Ramada Grand Tsim Sha Tsui (Former Ramada Hong Kong Grand Tsim Sha Tsui)

6.6

Fair

933 Guest reviews

6.6

Fair

933 Verified Reviews

Read all reviews

Cleanliness6.6/10

Service6.8/10

Comfort6.0/10

Condition6.2/10

Neighborhood7.6/10

Amenities6.2/10

My room this time was so much smaller I don't think I would use this hotel again.

The hotel location is very convenient to go around the tsim sha tsui and jordan area with close to jordan mtr station and city bus stops. The room is in a slightly smaller side but it is clean and quiet with a good city view. The hotel staffs were very friendly from the start and the check in and check out service were also very smooth. We had a very pleasant stay in Ramada on our 2 weeks HongKong visit.

pretty convenient but at least twice i had to call for maintenance on my toilet for plumbing issue. There's no luggage console.

Very good room cleaning service and she was very nice friendly !

Ok....

Very small rooms but location is good. Questioning the cleaniness of the room. I got bit once and my husband got bit twice by something in our bed. Huge bite of some sort.

Was good as they provide tea and coffle each day.

Front of the hotel staff should have lessons in hospitality as no eye contact, never a smile in fact quite rude. The only place in our recent travels that required payment to store luggage. The best person in the whole hotel was the cheery doorman

HK Visit

room was clean, location was good. room size was probably smaller than I expected

Shopping Trip

Location was very good, room probably a bit small, staff were friendly.

A great location for exploring Kowloon and convenient for links to get to Hong Kong island etc. The room was a bit small and basic, but it was very clean, and the staff friendly and helpful. The concierge really went out of his way to help us with our octopus card. Would stay again.

There is no gym available

location

Poor service overall

Front counter service is poor

Good

Overall not so great property.

Great price for type of property. Beds are NOT up against the wall on one side as is the case with a lot of hotels in Hong Kong. Clean carpeted rooms. Standard queen room has a shower that's tiny, shower curtain sticks to body with draft. Premier (handicap) room is spacious like North America motel rooms, including a bathtub! Note that Premier Rooms are right by elevators, but no worries elevators don't "ding" on arrival. Front desk was very efficient and accommodating. Requested extra blankets and got them delivered very quickly. Note that buildings/hotels in HK don't have heat, ventilation is really a/c. I even requested a heater and was delivered very quickly. The extra blankets were very lightweight and warm, no problem sleeping. Mattresses were a bit too hard for us who aren't used to that, have to say they are the norm in HK though. A bit of stale smell here and there in room and in lobby, not a huge deal. We had great entertainment watching turtles on rooftop garden from queen room side, lawn bowling, cricket and kids soccer on premier room side. Love the location for my purposes. That part of HK is condensed, can cover a lot of ground walking within 15 minutes.

Location

small room and dim

Love lower floor there is 7/11, grocery store, 2 restaurants, plus a few other shopping stores

Worse mattress!!

The restaurant staff and the cleaner are nice. However, the quality of the bed mattress is horrible. We can feel the spring coils (all over the bed). After we asked for any solution, they only gave us one more blanket to cover the mattress. The wall paper is very old fashioned. We thought we went through the time channel to go back to 1960's.

The toilet is too small, and very hard to take a shower, and also the quality of the slippers are very poor, and the room is too small. The location is excellent and very convenient.

The room is tiny. If you thought shower stall in a cruise cabin was small, think again. The shower curtain sticks to your skin during shower.

Location is decent. Room is not well designed. Cannot find place to hang up clothes. Only 1 wall outlet was working.

The drain of the bathtub was plugged .

Front staff and concierge staff were not at all helpful. They were rude and not providing any help whatsoever information we asked them for . The room size and bathroom was very small. I do not recommend this hotel .

Comfort

Beds could be better. Rooms were very small but Overall it was ok for the price I paid.

Convenient.

The property needs updating and the restaurant on site had limited selection of food.

OK Place

It was just a place to stay. Nothing special. Room and the bed were exceptionally small and my feet hung way over the edge of the bed. About a 15 minute walk to the harbor.

Friendly

Friendly staff, small but adequate room.

Hong Kong quick stay

When we arrived they had cancelled our second room again no notification was sent but they did find a second room for us at a better rate the the one from hotels.com the rooms are very small but worked for our stay as the location was great , the place could use a good cleaning but we have had worse during our travels, at that price it was Ok

The staff wasn't helpful at all. They were always in a bad mood and stresssd

Room is small

The hotel room is clean but small, it equipped with a samll fridge and a safe. The queen size bed is comfy. Walkable area, close to Temple St. the shopping street and loved the open food stalls with pipping hot food. The hotel is close to MTR, on 23 Austin Ave. not Austin Road. Me and my friends made the same mistake.

not my first consideration

Ramada at Tsim Sha Tsui no good

Room too small.

Amazing location, rooms are small but that’s standard for Hong Kong. Cleaning staff in particular were so lovely. The only problem was the walls are incredibly thin so if you are at the end of a corridor, you will hear everything going on outside the room.

Perfect date to stay

Very clean and walking distance to all. Safety to get in and out

The hotel location is easy to reach by public transport

Very convenient location. Quiet area. 5 minutes walking to bus routes and MTR station. Foods and restaurants on the neighborhood.

Cleaningness is good. Buses and MTR networks is very convenient about 5 minutes walk from the hotel. Foods, restaurants, convenient stores and shopping centers in the neighborhood. Location is in the quiet area, about few minutes walking to the busy prime areas in Kowloon.

Small room and poor design and maintenance.

The bed was uncomfortably hard. The double bed option was 2 beds put together, but you can feel where one bed ends and one bed begins and is uncomfortable to be not on one side or the other. Just get 2 single beds. The room smelled like mildew, and the wifi was inconsistent and would disconnect me every 15 minutes or so. Considered changing to a different hotel near the end of my stay

New technologies saves lots of time for passengers.

This hotel needs a major update..our towels are even all worn out and has holes on it.

Location is OK but a little far from MTR. Walk to any shopping is great. Tiny room but it is still OK because it is in Hong Kong. Color of the hotel make it looks so old & not very clean. A little smelly all the time which makes it not feel too good.

Booked a standard room double but at check-in the staff said it is fully occupied, so I was given a standard room twin on 29F. Enjoyed a good view of the bay. Didn't like the entertainment option from the TV. Wished they provide international news channel or movies.

Very good service

It is a OK hotel to sleep in HK, mind the toilet is too small and no desk for computer. The bed is asian hard style

No closet, size not too bad among Hong Kong new built hotels. Main ground floor entrance on a narrow street, lobby entrance opens to another has driveway but not opened except to tour groups.

Excelle

The rooms are tiny and so old styling that they just seem dirty. I complained about the tiny room and the manager came up to speak with me. She said they had upgraded me at checkin to the deluxe room. I burst out laughing. I couldn’t help it, the foot of the beds was pressed against the wall… the bathroom was unpleasant. We ended up paying an extra $45 for a larger room. Beds were super uncomfortable, but they did try to improve that and added a bed topper which made it better. They tried to please and I appreciate that. Also didn’t help that Google Maps indicated the hotel was Permanently Closed, which was the first thing we saw when landing in HK.

Damp and tiny rooms (standard in the city for budget friendly), but value for money was acceptable enough compared to other properties in the area for me to extend my stay

Good

Staff was friendly and accomodating. AirCon was a bit too loud even when on low. But also understandable during the heatwave.

The staff from the hotel are fine and always willing to help. There are only two USB ports in the room but both are not working. The lady works at the front desk lent me an adapter which worked fine with my USB adapter. It would be better if they can fix the ones in the room.

A decent budget hotel. The rooms are tiny compared to your average hotel room. There’s no space to leave your suitcase open if you’re rooming with others. They only had a room with 2 twin beds on the 15th floor when I checked in, but it worked out in my favour since I could use the extra bed as a bench for my belongings. Only some hooks on the walls if you want to hang any clothing. There’s a power plug relatively close to the bed. The kettle is clean, tea and coffee is provided, but no bottled water. Slippers and other basic amenities are provided. The shower space is tight so you’ll be rubbing up on the curtains. A tip to avoid it blowing onto you is to keep it slightly open enough for air to pass by easily. TV with decent amount of channels. It’s walkable to food, nearby 24h laundry, and close to metro to get elsewhere. The room stays feeling damp though. After returning to your room from sweating all day, your clothes won’t feel completely dry the following days. The housekeeping is done daily where things are replenished and bed is made. The receptionists gave me a hard time checking in because of a slight difference between the name on the booking and what’s on my passport. I’ve been booking the same way at countless hotels and never had any issues. I guess security is extra tight in HK. Towels are worn, but clean. Only a tiny amount of stains were seen on towels and bed sheets. Don’t expect luxury when booking here and you won’t be disappointed

Has enough amenities like fridge

Staff is not friendly

like its location, that's all, room so small that suitcases can only be put under the beds

It’s great, we enjoyed love Hong Kong

Cleaning lady's is nice!

Bed bugs

Bed bugs bites

Hotel room too small. Could walk to food and shopping, No bus coming in front of hotel English speaking is issue. We used google translation to communicate.

extremely tiny and outdated rooms

The staff are friendly and the cleaning service's great!

gogo

카드키로 방 문이 잘 열리지 않았는데 새로운카드로 만들어줬습니다. 한국처럼 친절하다고 느껴지진 않았지만 서비스 처리는 잘 해주셨어요. 방 컨디션도 좋았어요 깨끗하고 그치만 시설이 오래된 호텔 같은 느낌은 있어요

room is very small, shower curtain stick to your body when showering, vanity sink area so small will hit elbow when brushing teeth.

Property is in a great location and staff are lovely. The lobby and outside area on floor 2 is nice. The rooms are very small and not very well upkept and would do well with a refurb. They also smell a little musky where I'm assuming there isn't great ventilation for the shower. Most frustrating though is that the sink is in the bedroom, not the bathroom! We also had an occasion where we let housekeeping know we were sleeping, and then they called the room phone 10mins later asking to clean the room. However the staff were lovely so I wouldn't hold it against them, just worth bearing in mind for future guests. I should reiterate the location is ideal, near a 7/11 and a 5min walk from a high street and metro.

Great place to stay the rooms are a little small but that's Hong Kong . But that's all i can say bad about it everything was perfect for our stay

Can't bookings the breakfast together The sitting on lobby need to change Over all is very good

place is too small. barely space to move. Toilet space is so uncomfortable that you can barely seat. Advertising should be that the room is basically the bed, period. Horrible experience for a Ramada chain.

Flooding in the toilet after each bathing

Room were too small and don't have enough toiletries. Just to towel and that's it.

The bathroom is too small

Basic hotel. No frills. Friendly staff. Very convenient to MTR. The only funny thing is the hotel gym. Its so insincere, that it only consist of a tiny threadmill, a bike and a step machine in a hidden corner of the lobby. Even the staff is embarrassed to bring us there when we inquire

The room was tiny especially the bathroom.

Simple and easy. Nothing fancy but with essentials

good price

The room were extremely small

Room too small

My shower was on

Will not return

On arrival we were greeted by a abrupt, unfriendly reception who probably thought he was doing us a favour by letting us stay at this hotel !! The room itself was tiny, dark and dismal, there is nowhere to hang or store clothing so living out a suitcase which you have to open on the bed when you need something out !! No hand towels, slippers that rip if you try and put a foot in, I could go on, please draw your own conclusions.

Good value for a nice hotel in a good location. Staff were friendly, it was clean and quiet. Rooms are well equiped, but very small - old building I guess. Loved the chandeliers in the lifts!

As long as it’s being kept clean and tidy and staff are friendly and helpful, can’t expect more for the price I paid for the accommodation.

The rooms are a bit small, the facilities are basic. It is at a convinent location, the staff are friendly and helpful.

Room size is very small. Toilet is very small. Wc location is on small place. No place for making tea on tea cattle.

Good house keeping, even help to bring my leftover phone charges to my friend who still staying in the hotel on same floor.

Very expensive for such small room. Very very small and congested. Never ever to consider on such lousy hotel. It’s a nightmare to stay in such horrible and diabolical hotel. Very unpleasant and rude staff over there. STAY AWAY FROM THIS CUBICLE ROOM!!!

Fair

cleaning staff excellent; you can walk out from the back gate to Nathan Road on a street that is better for walking but security guard at the back gate would not allow you back in the back gate even if you show them the room key which doesn’t make much sense; place looks very dated for a building that is only slightly more than 10 years old, looks very dark everywhere; room is relatively small and the washroom sink is outside the washroom which is very inconvenient

Wallpaper are peeling off the wall. Gross. Would be better to have no wallpaper. Front Desk staff are rude. I do not think they mean to be but perhaps that is the culture. Barely spoke a word. Just asked for passports, gave key. That's it. No welcome, no smile. When I asked them to call my mom's room so I can talk to her, the front desk clerk made a sound to show he really did not want to be bothered and he called the wrong room! In all my travels, I have never met such unfriendly staff.

Convenient stay for 2days. Grocery and restaurant right off property. Elevator safe and working. Room is very small with hardly any space to sit or move around. Wallpaper old, dark and stripped. Only bath towel with patched hole provided. Men’s room in reception area wet, dirty and smelly.

just so-so. not very good but not bad

Buena ubicación, malas instalaciones

The bed was very uncomfortable, the air conditioning could not be adjusted and the room was very cold, when I asked to the reception that it will be repaired they did nothing, in addition the door lock was damaged and we were waiting for a long time to be repaired, it was a very bad experience

Very very small closet. Need improvement on maintenances.

poor

Great location but room is small

Great location, good value for money