Hello. How can we help you?

    Browse Help Topics

    • Common Questions
    • Stays

      • Making a hotel reservation
      • My Bookings and Amendments
      • Cancellation
      • Payments and refunds
      • Listing request

      Flights

        Activities

        • Best Price Guarantee
        • AVA Smart Program
        • Travel Gift Cards
        • Travel Credits & Promo Credits
        • Discount Voucher
        • Partial Payment
        • Registration
        • Special requests
        • Contact
        • Cryptocurrency payments
        • Home
        • Help
        • Stays
        • Cancellation
        • Frequently asked questions

        If I cancel my current booking, will I pay a fee?

        • ​​​​​If you have a free cancellation booking and you cancel it before the cancellation deadline, you will not pay any cancellation fee. Please note that if you cancel a refundable booking after the cancellation deadline, you may still be charged a cancellation fee.

        • If you have a non-refundable booking, you must pay a cancellation fee that is determined by the supplier as outlined in their cancellation policy and/or terms and conditions applicable to the reservation. Please refer to the cancellation policy of your booking in your confirmation email or My Bookings for more details.

        RELATED QUESTIONS

        STILL NEED HELP?

        If you did not find what you were looking for, feel free to contact us.