Thistle London Heathrow Terminal 5
7.8

Very Good

2175 Guest reviews

7.8
Very Good
2175 Verified Reviews
Read all reviews
Cleanliness8.2/10
Service8.2/10
Comfort7.8/10
Condition7.2/10
Amenities7.4/10

Bath Road, Longford, West Drayton, United Kingdom. See map

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Business facilities
Banquet facilities
Concierge services
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Hotel Description

Located in West Drayton (Heathrow Villages), Thistle London Heathrow Terminal 5 is within a 15-minute drive of Windsor Castle and Pinewood Studios. This hotel is 7.5 mi (12.1 km) from Twickenham Stadium and 7.7 mi (12.4 km) from Thorpe Park. Make yourself at home in one of the 266 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in West Drayton? This hotel has 5490 square feet (510 square meters) of space consisting of a conference center and 11 meeting rooms. Self parking (subject to charges) is available onsite.

Hotel policies

No rollaway/extra beds available

No elevators

Professional property host/manager

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Pets not allowed

Check-in from: 3:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available
  • Cashless transactions are available

Important information

You need to know
  • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
Special Instructions
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. This property offers an airport shuttle service to Heathrow Airport, Terminal 5, via the Heathrow Pod.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve onsite parking
  • This property accepts credit cards and debit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately GBP 16.50 per person
  • Uncovered self parking fee: GBP 18 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Hindi

German

Portuguese

English

Italian

Polish

French

Romanian

Dutch

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Entertainment

Non-smoking

Business facilities

Banquet facilities

Other

Concierge services

Gift shops or newsstand

Conference space

Coffee/tea in common areas

Breakfast available (surcharge)

Multilingual staff

24-hour front desk

Business center

Porter/bellhop

Meeting rooms

Wedding services

Number of restaurants - 1

Conference space size (feet) - 5490

Conference space size (meters) - 510

Number of meeting rooms - 11

Conference center

Snack bar/deli

Parking (limited spaces)

Self parking (surcharge)

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

Terrace

Banquet hall

Uncovered parking

Wheelchair accessible – no

Coworking spaces

Upper floors accessible by stairs only

Hotel reviews

7.8
Very Good2175 Verified Reviews
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Cleanliness8.2/10
Service8.2/10
Comfort7.8/10
Condition7.2/10
Amenities7.4/10
8/10
Excellent
John, 26 Apr 2025
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Perfect for T5 - Avoid the bar

Hotel ideal for travelling to/from t5 due to the pod system running right to the door. Hotel itself is quite comfortable although a little dated looking. Reception staff were very friendly and helpful on check in and check out with some advice on restaurant etc given. The bar/restaurant itself was a little bit of a let down, mainly due to the attitude of the duty manager. There was an issue with the computer so he stopped staff taking orders for food for 15 minutes (bearing in mind it was already quite late) as apparently “it not possible to order food on a pad just on the computer! When eventually decided. Pad could be used, the food was delivered with a grunted “this yours” followed by food virtually thrown down. Asked for cutlery which got a barked order shouted to the bar staff to bring it. No apology for the delay and left with the feeling of being a burden! Next time will head to McDonald’s or the kebab shop 5 mins away as maybe they want the custom!

6/10
Fair
Melissa, 26 Apr 2025
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Could do better

Location is great with the use of pods if your flying in and out of terminal 5. If your from a different terminal, be prepared for the gruesome transfer to T5 in LHR. I was asked if I can do a little bit of stairs where they assigned my room, it was quite a climb with 2 check in bags. Please make sure if you have bags and dont want to carry two sets of stairs, ask for a different room. The showe head was adjusted too much facing to the wall that I had to hold on to the wall to get rinsed. The shower know was too tight that i feared if I pivot it where I wanted it to be to adjust water temp that id break it. I was too tired to complain and just dealt with it since its just an overnight stay. Bed and pillows are comfortable. I hope the receptionist be a little bit more thoughful in giving rooms to travellers. Breaktfast buffet was good for its price point. The attendant inside was great.

10/10
Exceptional
Rodney, 26 Apr 2025
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Really convenient for Heathrow Terminal 5. Transport was easy. Bedroom was great. Great views of the airport from the dinning area which is in the same building. Great stay.

10/10
Exceptional
David, 26 Apr 2025
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Easy to use for T5, although the pod transport is expensive.

4/10
Poor
Jodi, 25 Apr 2025
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Old and outdated property. Banged up old furniture in room. Bathroom desperately needed to be redone!

8/10
Excellent
Tania, 24 Apr 2025
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Close to the airport.

8/10
Excellent
Joshua, 23 Apr 2025
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Well placed for travel from Heathrow T5, quick and cheap bus link.

10/10
Exceptional
Katrina, 23 Apr 2025
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The staff were super helpful both in reception and in the restaurant. The room was spacious and really comfortable and clean.

10/10
Exceptional
Jaime L, 22 Apr 2025
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MUY ACCECIBLE POR EL TRANSPORTE PUBLICO Y EXCELENTE PARA ACCEDER AL TERMINAL 5

10/10
Exceptional
Simon, 21 Apr 2025
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Perfect for Heathrow T5 for an overnight stay (before or after a flight) with or without parking. Also perfect for visiting and travelling into London with easy, convenient transport links.

8/10
Excellent
Sheila, 21 Apr 2025
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Pods from airport to hotel

8/10
Excellent
Danielle, 20 Apr 2025
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Great location for T5 and the POD was really easy to use. The room was small and the double bed felt smaller than a double, but the convenience of the hotel and its transport to T5 made up for it.

8/10
Excellent
Danielle, 20 Apr 2025
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Great location for T5 and the POD was really easy and quick. Room was small and double bed felt small, but the location and convenience of it all made it worth it.

10/10
Exceptional
Catherine, 20 Apr 2025
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Convenient

It was convenient for what I needed

10/10
Exceptional
Rodney, 20 Apr 2025
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The staff were very helpfull and polite. Our room was clean and just right. So very easy for public transport. very easy access to heathrow airport. We loved the place and would return.

4/10
Poor
Shannon, 20 Apr 2025
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There is no elevator on this property and you must carry luggage up or down stairs to access any of the rooms. This was NOT noted in the booking and would be a major issue for someone with mobility issues. The downstairs rooms do not feel safe and the property overall is very old and worn. It's right by Heathrow so the plans are literally flying over the hotel and it is very loud.

8/10
Excellent
Vera, 20 Apr 2025
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My room was clean and comfortable. However getting to the hotel was complicated and tiring.

10/10
Exceptional
Anne, 20 Apr 2025
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Very nice people

10/10
Exceptional
Denise, 19 Apr 2025
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handy for T5 heathrow

very handy for terminal 5 and with the POD to take you to the hotel. The room was ok but the bathroom was very small but for a night or two its ok.

10/10
Exceptional
Jennifer, 18 Apr 2025
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Very easy to get to from Heathrow terminal 5. Staff were very helpful and friendly. The beds and bedding are very comfortable. We opted for the breakfast before heading back to Heathrow to catch a train to our next destination. We would definitely stay here again.

8/10
Excellent
Hilary, 17 Apr 2025
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The bathroom could be updated. The shower was very slippery. A mat for the tub could help

2/10
Poor
Oliver, 17 Apr 2025
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Incredibly dissatisfied with our stay. Only stayed here as it was supposed to be easy to get to T5, and the Masters (golf) was on. This hotel was advertised as having sky sports and I even called up night before to check they’d have it on. I was told yes, just ask the staff to switch it on. We arrived having had a horrendous effort trying to get to the hotel.. better off in the Premier Inn. The golf wouldn’t work as they didn’t have the licence… great. Literally an advertisement outside the property saying that have sky sports. Oh.. and beers are £7! Long and short of it is if you have the money, stay in T5 (Sofitel?). Otherwise, you’re better off in the Premier Inn just up the road from this one. Will not be returning.

4/10
Poor
Michaela, 17 Apr 2025
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Terrible stay

Stayed 1 night before flying out on holiday, the room was very small and cramped. Extremely dated and dark. It was just me and my 11 year old and we struggled with the size. Beds were rock solid. Ate at the on site restaurant which was the worse thing I’ve ever eaten, safe to say went to bed hungry - they also kept pushing a wine offer for a bottle of wine. I was a solo adult???

10/10
Exceptional
Christopher, 16 Apr 2025
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The POD transportation connection to Terminal 5 is very convenient. I you're traveling out of Terminal 5 this is a great option.

8/10
Excellent
Laura, 14 Apr 2025
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I read the reviews prior to booking at the property. Some of the reviews were accurate and others were not. I found that: -There is limited access to get from the terminal to the hotel. The Pods in terminal 5 were the easiest transportation to/from the hotel. Just know the Pods are completely driverless on a predetermined track (think of a Disneyland ride without all of the effects) and they need to charge and have to reboot. I did have to wait once for a Pod to reboot prior to entering. However, it was easy and convenient to ride. They drop off at a "station" in the parking lot not far from the hotel. You just have to follow the signs from there. They are a bit harder to find inside Terminal 5 as they are not on the elevator signs. -There is no lift/elevator. However, to get to the first floor is all of 12 stairs. If you have mobility issues, I suggest asking ahead of time for a ground floor unit (which could be farther away from the front desk than the first-floor unit). -The restaurant is upstairs and a bit hard to find but the staff gave out easy directions. -I would bring a refillable water bottle. I found the water to purchase was expensive and easier to fill in the terminal. As for the room, it was clean and the staff were friendly. There was a decent step up into the shower though, so again if you have mobility issues, I would ask ahead of booking about shower access. There are also several UberEats restaurants you can choose from nearby that deliver to the hotel.

10/10
Exceptional
kaylea, 14 Apr 2025
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Exactly what I needed

Absolutely fantastic location and a beautiful room. I ate dinner in the restaurant and that was great too. No complaints 10 out of 10 for exactly what I needed.

10/10
Exceptional
anelma, 14 Apr 2025
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Conveniently close to airport.

8/10
Excellent
Earl, 13 Apr 2025
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Staff was very helpful

6/10
Fair
Heung, 12 Apr 2025
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none

10/10
Exceptional
Russell, 12 Apr 2025
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It is very convenient to either take the local bus or the POD to the hotel. A lot of stress is removed worrying about how much time you need to get to airport. Just a few minutes on the POD. We use the hotel as our first night sleep then off and about. Departing is just made more simple this way. You can ride train from the airport into the city.

10/10
Exceptional
R, 10 Apr 2025
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Heathrow T5 Hotel

Great location, just a few minutes on the bus to / from T5

8/10
Excellent
Lara Seph, 10 Apr 2025
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Great breakfast buffet

10/10
Exceptional
Lee Ann, 08 Apr 2025
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Perfect for basic stay for LHR T5

Perfectly cheap and cheerful for an overnighter before an early-ish flight from LHR T5. Very basic and a little tired, but had all you needed - shower and a clean bed - for a quick stopover. Breakfast was very nice and when factored into the room cost (£15 each if purchased on site) made the stay an absolute bargain. Local 423 bus only 2 stops to/from airport, stops right outside the hotel. Will definitely stay again!

10/10
Exceptional
Howard, 07 Apr 2025
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Good stay

Comfortable. I thought the hotel was actually in the Terminal Building so was a bit disappointed that it needed a bus ride to get there from the Terminal. Apart from that everything was good. I especially enjoyed the view of the runway from the Aviator restaurant.

10/10
Exceptional
Pari, 06 Apr 2025
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You need to come here and use those pods to the terminal. Like tiny little peas. 5 stars.

8/10
Excellent
Deborah, 06 Apr 2025
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The hotel wa clean very convenient to get to and from terminal 5 t Heathrow.

10/10
Exceptional
Mathijs, 06 Apr 2025
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Good value

8/10
Excellent
Gertrude, 05 Apr 2025
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Clean and comfortable but awkward location.

I needed a place to stay at Terminal five for an early flight to Madrid. The room was clean and quiet with lots of pillows and nothing thread-bare. My only complaint is that it was not clear when I booked that this hotel is not actually right at Terminal 5. This would have been acceptable if there had been an up-front account of the "pod" service when I booked, and where to find it at the terminal. I did not know about this, and waited for half an hour for a London transit bus which a MArks and Spencers employee advised me about. I used the pod service on the return. It cost eight pounds, but was fun because I had never used such a transit device before. If I ever need to use Terminal five again, I would consider this place because it is good value for money, but I might be tempted to stay at a hotel right at the airport, even if it is not at the right terminal.

6/10
Fair
Nicholas, 05 Apr 2025
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Good price and reasonable bed comfort wise but the fixtures and fittings in the room were old and tired. Looked like 1980’s bathroom and bedroom furniture. I didn’t stay for breakfast as I left too early. The pods are fun but overpriced and you don’t save money per person if there is more than one person using the pods.

8/10
Excellent
Christine, 05 Apr 2025
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Good afforable accommodation for T5 at Heathrow. We used the pods to get to the hotel, which were easy to use, although expensive.

10/10
Exceptional
Jewelee, 05 Apr 2025
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Very easy getting to Heathrow using the Pod. You can be at Paddington station in about 25 minutes using the Heathrow Express.

8/10
Excellent
Sharon, 05 Apr 2025
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Incredibly convenient for T5, will definitely stay here again next time I'm flying out of T5. The pod was great fun, you buy a gate code from reception for £8 which lets you through the gate into the pod station area (about 3 minutes walk from hotel). Friendly helpful reception. Useful shop in lobby for snacks and drinks. Room was tired as other reviews have said but clean and I slept fine. Kettle and tea in room. Only thing I didn't like was room security: the deadbolt did not work as I think the door is misaligned to the receiving slot, and the door chain was held on by tiny screws that probably a 3-year-old could have kicked open. So as a solo female I felt a little uncomfortable but not enough to actually go ask for a room change.

4/10
Poor
Andrew, 02 Apr 2025
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Very comfortable hotel with a lovely view of Heathrow. Good sound proofing. But….. being charged £18 for vehicle parking was a shock. I checked in at 3 am and had to be out by 11am. More than £2 per hour was a joke. Very disappointing despite being a lovely hotel.

10/10
Exceptional
Devere, 02 Apr 2025
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Very easy to get transportation

8/10
Excellent
Chris, 02 Apr 2025
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Convenient hotel for terminal 5

Stayed here overnight before travelling from terminal 5. It is extremely convenient as you can use the "Pod" to travel quickly to the terminal which is quick. No waiting around for buses and you get your own personal pod to whisk you overhead to the terminal. I thought the hotel had been smartened up since our last visit. The evening meal was pretty good and not expensive.

8/10
Excellent
Paul, 01 Apr 2025
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Great location for T5

10/10
Exceptional
Emma, 01 Apr 2025
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Amazing place to stay for use of Heathrow T5. Great views, staff and food. We will definitely use again.

8/10
Excellent
Laura Lee, 01 Apr 2025
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I always stay at this hotel. It's very easy to get to via the bus or POD. It's a budget hotel that offers everything I need. The rooms are just fine. Nothing fancy but just what a budget minded person needs. Food can be purchased within walking distance. The staff is wonderful and very helpful.

8/10
Excellent
Daniel, 31 Mar 2025
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Used as had early flight from LHR the following morning. Perfectly functional airport hotel with friendly and helpful staff. White Horse pub nearby was great to eat that evening. In-house shop very expensive. Rooms clean and comfortable but hotel overall a bit noisy.

8/10
Excellent
Richard, 31 Mar 2025
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Great location

8/10
Excellent
Lorenzo, 31 Mar 2025
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Old property, no lifts, but good value and convenient.

8/10
Excellent
Miss Eva Shiu Hang, 30 Mar 2025
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Convenient place to stay

Clean and quiet room for one night stay before going to Heathrow Terminal 5 for early morning flight. The biggest advantage of this hotel is the pod that transport you from the parking lot behind to the hotel to terminal 5. Rooms were tidy but simple. It does the job of quick stay before going to the airport.

6/10
Fair
ARLENE, 30 Mar 2025
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Stayed 1 night as I had an early morning flight the next day. Room was reasonable size. The hotel has a shop to buy snacks. Got the POD from hotel to Terminal 5 at Heathrow booked through reception.

10/10
Exceptional
Joao, 29 Mar 2025
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Great

8/10
Excellent
Tricia, 28 Mar 2025
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Great place to get some rest between flights. Espresso machine in the room is nice, hot bath and comfortable bed. We arrived late, got good rest, caught an Uber to Windsor for the day and flew out that evening.

6/10
Fair
Christine, 28 Mar 2025
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Never again

There were small stains and hairs in one of the beds. Not very nice to see. Room was basic but it wasn’t expensive. We ate in the Aviator restaurant for dinner. Never again. Nachos to start - they were served cold and couldn’t taste any cheese. I heard the people on the next table complaining too when they got theirs. I had fish and chips and asked for garden peas - it came with mushy peas. They changed them for me. The fish looked enormous when it arrived on the table. It was all batter and it looked and tasted like the fish had been deep fried several times. Yuk. There was a small amount of white fish inside. Complete waste of money.

2/10
Poor
Susan, 28 Mar 2025
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Missing purse

I put my purse in the safe, forgot to take it with me but it wasn’t there when I asked?.. I am reporting a theft.

8/10
Excellent
Sarah, 28 Mar 2025
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Easy stay. Walking distance from Eurocar.Bed was comfortable.

10/10
Exceptional
Lesley, 28 Mar 2025
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Fine

10/10
Exceptional
Tony, 28 Mar 2025
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Always stay here before flights .. always good

Stopover stay before flight to Dubai

10/10
Exceptional
Adrian, 27 Mar 2025
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Good stay as use the hotel every time I fly from Heathrow.

10/10
Exceptional
Jason, 27 Mar 2025
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The staff were nice and made the stay enjoyable

10/10
Exceptional
John, 27 Mar 2025
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We enjoyed a courteous and helpful staff - the breakfast was well worth it with so many wonderful choices to select for a day's kickoff and travel. The hallways could use an upgrade in color and scratches on the darkly stained doors, carpet and chair rails. The room was clean tidy and quiet.

10/10
Exceptional
Kelly, 24 Mar 2025
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Great for ease of terminal 5

Great for Heathrow Terminal 5 - pods were easy, restaurant food was very good.

8/10
Excellent
Stephen, 23 Mar 2025
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Comfortable Lay Over Stay.

Good place to rest for a layover at Heathrow. $16 and a short walk to take the hotel transport there from terminal 3. $16 Uber back to terminal 3. The bed was comfortable and the room was quiet. In the morning the hot water was very loud in the pipes so I feel bad for the rooms near ours that would have head it.

8/10
Excellent
Louis, 23 Mar 2025
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Decent stay

Easy access to terminal 5 but no lift and the bathroom made a gurgling noise which was from the other rooms when they flushed the toilet or ran the shower

10/10
Exceptional
Robert, 23 Mar 2025
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Good for a night sleep before an early flight

8/10
Excellent
Amanda, 22 Mar 2025
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Easy access to Terminal 5 Heathrow Well priced. Would recommend

6/10
Fair
gary, 22 Mar 2025
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Property ok , rooms ok, but the price of items in the shop are over priced who in there right mind would purchase a packet of crisps for £6.59 daylight robbery nearly every item was 4 times the price of a supermarket. Even the airport was cheaper. Restaurant food was not that great either. Rooms were ok though

10/10
Exceptional
Katie, 21 Mar 2025
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Quite honestly couldn't be more impressed, we were due to fly early today (21st March!) and stayed the night here, woke at 5AM to find our flight cancelled and ourselves stranded. The hotel manager was extremely courteous of everyone who was stuck and offered us food/drink as by the time we had made contact with the airline and confirmed we could not travel we had found ourselves stranded as no trains/buses route home. Everyone was so helpful and patient with us - incredibly comfortable stay, the room was clean and quiet, a bit dated but for a well priced overnight stay I can't fault anything

10/10
Exceptional
Gwen, 20 Mar 2025
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Comfy bed. Great big, deep bathtub!

8/10
Excellent
Alexandra, 20 Mar 2025
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Ok for a night before flight

It was fine for a night before a flight. Pod system very handy and fun. The lobby is nice enough but the general hotel layout/room corridors looks very tired. Room itself was fine, clean with Nespresso machine. Bath had a few dings in it and it was also very slippy when wet. Aviator bar is nice, great to watch the planes.

8/10
Excellent
RODERICK, 20 Mar 2025
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Always a good stay. Nice staff. Reasonable prices. Convenient

8/10
Excellent
Jill, 19 Mar 2025
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Good hotel and reasonable price. Helpful staff. Good location for Heathrow airport. The hotel uses ‘pods’ to transport guests from the airport to the hotel, but it appears that this is an additional cost which I wasn’t aware of when booking.

10/10
Exceptional
Carl Gene, 19 Mar 2025
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Clean little no frills airport hotel that you can access from terminal 5 via the pod. It does cost 9.00 per person each way to take the pod but very convienent.

6/10
Fair
Kevin, 19 Mar 2025
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Toilet seat was clearly uncleaned with dirty on the surface of the seat

6/10
Fair
Ell, 18 Mar 2025
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The quality of this hotel has gone down since I stayed here last September. They used to have two bottles of water in the room now they’ve taken that away. There was only one bath towel and half a roll of toilet paper in my room. The front desk staff were always too busy so I couldn’t ask for what I needed. The bed in my room was comfortable enough but the pillows were so thick that they hurt my neck and I could not sleep on any of them. It seems like there is not enough housekeeping staff there….the ones I saw were very busy and seemed stressed out. While this hotel is very convenient to London Heathrow terminal 5, the management and/or owner has really downgraded the standard of this hotel which is a shame. As they sure have not decreased the prices any.

10/10
Exceptional
Suad, 18 Mar 2025
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I liked it but the area around is isolated and maybe not the safest if you’re a solo girl, uber don’t commute

10/10
Exceptional
Julie, 18 Mar 2025
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Easily accessible from the airport via public buses. However, there wasn't much around in the area. The hotel does not have an elevator but wasn't a problem for us as it was only a few steps. There's only one main floor. Hotel was very quiet even though we were really close to the airplanes and could see them from our room. Overall, would recommend if you need a place to sleep overnight but not if you're planning to staying long term as it was quite far from everything else.

8/10
Excellent
Laura Lee, 17 Mar 2025
expedia-logo-v2.pngTraveller

This is a good budget hotel. My room was small but clean. You had to close the door to use the toilet. Friendly staff.

8/10
Excellent
Robert, 16 Mar 2025
expedia-logo-v2.pngTraveller

Property was OK for a one night in transit stay. However although the breakfast was great the food in the evening was disgusting. We ordered nachos and chicken strips. The Nachos looked and tasted like they had been put together by a five year old, globs of sour cream and other indescribable ingredients slopped onto a plate, no cheese, everything cold, had two chips an left the rest. The chicken strips were overcooked and there was three small strips for £9. Also left them, it was like eating beef jerky. Service was slow and unfriendly.

8/10
Excellent
Fiona, 14 Mar 2025
expedia-logo-v2.pngTraveller

Very convenient

8/10
Excellent
Peter, 14 Mar 2025
expedia-logo-v2.pngTraveller

Although called Terminal 5 hotel, the only transport option to the terminal is a pod service, which costs £8 each and can get busy with queues making it stressful. The Hoppa bus is not available and taxis cost around £28

10/10
Exceptional
Richard, 14 Mar 2025
hotel-logo-v2.pngTraveller

Awesome hotel with great airport view from the bar

Stayed the night before an early morning flight and it was ideal. Stayed here twice now and would again.

10/10
Exceptional
Sharon, 12 Mar 2025
expedia-logo-v2.pngTraveller

Excellent for t5 at Heathrow. Comfy spacious rooms. Loving the driverless pods from t5 to hotel very ‘space1999’ 😀

10/10
Exceptional
Victoria, 12 Mar 2025
expedia-logo-v2.pngTraveller

Easy place to stay before flight in morning

10/10
Exceptional
Andrea, 12 Mar 2025
expedia-logo-v2.pngTraveller

Nice spot for a quick stop when doing a stopover. Nothing fancy. Conveniently located next to the airport. Great location to visit Windsor Castle.

4/10
Poor
Bob, 12 Mar 2025
expedia-logo-v2.pngTraveller

Tired and in need of extensive renovation

8/10
Excellent
Verified traveler, 09 Mar 2025
hotel-logo-v2.pngTraveller

It was good stay and clean.

6/10
Fair
Mark, 09 Mar 2025
expedia-logo-v2.pngTraveller

Clean, somewhat old feel to this hotel. Room was adequate if a little small. Breakfast was good and servers were very helpful. Would have liked a shuttle to the airport instead a £8 pod that takes less than 2 minutes.

10/10
Exceptional
Nicole, 06 Mar 2025
hotel-logo-v2.pngTraveller

The bar manager helped resolve some issues with our food and really made the issue less stressful on my husbands birthday

10/10
Exceptional
Michael, 05 Mar 2025
expedia-logo-v2.pngTraveller

Pretty nice place for an airport Hotel. There is a monorail Pod that zips you to the terminal for $8, from there, lots of options to get to downtown London. The breakfast buffet is a really good value. For variety, you can walk .5 mile toward Heathrow for more food/restaurant options, including McDonalds and an Asian restaurant, Or walk 1.5 miles to a place called 3 Magpies.

6/10
Fair
Lawrence, 04 Mar 2025
expedia-logo-v2.pngTraveller

The hotel is very functional with a dormitory feel to the rooms layout, service was good A major shock was the surcharge of £8 to use the five minute POD ride, something that needs to be factored in with the room rate

10/10
Exceptional
Peter, 04 Mar 2025
expedia-logo-v2.pngTraveller

Very easy to locate and get to Also handy that it's right across the road from Heathrow airport. Room size is perfect and kept very clean. Staff are very professional about their job by being friendly and helpful. Food quality and service is very good with great options on the menu. Overall a pleasant hotel to stay in and very good if you are looking to stay near Heathrow.

8/10
Excellent
Martin, 04 Mar 2025
hotel-logo-v2.pngTraveller

A tad cold, managed to fool the system into heating up properly. Caught the Pod to T5, a complete rip off and should be provided free! Apart from those two niggles everything else was good.

6/10
Fair
christopher, 04 Mar 2025
expedia-logo-v2.pngTraveller

The twin room I booked was inappropriate, It was basically a double bed with the mattress turned, I complained to reception and the happily changed the room FOC to a family room! No issues with the room but wasn’t happy about the size and zero distance between beds

6/10
Fair
Paul, 03 Mar 2025
hotel-logo-v2.pngTraveller

Needs refurbishment

Hotel shabby, rooms clean but very basic. Shower head too low so unable to wash hair without crouching down.

8/10
Excellent
Maureen, 03 Mar 2025
expedia-logo-v2.pngTraveller

It was conveniently near the terminal. Pod system is amazing. Check in and out was easy. Only negative was no lift and the price of wine.

10/10
Exceptional
susan, 03 Mar 2025
hotel-logo-v2.pngTraveller

The best place for terminal 5

This is the place to stay for Heathrow terminal 5. Nice restaurant and bar. Great breakfast and a patio overlooking outbound flights which was fun to watch. Room was nice and quiet, great bath and shower and tea making facilities and an easy trip on pod to terminal 8 pounds. No elevators so if you struggle with steps to restaurant it wouldn’t be for you. But I was impressed. Staff were great!

10/10
Exceptional
Mrs Marie J, 03 Mar 2025
hotel-logo-v2.pngTraveller

Overnight stay for early flight

Excellent location for Terminal 5 Heathrow, regular service bus, 4 mins, stop just outside hotel. Convenient and cheap! Really comfy beds and quilts, AND the added pleasure of a bath. Pleasant meal in Aviator Restaurant, but watch out for added “service” charge.

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