, very handy. Spa was cold.

Great location. Staff and service was excellent. Air Con was not effective enough to cope with the heat coming from the windows. Recommend putting tinting glass on the balcony/windows.

Great location. Close to very good restaurants. We walked to the train station for an excursion. The train station is attached to a large shopping mall.

We were able to get an adjoining suite (a room with two bedrooms), since our college-age son was traveling with us. It was laid out perfectly. I liked that, and the property had king beds available. Honestly, the best part of this hotel is its location. It is convenient to everything!

Great place to stay

Always a good stay here, a little age creeping in now though

Loved this for the proximity to everything. Close to the beautiful outdoor pool, close to Marina and shopping.

Reception staff were very welcoming lovely to deal with. Location is great. Not a 4 star hotel did not meet the requirements. No restaurant on premises, no mini bar, hotel section has no laundry facilites as stated. To get toilet paper or towels you had to go to reception to collect them they don't send them to the room and there was no hotel cleaning staff. Room was no attended to for the whole time i was there. The room was ok, 1 pillow had a stain and the bathroom door had fingerprints all over it. The bed cover also stained and looked like it had not been washed in a while. Location was great. However would not recommend staying here for the price they charge.

Great location. Easy walking. Quiet.

We really liked the location. Close to the beach, lagoon, tour pickup spots, restaurants and grocery locations. Very clean, quiet, and well maintained.

Great location

Last minute booking and great service.