Four Points By Sheraton Manhattan Midtown West

9.0

Wonderful

918 Guest reviews

9.0

Wonderful

918 Verified Reviews

Read all reviews

Cleanliness9.0/10

Service9.2/10

Comfort8.8/10

Condition9.0/10

Amenities8.6/10

Great location and helpful staff.

It was a good property. The staff was not very friendly. Some parts of the hotel was under construction at the time. Walkable distance to public transportation

Excellent

Shoutout to front desk agents Marvin and Marve for their outstanding assistance! The hotel’s location is ideal and the stay was overall great. My only issue was that the pillows were too soft and lacked firmness.

Stayed with my daughter for the weekend. Clean, good bathroom. Great for the price.

It’s great but cold because of wind near water!

The front desk folks were friendly and helpful. Great location. We intend to stay there again

Both gentleman at the front desk were extremely friendly! Upgraded us to a bigger room and went out of their way to be kind and helpful! I would stay here anytime!

Great

Light switch in bathroom is very difficult to turn on. Ask front desk and got a answer that was not useful. Mattress was lumpy.

The property is clean & nice, location is convenient, all staff we encountered, including housekeeping, were very nice, friendly & accommodating except for 1 female receptionist who was aloof & never smiled at us.

Definitely great stay

Came in to attend a game at MSG. Great location! Had everything you need! Very Clean! Accommodating staff! Would definitely stay here again.

Easy.

Perfectly regular hotel experience. Needed a place for a work event with family event tagged on. Was easily able to book two room across from each other for convenience.

The hotel was clean with friendly staff. It was advertised on Expedia as having sound proof rooms… it definitely does not! Close to shopping. The restaurant was closed since under renovation but did not try the take away options that were available at from desk.

Weekend Getaway

This hotel and its' location is ideal for a nice getaway where you can stay at a solid hotel in the middle of everything.

Marvin magic!

As far as NYC hotels go I was surprised by the size of the room which I found to be more than enough for the location. Rooms and especially bathroom was clean, fresh and renovated. Restaurant and bar were closed for upgrades but there is a great little breakfast spot right next door and loads of great restaurant options within a short walk of the property. Marvin, the front desk manager, makes any stay perfect as he is engaging, pleasant, helpful and efficient in every respect. He and his team handle things efficiently and even when I stupidly left my laptop in the room - it was safely in lost property at the days end when I got back to the property. I had from Marvin two great restaurant options and both turned out to be amazing - Tavola an authentic Sicilian and Unlce Jacks, an excellent steak/fish eatery both close by. Location great if you are doing a show at Javitts, a useful USP store 5 minutes away and the centre a 10 minutes walk. Given it was - 13c during our stay the location was great. Kudos again Marvin and team for running a tight ship and keeping us all on track - who said New York was unfriendly, I found everyone everywhere friendly and service orientated. The only thing I did not enjoy was the recent decriminalisation of soft drugs like weed, the city streets stink of it - gross - even outside the police stations people walk by joint in hand puffing away - scared for the city in a few years time with this!! Kudos Marvin, see you next time in NYC

Wasn’t impressed with the property and entrance needs an updating

Excellent

It’s only an 8 minute walk from Penn station making it convenient for transportation. King size bed is very comfortable and room was very clean. Housecleaners were sooo nice and hospitable and made sure we had clean towels everyday.

Great location

Great hotel with large rooms for NYC average. Great staff. Definitely worth going there again.

Had a huge issues with the heating system

The staff was especially helpful!

Well served for a great price

Great overall experience for a great price. The property is well located, close to subways and many restaurants

Make parking more clear and concrete with the place and kinder parking people but loved the hotel

Very helpful and friendly staff.

Good for Javits visits

This hotel works very well for those going to the Javits convection center. It's just a few block walk. The room was very small but I wasn't in it much.

Great location, within walking distance to all places.

Excellent property. The staff and the amenities are great. Very close to subways.

Staff were so nice

Comfortable. Clean. Friendly staff.

Great location. Friendly, helpful staff. Clean, modern room. I would stay here again.

Great and convenient location

Rude staff

A very nice place. Room was tiny, but clean Bed was comfortable. I'm sensitive to noise, but despite being close to the elevator I didn't hear anything. New York is New York and there at night you could hear the wail of ambulances. This is near lots of traffic rather than in a residential neighborhood. I was on floor 10, Would it have been better on floor 20? The neighborhood seemed safe, but it was easy to walk past the front desk to the elevators and you don't need a key to take the elevator. Requiring a key would be a good safety precaution. It's becoming more common. The hotel is 2 long blocks from the 8th Ave subway, which makes if a good location for healthy people. I feel lucky to have found this hotel at a reasonable price, but I think I'll look for something quieter and farther East for future trips. And if this is the only one available I'll feel happy about it.

Great hotel in the heart of NYC! The check-in was a breeze, the staff was amazing and went above and beyond to make our stay comfortable and enjoyable. The restaurant downstairs serves wonderful simple food. Everything is located within walking distance from the hotel. Beds were comfortable, rooms clean and quiet. It’s a pure gem!

Friendly staff and clean!

Close to Penn Station, clean, organized, quiet.

A

Great stay! Convenient & close to everything!

It was a great stay…was in NY for music 🎶 & NYE…hotel was convenient and close to Everything! Great staff!

This hotel provided everything we needed and more. Large rooms with very comfortable beds. Will stay here again!

The staff were generally accommodating. The room was clean. There was road work being done infront of the hotel. I found it to be centrally located.

Arrived early at property , was told the night before that it was ok to just let them know the next morning. When I got to property the gentleman said I had to wait till 3pm unless I wanted a smaller room , had no choice was tired . Didn’t receive a credit or anything for the downgrade or misinformation I was given .

The hotel was in a quieter neighborhood in NYC. I wish the hotel had a fridge in the room. The hotel resturant dinner was fine.

Everything in general was very good, the mattress was very good. The staff was always willing to help. Room 1504 is a bit poorly distributed and has little space. Please consider offering promotions or deals on your hotel rates so that I can continue staying at your property. I would love to stay updated on any future offers you may have

Staff was so friendly!

Great

Great location. Clean rooms

Small rooms but was a fantastic stay!

Amazing location in an area that isn’t surrounded by a ton of people at all times, easy to walk anywhere. The room was so cozy and perfect for us. Loved our stay here and will be coming back.

Check-In was great. The staff was super friendly and the manager (Marvin) was excellent to work with. The room was super clean and the location is workin easy walking distance to everything including Ines Square, Empire State Building, Broadway, the Circle Line, and so much more. Excellent hotel.

Overpriced

Pros - Good location (close to Hudson Yards 7 line) - Clean and it has all you may expect Cons - Room service is done every other day (which is unacceptable for the overall cost) - Too expensive only for the location - I have had a bad experience with some of the frontend staff, being rude and unhelpful for no reason

Very closet to convention center and Penn station.

It s was a clean hotel for a reasonable price and had some walkable locations and the subway was pretty close.

Beautiful hotel, close by to many attractions. The staff is amazing as well.

Love the location and cleanliness of the property. Definitely recommended and will stay there again whenever i visit NYC.

Ok

Experience was ok. Nothing like other hotels I’ve stayed in NYC. Room was cleaned after 3pm everyday I was there and the last day wasn’t cleaned at all. The water was either scolding hot or freezing cold, no in between. Restaurant was just so so.

Had a great experience!! The staff was amazing and very helpful!! Will definitely stay there again

Great location. Nice staff. Room was small, but was also clean and well maintained

Nice

Clean

3-star standard at best. Decent location. Cramped room. Bathroom door wouldn't lock - it was a badly fitted hanging barn door misaligned with its lock. No fridge/minibar. Enormous noisy aircon. Alarm in room went off at 6:30am on day one because the previous guest had set it. Non-smart TV. Lobby hot water dispenser frequently empty. Didn't get a good view. Friendly staff.

.

Hot shower, comfortable bed and good space…

Very few amenities however the location worked and the room size was amazing. Bathroom was really good. Showers worked well. Front desk service severely lacking. Always staffed with two to three well dressed people. Ask for assistance (like the coffee being empty) and the attitudes were horrible! Free coffee was hit miss. Sometimes out and other times lukewarm. Room service only provided every other day.

Good

Staff was terrific

The very best place to stay, no surprises except the staff is amazing and sweet!! Rooms updated and spacious!!!!

This hotel is small compared to others in the area but it was great for our family of four. A lot of attractions within walking distance, even Times Square. We stayed on the 10th floor and got an amazing view of 10th Ave headed north. It did get pretty noisy at times and it can be a lot, but once you get used to it the car horns create a lil symphony. The restaurant downstairs i feel was overpriced for the quality, but there is a “Fresh&Co” just outside and they have what i feel is better food at a reasonable price. The gym is decent and the hotel is fairly clean. Definitely would stay here again. Great area for families.

Definitely a great location. We arrived on a wet rainy day, but the service was super nice and friendly. We checked in and got to our room. The doors all slam a bit loudly, but whatever. The room wasn't too small or too big, even for two people we were comfortable. The bathroom is a good size and the shower was great. They don't have the "extras" in the bathroom (like shower caps), but I bet if you asked the front desk they would get you one. However, they have a good shampoo/conditioner/body wash/lotion/etc to use. As mentioned, the location is great. We walked everywhere- super convenient. The bed was comfortable and the tv had good channels. I would definitely return again.

Aside from a stain on one of the sheets, our stay was absolutely perfect. The staff and team were very hospitable, positive, helpful with local dining options and the hotel was maintained clean throughout our entire stay. The breakfast downstairs was the right portion and tasty! The best part: the bed! The mattress and pillows were extremely comfortable. The location was also a bonus!

-

Nice place to stay if you want to vacation.

-

Great location, supportive staff and clean rooms.

Greg at the front desk was excellent. Room was super clean. Will stay here again on my next trip back!

Very clean and a very safe area

Staff is fast and nice. Clean rooms. Nice bathroom. Comfortable bed

Excellent location

Walkable to many local favorites.

Staff was excellent! Gregory is an absolute asset to this hotel! Personable, helpful and professional at every encounter. The hotel was clean and neat. Room was well stocked. Gregory also had some great restaurant suggestions, places to visit, etc. Will definitely stay here again!

The room was comfortable, the staff was friendly and the location is convenient.

Nice location. Good value

Marvin is the best! Great manager, great staff.

Good at bar is much to be desired.

clean and good service

Great location but very small rooms

Great location very close to Penn Station... the rooms are very very small and the first room we were given smelled of cigarette smoke. When we approached the front desk requesting an alternate room, after leaving the window open for a few hours hoping the smell would dissipate, we were told quite sternly that we should have told them earlier. In the end, we were offered a different room which was fine.

Overall great place to stay!

The down comforters need to be replaced. But otherwise, staff is excellent, hotel is clean, amenities sufficient.

The Hotel Name is a bit Deceptive as it is a Sheraton but it is owned by Marriott. Different Ownership and Different Management Style. The Rooms are quite Small (150 Sq Ft) and not quite the Comfort that we normally expect. Also, the Name Four Points Sheraton is not Clear. There is another Four Points Sheraton Times Square located on 40th Street and Nineth Avenue in Times Square which is a Horrible, Unsafe Location with all the Drunks and Homeless people. Then, there is the Four Points Sheraton Manhattan Midtown West about 5 blocks away on the corner of 35th Street and Tenth Avenue. A lot nicer area near Penn Station. Betty, the Hotel Manager was very Sympathetic to our confusion, was very helpful and even paid for our Breakfast the two days we were there. Angel, the Restaurant Manager was also very nice. The entire Hotel Staff was actually very Nice, Professional and Pleasant and helped make our stay more comfortable.

Amazingly welcoming staff, clean room, super bathroom/shower. Loved that I could open the window and shut off very loud fan. Proximity to Lincoln Tunnel and highways made it a bit noisy, but perfect location for people who love walking the city (midtown). Easy walk to Hell's Kitchen/restaurants and around corner from Penn Station. Out of the bustle of Times Square but close by. The staff were beyond helpful...we were able to check in an hour early, get a quiet room, and stow a bag after checkout so we could keep walking! Can't wait to come back!

Enjoyed the variety teas provided. Had great stay, hotel location next to javits was a plus as I was attending conference

Na

Good location

Great staff.

Breakfast

Wonderful service

Short stay, but wonderful. Front desk staff were polite/courteous/tactful and warm

Perfect NYC girls weekend!

VERY happy with our stay! The hotel was super clean and the rooms, for NYC, were more spacious than expected. The hotel has a small bar and cafe. The only downside was it closed at 10pm. Great location to walk to Peloton studios and the train station!

Great weekend trip to New York City.

Great location