DoubleTree by Hilton New York Times Square West
7.2

Good

1664 Guest reviews

7.2
Good
1664 Verified Reviews
Read all reviews
Cleanliness7.8/10
Service7.8/10
Comfort7.4/10
Condition7.2/10
Amenities7.0/10

350 W 40th St, New York, United States of America. See map

Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
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Hotel Description

A stay at DoubleTree by Hilton New York Times Square West places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. This hotel is 0.5 mi (0.7 km) from Jacob K. Javits Convention Center and 0.5 mi (0.8 km) from Madison Square Garden. Make yourself at home in one of the 612 air-conditioned rooms featuring LCD televisions. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include wired internet access (surcharge), a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in New York? This hotel has 900 square feet (84 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.

Hotel policies

No rollaway/extra beds available

LGBTQ friendly

Professional property host/manager

Pets allowed

Pet max weight (per pet) in kg is 11

Pet max weight (per pet) in lb is 25

Only dogs and cats are allowed

Maximum number of pets per room 1

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: midnight
Minimum check-in age: 21
Check-out by: 12:00 PM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

You need to know
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Minimal age
21
Optional fees
  • Fee for full breakfast: approximately USD 25.99 to 30.00 per person
  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 per day (rates may vary)
  • Secured self parking fee: USD 70 per day
  • Secured valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Russian

Korean

Japanese

English

Chinese (Mandarin)

Italian

French

Spanish

Amenities

Most Popular

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

ATM/banking

Concierge services

Conference space

Breakfast available (surcharge)

Laundry facilities

Safe-deposit box at front desk

Multilingual staff

Free newspapers in lobby

24-hour front desk

Business center

Porter/bellhop

Grocery/convenience store

WiFi (surcharge)

Wired internet access - surcharge

Wheelchair accessible path of travel

Assistive listening devices available

Braille or raised signage

Number of restaurants - 1

24-hour business center

Conference space size (feet) - 900

Conference space size (meters) - 84

Number of meeting rooms - 2

Snack bar/deli

Self parking (surcharge)

Valet parking (surcharge)

Computer station

Rooftop terrace

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

Banquet hall

Secured parking

Secured parking

Outdoor furniture

Wheelchair accessible (may have limitations)

Wheelchair-accessible public washroom

Wheelchair-accessible concierge desk

Valet for wheelchair-equipped vehicle

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Wheelchair-accessible on-site restaurant

Wheelchair-accessible lounge

Visual alarms in hallways

Handrails in stairways

Food and water bowls

Well-lit path to entrance

Stair-free path to entrance

Hotel reviews

7.2
Good1664 Verified Reviews
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Cleanliness7.8/10
Service7.8/10
Comfort7.4/10
Condition7.2/10
Amenities7.0/10
8/10
Excellent
Jacqueline, 25 Mar 2025
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2nd time staying here and 2nd time room not being ready for over an hour after check-in time. I schedule my day according to check-in time so very inconvenient. Other than that, clean room and nice staff.

10/10
Exceptional
Tatiana, 24 Mar 2025
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Great visit

8/10
Excellent
Thomas, 23 Mar 2025
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This was a good budget level property for staying within walking distance of Times Square. The location was a little sketchy near the bus terminal and a parole office, but there were other hotels around so it wasn't too bad to walk around, even at night. The hotel was clean and the staff was super nice and helpful. I was here for one night for a getaway with my sister and we were happy with the hotel.

8/10
Excellent
Mehdi, 23 Mar 2025
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Ac/heather broke every other day, and the front desk weren’t very professional. House keeping team did great especially Aziz.

6/10
Fair
Michael, 23 Mar 2025
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The property definitely waa close to Time Square. I thought the mattress waa uncomfortable, the pillows were down pillows and not comfortable. I refused to open any shades because the building next door could see directly in the room. The lobby definitely didn't feel welcoming. There was no refrigerator in the room. You got hassled unloading your bags and was forced to hurry. Parking was 2 blocks away. Breakfast cost money instead of offering a continental breakfast for the amount of money it cost you to stay

6/10
Fair
Kelsey, 23 Mar 2025
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Overall, a good hotel. The room temperature was so hot. was unable to change the temperature in the room. Had to open the window because it was so hot.

6/10
Fair
Md Azgor, 23 Mar 2025
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Room heater was not properly functional, called front desk via room land phone for several times, but got no response. No refrigerator in the room.

10/10
Exceptional
roneria, 22 Mar 2025
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Love love love it

6/10
Fair
Bjorn, 22 Mar 2025
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The room we reserved at the time of walking into the room was shockingly small for the amount of money that was spent. The hotel looks like it needs renovated as well. If I am in the New York City area highly doubt that I will return.

10/10
Exceptional
Kheira, 22 Mar 2025
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Really brilliant find, right in the middle of New York. Barely a 10 minute walk to Broadway, Times Square and several museums. A subway just 2 minutes from the hotel for longer stays and I will definitely be rebooking if I ever get a chance to go back - I am manifesting it right now!

10/10
Exceptional
Deborah, 22 Mar 2025
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Perfect location for a quick trip!

Good location, close to Hell's Kitchen, TS, and other midtown neighborhoods while tucked away from the hustle bustle. Easy walk to TS subway and a $10-12 cab ride to Penn Station. The warm chocolate chip cookies at check-in are amazing!

6/10
Fair
Tanya, 21 Mar 2025
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Unfriendly staff at check in.

4/10
Poor
Kierra, 21 Mar 2025
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The water running water was cloudy . Bed rooms were small . Don’t recommend

4/10
Poor
Melissa I., 21 Mar 2025
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Checking in was a very long and slow process-only one person checking in folks. Eventually a second person came, . But at prime check in time, it should have been all hands on deck. Staff were helpful and kind. The AC in our room was broken . Spend a ton of money and totally uncomfortable. :(

6/10
Fair
M, 19 Mar 2025
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Some of the staff at the Front Desk here hardly greeted you during check in or check out. There were 2 counters and they still took their time and never paid attention if someone else was on queue. I think the one taking care of the luggage was the friendliest and most attentive. Space was too tight inside the room. Poor drainage of sink drain. Wait time on elevator.

8/10
Excellent
Carol, 17 Mar 2025
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Long wait for elevators. Esp to roof top. Shower leaks out. Front of house staff were friendly.

4/10
Poor
Kaitlyn, 17 Mar 2025
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The hotel had a good location but was dirty, not maintained well, the lobby was cluttered and had long lines.

10/10
Exceptional
VICTOR, 17 Mar 2025
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Great location

Great location near several food shops and very close to time square.

6/10
Fair
DAO, 17 Mar 2025
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The neighborhood is very dirty.

10/10
Exceptional
Lester, 17 Mar 2025
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It is close to everything

6/10
Fair
Amanda, 17 Mar 2025
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Stayed for one night overall it was fine other than they put us next to an ice machine that dispensed ice all night, long into its tray and woke us up repeatedly. There was also a blinking smoke detector in our room that flashed nonstop when the light was off. It looked like a strobe. The pillows were a little flat, but the location was great.

6/10
Fair
ZHONG TAH, 16 Mar 2025
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Great location, lighting was poor

4/10
Poor
Erica, 15 Mar 2025
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Elevators take forever. You can hear people slammming yheir doors all night from every room. Clean room and good bed. Great location.

10/10
Exceptional
Kirk, 15 Mar 2025
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I loved it and I mean loved it the staff are the best.

10/10
Exceptional
LEONARDO, 15 Mar 2025
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the staff was very nice, I got extras from him, some vouchers and some free cookies even! best one so far in NYC

2/10
Poor
Pravesh, 15 Mar 2025
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I didnt like anything about this hotel: receptionist was super rude. There is no water in the room. Have to buy one. Hotel area was super bad. There were all kinds of people outside. I stayed 3 days, they didnt came for room service on their own. Had to ask myself. No microwave. Also, I lost something valuable there, they were super uncooperative and not willing to help.

10/10
Exceptional
Anabel, 14 Mar 2025
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It was great, the location. Friendly staff

10/10
Exceptional
Diamond, 13 Mar 2025
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Had good time at my room

10/10
Exceptional
Annette, 12 Mar 2025
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Xhuf

10/10
Exceptional
Israel, 12 Mar 2025
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The room was clean and convenient as well as a smooth check in/out!

8/10
Excellent
Angeline, 11 Mar 2025
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the room that i got is a little bit small, but my other friend got the big one so mybe its depends, overalls all good

4/10
Poor
Esteth, 10 Mar 2025
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Went for a girls weekend for a concert. Arrived friday night upon arrival we were not greeted but completely ignored at check in. Everyone looked like they hate their job. Front desk Agent never once looked up at me during the whole check in process. Not even when I handed her my ID. She didnt even look to see if I was me. Disorganized there didnt seem to be any structure asking about the parking pricing and even trying to get the information to where the parking lot was a total nightmare. the fact we had to park 2 blocks away and arent even allowed to take your car in or out during your stay is crazy. If I didnt ask about the water or ice i would have never recieved water and know that ice was only on even floors. The 1st floor restaruant had breakfast on the last day and my waitress was not tentive at all had to flag her down a few time for simple things like cream for my coffee. Had to ask a worker to give me a clean cup because the coffee mug was dirty but like really really dirty even the glass of water had stuff inside of it. I was ready to leave a.s.a.p. the fact that gratuity was forced on there was wild because the service lacked everything. I come from hotels worked in 5 star 5 diamond hotels and resorts. My expectations were not that high but i did not expect it to be this bad. I will not be staying there again and definitely wont recommend it to others. They need to retrain their staff cause if I was a Forbes or, A A A inspector I'd fail them.

10/10
Exceptional
Tracy, 10 Mar 2025
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Was in a good location and well appointed property for the price point. Comfortable beds.

10/10
Exceptional
Hector, 10 Mar 2025
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It was good but needs improvement.

6/10
Fair
Verified traveler, 07 Mar 2025
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The room is dusty, room cleaning was slow and late

10/10
Exceptional
Rodson, 06 Mar 2025
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Very happy after stay, fast check in and checkout, extremely comfy beds.

6/10
Fair
Ana, 05 Mar 2025
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They changed my room and give one completely different

6/10
Fair
Jason, 05 Mar 2025
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It was an average hotel. Not the best we have stayed at in NYC or the worst. It was an easy walk to the Javits Center and Times Square. Building could definitely use some repairs and updates.

8/10
Excellent
marc, 04 Mar 2025
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The property itself was nice. The room I was assigned to needed repairs. The front desk gave me a nice upgrade - it was appreciated. The room was nicely appointed. BUT - The ice machines on several floors were broken. My biggest gripe is that when I asked about parking, I was never told that it would still cost me $50 a day (the discounted rate). I learned of the charge when I went to get my car. That should have been shared with me at the very beginning - even at the time of reservation. All it said was "parking." The restaurant was nice and the wait staff fine, but I was a little shocked to find "Cheez whiz" on the menu.

2/10
Poor
Adam, 04 Mar 2025
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It was disgusting and the rooms were tiny.

8/10
Excellent
Benjamin ryan, 04 Mar 2025
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Great area, staff very friendly, rooms small but functional, great view from roof top bar, hotel basic but is an affordable option.

10/10
Exceptional
Avis, 03 Mar 2025
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Very friendly helpful staff

10/10
Exceptional
Betty, 03 Mar 2025
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The stay was pleasant, king size standard. Beds were comfortable and bathroom was very roomy. Stayed 5days, short walking distance to time square. Thank you!

10/10
Exceptional
Shantel, 02 Mar 2025
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I enjoyed everything !

6/10
Fair
Lloi, 01 Mar 2025
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It was a decent spot to sleep very quiet Rooms are really small and no fridge but if it’s 1-2 nights it’s manageable

10/10
Exceptional
Peter, 28 Feb 2025
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Great spot. Very conveniently located.

10/10
Exceptional
James, 28 Feb 2025
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Gem of NYC!

I love the Doubtree, its perfect location. Reasonably priced and the roof top bar has the best views.

4/10
Poor
DEBEE T, 27 Feb 2025
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Very disappointed with this hotel. The room was dirty, the heater was broken and I was freezing all night. After contacting the front desk, they gave me a new room but in the second room the shower wasn’t functioning properly: only cold water. The hotel ran out of water bottles on the second day of my stay, and the bar didn’t have drinks available such as coke or Pepsi. The hotel is extremely busy and it seems they can’t keep up with guest accommodations. Both rooms I was in were dusty and outdated. Given the price, I had higher expectations.

10/10
Exceptional
Marcel, 27 Feb 2025
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The hotel was right next to frames, didnt need transportation after drinking. Parking was expensive but that was the only issue. Parking in Manhattan is usually terrible. Room was smaller than expected but it was still a nice room.

2/10
Poor
Verified traveler, 26 Feb 2025
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Unprofessional front desk employees

Arrived for 3pm check in, I kept being told no rooms was ready. After a long flight all I wanted to do was rest, and get ready for a meeting I missed because on the hotel not having rooms ready, this has to change. With 15min approach the front counter again to ask the female about check in, I was told again “we will contact the housekeeper to see if they have rooms” i asked how long will they take to notify that my room is ready or how long will that take? Female guest service reply with “just keep checking” her attitude was extremely nasty and unprofessional as a military service member never expected to be treated like I was getting on the guest service’s nerves. I approached the counter again about 3:30pm a guy helped me get a room, I asked about military perks was told that would have had to be booked prior to check in, after the trouble guest services been sending me through I felt it was only lot right to fixed the issue. Housekeeper did a poor job cleaning room pillow cases was not changed all the housekeeper did was flip the pillow over that had yesterday’s red lipstick on it pics below. Upon checkout about 6-6:15am as I’m checking out the guy at guest services was really forceful after I told him multiple times I didn’t no need a black car from the hotel, he continued to hound me after I continued to say no, shouting over the counter in the lobby as if he was getting a cut off the taxi ride he was trying to sale me.

10/10
Exceptional
Joan Judith, 26 Feb 2025
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The welcome on the tv with my name

8/10
Excellent
Jahoska, 25 Feb 2025
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Nice for a weekend getaway.

Really nice hotel. The staff is very friendly & helpful. Room is nice but a bit small especially the bathroom OK for a couple but a big family might be uncomfortable. The breakfast buffet was good but would have like a la carte menu. The hotel is in a good location. I would stay again for a short trip.

8/10
Excellent
Maureen, 25 Feb 2025
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Jane at the desk was lovely and quick to accommodate any requests. The on site restaurant is convenient but the breakfast buffet was disappointing for the price. I was hoping for oatmeal.

2/10
Poor
Vivian, 24 Feb 2025
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Water was cold, called to fix no response! Paid for city view room ! Didn't get it due to being booked, elevators not working properly, breakfast cold,

10/10
Exceptional
Abadi, 23 Feb 2025
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N/a

10/10
Exceptional
Rachael, 20 Feb 2025
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Second stay, will be returning.

We have stayed here now twice. Affordable and great location. Carlos and jaden are very helpful when it comes to recommendations.

8/10
Excellent
Antonio, 19 Feb 2025
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It was a good stay

10/10
Exceptional
Harvey, 16 Feb 2025
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I liked the fact the property was very clean and well maintained. I liked the location and walked every place.

6/10
Fair
Aubrey, 14 Feb 2025
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Not the best, but not the worst either.

10/10
Exceptional
Khambrel, 13 Feb 2025
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Great stay

6/10
Fair
Jasikanthan, 12 Feb 2025
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Staff are Very rude. 3 star only for room service.

2/10
Poor
Celina, 11 Feb 2025
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The heater kept breaking! It was extremely cold in my room

10/10
Exceptional
Carolina, 10 Feb 2025
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I didn’t like the common areas, they looked dirty, the elevators were over crowded at certain times , staff and housekeepers very friendly and polite.

10/10
Exceptional
Marija, 10 Feb 2025
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Overall, we loved our stay! Check in and checkout were quick and easy. We had to wait for the valet attendant for about 20-30 minutes as they were on the meeting but that was not a big deal to us. Room was clean and confrontable, also a decent size for NYC rooms. Breakfast buffet selections were not worth the money for given options provided, we ordered a la carte, and the food was great! Carlos was the absolute highlight of our stay from the moment we walked into the hotel, until we left. His friendliness and welcoming demeanor are captivating. He took our stay from average to 5 star!!!

2/10
Poor
Arthur, 09 Feb 2025
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Horrible hotel. Wallpaper is peeling in the room. Heater doesnt let you sleep all night. Unorganized as much as possible. Manager doesnt know where bellman is and cant help. Massive puddles outside no one bothers to clear up. Not much better than a motel 6. Take your business elsewhere.

8/10
Excellent
Lisa, 09 Feb 2025
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The property was exactly what I needed for this particular trip to New York. Convenience and secure.

10/10
Exceptional
SAI KRISHNA MAHIDHAR, 09 Feb 2025
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Loved the stay

10/10
Exceptional
Monica, 09 Feb 2025
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Excellent location and room service was wonderful too!!!

10/10
Exceptional
Raymond, 09 Feb 2025
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Great location for getting around the city, the subway was very accessible from the hotel. Front desk staff was accommodating.

10/10
Exceptional
Carlos, 08 Feb 2025
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Place was really nice

10/10
Exceptional
Sarah, 06 Feb 2025
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Everyone was so amazing & polite. excellent customer service!!

10/10
Exceptional
Christopher, 06 Feb 2025
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Worth giving it a shot

So this property on first impression was not what we expected. But the staff was earnest and excellent, the renovations and improvements meaningful and noticeable, and the location perfect. For the price, this is a surprisingly excellent stay for any Broadway adventure. Just know it’s a work in progress and you’ll be pleasantly surprised as well.

8/10
Excellent
Lisa, 05 Feb 2025
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Their room was surprisingly big for Manhattan. The only complaint we have is at the elevators are a bit quirky.

2/10
Poor
Karina, 04 Feb 2025
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Refused to refund me for double book

They refused to refund me for a double booking for the same night! Not helpful at all. Would not come back and do not recommend. Terrible service.

2/10
Poor
Isabel, 02 Feb 2025
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Hotel is a hole in the wall. Front desk is a mess things everywhere and not presentable. Unfortunately would never stay here or recommend it. Stay away!

8/10
Excellent
Janaia, 02 Feb 2025
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Rooms could be larger

8/10
Excellent
Diana, 02 Feb 2025
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Property was under construction :/

8/10
Excellent
Emilio, 28 Jan 2025
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Good

10/10
Exceptional
Heather, 25 Jan 2025
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Best location, value and comfort

Loved my stay, great location and always feel comfortable here.

6/10
Fair
Kim, 24 Jan 2025
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No heat

We got there on the coldest day of the year. We noticed that the room was cold and reported it before we went out for the evening. When we got back, we asked if it had been repaired and was told yes. The room felt warm for about twenty minutes but then got cold. We were already fixed for bed and there was nothing to be done that night so we just got under the blankets and w ent to sleep until the fire alarm woke us us three times. The next morning we reported it again and went out for the day. When we got back to the room after 10:30 we found a letter saying that they were sorry and would give us another room. We moved all of our things at 11pm but it was worth it. The next room was not only heated but had better lighting and a much nicer shower. It’s too bad that we only had it for a few hours because we left for home at 9:30 am.

2/10
Poor
Naza, 24 Jan 2025
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At the check in I was told I’m not eligible for water and other Gold member perks because I did not book directly through the Hilton site. I was put in the room with a broken desk and non-functioning power outlets. I asked to be moved and was reluctantly allowed to move. At night some kind of an alarm kept getting off making it hard to have a restful night. Cleaners are very loud starting at 8 am.

6/10
Fair
Shay, 24 Jan 2025
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No door on bathroom

2/10
Poor
Paul, 23 Jan 2025
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Horrible. The fire alarm went off four times during the night. The lobby is unheard and freezing. The staff has to wear their coats and gloves it’s so cold. The elevator has holes in the wall. The room was fine. Not double tree quality. The hotel is under construction or something.

2/10
Poor
Jose, 23 Jan 2025
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The property did not have heating system for which we left the hotel to the HYATT which was next door.

8/10
Excellent
Melinda, 20 Jan 2025
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Good for what it is. Close to everything but in a quiet spot. The room was on the small side, but clean and comfortable.

6/10
Fair
Maria, 19 Jan 2025
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Not a friendly environment

4/10
Poor
Skip, 17 Jan 2025
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Under construct, beware

Here’s a polished version of your message: First, I’d like to say that the front desk staff, and especially Melanie, were fantastic. However, I was not made aware that the hotel was under construction, which I believe should be disclosed before booking. During my stay, the television wasn’t working, and there was no water for 24 hours. Additionally, the lobby was undergoing significant renovations, so the bar area wasn’t very comfortable. I’m sure the hotel will be great once the renovations are complete, but I think some transparency about this in advance would have been appreciated.

4/10
Poor
Kristie, 16 Jan 2025
expedia-logo-v2.pngTraveller

We had issues every day we were here. Day 1: Upon arrival they didn't have record of our reservation, they eventually found it but it was a hassle. And then that night the fan stopped working (so our room was excessively hot)--they did fix it right away though. Day 2: A housekeeping member entered our room without knocking first while we were still in it--my other guest was FULLY unclothed and had to crouch down by the bed to try to avoid being seen (unsuccessfully). The staff member CONTINUED TO speak to her, saying she thought we were supposed to check out, did we need anything, etc. instead of closing the door, LOOKING AWAY, and figuring it out with the front desk. We had two more days left in our reservation. Our next issue was discovering that there was contaminated (yellow) water in the building so we were advised via a sign in the elevator--no direct communication-- to not shower, drink, or wash hands with it until further notice, and the front desk did not provide drinking water (!). We were never directly notified that the problem was resolved, but when we checked in with the front desk, they said, "it's just the toilet water there is an issue with, the other water is fine"--which does not make sense at all--doesn't it all come from the same source??? We also requested extra pillows that never came...but that was the least of our problems. I will be filing a formal complaint about the health/safety issue and the inappropriate staff incident.

6/10
Fair
chloe, 15 Jan 2025
expedia-logo-v2.pngTraveller

hotel was nice, staff were friendly, elevator situation was absolutely ridiculous. Rooms were quite small. Location wasn’t the best.

10/10
Exceptional
Bonnie, 12 Jan 2025
hotel-logo-v2.pngTraveller

Nice hotel

Room was clean and bed was comfy. Staff were professional and friendly. Hotel was very centrally located and subway was close by.

2/10
Poor
Verified traveler, 11 Jan 2025
hotel-logo-v2.pngTraveller

Uncomfortable

it was very uncomfortable, the air conditioner/ heating it was soo laud i have to turn it off to be able to stay in the room and it was pretty cold. I asked to change the room and they told me i have to wait in the room for manteinment person to determinated if it was something wrong with the machine and they could fix it!! poor customer service

2/10
Poor
Toni, 11 Jan 2025
expedia-logo-v2.pngTraveller

The staff were some of the rudest people I have ever met. They treated me with disrespect, disdain and annoyance. I had asked a reasonable question and no one answered a basic question that they knew the answer to. I then was lied to several times and the same person would say one thing then 15 minutes shy like they hadn’t said it. I was basically gaslit by the staff. The entrance to the hotel is dirty and the location was a bit sketchy in general. The room was fine. Basically the problem was the staff. But nothing can make up for the staff.

10/10
Exceptional
Talisa, 11 Jan 2025
expedia-logo-v2.pngTraveller

Nice to stay

10/10
Exceptional
Quintonna, 10 Jan 2025
expedia-logo-v2.pngTraveller

This was my second time at Doubletree . The customer service was excellent. Thanks to Stephan and Carlos for going above and beyond. Making sure our stay was great!!

4/10
Poor
Scott, 08 Jan 2025
expedia-logo-v2.pngTraveller

no heat in room or in restaurant, had to use a space heater and extra blankets for heat

10/10
Exceptional
Erica, 08 Jan 2025
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.

10/10
Exceptional
hazem, 07 Jan 2025
expedia-logo-v2.pngTraveller

Justin AKA brother Youssef was amazing very welcoming , knowledgeable and easy going, he made our check in process seamless , presented the facility very well. If you see him please thank him, he is a great asset to the facility.

10/10
Exceptional
Clarissa, 07 Jan 2025
expedia-logo-v2.pngTraveller

Everything was good

10/10
Exceptional
Jean-Philippe, 06 Jan 2025
expedia-logo-v2.pngTraveller

Well located

4/10
Poor
Verified traveler, 06 Jan 2025
hotel-logo-v2.pngTraveller

Very small room. Elevators slow. Breakfast poor.

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