Excellent
346 Guest reviews
El Peñol-Guatapé, Guatapé, Colombia. See map
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With a stay at Luxé Cabañas in Guatapé, you'll be near the beach, a 4-minute walk from Peñol-Guatapé Reservoir and a 3-minute drive from Parque Comfama. This beach cabin is 28.2 mi (45.4 km) from Llanogrande Mall and 2.4 mi (3.8 km) from Benedictine's Monastery. Treat yourself to a stay in one of the 38 guestrooms, featuring fireplaces and flat-screen televisions. Rooms have private balconies or patios. Kitchenettes are outfitted with refrigerators, microwaves, and espresso makers. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Free self parking is available onsite.
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Professional property host/manager
Property does not offer onsite COVID-19 testing
Pets allowed
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
Spanish
Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Garden
Free breakfast
24-hour front desk
Number of restaurants - 1
Free self parking
Uncovered parking
Not worth the price
Very run down cabanas. We only had one roll of toilet paper and 2 waters and coffees for 3 of us. The breakfast was good and staff were nice. Hot tub did not warm up at all. Out of town so a long way down some dirt roads and about 20000 pesos to Guatape town.
6 star service !
It was an amazing place to stay very big view of the lake with two restaurants and a water sports area with jet skis and boats five star service all the way around they take it to your cabin in a little golf cart from the parking lot 100% recommend to stay here whenever you want
The place needs a lot of maintenance the roads to go to the cabanas are rocky and dirty, communication was good with staff, however the apartments need a lot of maintenance on the property..
Amazing place and good place to relax in Guatapé. If you arrive in your own vehicle,.you will be asked to leave your vehicle in the main parking lot and you will be driving inside the property with their own too taxis.
Very nice place, nature, etc
Beautiful place away from the city Highly recommended for anyone who’s trying to have some time away. Beautiful scenery. Closed to the town and the peñol rock. Will definitely come back
Good stay at Luxe Guatape
Its a good stay at Luxe. Rooms need some updated but overall is a great place to enjoy Guatape
OK place to stay but not for comfort
Communication over WhatsApp only was extremely hard. No phone calls. Only via texting. TV and fire place were NOT working. No extra blanket and no heater ( normal for Columbia: according to them)
Wow, what a beautiful place.
Everyone that worked at the property that we ran into was very nice and helped us as much as they could very nice place. Very nice people. Very nice employees.
We loved our stay at this place. Although the property is not walkable to town, they have TukTuk service that is super responsive in taking you wherever you need to go. Restaurants on property were great and we overall loved it here.
Love the views and the calm
Not daily service to the room, not enough of anything at the room, like soap, shampoo, conditioner, coffee, water, towels could be better.
Amazing hotel!!
The hotel is very nice! The view is amazing. The food is delicious!!!
Alwaya a greqt place to stay
Amazing location, awesome accommodations!! Off the beaten path and will have to park away and have them take you there , but what a beautiful place. Can’t say enough good things about this place!!
By far the best hotel or cabins in Guatape. Fantastic ambience and staff is super helpful! The view of the reservoir is awsome
Very nice
Amazing property
Excellent location, quiet, relax, delicious dining options!!
Great apartment with amenities. Breakfast was not what it used to be.
Happy in Guatape
Excellent experience for me. First class check in. Attentive personnel and space for 8.
Great property and service
Fatal la experiencia
Fatal, la recepción fue terrible , cobran por todo…. No hay acceso a ninguna área común….. las cabañas mostraban jacuzzzi el cual nunca existió y por usar el de zonas comunes cobraban 100.000 por persona! No permitían descorche de vino ni pagando ni comprando una botella !! Fatal la atención y el servicio
Peaceful
On check-in, the first time we turned on the lights, one fixture exploded, leaving glass everywhere. Thankfully, nobody was underneath at the time. The rooms were full of humidity damage. The coffee maker didn't work. They only let you get to the restaurant with their own transportation, but when they had me move the car, nobody came with the transportation. I had to walk 15 minutes over rocky roads, and when I came back, the transportation workers were laughing at me. The beach area has no water, so that's not usable anymore. Overall, this property has declined since my last visit, and I won't return. There are better/newer options close by for the same prices.
Awesome privacy and view
Great staff
super amable los de staff todo expectacular
Property is one of the best i ever been, staff super friendly, nature and weather is amazing, when reality surplus the expectations, muy contento!
The views are amazing. The apartment was way more than what I expected.
Amazing experience, beautiful room, great food and even thou we didn’t get to use the pool for the kids the tub in the cabin on the balcony was amazing! Only small thing was the property is hard to find they definitely need more signs other then that over all an amazing time for me and my family
Absolutely great property. Quiet, tranquil. Cabaña was clean and spacious. Will definitely go back.
the roads to get to the cabins need a little attention and lighting, but the property itself is gorgeous. I would definitely go again :)
I will suggest you to offer better food. The restaurant lunch/dinner is not the best.
Excelente
Just perfect!
Very noise,we couldn’t sleep , party around
Luxe cabinets charged an extra fee per person, be aware of the that. Way to expensive!!
Great location , very high end and luxury . If you love to travel and luxury? This is the place for you
Beautiful view of the water and mountains. Super responsive front desk and restaurant on the grounds. Awesome patio and jacuzzi. We loved it!
Amazing place
It's such a wonderful property! the cabañas are large, well equipped and well-decorated. The hot tub on the balcony is amazing! We had so much space for our family. The hotel stuff is nice and super helpful. Every time we needed a transport (the hotel is spread through a large territory, so you want to get a ride from place to place) it got there very promptly. The beds a are comfortable! We loved the restaurant next to Aquatic Center more then the restaurant in the Hotel Brown. The breakfast was pretty good (It's in the Hotel Brown). We rented boats twice: one for the sunset lake cruise, it was breathtaking. And the next day we rented a speed boat with the wake board. The captain was amazing (same captain both times). He told us stories and showed some "hidden gems", and he has great skills driving a speed boat specifically for the wakeboard. One day we enjoyed a pool at the Brown Hotel. It's beautiful, would definitely recommend. Comes with the extra cost for Cabañas guest, but it's worth it, especially if you come early and it's not crowded.
Espectacular
Buen Lugar
El lugar muy bien ubicado, y con lindas vistas a la represa, los restaurantes bastante bien y en general muy buen servicio de todo el personal. Lo que es terrible es que me asignaron el apartamento 103 y a un lado y arriba están remodelando, entonces desde temprano y todo el día mucho ruido y gente trabajando, nunca logre sentirme comodo y en paz.
All was great my only feedback that there’s No air conditioning. During the day is extremely hot at night it cool off .
Súper atento la gente están muy amable y respetuoso, el único cambio que tiene hacer es darle una forma de cambiar billetes grande de 100,000 para darle propinas por la chicas de el aseo y los moto chivos y la gente del resteruante porque están trabajando duro y son increíble los empleos!!!! yo creo que si un visitante del hotel quiere reconocer el gran servicio brindado por el personal y dar un propina personal a los empleados con una propina y un detalle adicional, deben proporcionar una forma de dar algo individualmente al empleado específico que brindó atención y servicio porque ellos lo marezco
Excelentes habitaciones, con unos muy lamentables senderos que llevan no solo hasta la entrada del complejo, si no que adicional hasta las cabañas y habitaciones. Uno ve lo espectacular de las habitaciones y el area en donde se encuentran, y jamas imaginaria que no tendrian el buen juicio de pavimentar o mandar a hacer cualquier tipo de sendero para que los huéspedes no tengan que terminar con dolores en todo el cuerpo por lo caotico de las vias.
Doss
Property is beautiful yet there’s lots to improve, sliding doors will not stay locked, very hot and there’s no air conditioning or fans. We requested fans and only one worked and pretty much had to beg to get it. Apparently they only have a few for this big property. Kitchen utensils were terrible, no iron or blow dryers available Although staff is very professional they have very little to work with. I say this is above them and they don’t have the proper tools to serve guest properly. Owners or management of this property should really try to improve because it’s definitely a beautiful location.
Great resort and unbelievable ambience. A definite treat while visiting Guatapé. Highly recommend!
Un lugar hermoso! Tranquilo! La vista espectacular. Pero hay que transportarse con motochivas porque dentro del mismo hospedaje todo es lejos! Su personal excelente.
Poor customer service
Great staff! Incredible concept.
My family and I stayed in a beautiful cabin it was 7 of us and we each had our own area lots of windows and sliding doors not much privacy, if your lights are on anyone outside can see inside cabin. If you’re coming from states please be ready for NO AC. It’s not needed at night but you will have one or 2 bugs in your property doors and windows stay open For ventilation. Make sure at upon arrival you stop to buy groceries before you arrive to your cabin. There is no grocery stores near by. Get ready to pay taxi taxi taxi everywhere you go. Overall this was a very very nice resort and the staff is extremely helpful.
Wonderful views!!
There are too many GREAT things to say about this place. The resort was amazing with friendly staff.
One night Jan 5
The logistics to get to the property are difficult. The road is bad. They charged us additional Tax and our confirmation stated all taxes paid. No way to make them understand The breakfast is extremely expensive. You need to get transportation within the complex to get around on a motoraton. But they are efficient and friendly. Beautiful cabin, clean and well equipped if you want to cook.
Hidden Fees make this an overpriced stay
Second time staying in the Cabana's as my first experience was good in a small group. BE AWARE: THERE IS A 130.000COP/DAY PER PERSON FEE IN ADDITION TO THE COST OF THE CABANA. This mandatory fee made this a very expensive stay and because of that, it will be my last time going back. There are now much better places to stay in Guatape. Feels like I got ripped off renting a cabana for up to 12 people and having to then pay per person on arrival.
The rooms were very nice with spectacular views. This location is heavenly and the property is beautiful, but the roads inside and outside the complex are not good. I am not sure that such a great property hasn't solved this issue. The only way to travel inside and to the the town is in 3 wheeler auto.
The view is unreal- everything else the absolute worst. No working - lights, toilets, dryer, shower, hot water, You get the point- They charge for the pool- I literally paid for another hotel and left after 1 day. Find somewhere else.
Best place to stay in Guatapé
Great place, has an acuatic center where you can rent boats, jet skis, etc. Great service, warm people.
Property is unique but my group truly enjoyed our stay.
Have stayed here several times. Always excellent communication and service. Very quiet and is a perfect couples get away.
Amazing views, fresh air
Wonderful hotel property, short drive from Guatape and El Penol rock! best view of the Guatepe lake. The cabin are super nice, comfortable and big. I would book with out a no problem again. Road to the hotel is not pave, but once you get there is fantastic
Very unique property with cabins overlooking the lakes! The interiors are very modern, extra clean and well maintained. There is an excellent onsite restaurant as well with amazing food… cars are not allowed inside the property so you get around in “moto-chivas” with drivers that take you back and forth… great place to get away and disconnect.
Excelente
Hermoso hotel con un excelente servicio. El restaurante toda la comida súper deliciosa . Muy recomendado .
great view
This place is a scam. DON'T STAY HERE! They advertise it as a hotel/resort...and charge you 5 star rates... however all it is is a collection of privately owned cabins. What is in the cabin is what you get and they are not the same. Different appliances, furniture, condition, etc. Once in the cabin, if something does not work (our dish washer did not work and had some trouble with the jacuzzi), when you call the 'front desk' after a long wait for them to answer they basically tell you that it's not their problem and push the responsibility to the owner of the cabin (who of course you have no contact with). Zero amenities in the property. The restaurant is independent (does not belong to Luxe) nor does the water sports operation. The views are beautiful but that is true of all properties on the lake. If you want to relax and have a great vacation with peace of mind and a good experience STAY ELSEWHERE. Save money get great Colombian service. At LUXE you will get ZERO service and will leave feeling stressed and taken advantage of... Expedia: please do your due diligence on this property and downgrade it. TERRIBLE EXPERIENCE.
We were pretty pleased about the property. We had a few things we needed to report. One of the tvs was not useful since it had no channel connection. They came to report it but they didn’t troubleshoot. Overlap they were responsive with the moto chivas to get us from the apartment to the restaurant. However, there wasn’t much else to do inside the property unless you wanted to pay extra for a boat tour, kayak or jet ski. The beach was not really accessible or kid friendly, so as a family property a pool was missed. Other than that the view was breathtaking and the drivers and staff very friendly.
Nice property! Sense of arrival and front desk not nice. Great property to have some peace unless there is a party on one of the Villas until 5am.Villa was great. Dangerous steps as there is no lighting going down the steep stairs to your Villa. Very dark around property. Restaurant needs a bunch of work slow service, food mediocre at best. Breakfast was the worst seen in Colombia, rather Pat that have it for free. Employees very nice but clueless. The best employees are the bellman very polite transport you everywhere inside the property. All in all I will come back and bring my own booze and food as the views are great and waking up at 6am in tranquility is the best. They do have some water sports on property.
Friendly staff with check in. Great location
It’s located in a gorgeous setting and very quiet! Close to town. The cabins need a bit of maintenance. I was not aware that I need it to pay additionally for daily cleaning of room. The restaurant overlooks the gorgeous lake. I was disappointed with the quality of the food considering that the price was high. The pizza was good. The reason I’m being so harsh is because this hotel is not cheap for the region. But I would go back. It’s setting is what makes this place. For food you can always take a ride into town. Good food and great prices.
Gorgeous house with tremendous views
They did not allow me to check in because i didnt have a passport even providing 2 government id from the u.s.
Beautiful place and service
Views are amazing. Staff is friendly and communication is fast. Only downside is the location is off the beaten path and walking is limited, you have to call these little moto-taxis to get around. Also the dining options at the restaurant are limited.
I would go somewhere else if I had the chance.
It is Ok, but to get there make sure you have SUV or track.
We spent 3 nights at the LUXE, my wife and 4 adult children. The facility was amazing and the 4 bedroom cabin was very spacious and comfortable. checkin and out was simple. getting around there and to town and back is very easy and affordable. Inside the property the tuk tuks are free and to get to Guatape is cheap. The food at the restaurant is very good, pizzas and burgers are excellent The marina is right on the property and renting a pontoon or ski boat is right there for you, very convenient The best night we had was my wife's birthday dinner. we hired a local chef JOSH who owns a restaurant in Guatape called BACCHANAL. He put together a meal of tomahawk steaks and HUGE lobster tails with all the trimmings and chocolate cake that was absolutely delicious. I highly recommend LUXE and be sure to get a hold of JOSH for a great culinary experience
The Luxe was amazing, gorgeous , relaxing, love it BUT the road to get there is awful. The road is horrendous...they really should fix that. And if you go there the Tuk Tuk is the transportation there, is free on the premises but to go town and back will cost you more and can add up.
There were hot water I 2 of our showers even after 2 repair attempts, with cold rainy day and parents that are in their 70 , it was terrible, also Wi-Fi wasn’t working good all the time which is a life risk in a place like that.
Gurt lush
Beautiful setting, lovely accommodation, little tuk Tuk’s running us around, lovely restaurant and great staff, food is exceptional. Water sports activities available. It’s all a little pricey, but you get what you pay for.
Todo excelente pero los senderos a las cabañas no muy recomendable para autos
Beautiful place and the service was top notch
Should have paved the roads. The property is very secluded, needs a convenience store to avoid having to travel extremely far for groceries or snacks. On site restaurant is too expensive.
The hotel is a nice place with cabins and apartments that have a wonderful view, but the reception desk staff are not professional and have no customer service skills at all. When I arrived, they tried to downgrade my room from a two bedroom to a 1 bedroom and I had to put my foot down to make them honor my reservation. After that, they applied a lot of extra charges that were not mentioned in the reservation process and they charged me for VAT tax even though I told and showed them I was not a Colombian resident. To make things worse, they calculated the VAT tax based on the nightly list price and not the real price I paid, so the tax was artificially increased. I requested to speak with the administrator to deal with the problems, but he was never there, never answered his phone and never answered my messages. It destroyed my whole weekend.
The actual house we stayed has a bit of fixing to do. Other than that is amazing.
The view is BREATHTAKING.
The apartments are beautiful and the view is amazing. Beautiful location overall, the only drawback are the roads once you’re inside. They’re dirt roads with rocks scattered throughout making for very shaky rides. Also, they need more amenities in the hotel besides the restaurant there isn’t much to do.
Outstanding. Breath taking
Good
You will not believe there is places like this even exists till you visit Lux by charlee .
Luxe by the Charlee is a beautiful property with a lovely lake, clean rooms, and the feel of a private vacation home. The staff was friendly, professional, and accommodating. The restaurant on site was excellent, and I would happily return. The site and surrounding area (Guatape) are accessible by motorcart if you do not have a car, but the roads on the site are not paved, which would make walking in the rain difficult. All the staff spoke Spanish, so I'm unsure if anyone spoke English because I never tried. However, the area is serene and well worth the trip. I would highly recommend this site.
Great property amazing views. Would definitely stay here again
I walked in our cabin assigned to us and immediately realized it was not the room we paid for. We were not told at checkin that there was a mix up and the upgraded cabin we paid for was already taken. They offered a free pizza and a sangria. We had arranged for massages and I asked for comp massages instead (even tho all I really wanted was our room we paid for). He said he would speak to a manager about it. The massages canceled anyway and so the pizzas and food I ordered, I paid for. The jacuzzi doesn’t work in suite they put us in. We were told it’s mainly for looks. The toilet doesn’t flush properly. The views are spectacular. Hoping tomorrow morning gets better.
Cabin Views are spectacular, wonderful concept
Amazing Views from the Cabins, beautiful landscaping, great design. Had a great stay in the 2 bedroom cabins, well worth it. Restaurant ambiance and views were also top notch. The food itself was decent, room for improvement but the great views and unique structural design of the cabins above the water can’t be beat. Cabin is very well appointed as per the photos.
Very great stay, will be back after remodeling of dirt road
Luxé Cabañas | Home in Guatapé | Travala.com
Execelente servicio!