The Westin Jekyll Island Beach Resort

8.6

Excellent

961 Guest reviews

8.6

Excellent

961 Verified Reviews

Read all reviews

Cleanliness9.0/10

Service8.8/10

Comfort9.0/10

Condition9.0/10

Neighborhood9.0/10

Amenities8.6/10

Jekyll Island is a beautiful and peaceful island. The Westin has recently undergone renovations and sits next to a nice, small shopping area overlooking the ocean. A great value for such a nice hotel at such a reasonable rate.

Great location

This place was so nice!! Although it was very busy it was calm. They were so nice when I was the one who made the mistake and booked the wrong type of room. Although they couldn’t move us they sent me and my hubby a nice gift for our anniversary since I just mentioned why I wanted the special room. Everything we needed was taken care of!!

Pleasant return stay

Very clean and fresh, facilities very well kept and amazing landscaping to rival any tropical paradice.

No gift shop or vending machines on property. We were actually told to go next door to another hotel to buy things. Can't uber eats because drivers don't want to pay the charge to come on island. Super inconvenient

Great Stay!!!

Beautiful property…. Right on the beach and within walking distance of everything….such a perfect location!

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Golf

Overnight stay

We loved our stay and wish we whad stayed more than a night.

Great place!

Dining options in the evening, a litter overcrowded.

The updated decor was adorable. Staff was great with my scatter brain self and the rush of conference attendees coming in.

Favorite

Very nice and clean but expected a little more from a “resort”. Staff was very helpful and polite. Convenient location. Beautiful beach!

Good stay

Beautiful property in a great location. Enjoyed the complimentary bikes to ride around the island.

Our check in was easy. The parking is convenient. We did not like being on the 4th floor since we are traveling with our dog. The location is delightful. The service in the bar/restaurant was very good, but the food was not.

It's a beautiful property and the front desk staff are very friendly. Unfortunately they charged me for valet parking for three nights when I only had it for one night and the fire alarm went off twice in the middle of the night. If it weren't for those things I would have given it five stars

Excellent stay for the event we were attending at the nearby convention center. Extremely clean and very comfortable.

Went there for a New Year's Eve party. The hotel had set up a few bars so the wait was very short, if any. The room used for the party was better suited for just about anything other than a party with ~200 adults. What little seating they had was sofas that were very low to the ground. Most in the room were standing. The opening band were much better than the headliner.

Loved it!

Very comfortable. Felt pampered. Staff were excellent, helpful, attentive, and pleasant. Would definitely come back again. We had the ocean view room and it was definitely worth the extra cost.

We have stayed here many times over the years and have been very happy overall. Unfortunately, they did make a change with the restaurant recently and that was not a good decision as far was we’re concerned. We really enjoyed The Reserve dining experience and they have completely eliminated that and have replaced it with a very generic decor dining experience with absolutely the worst food I’ve ever had. We were very disappointed in this change and it will cause us to consider staying elsewhere next time we’re in the area. Change it back please!!!!

From the start of our stay till the very end everything was TOP NOTCH.

We stayed for one night during holiday travel. The hotel is wonderful. Unfortunately the weather did not allow us to enjoy the outdoors much but the beach looked great. We must have gotten a recently renovated room. It was spacious clean and quiet. Front desk, valet and bar staff were helpful and friendly. We were disappointed with the restaurant though. The menu seemed out of season and overpriced ($5 for two pieces of toast?)The wait staff seemed unfamiliar with the menu and overall the food was just average. We would definitely return but look to eat elsewhere.

Beautiful views with friendly staff.

Great place will return soon

Very good

Very disappointed in dining options. Loved Reserve last year but not Willets this year.

Construction during vacation

The hotel was undergoing construction. They should have closed the floors they were working on. There was a terrible chemical smell, we had to walk through bare floors that had chemicals on them and they were working past 7 pm on Saturday evening and began laying floors down and banging at 8:30 am on a Sunday. This is all happening a few days before Christmas. Had we known they were undergoing renovations we would not have stayed there. We complained and they did comp us a dinner, however we would have much rather paid for the dinner and enjoyed our room.

We reserved an ocean front room but most of our view was obscured by a palm, was really partial ocean front. Woke to workers replacing the carpet in our hall. Not sure why this floor was not closed for this type of renovation.

Nice property lots of fun

Beautiful oceanfront.

Beautiful accommodations!

I like the atmosphere and the great staff service during my stay. I did not like their pet friendly policy. I almost got bitten by one dog who walking to the lobby.

Everyone was helpful and making sure we had no complaints. It was directly on the beach and the village area.

Location is great! My one request would be to offer complimentary coffee every morning - not just on the weekend.

Staff and property was amazing. Made my stay very enjoyable.

I booked the Westin for a girls trip with my best friend. It was our first time to Jekyll island and it did not disappoint! Everyone who greeted us was kind and very welcoming! Our room was upgraded to a partial ocean and it was gorgeous! Staring at the ocean all day and night with the lovely sound of the crashing waves!! The front desk was helpful to book our morning bike rides! Rone, I’m not sure his exact title, quite possibly the bellman manager, was FANTASTIC!! always a smile across his face and so happy to help guests. We enjoyed chatting with him every morning!! Fantastic hotel for any getaway, amazing views, and friendly staff!? What could be better!!

Very enjoyable.

Not a bad place to stay although got in the shower washed my hair then found out there wasn't any liquid body wash.

Construction

Westin is always nice. However we stayed during a lot of renovations and things weren’t up to the usual standard of cleanliness.

Ok

Oceanfront room had nice view. Beds comfortable. Neither elevator worked to go down from 4th floor and had to take steps down. When reported they said it would be fixed tomorrow. Staff for the most part was nice. Waiters and bartenders were excellent. Ceiling in room had water damage from leaks and room was musty.

Paradisr

Beautiful property professional staff idyllic setting. We will be back

The restaurant, the staff, the lobby, the pool, the beach, the property were all as expected. My first visit to this island was a good one. It was a great two days.

The only reason that it didn’t receive 5 stars in every category was the construction on our floor. Without that all fives.

The rooms cost so much and not very up to date and then They charge you more fees on top of that. There were leaks in the ceilings and stains on the carpets. When I first got there they gave me the wrong room and I had to go back down to get it fixed. I will never stay here again. There was a nice hotel down the way that did not cost as much and it comes with breakfast.

Location is awesome

The Westin is located at the beach and shopping is there also. Very walkable and pleasant

Best bang for the buck

Overall amazing hotel and the staff was top notch. Amenities in the area were excellent and the food was excellent. I would highly recommend to anyone who wants a quiet getaway that’s off the beaten path.

Ocean Calm

It is a beautiful hotel and loved seeing the ocean and being able to walk around the village. All we needed was there. Exceptionally clean and comfortable - bed, chairs, desk. Staff was always friendly and helpful. Nice pool area. Loved the Starbucks cafe.

Great beach location, food poor ,dog friendly

Good Features ; Excellent location on Jekyll easy parking , shuttle available to take you wherever you would like to go on island must return to hotel by 10pm . beach behind hotel easy walk and nice lounge chairs with umbrellas. there is beach service for drinks n lunch . rooms nice, staff friendly. very accommodating for pets , walks follow the beachfront and dog waste bags/trash containers provided along walkway . walking distance to a few basic eateries . Negatives ; bell hop service lacking at check in , had to struggle with my bags , no complimentary water at check in, no complementary coffee in lobby . The restaurant menu is the worst I have ever seen . Only item worth ordering is a salad so Plan on dining somewhere else . The lunch menu at the pool area is not much better . Otherwise pleasant stay .

The location was excellent, beautiful beach and scenery. Did not like not having available the luggage carts. Had to ask front desk for one, she seemed put out that we didn't want a porter to help

Wonderful and great place for myself and the family.

View

Super clean. View of the parking lot lol

Great beach but arrived to room with impressions of some one having laid on bed so needed that corrected and needed new towels. Supposed to be daily house keeping but had to stay on them daily to clean room and clean towels. Resort fee was surprising seeing didn’t offer much. Will not be back to that hotel. Go next door - they have great hamburgers and hot fries

This is the best property on Jekyll Island. It is very close to everything; the beach, the water park, walk to eateries, convenience store, etc. It is also a very quiet property with attentive staff.

All was fine

Quiet. Over priced for value

The property was luxurious. I wish there was more food options for vegans.

Love the historical tours!

Too cool for the water, but Jekyll Island history is fascinating.

Best!

This hotel is in a perfect location with wonder amenities. I only rated it 4 stars because our check in experience was sub par. Our room wasn’t ready until almost 5 and we never received a text to let us know when it was ready. The manager was extremely helpful but it should never have happened.

Great stay, lovely pool and relaxing getaway

Great hotel! Minor issue😊

Excellent hotel! Extremely clean… only issue is we did not receive the room reserved… hotel “overbooked” and we got the short end of it.

Memorable

Always a pleasure staying at this hotel.

Love this property !

It was a very relaxing stay ! Staff were friendly and check in was easy . The only bad experience I had was with the staff at the pools bar they were rude and did not know what was going on .

My family had the best time during our stay! We never left the hotel because we had everything we needed right there. The staff was absolutely amazing.

Good location by the beach. Hotel staff is friendly, even in the face of a million people that had descended on the Jekyll Island during Memorial Day. Westin lending out the use of bikes was a pleasant surprise. Eateries around the place are reasonably priced.

Relaxing luxury at its best

Such a great place to stay if you want a luxury relaxing experience,

We brought grandchildren to celebrate end of school year. We called to see if our room was available a couple of hours early. We were told it should be ready in 45 minutes, it was 2 hours.

We enjoyed a week long stay with peace and quiet and a clean room. The employees are very nice and friendly! Enjoyed all the amenities, bikes, beach chairs and restaurants on site!

Booked a Studio Suite King Ocean View and unfortunately they only had an inside corner quite far from the beach for us. Yes, we could definitely see the Ocean at a distance but mostly had a great view of dozens of balconies, several so close we could shake hands with our neighbors.

The only concern was slow service at the restaurant.

Property located on a good stretch of the beach. Property was good. Individual room average.

Construction going on, not peaceful at all. No chairs on beach for guests. Food at bar and Saltys took way tooo long. Lunch should not take 1.5 hours. After waiting that long food was incorrect, received fries instead of salad. Hot tub not working.

The property was beautiful! Was disappointed with the bathroom. The bathroom was huge but yet the sink/counter was only 3.5 feet long with minimal counter space. The toilet was SO LOUD it would wake the other person up in the middle of the night. The shower water pressure was non-existent and impossible to feel clean. The water did not get very hot. Overall for it being the Westin I was disappointed with the rooms. The staff were amazing, the pool and property were great.

The pool, comfort, view

Don’t need assistance.

Did not need Bellman’s help , just wanted a cart , would not provide, maybe its his job , My Job is to remind myself to Choose somewhere else to Stay and spend my money.

Fantastic

excellent staff

The tv was terrible, otherwise it was great.

Great beds Clean. Friendly staff

Sunday and Monday was wonderful. All restaurants stop serving breakfast by 9:45. That seems very early for weekends.

Love this property every time we stay! Exceptional facilities, amenities, and service.

In room Carpets was wet i did Caplan but not any solution

In Room carpets was wet i did Caplan 2 times but no response

We love the Westin at Jekyll and will stay again!

Great stay at Westin in Jekyll

Great stay…..really loved this property./ Jekyll is finally getting a tiny bit bigger, with more restaurant and shopping choices. Perfect location, very friendly staff, room was clean and in a perfect spot. Best hotel on Jekyll…..will definitely stay here again!

I was in town for business but had my wife and daughter along and we all really enjoyed the hotel. We will definitely come back and stay at the hotel again.

Great relaxing stay

Service

The waiters and waitress in the restaurant were texting at a time with getting orders wrong and because of language barriers and age of one were challenges,

Na

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I love the modernness of the hotel, everything is in walking distance and great location from convention center!

It was a nice facility. Overpriced. The only restaurant was unbelievably overpriced. You had to pay a fee to get on the island... every time you left. Housekeeping didn't clean room every day which wasn't a problem but there were no towels racks for wet towels.

We liked the diasability enabled room.

Location

The hotel was beautiful. Staff was friendly and knowledgeable. The only downside was our room phone didnt work but other than that it was an amazing stay. I would definitely recommend the Westin.

Beautiful property right on the Atlantic with great rooms, fantastic grounds and excellent staff.