Essential Suite B&B Botanic

7.8

Very Good

47 Guest reviews

7.8

Very Good

47 Verified Reviews

Read all reviews

Cleanliness8.4/10

Service8.0/10

Comfort8.2/10

Condition8.0/10

Neighborhood8.0/10

Amenities7.8/10

The place itself was not too bad, the room was clean and everything looked ok. The bed was relatively comfortable as well. The location is a little bit sketchy, when we first arrived around 10pm on Sunday was decided to walk 25 minutes from the station to the location. On the way, there was a lot of garbage everywhere and felt a little uncomfortable. But we soon learned that the whole city is like that and there is nothing to worry about. The customer service was horrible, we had a ton of issues getting into the unit. Once we arrived we were given a code to open the main door no issue. Once we got upstairs in front of the door there is 4 lockboxes one for every room in the unit. Summary of what happened: - we weee given a code for our box which did not open it. When we messaged her she essentially said we are incompetent and dont know how to open it. - sent her a video of us doing everything correct she told us to force it open (we couldnt) - she still said we dont know what we are doing and offered no help. We kept messaging her asking for a solution - gave us a code for another box we got the key went into the room and it was occupied. She said oops my bad ok go out of there - ended up waiting for an hour - some guy came called her, tried the code and it didnt work. - he forcefully pried it open most likely breaking the box and gave us the keys. - were told in the morning leave the key with receptionist, no one was there Overall customer service -10/10 horrible

Place was great! Just what was offered, convenient location near train and bus stations, offers breakfast and a nice room

The area didn’t feel safe at all. Made us park car outside and we didn’t feel safe to park. So we didn’t end up staying.

This property is not in a nice part of Naples. The surroundings are grimy and uninviting and the property’s locked door and small faded sign are not welcoming. However, the owner communicated easily and quickly on WhatsApp and sent someone to let me in within 10 minutes of me letting her know I had arrived. He was very helpful, showed me around the property and gave me the keys. I had a private room with bathroom which was perfectly clean. The bed had seen better days and was very soft with badly damaged faux leather head board ( peeling ). It is on a main road so is noisy, but I didn’t mind that. I couldn’t find a grocery store nearby, but there are several bars and cafes within a 2 minute walk. There is a bus stop and taxi rank outside the property, so getting to airport was easy. I took No 182 bus which the man who let me in told me about. Very cheap and quick. All in all it was fine for a one night stay prior to an early flight, but I probably wouldn’t want to stay any longer than one night, due to the surrounding area.

New Years Eve stay

We stayed over New Year’s Eve. We arrived later than expected, however the host was understanding and communicated with us well upon arrival. The location was nice and had lots of coffee shops around. We really enjoyed the breakfast that the B&B provided at a nearby coffee shop. The room was clean and comfortable with a nice bathroom.

This property went above and beyond! My other booking canceled on me, and I had to find another option fast, as it was very late, and had just landed. They came picked me up, and took care of me. They were amazing, and I would use them again in a heart beat!

It was in great location bc it was close to everything, comfortable bed and close to taxi.

i was led to believe it was generally a nice area no it is more downtown. The tourist parts were fine but hardly any restaurants in my area so I ate piazza all week. Disappointed as I like italian food. The B&B was not what it looked like on internet photo the walls had marks near bed.The room needs painting in a better clour than grey.

Good location

There is none at the front desk, sending messages through WhatsApp takes more than an hour for response. Close to restaurants and bus stop and even the metro line is near by. I will come back. Thanks

It was too difficult to get to the hotel. They have limited hours and I would not recommend this place. Very Unhappy.

Good location within walking distance of shops and restaurants. East access to transportation to get around.

In a great spot close to everything in Naples. Walk anywhere. Frederico was awesome although his english is not good, but he had helpful app to translate.

The room with private bathroom was very modern and had excellent hot water, was quiet at night even with street scooters, and had many bars,restaurants, and supermarkets nearby. Simple breakfast of cornetto and juiice or coffee---hey, maybe you need to lose weight. Host was very friendly and helpful. I have been to naples four times, and i would say this is the best budget priced place i have stayed at. It is a 15 minute walk from the train station. It is located near the royal botanic garden which is worth a visit----free. 20 minute walk to national archeological museum and via toledo. I have no negative comments.

Lovely room, very clean, nice decoration and good staff. The breakfast was also very good.

Soggiorno piacevole

Il B&b si trova in un punto strategico e centrale, vicino alle fermate dei pullman per girare la città... fattibile anche da fare il percorso a piedi... Il soggiorno è stato tranquillo, self check in facile e veloce, Marina molto disponibile e pronta a soddisfare le esigenze ed rispondere alle informazioni.. ci ritornerò..

Mooie schone kamer en hele nette ruime badkamer. Wel heel gehorig gebouw. En in de blauwe kamer werkt het wifi signaal niet.

J’ai aimé ✌️

Vraiment c’était parfait !! C’est juste au début qu’il y avait un petit souci pour ouvrir la porte .

I was really happy with the service. I arrived late because my flight had been delayed, but it wasn’t a problem. The owner of the property let me in and brought someone with to translate to English. The room was nice, but it was a little noisy as it was located right along the street. Although I also like this placement as it made it really easy to get everywhere.

Nice and quite place close to the Botanic garden. Only difficulty was that the google map location indicated a little different location, which made the place difficult to find. (Hotels.com's map seems to be correct). Nice extra that the breakfast was collected at a local café.