Excellent
591 Guest reviews
Frankfurter Allee 113, Berlin, Germany. See map
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A stay at Holiday Inn - the niu, Hide Berlin Friedrichshain by IHG places you in the heart of Berlin, within a 10-minute drive of Alexanderplatz and Berlin TV Tower. This hotel is 4.5 mi (7.3 km) from Checkpoint Charlie and 4.7 mi (7.5 km) from Brandenburg Gate. Make yourself at home in one of the 152 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage.
No rollaway/extra beds available
LGBTQ friendly
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
German
English
Free WiFi
Dining services
Concierge
Entertainment
Non-smoking
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Free newspapers in lobby
24-hour front desk
Number of restaurants - 1
Snack bar/deli
Number of bars/lounges - 1
Vending machine
Distance from property (ft) - 1148
Distance from property (meters) - 350
Great transport network - U bahn, S bahn - into the centre. Good connections to the airport. Really good location for the major sites. Staff were friendly and helpful. Rooms were clean and had what you needed, but on the small size. Breakfast was plentiful and self-service; convenient. Dining in the evening was not great; late arrival and all that was available was frozen pizza, which was limited in choice. Entry / Exit to property was difficult. Door hidden away and not well signposted. No reception at the entrance, reliant on staff answering a door bell. Overall good location for transportation, but neighbourhood not the best, friendly and helpful staff and clean and tidy rooms.
Booked for standard rooms with 1 Queen bed each only to find two twins.
really good! big recommendation
Great hotel that I've stayed at twice now. When I came for my second stay I opted for the more basic room as I was travelling solo - would not recommend downsizing. The room felt exceptionally small, even for a single traveller. That being said, our previous room was great. Good breakfast, friendly staff, and a nice bar. Always like the convenience of the location.
Very nice place to stay. Transportation shopping and Dining options are great!!!!!
They just got bought out by IGH group, so maybe things will improve… but the floors in my room were peeling off around the bathroom, they don’t leave enough towels, there is no desk, the rooms are tiny, the pillow and duvet is covered in a disposable cover (?!?) and the area has a homeless camp next to it under the bridge. I left early and went to another hotel. They wouldn’t refund my unused days, saying it’s an Expedia policy.
Comfortable, clean , modern, friendly, ideal base
Friendly staff, comfortable, modern, clean, welcoming hotel. Hotel is a great base for touring as it’s really close to both U Bahn and S Bahn stations. Not much of interest locally, just some basic food outlets and a run down shopping centre.
An unusual hotel with a lot of character and extremely friendly staff
Good hotel, right above a shopping centre and close to the U and S Bahn. Easy to get to the centre of town and airport. Only thing is that the entrance can be a little confusing as its right by the entrance of the shopping centre.
The staff was indifferent to all guests, even for Berlin standards. The front desk was not completely attended to 24 hours. We had to wait sometimes five minutes to get in or 15 to pay for a water. I saw a guest trip on a wet floor and hit her head and the hotel staff didn’t even get up to help her or check in. In addition, there was painting going on outside our room. They started very early and the entire room smelled like formaldehyde. I understand that maintenance needs to be done but could there have been a discount, or could they block off those rooms.
Niu Hide Frankfurter Allee
Good hotel, interesting decor, brilliant staff, average breakfast that is overpriced for what is available. Finding the entrance is a real challenge for 1st time visitors as the hotel is above one part of the Ring Center (a handy shopping centre), but very poorly signposted.
Cool place
Cold
Rooms cold and not easy to heat (air conditioning unit only). Staff a little cold too. Entrance not easy to find and a little dodgey feeling at times. Good location.
Very convenient location and good value for money. Would stay again. Did enjoy the drinks vouchers (if you don't have housekeeping you get a free drink per person in your room each day you go without housekeeping).
Good beds, but mediocre service
The hotel was OK; the rooms are rather small/narrow, and the entrance is not pleasant at all: it feels like you have to go through this rather dingy alley. Also, during the initial check-in the person checking me in was unprofessional (chatting in German w/ their colleague, and not understanding towards the concerns I addressed). Don't get me wrong, it's not a bad hotel, but my experience was far off the (current) 9.0 rating.
Great value, good location, friendly staff
Clean but small rooms. Decent for the price. Shops and restaurants around but not the nicest neighbourhood. Near metro, east to get around. Bed was comfortable. Shower pressure good. Housekeeping never came the entire 3 nights I was there.
Music to my ears
Always love staying here when we visit Berlin from Liverpool. We come for concerts at The Mercedes Arena. It’s really handy for connections all around the city and the airport.
The room was very nice, the front desk was kind and helpful. I liked the fact it was staffed 24-7. The parking was horrendous, not the hotel's fault, and the area did not feel safe, especially tucked away so far in the back of a little shopping plaza. But the hotel itself was very pleasant.
It was difficult to find the entrance door. Some of the stuff were very friendly, some were rude . The entrance door was hidden, difficult to find, there should have been directions indicating where it was . The rooms too small, hardly space to move around. The location was central but somehow scary in the night.
I had stayed at a niu property in Frankfurt three weeks before and was very pleased with the property. As I was searching for Berlin, the niu HIDE was open for reservation. The very comfortable bed and soundproof room with the large shower is what will keep me coming back to the property. It also has a good FREE breakfast. The only thing different from Frankfurt was the room was cramp and I doubt 2 people could fit comfortably with each other.
Was as advertised. Very clean. The beds were comfortable. The staff was friendly.
Just came back from a great holiday in Berlin, the hotel was super cool and comfortable. Modern and unique, nice staff, and rooms with great beds to rest your tired body on.
Personal Review of Niu Hide Hotel
The hotel was slightly awkward to find but we were left at the entrance by someone who had stayed there before. I would suggest that you might say in your literature that it is situated on the 5th Floor in the Ring Centre. Otherwise the Hotel was very clean and tidy. The reception staff were excellent. The room was clean and neat and had all the required facilities. Overall an excellent experience - and we have been going to Berlin for over fourteen years. We would return again to this hotel.
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Clean, helpful staff. Convenient to get to most places in Berlin through transit…but not a ton directly around the hotel.
Nice, clean near to transport.
The hotel was amazing, staff were so helpful and friendly. The easiest hotel stay I’ve had!
Modern & contemporary.
perfect
best hotel an price
Hotel fab location for our purpose. This is second stay. Unfortunately nouse drom trains first time and main road and music second time.
Fun hotel. the lobby was cute, so many guests just hanging out either drinking or having their to-go dinners at tables. Felt very homey. Had a 24/7 bar open, nice breakfast. It's located to many small cafe's and a small mall with a supermarket and covid-testing for flights is near by. the U & S trains are both close by. Would stay here again!
weird services
Great overall
This is an amazingly good hotel, very clean and modern. The rooms are small but the beds are big. We'd be happy to have a queens or kings size bed rather then two next to each other. But it was fine this way. The sound system is such a simple yet new for me idea. I liked it tremendously! Some improvements for people with computers could be done in the future.
Excellent value, well located, clean rooms and lovely staff
Very clean. Small but everything you need is there for a short stay. Close walk to U and S trains.
Well located - great value for money
Very good hotel. Great location and a very good service. Breakfast is OK, nothing special. The smaller room - is small :-)
Wonderful stay!
Absolutely wonderful place to stay! Away from the touristic center which is actually nice, since Friedrichshain has more Berlin to offer than the center. Location-wise perfect if you are taking the S-Bahn or U-Bahn, but some amazing food, drinks and clubs can be reached by 20-30 minute walk. The rooms were well-detailed and the amenities were adequate. One thing that was missing was storage space in the room for clothes, but we didn't miss it too much. The staff was friendly, and the rooms were cleaned everyday to a wonderful standard. Highly recommend it.
Der Kupon and das freie Getränk gefallen mir sehr!
Great view, clean room Dislike: we don’t smoke, but they said we been smoking in the room and try to fine us €250..... took a day of worrying of our travel
Nice place for a trip to Berlin
The location is just in front of metro station. Everything was fine here. The room is bit small but is still fine for one person. The bathroom is completely clean. The mattress was a little hard which can be smoother. There was no fridge in the room.
great place, great staff, best location. we will be back soon ❤️❤️❤️
The Niu hide is very easy to get to as its located next to the train and underground stations. The staff are very friendly and the rooms were immaculate. I would deginitely recommend staying here when visiting Berlin.
City stay
The rooms were lovely, a bit small but clean and modern. Great value for money and friendly staff. Only problem we had was we struggled to find the hotel at first.
Nice decoration, friendly staff, comfortable rooms
Stylish, loved the free drink if you didn’t need your room cleaned
Cool place to stay!
This was a very cool place to stay. The room was small but the bathroom was very nice with a big shower. Breakfast was great! The lobby was inviting and nice to hang out in. I’m We are sure to stay here again.
Excellent value and location
Very modern room, with all the features but also a free safe and air conditioning. Well located next to railway station. Really good price too. Would definitely use again.
Everything you need
Super staff. Clean rooms great location
My stay was pretty nice , the room was a bit small , but still comfy :) I enjoyed the breakfast and the front desk was friendly *try out the selfie machine:p
Cool & Cozy
Very nice and cool hotel but the night shift stuff were not so cooperative with showing me where to park my car specially I was with my 3 months daughter apart from this bad first impression I think I might stay again
Location is best, shopping is best
Brilliant hotel in great location
Fresh hotel with relaxed atmosphere, nice breakfast with plenty to choose from. Hotel is located on the top floor of the shopping center and is close to all public transport you would need in Berlin.
Awesome hotel!
Amazing hotel, friendly staff. Room was brilliant, everything worked. Decor was really cool. Highly recommend 👌👌
Recommended Everything was near by the hotel with stylish and modern style
Defo stay again, but staff too cool for schule
My second stay in two weeks and it is a great hotel. Convenient, great value but cool and very good quality. One slight improvement is with the staff customer service. The idea of going out of your way for customers and really caring for them feels a little new to some staff. We checked in, found air con was not working in our superior room (33 degreesC hottest day of year in Berlin). Went back to reception expecting a quick room change (most obvious choice considering we had only just checked in so not unpacked our bags yet), we were told a maintenance person would be called and we would have a room move if it was not fixed. I said we were heading out for the night so it would be late on return so would we still be ok move that late? They said ‘no problem’. On return at 12:30am, the aircon was not fixed and no notification or update. The man on the night shift said a move was not possible. We had to stand our ground for about 15 minutes to argue a 30 degree room was not acceptable. He WAS able to movement our room and did so. Little touches like this and a more attentive front desk would make the Nui hide a prime hotel. We loved everything else about it. It is COOL but the staff play it too cool with a bit of a couldn’t care less attitude (or that impression) at times. Sort that out and it’s wonderful.
The style of the hotel is really unique and it gives you typical Berlin vibes.
Responsive staff, cozy hotel, very good location. On one of the days they had forgotten to clean the room, to change the dirty towels placed on the floor, to add shampoo, soap, toilet paper.
A must stay -excellent gem property Berlin!
Fabulous property, tucked away on Frankfurter Allee. A mere 15 minute tube ride to Alexanderplatz which is the central core to all Berlin's ; must see" sights. Highly recommended, excellent clean rooms, very modern concepts, marketing's excellent. The breakfast was the best!🤗👍💥
My room wasn’t changed for 3 days so I had to complain. Towels and cutlery were just left without cleaning for 3 whole days. There is only breakfast served at the hotel no other food so it’s very limited, if you feel like a snack you must leave the hotel to eat. The tap on my shower also fell off and needed replacing. I don’t think I’ll stay there again.
Stylish & special hotel with a good value of money
This hotel is very special as it is located on a former parking deck. The room was clean and very comfortable. It was opened recently, so everything is new here. I liked the atmosphere as it is not the typical hotel environment. It is more hip and cool and fits to Berlin. Breakfast could be improved. (Only one coffee machine which leads to longer queues here and nothing really special on the buffet. But it is still okay in relation of the price.
Probably will be great, but it's average right now
It's a new hotel. On the roof of a car park. It comes with the snags you'd probably expect in a new building and issues you wouldn't expect in any sort of hotel. I found the staff at check-in to be a bit rude and wasn't best pleased at waiting for two hours to check in to my room because I was 'a different category of customer' while I watched scores of others check in for hours before me. I didn't find the room to be overly comfortable. For me, the location was good but if you're a solo female traveller, I probably wouldn't stay round Frankfurter. Would probably make a great hotel stag. The design is cool. It has a lot of potential. Oh and if you want to get into the hotel (I saw a lot of people say they couldn't find the entrance) then walk towards Ring Centre 2 and you'll see the entrance opposite McDonald's and Subway. Ring the bell and they'll let you in.
Felt like a more upscale hostel, with loud lobby
Brand new place still working the kinks out I guess. Front door to the entire hotel is VERY HARD TO FIND. There is a hilarious issue where if you open the bathroom door and leave open, you might block the front door and not be able to get back in. The lights and power need some stupid card to be plugged in to work. The beds are very firm and not comfy at all, but everything was very clean. The Halls are very long and hard to navigate. Not worth paying full price of 60 euro or more. Probably better options.
Schönes Zimmer, etwas klein aber wie beschrieben. Sagenhaftes Frühstücksbuffet. Zugang zum Hotel über das Parkhaus schlecht beschrieben, Garagentor ist ab 22 Uhr gschlossen und man muss die Nachtklingel finden. Günstige Parkgebühren.
Me gustó mucho, la verdad uno de los mejores lugares que he reservado valió la pena porque teníamos una estación del metro muy cercana y esa prácticamente nos llevaba a todos lados
Komme wieder
Gab Probleme mit der Anrechnung der Prämiennacht, aber alles dann ordentlich gelöst. Parken immer noch äußerst gübstig!
Neue Regeln
Neuerdings schliesst Parkhaus um 22:00 uhr und Hotel muss über Nachtpforte öffnen. Hat problemlos geklappt.
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Value for money, let adgang til tog: U, S og Tram.
Virkelig praktisk beliggenhed for Berlin-kendere, der vil bo billigt og godt, men tæt på offentlig transport knudepunkt (U, S og Tram) ved Frankfurter Allee. Billig parkering i P-hus til 3 EURO pr. døgn (spørg i reception for adgang via bagsiden af Ring-Center og kør op på level 4 område C10). Tag elevator 1 etage op fra parkering). Fine værelser til god pris - vi kommer igen.
Innen absolut toll, modern und auch ruhig. Die Beschilderung zum Eingang ist allerdings sehr schlecht, vor allem auch in Hinblick darauf, dass man der Klientel draußen nicht unbedingt länger abends begegnen möchte.
Bon hôtel, décoration originale, bien desservi par les transports publics
Das Hotel ist neu, liegt in einer Seitenstraße, abends nicht sehr vertrauenserweckend, da sich sehr viele Obdachlose in der Nähe aufhalten. Die Anfahrt mit dem Auto oder Taxi direkt vor die Eingangstüre ist nicht möglich. Frühstück ist in Ordnung, die Klimaanlage kühl, am besten nachts ausschalten, kann kaum vom Zimmer reguliert werden. Die Zimmer riechen noch sehr neu, allerdings ist der Geruch unangenehm.
Hotel ottimo - zona non molto sicurq
Camera pulita, un po' piccolina ma comunque buona per quello che serve Personale molto gentile Servizi a disposizione eccellenti 3 note negative: - cuscini da letto non molto comodi - letto matrimoniale formato da due materassi singoli (2 adulti + 1 bambino, c'era solamente il letto matrimoniale) - la zona, barboni e persone non raccomandate fuori, con un bambino di 4 anni alla sera era meglio e più sicuro rimanere in camera
Ich hatte mein Problem Expedia mitgeteilt, daraufhin dem Hotel Zeit gegeben zu reagieren und als Resultat daraus sehe ich mich leider gezwungen eine Negative Bewertung zu schreiben. Zum allgemeinen zum Hotel bezüglich der Umgebung, dass Hotel liegt direkt an einer Hauptkreuzung mit sehr guter Anbindung an U und S Bahn sowie Straßenbahn. Frühstück war ebenfalls sehr gut und auch praktisch ist das direkt anliegende Parkhaus. Zu meinen Besuch war das Personal stets freundlich und Hilfsbereit zu mir. Aber ein Punkt der mir noch nie passiert ist und in keinster weise geht ist, dass Ich in meiner ersten Nacht gegen 1Uhr abends versuchte in das Hotel zu gelangen, meine Hotelkarte zeigt mir immer zwei rote LED an und konnte somit die Eingangstür nicht öffnen und auch mehrmaliges klingeln mit Pausen dazwischen blieben erfolglos. Mit viel Glück konnte ich bei Verwandten die besagte Nacht übernachten. Leider habe ich absolut kein Verständnis dafür, dass das Hotel einer Rückerstattung nicht nachkommt, denn ich zahle nicht für ein Hotel, indem Ich nicht übernachten kann.
Positiv sind die Parkplätze und die Verkehrsverbindung zu bewerten. Für einen Städtetrip sind die Zimmer ok, da man dort ja nur schläft. Gute Cafés gibt es in unmittelbarer Nähe. Negativ hingegen ist der Eingang (Klingel defekt und so mussten wir uns durchs halbe Center durchschlagen, da zudem dort der Fahrstuhl gesperrt war) und das unentspannte Personal beim Check out.
Witziges Hotel mit extrem netten Check In Mitarbeiter. Je nach Zimmer weite Wege. Lage direkt an der U 5 und in 14 Minuten am Brandenburger Tor. Zimmer klein aber zweckmäßig und praktisch. Bad normale Größe mit guter Dusche. Check out sehr früh nur englisch sprachig. Da die vor Wochen geleistete Zahlung von Expedia noch nicht dem Hotel gutgeschrieben war, gibt es die Rechnung erst im Nachgang per E-Mail.
Albergo pulitissimo, stanza super confortevole. Centro commerciale al piano terra e vicinissimo alla metro. Personale gentile. Ottimo il bagno e soprattutto materasso super comodo. Consigliatissimo!!!
L'hotel si trova in ottima posizione, con ingresso metro a pochi passi, la struttura è carina e ben tenuta, le camere un po' piccole ma pulite, manca un armadio per i vestiti che per soggiorni lunghi sarebbe utile. Parcheggio coperto molto comodo e conveniente, un po' difficile da trovare perché rimane all'interno del parcheggio multipiano del centro commerciale che è sotto all'albergo.
The room was clean and the staff very friendly. A good place to stay and sleep but nothing more. With a kids bed in the room, there was hardly space to move around. The breakfast was ok. What makes the hotel very attractive is its location as there are plenty of options for public transport.
Gute Verkehrsanbindung, witziges Design,nette Stimmung
Zimmer sehr klein, aber für ein Freizeitwochenende okay
Teniamos la reserva pero no teniamos la habitacion, no las habian limpiado
Sehr verkehrsgünstig gelegen
Struttura bella, moderna, pulita. Mezzi di trasporto comodi e supermercato vicino!
Dejligt sted og god service
Alojamiento con buena relación calidad -precio
En general es un alojamiento agradable. La zona no es muy céntrica y la entrada al hotel está algo escondida pero tiene estación de metro al lado. Cuenta con lobby o zona de recreo las 24 horas para poder recibir a los clientes o tomar algo en cualquier momento. Lo que menos nos agradó fue la organización del servicio de limpieza al tener que solicitar productos de higiene y toallas en varias ocasiones. Las habitaciones están limpias y las camas son muy confortables para un buen descanso aunque las almohadas están algo sucias aunque le pongan fundas limpias podrían higienizarlas o cambiarlas.
Dårligt hotel vil ikke anbefale det.
We changed rooms 1 time, the air conditioning in the room was very noisy, the manager was rude and didn't want to help, he said we could just find another hotel. There were no available rooms in the hotel, so we waited 2 days to change room. It is a general problem in all rooms with noise from the air conditioning, the rooms are very small. The hotel rooms are containers that have been converted into rooms.
Zenral und Gut
Idealer Ausgangspunkt für Berghain, Friedrichshain und Treptow (Berlin Triathlon). U 5 (direkt vom HBF) und Ringbahn vorm Hotel. Stylisch, Frühstück top, nettes junges Personal, wenn man auf Zimmerreinigung verzichtet, erhält man Getränkegutschein, wurde rege genutzt.
Hipp und zentral
Idealer Ausgangspunkt für Berghain, Friedrichshain und Treptow (Berlin Triathlon). U 5 (direkt vom HBF) und Ringbahn vorm Hotel. Stylisch, Frühstück top, nettes junges Personal, wenn man auf Zimmerreinigung verzichtet, erhält man Getränkegutschein, wurde rege genutzt. Wegweiser zu meinem Zimmer fehlte.
Dejligt hotel, med god beliggenhed
Var på the Niu Hide i 4 dage, og var meget positivt overrasket over hotellet. Personalet var imødekommende og hjælpsomme, værelserne var lidt små men meget pæne og ordentlige. Beliggenheden var super, da det er til at komme derhen i bil, og samtidig så nemt at komme videre med offentlig transport. Alt i alt er jeg meget tilfreds med hotellet og ville helt klart komme tilbage en anden gang.
I was missing a mini fridge and (free) water bottles. Because the hotel had shut down the other way I had to walk the long corridor from room 1-95. It was a looong way and not very pleasant.
Mycket bra upplevelse! Lugnt och tyst hotell med fräscha rum. Just mitt rum var dock mycket litet, men funkade fint för en person. Trevlig personal och bra läge. Enda som är synd är att ingången till hotellet är i en mindre gränd vilket inte alltid är så trevligt.
Siisti paikka ja ihan ok sängyt. Huoneet ja yleiset alueet siistit. Mitään ylimääräistä ei huoneista löydy kuten esim. vedenkeitintä. Tästä vähän miinusta. Julkiset yhteydet hyvät.
Bastante mal con falsa alarma incluida.
De repente saltó alarma de incendios nos hace despertar horrible despertar con gran alteración y susto. Saliendo algunos a escalera de incendio otros a la entrada, seguía sonando y ensordando los oídos media hora pero allí no hubo ningún incendio. Te cobran tasa de ciudad, y una vez más me parece muy mal que cuando compras la reserva digan "todas las tasas incluidas" casi siempre es mentira. Y para finalizar como es muy grande y está en una sola planta llegué a recepción a las doce y cinco en vez de a las 12 y me dice la chica que debía pagar quince céntimos extras, en vez de preguntarme como ha sido la estancia y dar las disculpas por esa falsa alarma.
Für Kurztrip ideal
Hippies Hotel über den Dächern von Berlin., gute Anbindung an Bus und Bahn, Frühstück ist top, Barangebot und Barpreise super
Haben Online alles bezahlt aber beim Check In und Check Out gab es trotzdem Probleme...laut Personal waren wir nicht hinterlegt und wurden dann manuell eingefügt und sollten beim Checkout nochmal den Preis bezahlen weil es nicht hinterlegt war trotz passenden Beleg...und es wurde sich ziemlich "genervt" darum gekümmert, es wurde alles geregelt und mussten den Preis nicht nochmal zahlen...unsere Daten waren anscheinend versteckt :)...Hotel ist in allem trotzdem sehr gut...Frühstück ist gut...sehr sauber und super Komfort :) alle Öffis waren auch im Umfeld schnell zu erreichen👍
Zentrale Lage, allerdings ist die Umgebung nicht sehr schön. Der Blick des Zimmers ging auf eine Ödfläche mit Notübernachtungszelt für Obdachlose.
Un buon hotel, tranquillo con ottimo colazione. ben servito dai mezzi pubblici
Sehr gemütlich, sehr schöne Zimmer, super Personal bei der Rezeption! Das einzige Problem sind die Betten die kein durchgehendes französisches Doppelbett haben! Sondern zwei zusammen geschobene Betten!
Holiday Inn - the niu, Hide Berlin Friedrichshain by IHG | Hotel in Berlin | Travala.com
Average
Boutique hotel branded as Holiday Inn. Not up to iHG standards in my opinion.