Tideline Palm Beach Ocean Resort and Spa

7.8

Very Good

140 Guest reviews

7.8

Very Good

140 Verified Reviews

Read all reviews

Cleanliness8.4/10

Service8.0/10

Comfort6.8/10

Condition8.0/10

Amenities8.6/10

1

The front desk, servers and bar staff were so helpful and friendly!

It was very relaxing and will definitely be back.

Beautiful, right on the beach

Room smelled so bad. Water leaking from toilet above into my bathroom, couldn’t use it! Water on the desk ruined my passports and my bag. Water all over the floor. Still they had no remorse charges for the stay parking and resort fee.

Lousy coffee pot in room. Clock in room did not work properly. Sink clogged all week with multiple repairs

Property was fine but the cleanliness was not good. I had old pizza crust and sand in my room upon check in

loved the vibe and friendly staff

This property is in dire need of renovations. The rooms are dark (lighting is minimal) the electrical outlets (for plugging in appliances and electronics) are few & far between. There are 2 elevators which only work periodically (we had to use the service elevator to leave the property with our luggage)

The staff today was exceptional!

We love everything about the Tideline Hotel and happy to be back again.

This property could have been very nice and worth the money but it wasn't and left a lot to be desired. We will not stay there again. For a quick get away - everything was just too stressful. Pros: -Great views of the ocean -Near lots of activities and dining -Very nice pool and hot tub area -Beach attendant was very pleasant and helpful Cons: -Unorganized service and staff -Had to call 4 times to the front desk for service in our room and eventually had to go to the front desk -Staff left both room doors open and unsecured while we were out (luckily nothing was taken) -Food was just ok

friendly team comfortable bed.

Staff don’t welcome us. Room dirty and not all amenities where in the room. Mattress was heavy used cushions not from feathers. Overall way to expensive for the service. Would not stay there again.

Great stay! Relaxing and friendly staff all around!

Hip, small, efficient

Lobby better than before. Otherwise dismal service noisy and un repaired driveway and other physical issues

The hotel is relatively well kept and has had upgrades since our last visit. The ocean front room we booked opened to the outdoor seating area and not a balcony so request anything but the 1st floor oceanfront. They could not move us to another oceanfront so we downgraded to a 2nd floor non view option for privacy and we hoped quiet. Room 208 must be across the hall from the staff banquet service area and the service doors slammed until after midnight with loud and disruptive conversations continuing on until nearly 1am from event related issues I assume. I’d say without the noise this would have been a good value play hotel and overall nice. Room’s shower had only like warm water and was not cleaned well either. The staff was apologetic but not much I can say other than we had a bad stay. I’d give it another try knowing what we know about locations now but was unfortunate layout and I’m sure this is a common complaint in these areas…

Nice property, felt newly renovated, beautiful beach setting. Would have been nice if someone's underwear hadn't been hanging in the trees just outside my terrace.

I’ve stayed in a lot of hotels but this hotel was top tier beautiful! The shower was my favorite part!

Michelle was so helpful and made it so easy to check in. The room was very clean and spacious.. I love the room style very modern style.

Direct beach access with fantastic dinning options with view. Spacious comfortable rooms w/ balcony.

Good service from front desk

Peaceful

Poorly managed on very front. Constant knocking on my door by staff, despite do-not-disturb sign. Charged for room I already paid to a third party. No one vacuums. Guests complained about everything while we were there. The oceanfront setting and decent food are good but the hotel needs better managers and staff needs training!

Won’t be returning

It was just alright. $500.-$600. I could have stayed at the 4 seasons . The rooms floor was full of sand when we arrived. I asked the girl when I saw her in the morning if she can clean it. When I got back still sand. Why no vacuuming ? Pool water cold not heated. Some drunks that were at the pool was not even staying at the hotel . they lived on the other side of Dixie . they had their music with speakers loud I did go over and asked them to lower it but the more they drank the louder it got . they were trash. I’m disappointed I wanted to treat my daughter to the perfect vacation

Everything was absolutely great! The front desk service, the room the view everything. The only thing that sucked was that the shower water did not get hot at all.. other than that our visit was wonderful!!

Best place to unwind

The worst experience ever! I booked my stay at the Tideline Palm Beach in December 2024. Our booking was for Feb 28 - March 2, 2025. Without warning, Tideline charged me half of the total cost ($1200) on December 20th, 2024. Our booking through Travelocity was supposed to be one where we would pay the total hotel stay amount upon arrival/departure. I called Travelocity to get the $1200 back but to no avail. Despite not getting our money returned, we decided to let it go. At 3:40pm, 20 minutes before check-in on Friday, February 28th, we received a voicemail message from a representative of the hotel stating that they were sold out and that we should call Expedia!!! Sold out!!! And we’re learning this right before check-in?!!! After hearing the message I called the hotel and spoke to a supervisor named Carress. She seemed nonplussed and extremely officious after hearing our dilemma. After an 8 minute hold, Carress stated that the AC in our room was broken and that there were no other rooms available. Her solution was to send us across the street to the Fairfield Inn. I told her that her representative left a message stating they were overbooked and asked why she was now claiming that our reservation was cancelled due to a broken AC. She never responded to that question. I then told her we wouldn’t mind staying in the room without AC, since the weather was pretty mild, and her response was to continue with the broken AC story. DO NOT DO BUSINESS WITH TIDELINE!

Fabulous beachfront location. Great room with balcony. The hotel has been recently redone, and those parts look good. The pool was nice, but unfortunately, is not beachfront. There is a new gym that I thought was great. I think the service could be upgraded throughout the hotel, and hopefully they will work on that.

Great place to visit nice view nice staff excellent drinks just a grown amazing vibes.

Tideline is one of those memorable experiences you will cherish as you relax and enjoy the finest South Florida life has to offer!

Started from check in progress, not welcoming ,

The bathroom was dirty, the safe was broken, and the shower had not water pressure. elevator doors were scratched, hotel needed maintenance.

Tideline is a little hidden gem amongst the pomp and panache of Palm Beach County. A relaxing vacation amongst the Palms on the beautiful beach and it has something for all walks of life or simply the therapy of a walk on the beach! Staff and crew welcoming, human, and accommodating! Definite add for your romantic getaway list!

Location.

Beautiful place

So close to where I used to live in Palm Beach. Fabulous water view I’ve been here many times before and renovation is beautiful

Awesome location and that is all that is good about it

Really, really want to give the staff credit- they are trying their best. It’s clear that management is not supporting the front of the house to the point they are able to deliver 5-star service. The Tideline is woefully understaffed. Our room was not cleaned twice in a week-long stay; calls to room service went unanswered, maintenance requests needed second requests. It’s a great location and it’s ideal for families. Might not be the best choice if you’re expecting a truly luxe experience (rooms with connecting doors offer no privacy- you can hear complete conversations) but views are lovely as is the beach. Staff do try to help and all seem to want to make your stay as pleasant as possible. Our room was clean, nice linens, nice selection of mini bar options. With stronger oversight and guidance, Tideline could deliver a more memorable experience.

Boutique hotel on the beach . Valet parking is unnecessary . Spa was Na on Sunday and. Closed in Monday and Tuesday

Thank you to Caress who made our stay exceptional!!

I had a phenomenal stay at the Tideline! My partner and I had to book a last-minute accommodation as another nearby hotel canceled our reservation. Tideline stepped up and accommodated us right away, making sure we had everything we needed after a long day of travel down the east coast. The manager was wonderful in making sure we were comfortable, felt welcomed, and able to enjoy our time in Palm Beach in spite of the unexpected problem/cancelation at our previous hotel. The staff seemed to really take pride in knowing the guests and ensuring everyone's needs and names were known. We had a fabulous dinner at the restaurant and enjoyed drinks outside in the cabana before taking a walk out onto the beach via their private beach access. Everything was pristine and the service we received was full of care. Thank you, Tideline, for accommodating our last-minute reservation needs and providing a top-notch experience! I'll definitely be back for a longer stay...and another great visit to your spa!

Recently remodeled. Great for families

The hotel rooms have been recently remodeled. Small hotel that offers a more intimate service and amenities. The access to the beach and beach service is great. Sushi bar at night.

Frank, the bartender at Mizu, provided phenomenal service. All food is made to order so zero worries regarding food allergies. The ceviche is the best I’ve ever had. The hotel was recently remodeled. It’s bright, airy and expertly appointed. Already looking forward to a return visit.

Helen at front desk is great!

Hotel is run down but on the beach. Safe didn’t work and asked twice to fix it sad never happened. Couldn’t close air conditioning and took a day to fix. I stay there cause of location on beach. Front desk women named Chelen is the best thing of the hotel. She needs to get a raise. Always so sweet and tries hard to help!

Hotel is so poorly staffed with minimal help. On-site manager is unprofessional and mishandles concerns of guests. It is also not as up-to-date as photos showcase.

Beautiful place!

Need to fix up the hotrl

Gym is all broken. Nothing works. It’s a joke. Coffee maker for 3 days didn’t work and they never fixed. Run down. Looks they tried to fix with a quick paint job. I stay only because of the location.

The best

Excellent- great stay!

Love the location very quiet and great food options

Lovely rooms. Convenient beach with lots of chairs. Cost lower than most other hotels that are not as good Not so much- Resort fee- food cost but very good service.

Beautiful location, nice facilities nice rooms. Didn’t smell great. Creaky elevator. Not a 5 star hotel but wants to be.

Everyone was extremely helpful and accommodating. Looking forward to visiting the property again.

Amazing location right on the beach, the hotel looks great but they need to work on cleaning, and definitely check in, check out was great with a lot of flexibility the spa was great.

Very close to the beach, shopping and Dinning. Quiet, and relaxing

…..

Don’t stay there.

It was my birthday, we evacuated from the hurricane Milton. We had no shower. It didn’t work. I told the desk. They didn’t do anything. Didn’t offer to move us. Didn’t offer a discount. Nothing. We got power first thing the next morning and left.

Poor service. Very expensive to eat or drink. Elevators never worked right and were super slow. Very noisy. Dogs and pets everywhere. Smelled like dogs. Staff unhelpful. No microwave in rooms or in the lobby.

The property itself was beautiful and Corey the bartender was the best!! My complaint is that the coffee maker in my room did not work and mentioned to front desk multiple times and still did not get a replacement. There were also large black carpenter ants in our fridge cabinet.

Perfect place to evacuate too. Thank you Tideline

We evacuated from Fort Myers due to Hurricane Milton. I can not say enough about the staff and employees at this hotel. They were amazing

It was a great stay! Staff was extremely helpful. Food was delicious. Great place fkr wedding's or company get togethers.

We do a ladies' trip to Palm Beach every year and usually stay at The Breakers, but this time we decided to try something new and stayed at the Tideline. I’m so glad we did—it was fantastic! While the hotel isn’t as big as The Breakers, we really loved the more intimate experience. It felt like a hidden gem, and the restaurant was superb. Every meal was a treat! One of the best parts was the beach—no annoying rocks like some of the other spots in Palm Beach, just smooth sand and perfect for relaxing. We all agreed we’d definitely recommend Tideline and can’t wait to come back again!

I stayed at Tideline Palm Beach for a recent business trip, and it was fantastic! Check-in was super quick, which I really appreciated after a long day of travel. My room was perfect—really quiet and comfortable, so I got a great night’s sleep before my big presentation the next day. Even though I was there for work, the oceanfront location made it feel like a mini getaway. I’m already planning to come back with my family so we can enjoy the beach and everything else the hotel has to offer. Can’t recommend this place enough for both business and leisure!

My wife and I had the most incredible romantic getaway at Tideline Palm Beach for our 15 year anniversary, and I can't say enough about the experience. From the moment we arrived, the service was nothing short of 5-star perfection. We were warmly greeted with a thoughtful welcome gift—a bottle of wine—which set the tone for a truly memorable stay. The moment the hotel realized we were celebrating a special occasion we were upgraded to a stunning ocean-view room! The food at Brandon's Restaurant was exceptional. The room service food was just as amazing, with everything arriving promptly and tasting absolutely delicious. It's rare to find a hotel where the room service matches the restaurant quality, but Tideline truly exceeded our expectations. The entire staff went above and beyond to ensure our stay was unforgettable and it was like everyone knew we were celebrating and it was like they joined in on it, super special. Every interaction was warm, professional, and personalized. Tideline Palm Beach has quickly become our favorite escape, and we’re already planning our next trip back. This place is a gem!

I recently booked a stay at Tideline Hotel through Expedia, and I can confidently say it exceeded our expectations! From the moment we arrived, we were greeted with warm hospitality and stunning views that set the perfect tone for our family getaway. The rooms were beautifully designed, offering a blend of comfort and luxury. We had a fantastic view of the beach that made every morning feel like a dream. Waking up to the sound of waves was simply magical! What truly made our stay memorable were the family-friendly experiences the hotel offers. The kids loved the pool area, which was both spacious and inviting. The beach is super private and clean, and we enjoyed countless hours building sandcastles and splashing in the gentle surf. The hotel also organized fun activities for kids, which kept them entertained and gave us some much-appreciated relaxation time. Dining options at the hotel were top-notch as well, with a variety of kid-friendly choices that even satisfied our picky eaters. We appreciated the attention to detail and the focus on family throughout our stay. Overall, Tideline Hotel is a perfect destination for families looking for a blend of luxury and fun. We can’t wait to return for another unforgettable vacation! Highly recommend!

This is a GREAT property! It’s right on the beach and has a private beach. I was upgraded to an ocean view which was a great surprise. I had breakfast and dinner at the hotel’s restaurant Brandon’s and loved the food. The French toast for breakfast was incredible. Would definitely come back and bring my family.

Amazing hotel and staff

It was wonderful and the staff was very attentive the pet friendly was the cherry on top. Would go back anytit

The pool area and beach front terrace were both designed beautifully. The lobby and restaurant as well with luxurious materials and furniture. This would be perfect for a destination wedding, party or conference. The staff was very helpful and friendly.

Very nice room and views.

Hotel needs better front desk service

Let me start off by saying that the staff that works the beach area and bar area upstairs is phenomenal and they are running a tight ship however, the front desk and interior the rooms need some help. They did go through a new renovation but my room air-conditioning wasn’t work when I checked in, and the ceiling was peeling off in both rooms that. I also felt like for a resort stay even though it’s the middle of the summer the staff was not appropriately matched for service.

Very good overall!!

My fiancé recently opened a business in Palm Beach area and i went med to explore the hotels. I said this was in Palm Beach reasonably priced at $405 per night and we went to dinner at Buccan which i did enjoy. After dinner we headed to the hotel for our stay and before booking we said let’s just do 1 night to see if the hotel was worth it or go back to another one we were staying at in West Palm. So let’s say … 1. Arriving at 11:15pm no valet… understandable it’s late 2. before getting to our room he said let me know if the room is clean or if you want me to change it. I said why would your book me a bad room? I would change it now .. he said no it’s open so it’s clean just making sure. I said ok 3. Get to the room it’s smells me thinking maybe they just put the AC on. 4. I always book a room with a balcony. nope no balcony. I called 2x at the front desk no response so i went downstairs 5. I told him i booked a room with a balcony he argued and said no i didn’t. Then i showed him my reservation and he said oh we don’t have room with pool view with balcony. I said well i paid extra for it. can you get me a room with a balcony 5. Gives me a room with side ocean view with balcony and says it’s a favor for you i won’t charge you the extra. I said what extra i paid for a balcony and I’m just sleeping - I’m only enjoying 3 hours as check out is at 11am. (Horrible) 6. I slept - came in the morning and walk around the area around 8am. Went to the gym the elliptical didn’t work.