The Ocean Key Virginia Beach Resort

7.6

Very Good

1288 Guest reviews

7.6

Very Good

1288 Verified Reviews

Read all reviews

Cleanliness7.8/10

Service8.2/10

Comfort8.0/10

Condition7.4/10

location8.6/10

Neighborhood8.8/10

Quality7.0/10

Value8.4/10

Amenities7.4/10

I paid for an ocean view suite 2 weeks before I stayed. They booked me in a back room on the city/marina and said nothing. Did not honor what I paid for or try to accommodate.

Comfort is Key

We loved the room and its amenities; hated the bed (the mattress cover was uncomfortable). Staff was polite, location is convenient.

Everything for the most part was great! Could hear neighbors through the walls, my kids were there for a competition so going to bed at a decent hour was thrown out the window.

We found a roach crawling around in the front bedroom. There was never hot water in our unit. This particular weekend was the AAU Indoor Track Nationals, there were kids EVERYWHERE running up and down the hallways being loud.

We stay in that area every time we visit Virginia Beach.

It was a great experience

The unit was very clean and comfortable. Will rent again.

Was so dirty and run down we cancelled and went elsewhere

Not what I expected noise from upstairs and next door kept going all night . Left in the middle of our stay won’t stay here again

Been here 3 times now and every time the staff is always helpful and just super nice. Overall just a really good team

This was a great time

As advertised

Though the rooms didn’t meet my cleanliness expectations, the staff was very nice and prompt with our bug issue. We were moved immediately, and they were sooooo friendly. The room was also very cold despite having the heat on due to air coming through the balcony door and windows.

It was so loud and rundown. Kids ran up and down the halls playing tag till midnight. The halls smelled musty and old. Very outdated. The front desk staff was busy talking to friends and seemed bothered to check us in. Walls are so thin you hear EVERYTHING.

Decent room and setup, staff was nice! Bathroom had mold along the tub and on the floor. There was a major condensation problem, puddles of water under the beds.

My daughter had a wonderful time with her friends in the pool for her Birthday! The definitely enjoyed themselves!

I had a great stay beautiful view and the beach is walking distance

Good

Our deluxe suite was roomy and had everything we needed. Definitely a little dated but a really good value for family travel. Front desk staff was very friendly although not very professional looking. Attached ice cream and pizza place was a plus!

I booked the property for multiple reasons. One of them being the room said it had a ceiling fan. When we got to the room there was no ceiling fan. The room was supposed to be non smoking and there were signs everywhere about not smoking in room and property but had been smoked in and smelled pretty bad. The lights were falling off the wall, the room condition was ok. Another reason we booked the room was the picture on site showed a room with a balcony and the room did not have one. I guess I should have checked that better. We ordered from the pizza place in the building and the pizza was cold when we went down to get it and the side of ranch we got was like water and smelled and tasted funny. Had to pay extra for the ranch but ended up throwing it away. The pool area was dirty with clumps of hair all over the place. There was only one elevator that worked so it took forever whenever you had to use the elevator, epically when trying to get your cart up and down from the parking garage. There was a light in the room with the couch that could only be on for a couple minutes before it started striving so we could not use the lamp in that room. When we went to play pool the pool table kept getting the balls stuck so we would have to spend extra money everytime we played a game to send balls down the pockets to get balls unstuck and then had to spend money to get those balls released to play a game.

Stayed for 1night room was nice and very clean friendly quiet.

Overall is good. shower faucet was broken.

Elevator is still down. Last 3 or 4 stays only one elevator is available. I left an item in the room after I left and have been trying to reach someone to hold it and I will have a friend come get it, but no one is returning calls or emails.

This is definitely an older hotel. However, it is average in most things, like fixtures and decor. The stove and microwave with a bake setting work great! It is located in a convenient spot, with Roma’s downstairs. Romo’s delivers to your room, and they are fantastic! I appreciate Ocean Key’s quick responses and their always friendly and helpful nature. Judy is one of the most beautiful human beings. She is knowledgeable and discerning; she was just the friend I needed after a grueling four-and-a-half day of travel. Their rooms are very comfortable and have all the things I need to care for my family. The televisions are large and clear, and the showers have fantastic water pressure and are hot!

My stay was excellent! My family and I come every year this time of year. The hotel and the staff is wonderful

Loved it

This was a great place for us for 5 days. The rooms were nice, clean, comfortable and the kitchen was very well supplied. I was disappointed we didn’t have an ocean view but the view of the inlet was neat. The traffic on pacific Ave was loud but died down after about 10 or 11pm. The pool and game floor were awesome. Nice having a restaurant on the property. The staff were great.

The staff was great!! Wonderful weekend getaway

It was clean and the staff was very professional

Room was nice,clean and had everything we needed. Enjoyed pool and hot tub and activity room. The only two things that I would say I was dissatisfied with is the parking was limited and very tight spots. Also there was only one elevator working.

This is the second time this year I have stayed at this location and they only had 1 elevator working. That is my only complaint. I will stay here again.

I would not recommend this property to anyone. Long wait for single elevator since the second one was down on a weekend to have a phone line installed. The hallways were extremely hot while waiting, pot smoke in the hallways and very noisy guests and employees not to mention I had my wallet stolen in the Roma restaurant in the facility by one of the employees of the restaurant.BEWARE!!

My room sleeper sofa was broken and staff did not tell maintenance staff to respond. So when they finally sent maintenance staff they decided to get another sofa from another room. Guess what I had to help maintenance person to get and carry sofas. Now that being said I am highly disappointed!!!!

Staff was pleasant. The resort is in need of thorough cleaning and maintenance. Room was very spacious and great for a family.

Only one elevator

This is our 2nd time staying at Ocean Key Resort, and we greatly enjoyed our stay. The rooms are very comfortable and the price was not too expensive for 2 nights. Plus, there is a nice indoor hot tub and pool to relax in. Everything is in walking distance; restaurants, shopping and grocery stores. We will book with Ocean Key Resort again next time we visit VA Beach!

We like that it was a block away from the beach. And with kids it was great. The parking was easy and the pool was nice cause it rain when we was there and and the pool was indoor.

Nice property, definitly older and showing wear but kept clean. Sandwiched between two major beach roads so traffic noise was insane, lots of redneck aholes racing up and down the strip all hours of the night. Very easy walk to the beach and boardwalk and walkable distance to resturants and shops (5 mins or less). Small pizza place in first floor was convenient.

Floors were dirty and evrything was very outdated

Worth the price

It was good for family with two kids. Property is old but Clean and plenty of room for family of 4. Near beach with walking distance. Only they dis not let us park until 5 at the checkout day where they had plenty of room in the parking cause us some trouble relocating the car.

From not a happy customer

Not very happy with the front desk ladies. I had called them to double check if I can get a balcony ocean view with my room. I was told I need to book than call them back. I had gone ahead and booked than I did call her back (right aways!). She remebered me calling and asking. She had told me she has openings and I am set for a balcony room. I get to the hotel. Get in early which is great but when I got to my room there was NO balcony. I called down to the front desk to ask them. They had not lied to me once but also lied to me again when they told me I was already booked for a balcony and wasnt. Than said they had none open which was a lie. Than told me it coast extra a night for a balcony room. That information never was told over the phone. This hotel needs new / better front desk ladies. Other than the lies the hotel was great. The beds were comfy. The housekeeping was also very rude. Its a shame its such a nice hotel with ignorant employees.

They need to upgrade the furniture it looks a little dated but it was nice for the price that we paid next year we will probably try to get a more modern accommodations accommodations

My sister and I came to VA Beach for the Funk Festival, which was held on the beach at 24th Street. The property was on the quieter end of the beach which is great but a ways away from the festival. Room was clean but had issues with a slow drain in the tub. The door leading into the hotel from the parking area was out of order and we had walk around to use the front entrance. Overall I would stay here again, just some minor issues.

It was a long wait for elevator an when i checked in miscommunication on the room upcharge for oceanview not oceanfront. Checking out no carts i had to make 3 trips an my husband is disablbut the rooms are niceed but

GREAT PLACE😍

Our stay was amazing! We arrived early and the staff allowed us to use the amenities and even got the room cleaned so we could check in early. Our room had an amazing view of the ocean from the bedroom and balcony. It was the perfect view to wake up and go to sleep to. The TV was huge and the couch bed was very comfy for our kids and even had enough room for me to snuggle up and watch a movie with them. The game room wasn't the greatest, since two of the five games weren't working right, but the staff had one of the fixed by the next day. We also played pool, which was fun. They also had crafts for kids and adults at noon and 3pm everyday, which was nice. They had a nice area for the crafts with a lovely lady named Joanna helped my children make bird houses and shark necklaces. The crafts were very good quality. I loved that the beach was just steps away. It was easy for our family to go back and forth with ease. A major plus was the free coffee the Ocean key lets guests use until 10am everyday. It has a wide variety of coffee and add ons, so you can take your coffee to the beach and watch the waves or to the Bayside walkway and watch the wildlife while enjoying coffee and both are steps away from the hotel. All the staff were so nice and helpful. But my family's favorite part was the the pizza shop Roma Pizza right on the ground floor. The pizza was so good. The sauce, the huge slices and the great service. It only took minutes to get our food and you can sit inside, outside

Parking garage, proximity to shops, restaurants, and beach are all positives. Negatives are that the staff is less than friendly and attentive (Lady at desk was friendly day of arrival). Several were openly complaining about other employees and their workload. Difficult to speak with someone at desk or catch elevator during peak season (weekends especially). Pool and jacuzzi tub also seem to be occupied and I never saw anyone maintaining pool/jacuzzi. Puddles from kids in the pool/jacuzzi everywhere, including elevators. Room was fine. Hot water was actually too hot (be careful) and tub/shower was good size. Overall, this hotel is good if you want to be out and about. Not as much if you plan on spending time at the hotel pool or dealing with some of the staff.

We had such an amazing time staying here! Amazing and very helpful staff! Will definitely be staying here again :)

It was an okay stay. Property is in bad need of upgrades and better cleaning. Would not stay here again.

The unit we stayed needs a major renovation. Bathroom is old and rusty. Beds are terrible every year we go to VA beach and this year is the worst we had. I was not able to sleep. You can feel the spring of the bed I can't wait to go home. Hallway stinky smells like dead fish and so filthy a lot dirt and no one is cleaning. Elevator stinks so bad. We did not have internet connection on the for the whole time we stayed. The only good thing is the area dn people working are nice. They even call me to attend a time share seminar. I will never buy a time share whith this kind of place never. I will never come back.

The property was in better condition than the previous visit. My bathroom or shower was not in good condition because the water came out in the shower head and at the faucet handle. The staff was much nicer than in the past. Although I asked for a balcony, I had an interior room.

The day we checked in there was an issue w the room we were assigned. The guy helping us tried to ask his coworker for help and she was just nasty w him. The 2nd night i called for fresh towels and wash clothes (i put old in hallway, assuming they would replace) after 30 minutes still nothing. I went to the front desk to ask for them and she gave me towels but no wash clothes. The pool is nice but isnt closed in so the humidity is the whole area. The elevators are so slow. This place overall was ok but we will probably look elsewhere for our next stay in VB.

It's a well kept building. Room was comfortable. Staff were nice and respectful. Just a block from the beach. Overall a good place to stay

Everything was perfect… location was amazing

Hire a new house keeping company. Someone staying at your "resort" shouldnt have to be verbally assaulted by "hotel staff"

Check in was at 4 but the rooms weren’t ready until almost 5.

Good stay

Room was good and well-designed. Would be nice to have a broom or dust pan and brush in the room for guests to clean up sand on the floor as needed. also wish the hotel had rollaway cots for use/rent.

Bad: 1. The AC system seems to warm up during the evening around 530pm and does not cool back down until late into the night close to midnight. 2. The pool water looks like it needs to be filtered or cleaned as it appeared slightly creamy and murkey in color 3. Two out of four of the days that we stayed there, there was construction going on in the room directly below ours, therefore we could not stay in late and were forced to go out for relief from the drilling and hammering. 4. The rooms floor was quite sandy when we arrived. Weve stayed at other hotels near beaches and this has never been something we immediately noticed on the first day. Good: 1. The staff are awesome, really nice, and friendly. 2. The location is much calmer and classier than closer to 21st street. 3. The amenities in the hotel room were also nice and well kept. Overall I have to limit my review to an overall 2 stars because of the listed complaints. They really hindered us having a relaxing stay. Otherwise, the hotel has potential to be a great vacation spot if these complaints are addressed.

It was a great location and a wonderful room. There were 2 downsides: 1) due to a watermain break it knocked out all the individual room ACs and instead of notifying us we had to notify them. Thos created a HUGE humidity level in the entire hotel and our room was set on 68* and was at 75* when we returned at the end of the night. They said it was all fixed they just had to go into the rooms to take 3 min to reset. Imo they should have done that proactively instead of waiting for us to all get back and then call. 2) it would be nice if there was a Swiffer or broom provided as we brought sand in and it was EVERYWHERE when we tried to walk around. 3) the pool was incredibly cloudy, I understand one can't pop it chemicals in during the day due to people using it but then it needs to be on the nighttime crews list.

Great stay

The room was GREAT with an amazing view.

Hopefully, the bathroom will be updated during the off season. It was fully functional, but showing its age. Our one bedroom suite was perfect for the two of us. Our family had space to sleep six. The suite was great, but their view was not. Oh well. Resort is comfortable walking distance to ocean and trolley is across the street. Yes, I’d stay again.

The room was great, and had everything tlyou could thinknof, staff was super friendly and polite. Pizza place was attached to lobby, was good, and very convenient. The pool was nice, it was just small and indoors - but i guess it worked out for late nights and rainy days. Parking garage is awful for large SUVS unless you are an excellent driver and even better at parking.

Everyone was kind! Accommodations were just right!

We liked that the property was in a fairly quiet area. We didn’t like how the property seemed a little run down. Lots of sand in the room with hair in the bathrooms. Seemed very dirty

Roomy suites close to the beach

The room was spacious and clean. Checkin was easy and quick. Its 2 min walk to the beach and great restaurants.

Good location, the beach was across the street. However, building is a bit run down. Enjoyed space of the rooms and the staff were friendly and helpful.

We really liked the place, we were very happy, I thought that the price also is very very good. One thing that I think they could do better as far as their personnel, they seem untrained and they just seem to idle around the place.

It was a nice place. Staff was. Very nice. I would stay again especially for the price i got it for. I felt that the floor wasnt cleaned properly before we got there. Other than that it was a good experience

The pool was disappointing but overall it was a great stay!

Nice property that is convenient for good food and the beach.

Over all location was great. Staff were friendly. The complimentary coffee was broken or no creamer for most of the week. Pool was out of commission for 2 days. The beds were absolutely horrible. The doors leading to the balcony were extremely difficult to open. The fitness center was never clean it had chips and dirt over the floor the entire time. Walls seemed paper thin you could hear everything going on outside.

Our stay was great. Nice, clean room and the beach is literally across the street! Loved the kitchen & all that came with. I will definitely be staying here again.

The hotel did not meet my requested special needs and accommodation I was sorely displeased

My family and I stayed here for two nights and enjoyed the close proximity to the boardwalk and a short 20-minute drive to Sandbridge, where it is a lot more peaceful. The staff was very pleasant and helpful. Even though there was nothing glaring about our room, we definitely needed to scrub our bathroom, which we did. The bed was clean, but not comfortable. The pull-out bed for my daughter was questionable, but the linens were clean, and she had no issues sleeping. The elevator was the slowest ever. For my capable family, we just took the stairs. When we moved in and out, we were able to use the elevator effectively because it was a little bit faster during off times. The parking is available but a bit tight, depending on the size of the vehicle. There are quite a few concrete barriers. The hallways really needed to be vacuumed. There was a mess when we arrived, and it was still there when we left. The rooms and the hotel itself was fairly quiet, but the outside noise is quite loud. Our corner room felt like we were on the street at times from the bedroom. Having said that, we were so tired from the day that we weren't too bothered. All in all, it was a decent stay for us for two nights. We likely would not have made it a full week.

Absolutely love this place I would totally recommend anyone in need of a good place to stay to book here while in the area

Well lighten hallways.

Very nice

The couch was broken and uncomfortable. The floor had water seeping through the cracks. What I liked was the restaurant that delivered to the room and the recreation area was comfortable. Overall the property was dated.

Location

Elevators not cuttibg it. USB assess .No soap

Good

We were not pleased with our stay at all.the Staff was rude and the room was dirty

Looking forward to returning soon!

Great customer service especially considering how booked and busy they were.

Great location, great area

It was great!

Very easy and efficient hotel the workers are really such joyful people and will definitely come back soon

Ocean view

Good tay @ Ocean Key Resort

We enjoyed our stay, the room was clean and comfy and we got the rest we needed while there. The check in and check out time was not the best. 4pm check in & we had to be at a concert at 5pm. Then a 10am check out is a bit early but we were ok with that. Most places are 3pm check in and 11am checkout. This amd the door beeping all night were our only complaints. The room was great and the front staff were great and cirteous as well. Overall it was a good stay and we wnjoyed our evening.

Decent place to stay

Room was decent. Kitchen was very small and the 1-bedroom unit was not fit for 4 adults. Location is good. Parking was so-so. Some spots were smaller due to pillar location in the parking spot.

View was great, balcony was awesome. The street noise is load on balcony side. Hallways could be vacuumed. But overall a good experience.

Close to the boardwalk and friendly and helpful staff

My room came with no towels. None. No bath towels, bath mat, kitchen towels, nothing. Upon reporting this, 3 times and being promised towels 3 times, I drove back home 40 mins and retrieved towels from my home to take a shower. The parking lot is an absolute nightmare with how it is designed. Big vehicles will not fit. The property is OK, but outdated, cheap looking, and not super clean. Its a time share who operates as a hotel so no daily housekeeping and apparently no towels either. One good thing, the pillows on the king bed were awesome.

Clean and convenient location

Room was spacious and clean. Staff was kind,helpful and communicative.Location is good,one block away from beach.Convenient parking. Hot tub was very nice. Our balcony had a marina view. We stayed in a two bedroom two bath with a common area and galley kitchen.Rooms are a little worn and could use updating but was exceptionally clean and beds were comfortable. Worth the price for the area.

All broken/damaged room

Happy that they allowed parking for the early check in. However, the room was very in a very bad condition. 1. Broken bedroom door (snatches away privacy from kids) 2. Broken toilet tissue holder 3. Non stop auto flushing of toilet every 2 minutes 4. Slippery floor 5. Leaky floor due to oil leakage from the locked utility room The front desk would not change the room as they said it was completely sold out. After a lot of screaming, they gave a different room after couple of hours. I don't know how magically the room was available when it was sold out in the first place.

The location of Ocean Key Resort is great. The beach is a 4 minute walk. It is located at the southern end of the boardwalk so it is a bit quiet The accommodation are nice. The staff qas very friendly and willing to assist when needed.

The staff had bad communication skills and was very unprofessional

AC not working so hot not able to sleep, balcony door not able to close, No body wash refilled.

Close to the beach, walk distance friendly stuff,

Amazing service, amazing property.

It was a good experience