The Atrium Beach Resort and Spa, Ascend Hotel Collection

8.2

Excellent

868 Guest reviews

8.2

Excellent

868 Verified Reviews

Read all reviews

Cleanliness8.4/10

Service8.4/10

Comfort8.4/10

Condition7.8/10

location8.6/10

Neighborhood8.2/10

Amenities8.0/10

My first time staying here (flight was canceled). The staff was so incredibly accommodating - I’d stay here again because of the ladies at the front desk. Amazing!

At this point I've lost count of the number of times I've stayed at The Atrium Beach Resort and Spa, Ascend Hotel Collection. This hotel is always my go to because of its location and convenience. This time was extra special as it was my birthday weekend. I booked an ocean view room and enjoyed every minute of being there. The staff, especially Aisha, also made the stay extra worthwhile.

Me and the two ladies I traveled with all ended up with bed bug bites and I even had an allergic reaction which resulted in my face and lips swelling up. The location is convenient and walkable to places but it is loud if you are not in an ocean facing room.

Nice property in middle of village. Lots of bars and eateries within short walking distance

Great place for a short stay. My studio was huge and the bed was comfy. I wish my balcony had a better view but I understand the space constraints given it’s an island. Beach and pool were beautiful and staff was very friendly. Area felt safe. Good food options nearby. Great stay!

Close to restaurants

We had a great experience staying at the Atrium. It was conveniently located to several dining options, activities, the beach, and a local market. We were able to walk just about everywhere we wanted to go. The staff called a taxi for us when we wanted to venture further. Everyone was very plesant. We would go back and will recommend to others.

Staff was nice. Great location. The food and coffee deli in the lobby was non existent. Had to go elsewhere for coffee in the morning

The staff was pleasant and helpful. My room was clean and nice with a Beautiful night time view of the Island.

First stay at Atrium. Excellent customer service. More of a boutique style hotel.

The Atrium is not what they advertise or show case over the net. The customer service from the staff was very poor not all but majority. It is not welcoming there.

Atrium Resort

Everything very goog except..noise of conversation carries from atrium at all hours. Also pump out truck is very loud at 5:30 am.

Great property close to the beach with 2 bars and restaurants right next to the building. Plenty of shops bars and activities within 5 min walk or less

I loved the location, the pool was small and water was freezing and there was construction going on in the back area of the resort.

The reception, concierge, housekeeping, room service and bars were great. Steeve was very helpful. Michael was a smiling bartender. Everyone was friendly and helpful. One security guard, Stephane, was a bully. He stepped in front of me twice and asked if I was a guest. The last day we were there he asked if we had checked out at 9am when I was out at our car. Check out is noon. Then we moved to a nearby hotel and used the same public beach and he was out at the beach and stood and watched us behind a tree. He had someone come and ask us if we were guests because our towels were our own. The brown towels of the hotel were the color but we didn’t know we had to use their towels. He leered and stalked and bullied us. He should not be a security guard at a resort. Hospitality is not for him. Other than him, the rest were great!!

Close to restaurants, beach, grocery stores... everything. Room was like a little apartment, but nothing opulent. Staff were friendly and helpful

Le service de chambre etait mediocre. Le lit n a pas ete refait. La chambre petite et la deco vieille. Les lumieres ne fonctionnaient pas. Les interupteurs pareils ne fonctionnaient pas. Les ampoules clignotaient. Le wc tres bryant. Pas de recharge en savon. . Je vous le de onseille pour le prix que l on a payer 800€ les 2 nuits

Great pace wil return

Great property and location.

Great Area

We got stuck there overnight in St Martin and they had availability. We have stayed there before. It is quite a comfortable place to stay and well situated. It was also quite reasonable for the night. We have stayed there multiple times and have always had a good experience. The people are extremely friendly. The only issue is you cannot check out late on a Saturday morning.

Nice

This property was extremely outdated and overpriced. Many things were not in function like door to the pool. The room we stayed in the door did not lock properly. The bed was not comfortable. There wasn’t any shampoo or conditioner in the restrooms or body wash. Good thing I had gotten my own.

Conveniently located

Restaurant and food market close within walking. Staff very helpful

The property is in great location. Safe, quiet yet close to several restaurants. Clean, great service and we enjoy the beach. Highly recommended.

Great for the price, a little better cleaning of the rooms needed.

Staff and accommodation was excellent. Location,location,location. Will definitely stay again!

The cleaners were so loud in the hallways until 3-4 pm

Like everything

Great spot for a getaway

I had a wonderful time at The Atrium. The two bedroom suite was clean, comfortable and very spacious, was exactly what we needed. The location is great, steps from the beach and beach bars and restaurants. I would definitely come back sometime. Aesha (sp?) at the hotel front desk was a stand-out, she provided excellent customer service and was so helpful and kind.

Very good property- had an awesome room with great views!!! Staff was good as well. Only issue we had, was that we could not get into our room until after 4pm as people before us had a late checkout. And upon departure (Saturday) would not allow us , so had to be out at 10am.

Amazing experience in the Attrium, highly recommended

Awesomeness!!!

Will not stay there again

The hotel is really outdated, doesn't have a place to get breakfast early in the morning, but most importantly the great majority of the staff was extremely rude, I'm not sure why. It seemed like every request I made was bothering them, even just asking for the wifi password. I will not stay there again.

Great stay beautiful beach views.

Where do I start?? For the entire week that we stayed there our room hasn’t been cleaned once!! You’ll need to beg for clean towels, toilet paper ant paper towel roll. I called three times for a roll of paper towels and I. The evening was told that if I needed it I should have gone downstairs myself to get it. Everything is so run down and plain old. We paid over $400 a night for the room with no service, no toiletries, dead power outlets . This was the worst experience so far.

We were stranded without accommodations and booked Atrium last minute. We were impressed with the size of our unit. Very clean, comfortable mattress fully stocked kitchen. This place is walkable to beaches, bars, shopping, and restaurants. Would stay again!

Nice hotel, good position, good staff.

excellent location, good staff, rooms need update

very good location and very friendly professional staff. the hotel itself could use a update and refresh for the rooms as they (while good) are worn.

Budget Luxury

We stayed due to a cancelled flight. The hotel is a true three star. The staff was professional. The property and room was clean and had al plenty of amenities. Full fridge, microwave, stove, sink and dishwasher. Partial view. If you're ok with a non luxury room, this is the spot. We enjoy both so it was a win for us.

The staff was friendly and helpful. I like that its close to the beach.

This is a boutique style property. It is accessible to many activities and night life. Close to the Atrium, the restaurants quieted down around 10p. They were still open but just respectful of the noise level. My room faced the street and the mountains. It was a lovely look with the lights shining over the water. The beach area is well maintained with help available each step of the way. The front desk staff was ALWAYS AVAILABLE. Helpful and so very friendly. I had such a nice time. Cannot wait to return. JMLake

Great Location

Great location in Simpson Bay with lots of restaurants and bars in walking distance. Beach is nice and beach chairs provided. Friendly front desk staff. Pool isn't the greatest, but we didn't need it since beach is right there.

Convenient, quiet lots of dining options!

Good choice

Very convenient to beach, restaurants and bars. Units are a good size and well equipped. The front desk staff go out of their way to meet your every need and they do it with a smile! A great asset to the Atrium and guests.

I like Atrium mistly for the location. There are lots of dining and grocery shopping options in walking distance. Our room this time seemed like it was cleaned in a rush although we checked in at the regular check in time. Someone's shape wear was left behind a piece of furniture in the room and there was also a dirty rag lying on the kitchenette counter top. Besides the latter, I have no complaints.

Great place to stay!

The Atrium is a great place to stay! The front desk, especially Dawn, is AWESOME! Martin keeps the place safe and secure! I recommend the Atrium if you are looking for a place to stay while visiting the island.

The staff was wonderful. Nice, charming, friendly people. Can't wait to come back.

Easy walk to Restaurants, shopping and groceey store.

Love the location, so convenient to great restaurants, entertainment (especially the Red Piano Bar!), and beaches. The staff is friendly and helpful!

The people that work at the Atrium make it work coming back to again and again. It's centrally located with all near by. Supermarket, restaurants and beach.

The location of the property is very nice. Lots of restaurants in walking distance.

everything was good the staff was really friendly

The ground floor was a bit noisy as expected but overall everything went well.

Location of the property was perfectly close to entertainment and multiple dining options. The design of the lobby definitely gives you a welcome to the tropics. I was able to check in early without any issues which I appreciate. All Staff were very friendly and helpful. The cafe in the lobby was great way to start my mornings, Marlon is very knowledgeable and a good source to get ideas for what you can do on the island especially if you’re just winging it day to day. The property is very clean the pool and beach are literally steps away. I highly recommended anyone to stay here and will be coming back.

Accomplished its main task.

Proximity to the French side of the island.l, Restaurants and beaches.

.

lovely property, room was spacious with kitchen. Within vicinity of the strip full of restaurants and lounges. I was lucky to have a beach view and sunsets were beautiful

Very nice

Very nice

The hotel is okay for the price. TV never works. This was my second stay in two months. I had different rooms on each occasion and in both rooms the tv did not work properly.

My encounter with the staff at the front desk when I initially arrived was awful. She was rude!

The customer service was excellent 👌

The fact that its close to everything an right on the beach. What i did not like was the toilet did not work for like a day i guess they was working on it an one of the AC units was not working but overall it was good

Staff were superb!! Very welcoming and always greeted guests with great smiles and enthusiasm. Rooms very spacious and clean.

The warm and friendly greeting by the reception staff set the tone for our spontaneous weekend getaway. Check in was quick and easy. The room was nice and clean. The reception staff was also very helpful in assisting us with some bookings at the on-site spa. All in all we had a very, very pleasant experience as usual.

The front desk staff was terrific all week!

I love it

Clean and easy access to beautiful beach. Limited number of channels on TV when they worked.

The hotel was just fine for the week we were there... It did not stand out as anything special but it was not terrible. AC worked great (which is a must there), bed was semi comfortable, the beach was beautiful, the pool was very small (but who needs a pool when you have a beautiful beach).... Expedia on the other hand did us over on the booking as when we were booking it said bay view but our room was not....

We just needed one night in a studio which was good value. Close to the beach and restaurants and quiet. Staff courteous and helpful. Will keep in mind for future.

Staff friendly and nice

A great property.

My stay was good, but why wasn’t excellent, the AC unit send off a little foul scent, which I had turned off the unit. That was my only simply problem.

Check in clerks were very friendly and welcoming. I opted for a room facing the street but will definately opt for seaview another time. Getting to sleep was difficult due to the lights from outside and the lobby shining into the room. The bed was rather comfortable so no complaint about that. Checking out was a breeze, met a very friendly clerk, Ms van Putten. She was very pleasant and got me on my way in no time.

The staff are very friendly and polite and they were very nice from the beginning to the end of my stay thank you.

Staff were very friendly and helpful, room and balcony was perfect size

Very Helpful staff & friendly, close to everything.

I have stayed at Atrium for years as my go t hotel for overnights to catch flights out of SXM. It’s a convenient location for restaurants and not far from the airport. It’s nice to see they continue ie to keep the property fresh and refurbished…large rooms with full kitchens, modern batheoom and super clean with a comfy bed AND pillow choices

The staff was very friendly and willing to assist with the help I acquired.

Loved the location, it’s around so many great restaurants, good parking, friendly reception staff.

Upkeep with the window treatment is required. The rods were broken and curtains stained, dirty and dusty. The rooms were clean but definitely needs an upgrade.

Atrium is my usual getaway spot and every trip is just like the last. Perfect.

Excellent Stay!!! My only complaint is the balcony door broke and couldn’t lock ! Other than that it was great!

Security and parking

Recommend for vacation

Enjoyed our stay.

Nice place, nice location, great value! I’ll be back.

My Stay was amazing,

My overall experience at this property was exceptional! From the beginning to the end of my stay, I’ve received exemplary service. The room was absolutely gorgeous and the way everything was so accessible a plus for me. I’ll definitely be back.

Outstanding

The hotel as a whole is outstanding and affordable. And the staff is over-the-top excellent.

it was a little disappointing as there are no resturants in the hotel no breakfast just a small kiosk in the lobby. all rooms are king size bed no twin beds and sofa bed was horrible it was not moneys worth

Excellent for the price. Great views, great location, friendly staff. Would stay again.

Nice people . Clean place great location

The staff was very nice especially the front desk people as well as the bartenders etc. My only issue is we stayed 6 days and 5 nights and not once did they come in and clean our room even after i requested service. They did provide fresh towels everyday . But would not sweep clean mop or change bed linen our entire stay. That was very frustrating.

Our recent stay at The Atrium Hotel in St. Maarten had its ups and downs. Room 306 offered a partial ocean view blocked by construction, and an upgrade was prohibitively expensive at an additional $400 USD. The room included a mix of functional and outdated amenities; notably, the dusty air conditioner along with dusty table lamps. The bathroom was spacious but showed water damage and incomplete renovations. Missing conveniences included a clothesline in the shower and a non-functional safe with no instructions. The coin-operated laundry required obtaining quarters from the front desk, which was cumbersome. The small kitchenette sink made dishwashing difficult. Coffee packs were a one time courtesy as told by a front desk person. Interaction with the staff varied; while Aisha was consistently helpful, others were less accommodating, and communication about hotel policies was often confusing. Housekeeping was limited to once a week -which was fine, we did not know about the garbage and bathroom towel replenishment schedule. The recreational facilities were underwhelming, with shallow pools that was very close to the Buccaneer Bar. We did not know the blue chairs and umbrellas were the only ones for guests - not yellow ones. The Atrium Hotel has potential but needs improvement in customer care and maintenance. The hotel is a fit at being a basic 3 star hotel. It does live up to the star rating that many people rate it as.

This property was very clean. The staff was so friendly and helpful. I was nice that chairs, umbrellas and beach towels were available to us everyday. It was a very short walk past the pool and restaurant to the beach. I would stay at this hotel again.

This is our second time at Atrium hotel. The reception staff really makes you feel welcome and provided all information necessary for our trip. The suites are well-appointed and the beach and pool area are beautiful.

Excellent staff very helpful and courteous enjoyed the facility thank you