Ibis Styles Haydock
7.8

Very Good

824 Guest reviews

7.8
Very Good
824 Verified Reviews
Read all reviews
Cleanliness8.4/10
Service8.4/10
Comfort7.6/10
Condition8.0/10
location8.2/10
Neighborhood7.4/10
Value7.4/10
Amenities7.8/10

4 Galway Crescent, St Helens, United Kingdom. See map

Free WiFi
Parking available
Dining services
Concierge
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Elevator
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See map

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Hotel Description

With a stay at Ibis Styles Haydock in St Helens (Haydock), you'll be within a 5-minute drive of Haydock Racecourse and Ashton-in-Makerfield Golf Club. This hotel is 9 mi (14.5 km) from Knowsley Safari Park and 2.5 mi (4.1 km) from Haydock Park Racecourse. Make yourself at home in one of the 102 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a business center, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

LGBTQ friendly

Professional property host/manager

Pets allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: anytime
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Essential workers only - NO

Important information

You need to know
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a first aid kit
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Minimal age
18
Optional fees
  • Fee for full breakfast: approximately GBP 11.50 for adults and GBP 6.00 for children
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Non-smoking

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Conference space

Breakfast available (surcharge)

Safe-deposit box at front desk

24-hour front desk

Business center

Meeting rooms

Wheelchair accessible parking

Number of restaurants - 1

Free self parking

Number of bars/lounges - 1

Banquet hall

Wheelchair accessible (may have limitations)

Wheelchair-accessible path to elevator

Hotel reviews

7.8
Very Good824 Verified Reviews
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Cleanliness8.4/10
Service8.4/10
Comfort7.6/10
Condition8.0/10
location8.2/10
Neighborhood7.4/10
Value7.4/10
Amenities7.8/10
8/10
Excellent
Ian, 23 Apr 2025
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Stayed here a few times now convenient, good value only downside unfortunately on this stay the heating in my room wasn't working

8/10
Excellent
Alan, 21 Apr 2025
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All ok, basic accommodation. Road noise could have done without.

10/10
Exceptional
Mary, 14 Apr 2025
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Staff very friendly and helpful. Nothing was too much trouble.

10/10
Exceptional
Ian, 28 Mar 2025
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Stayed here in the past always friendly and you know what your getting

10/10
Exceptional
Susan, 16 Mar 2025
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Nice hotel! Lovely staff!

The staff were absolutley amazing from check in to check out!! Everyone was friendly and couldnt do enough for us!! Breakfast was excellent!!

4/10
Poor
Verified traveler, 27 Feb 2025
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Loud and noisy

Loud guests who had a dog were shouting and walking up and down the corridor all night. The dog was barking and made a lot of noise.

8/10
Excellent
Richard, 25 Feb 2025
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Good hotel and location

Great hotel. Good room size and convenient for my journey

4/10
Poor
Valerie, 17 Feb 2025
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Rude management

Room lovely! Location ideal Customer service horrible. I had to check out of my room at right time or I’d be charged!! I needed food and ordered it as none available in hotel. The staff clearly saw me eating food and I’d informed them I be sitting in lobby till it was time to go. The manager came over to me advised me I can’t eat food I got outside the hotel I couldn’t eat here. I’m not disputing the policy I wasn’t aware, the attitude was condescending and I felt like a bold child as if she was scolding me. All other staff that I saw over the weekend were very kind and helpful. Unfortunately this has put a dampener on my stay.

10/10
Exceptional
Deepesh, 15 Feb 2025
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Nice, Clean and Efficient

Stayed for 1 night as a break when deiving from Glasgow to London. Nice hotel, good family room with extra beds for kids .. No complaints

4/10
Poor
Verified traveler, 12 Feb 2025
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The room was very very noisy. I thought the window was open it was that loud in there from the road and fans outside the window. Massive gap by the room door I could see through.

8/10
Excellent
neil, 09 Feb 2025
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It was easy to get to and all the staff were friendly

6/10
Fair
Verified traveler, 29 Jan 2025
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Staff were friendly, facilities and accommodation as expected. The room was very hot and the radiator did not turn down fully. The food was below par.

6/10
Fair
Chelsea, 23 Jan 2025
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Pros: Good location close to major motorways, with a pub, restaurant, shop and coffee shop within easy walking distance. A food menu available at the hotel. Clean rooms. Free parking. Reasonably priced. Friendly and accommodating staff. Dog friendly. Small kids play area downstairs. Meeting rooms available to hire. Quality bedding and linen. Free wifi. Hairdryer available. A window and central heating that you can adjust. Bar available downstairs. Good shower head and nice sized shower. Free body wash and shampoo. TV available. Cons: Very noisy. Lots of workers (during weekdays) and homeless people staying there who make lots of noise inside and outside the hotel during the night and in the early hours of the morning. Extremely loud noise from the staff using the fire escape stairwell doors after midnight, as these doors don't close quietly. Lots of litter e.g. beer cans, alcohol bottles and dog poo in the hotel car park. Local area feels quite unsafe to walk alone at night. No fridge or microwave available for use or hire. Sometimes our belongings were moved by cleaners. Mattresses quite hard. People stand out the front to smoke and vape despite there being a designated smoking area out the back, we didn't like taking our baby through a cloud of smoke every time we entered the hotel. Signs or staff politely letting patrons know might help reduce this. Inconsistent shower temperature fluctuating from hot to cool likely due to the type of water heater. No room service.

4/10
Poor
Verified traveler, 19 Jan 2025
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Not great for lone female travellers

This hotel is very basic. The corridor on my way to my room smelt overwhelmingly of dog, it was overpowering. The bathroom in my room had cracked floor tiles and also smelt. The room butted up against the East Lancs road, which is busy throughout the day and night, so all you can hear is traffic when you are trying to rest. Do not go down for breakfast at 7am, its is a free for all with no tables, no order. Dinner, there are signs saying no need to book throughout the hotel, but you have to book and are added to a list of 15 minute time slots. Food was good and staff are nice. I felt uncomfortable my stay though. Not good for lone female travellers.

10/10
Exceptional
Gareth, 14 Jan 2025
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Overall we had a very good stay for two nights. Room, Staff and cleanliness were all excellent. No actual room service - but you can have food on a tray and take it to your room. Breakfasts were very good - buffet service all you can eat. Quality of food was ok (their burgers were very good and home made). Good variety of food for a 3 -star hotel. Would happily stay again.

8/10
Excellent
Julie, 14 Jan 2025
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Dog friendly and a great dog walk near hotel.(by cricket club). Staff very friendly and helpful. You can eat in or eat in pub next door. Breakfast tasty.

10/10
Exceptional
Terry, 27 Dec 2024
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Love the hotel, great staff who are both friendly and helpful. Stayed there a few times now and will go back again.

8/10
Excellent
Roy, 14 Dec 2024
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Light and bright on the whole staff nice. Not overly keen on the decor if I'm honest. There needs to a policy for noise.People chattering in the corridors and outside my bedroom window in the early hours. Staff and guests need to recognise some people are trying to sleep if they are in late or departing early

6/10
Fair
Kay, 12 Dec 2024
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The staff especially Gabby excellent friendly polite efficient and hard worker The hotel was a nice hotel but I don’t think I will be staying again due to the apparent drugs and unsavoury lady’s .

8/10
Excellent
Timothy, 09 Dec 2024
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Very nice

6/10
Fair
Verified traveler, 08 Dec 2024
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The breakfast was extremely good, especially for a buffet style. Was very impressed. Not one to complain however I was disappointed that the room smelled of smoke, I asked at reception and was assured all rooms are non smoking however the room (and the elevator) had a deep smell of smoke. I tried to get the room changed but was told there were no spare rooms. It was room 217 if it helps.

10/10
Exceptional
Tony, 24 Nov 2024
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Was a nice hotel .had a good stay staff were spot on.great service and vfm.👍

10/10
Exceptional
Tim, 21 Nov 2024
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Perfect spot for our visit to Anfield

10/10
Exceptional
jonny, 20 Nov 2024
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Really enjoyed visit, super friendly staff also. Room was perfect. Walk in shower also

6/10
Fair
Steve, 17 Nov 2024
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Bit disappointed

Ok except things seemed very tired and loose uneven floor tiles in the bathroom that sank and gave way when trodden on , lift was temperamental everything just seemed old tired and well used

8/10
Excellent
PETR, 13 Nov 2024
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Clean, but not cheap

Unfortunately I can't rate the hotel with a full score - I have no complaints about the cleanliness or the quality of service, but the hotel is located on a fairly busy road and the noise gets into the room (especially in the evening and morning it's really quite unpleasant). Another complaint I have is about the restaurant - if you want to order a meal, you have to book a time slot in advance (in my case, dinner, where I was offered a time slot up to two hours later)

10/10
Exceptional
David, 11 Nov 2024
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Perfect

10/10
Exceptional
Magda, 27 Oct 2024
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Great hotel for the prices we payed 👌 The pub across the car park was great and great money wise Our room was clean Very easy to check in and out 👌

8/10
Excellent
Tina, 19 Oct 2024
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Stayed for two nights due to going to Haydock races. Lovely hotel, staff friendly and helpful. The only downside was the noise in the room. Windows not at all soundproof. Could hear the main road, and the bins where directly under our window, so heard everytime they was used by hotel staff.

10/10
Exceptional
Kevin, 13 Oct 2024
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Second stay as pleasant as the first visit.

This is the second time I’ve stayed at this hotel, so obviously I’m pleased with my previous stay. The room on both occasions were spotlessly clean and fresh and all furniture and linen in great condition. Breakfast was excellent. All of the staff were pleasant. I had another enjoyable stay at Ibis Styles.

4/10
Poor
Angela, 12 Oct 2024
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Not a place to visit too Many homeless and rough people hanging about in entranceway smoking and loudly talking no sleep had to change rooms as exhausted with lack of sleep breakfast basic. No I wouldn’t recommend it

10/10
Exceptional
Corinne, 06 Oct 2024
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This was a last moment booking due to leaving The Greyhound. We had a lovely stay. Staff were very friendly and helpful.

10/10
Exceptional
david, 20 Sep 2024
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Lovely staff. Room clean, basic but as expected.

10/10
Exceptional
Graham, 03 Sep 2024
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Comfortable stay

Very comfortable only problem the noise from the busy road outside

10/10
Exceptional
Chris, 19 Aug 2024
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Good place

Its an average hotel, in the chain. But friendly staff and room was good

8/10
Excellent
Philip, 18 Aug 2024
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Not great 😕

Key cards repeatedly did not work, after 4 failures which seemed to be my fault ? I said they need to get the lift fixed as it was hurting my knee going up and down to reception to get the key cards redone. The comment of "do i look like a lift engineer" was not a funny response from the person on reception Not a great experience and no indication of if lift will be fixed

10/10
Exceptional
Kenneth, 10 Aug 2024
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Excellent receptionists and bar staff nice room very good value

8/10
Excellent
Ian Frazer, 31 Jul 2024
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Great value

Did what it saod on the tin Good value hotel close to M6 and good access to Merseyside and the surrou da

10/10
Exceptional
Jonathan, 22 Jul 2024
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A lovely stay for a night at Haydock races. Nice decor in the rooms and bar areas. Pleasant staff, no issues whatsoever.

6/10
Fair
Verified traveler, 05 Jul 2024
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Comfortable bed. Double glazing inadequate for rooms on main road. Shame housekeeping felt they needed to knock and interrupt me at 11:30 despite the do not disturb sign on the door and 30 mins to go before check out.

10/10
Exceptional
Glenys, 05 Jul 2024
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Excellent value for money would stay again as so handy for Haydock park races and with a lovely pub on the door step.

10/10
Exceptional
Andrew, 27 Jun 2024
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,

10/10
Exceptional
Samantha Jane, 23 Jun 2024
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Highly recommended, the room was immaculate, the staff were very friendly and helpful

10/10
Exceptional
Madeleine, 19 Jun 2024
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Basic but good.

It was clean, comfortable, the staff were all very pleasant. Breakfast was basic, but adequate. Would stay again.

8/10
Excellent
Adrian, 15 Jun 2024
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Staff lovely room clean just the toilet let it down

4/10
Poor
Duncan, 10 Jun 2024
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Staff Amazing Room Not So

Staff at check-in where wonderful and couldn't assist enough. However, the room key I was given didn't work and was replaced only for this one not to work, 3rd time lucky and that key didn't work either. There was an issue with the battery for the door. The room smelt of paint after being freshly decorated and the shower gel/shampoo containers had not been unlocked.

8/10
Excellent
Richard, 08 Jun 2024
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Did the job nicely

Unable to get a drink at the bar on arrival before midnight. Also not allowed to drink our own supplied beer in the reception area, told to do that in a room, so that meant our conversation could have annoyed neighbours. A bad idea for other guests

10/10
Exceptional
Sarah, 08 Jun 2024
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Staff were lovely, nice little bar & simple but clean room. Will stay again.

8/10
Excellent
J M, 25 Apr 2022
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It's ok

For one night staying is fine, however, the lack of options for breakfast was a bit disappointed.

10/10
Exceptional
Ian, 17 Apr 2022
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Great little hotel. Great price and excellent service. Will be using again soon.

10/10
Exceptional
Dorothy, 16 Apr 2022
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Over all a good friendly service 🙂

Just staying one night but the staff lovely on arrival ,room is warm, beds comfortable and Cleen, room quite big breakfast is good I can not find a fault to mention

8/10
Excellent
William, 08 Apr 2022
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Overnight stop

Very good as usual. The rooms were clean and in good condition, although the floor tiles in one of the rooms need to be repaired as they could cause a guest to trip in the shower. One of the room doors was awkward to close, and the other room key card had to be reset at reception.

4/10
Poor
Gill, 29 Mar 2022
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We couldn’t stay as we had Covid, it would’ve been thoughtful if we could’ve rearranged our stay, but this was not offered to us. Disappointing & costly.

8/10
Excellent
Sandeep, 28 Mar 2022
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A good pl

4/10
Poor
Catherine, 15 Feb 2022
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Disappointing - worst stay out of 10!

Radiator did not work. Reported it to reception but no action taken. Lights tripped at 10pm, reported to reception and told it would be put back on shortly. 1am in the morning I had to use the toilet in the dark. 7am still no lights, back to reception who apologiesed and said they would sort immediately. 7.30am knock on room door telling us we could move room if we wanted to! Packed up and left. So disappointed as we have stayed here several times but will not be staying here again. If you do stay take blankets and a torch!

8/10
Excellent
Karen, 15 Feb 2022
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Fulfilled a need

Practical and welcoming for basic overnight/breakfast needs.

4/10
Poor
Mateusz, 01 Feb 2022
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Never again

Bathroom floor disgusting, overall very tiny rooms and no service.

8/10
Excellent
Donna, 17 Jan 2022
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Weekend break

Stayed for the weekend with 2 teenagers & 2 adults. Everything was great, buffet style breakfast, cereals, fruit Only gripe was the pull out bed for the kids Not big enough to fit 2 people on it was the worst night sleep they have ever had. Daughter had to sleep in our double bed as could not sleep a second night like that Rooms are quite small but apart from that ok Great that dogs are allowed too

4/10
Poor
Pamela, 09 Jan 2022
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Dirty as smelly

Staff were very friendly but hotel was very poor. The room has a smell of bad drains. The coffee cups were stained and it felt very dirty. Our second room for the kids smelled strongly of cigarette smoke and dog. The basins in both rooms had very clogged and dirty overflows. We had never stayed in an Ibis hotel and would never stay again. Travelodge and premier inn much better and at a lower price

8/10
Excellent
Karen, 29 Dec 2021
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Breakfast was very good. All staff were very friendly and helpful.

8/10
Excellent
Verified traveler, 20 Dec 2021
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An ok experience

Was nice and comfy bed. Just wish they had breakfast to take away or started earlier

10/10
Exceptional
Pauline, 20 Dec 2021
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Great Stay

Very clean and staff were extremely attentive. Room was spacious and great price. 1st time staying here and will return when in the area to see family. Food was good despite the chef being on holiday.

10/10
Exceptional
Alan, 14 Dec 2021
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Lovely clean hotel

A lovely clean hotel with a bar and 1 min walk to a pub , nice rooms and very good value

4/10
Poor
Kelly, 08 Dec 2021
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Staff friendly and helpful. Clean. The sofa bed was terrible, our son shouted in shock as soon as he sat on the mattress at how many springs he could feel, no way could ge have slept a night on it. We dragged it onto the floor, seeing how old and worn out it actually was. Once upon the floor we realised it wasn't just the sofa bed metal he could feel but the mattress was just completely worn ans all springs could be felt. So all 3 of us ended up in the bed, hes 5ft 6 at 12, not fun. It being very late and the general manager had already told us how short staffed she was ar our check in we decided to put up with it. I put the duvet over rhe mattress on the floor and attempted to sleep, i think i managed an hour or so but as soon as i moved the metal just stuck into my body. Awful. We wanted to inform staff of the issue upon checking out but we waited for a while at reception and no one appeared. Also the bed sheets had holes in them, there's budget hotels everywhere in the uk now and we stay in many as we live at the other end of the country to our families, this is the poorest one we have stayed in to date.

4/10
Poor
Stephen, 06 Dec 2021
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We had to have the bed exchanged. The TV didnt work at first, the window wouldn't open as the handle was broken. Staff polite and helpful

4/10
Poor
Verified traveler, 05 Dec 2021
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Fell at the first hurdle...

Disappointing. Room smelled of stale cigarettes. Corridor was noisy with people moving in and out through the early hours with little regard to other guests. The shower room didn't drain quickly resulting in a flooded bathroom. House keeping entered the room to clean way before check out time. On a positive note the towels were good and despite over looking the car park the curtains blacked out all the light. I needed a hotel in the area, however the room was horse racing themed, I don't like horse racing.

10/10
Exceptional
Andy, 01 Dec 2021
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Lovely building, great staff, suitable amenities. Well recommended place to stay!

6/10
Fair
Verified traveler, 29 Nov 2021
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Review

Room was okay, asked at reception for extra 2 pillows and were still waiting. I even used WhatsApp to ask if they’d be arriving and I’m still waiting for a reply. Eventhough it’s been read. Other than that stay was okay

10/10
Exceptional
Natalie, 28 Nov 2021
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Lovely

Was a standard room but very comfy. Staff were friendly and we had daily housekeeping. We enjoyed our stay so much so we are booking again next month and taking our kids! Only down we had was we paid extra on the day for breakfast and unfortunately only stuff available (that had not run out) was bacon and beans, toast and cereal for nearly £10 each for 2 pieces of bacon and 1 spoon of beans was shocking so we wouldn't be booking a breakfast.

4/10
Poor
Samantha, 19 Nov 2021
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No sleep due to road noise all night - not your fault but wouldnt stay again - will book hotel myself next time - you get what you pay for

10/10
Exceptional
Stuart, 17 Nov 2021
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Good Stay

Check in was quick and friendly. The street noise is bad (for me) road side so I changed rooms. The black and white balls had been stolen from the pool table and hadn't been replaced for 3 weeks... The breakfast was very good and parking was good.

6/10
Fair
Ahmad, 16 Nov 2021
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good to try once

The staff were fantastic and very helpful and polite and friendly Room was not excellent and just a room with TV ,coffee and bed Toilet was not flushing very well and it was very smelly and no Fridge Breakfast was very simple and a lot of choice and even I did not pork susages and bacon one of the staff offered me the last day Veg Susages - thanks not a lot to do in the hotel and nothing around of it except small Asda shope with petrol station

6/10
Fair
Debra, 04 Nov 2021
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The hotel is on a major road the noise is quiet load all night. The room was well presented although the extraction in the bathroom was not working. Breakfast was ok it had all components and was warm. Overall we enjoyed the stay

8/10
Excellent
Salwan, 03 Nov 2021
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2 stars

Lovely and nice

6/10
Fair
Trevor, 01 Nov 2021
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Traffic Noise

The hotel is clean and service good. Some rooms back onto the A580, so traffic noise is constant. However, in the early hours traffic is minimal so it can be quiet until a vehicle approaches and breaks that silence which can be quite frequent. It can be difficult to sleep through

8/10
Excellent
PAUL, 29 Oct 2021
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Good option for out of town Liverpool hotel

Running the Liverpool marathon, this was a good option since I had a car and it is easy to drive to Liverpool from here, a good quality 3* hotel, staff were nice, free parking.

10/10
Exceptional
Sarah, 28 Oct 2021
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Pleasant stay

When we arrived the member of staff was very friendly and do was the bar man. Breakfast was lovely again staff really nice

6/10
Fair
paul, 10 Oct 2021
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Room was ok Shower in room didnt drain away properly so puddles were left arond toilet Shower was spraying from connector Room 123 Reception informed on exit

8/10
Excellent
Verified traveler, 05 Oct 2021
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The room was cold the window had been left open all day and the heating didn’t work. We had a late check in but the room could have been warmer

8/10
Excellent
David, 20 Sep 2021
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Coach party took preference.

This is the third time we have stayed & will be our last. Reception could not help us with booking an evening meal as "Coach Party" took preference and we probably paid more for our room than the "Coach Party". Luckily a Carvery was next door who bent over backwards to fit us in. Our room overlooked the dual carriageway with traffic running past all night the double glazing proved useless.

6/10
Fair
Verified traveler, 20 Sep 2021
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My room faced the dual carriage way and so it was very noisy with cars despite the window being closed. Also no air con so it was a fairly warm night. Otherwise, hotel is generally OK and is good enough for an overnight stay if need to be in the area for whatever reason. Try to get a room facing away from the carriageway if possible

4/10
Poor
Rachael, 19 Sep 2021
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Disappointing Family Stay

We are a family of 4 and my youngest is just about too big for the normal ‘camp beds’ that are generally in family rooms. So after looking for a hotel for a night away to attend a family wedding, I found this which stated an the hotels.com website that it was a family room with one double and two single beds. Brill - and solely due to this I booked the room. I contacted the hotel the day before our arrival to confirm check in times and was told after 1400. We arrived at the hotel at 1420 and was subsequently told check in is after 1500. Explained I rang and was told 1400 but they said the colleague was wrong. Ok, we completed the paperwork and arranged to collect the key later. When I arrived at the hotel later to collect the key and drop the bags into the room, I was utterly disappointed to find the room was infact a sofa bed and the camp bed type - definitely not what was stated on the website, plus the room was too small to hold this extra bed. As I had a taxi waiting for me I thought we will just leave it and put the youngest in this bed after all. When we returned later my youngest (who is a big 8) climbed into the bed and to our utter amazement we found there were no springs holding the mattress to one side of the bed!!!! The two boys slept with me in the double and hubby slept on the sofa bed. I spoke to reception about this when checking out and explained my disappointment and the camp bed should never have been put into the room.

8/10
Excellent
BOOKER, 17 Sep 2021
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Overall ok no complaints

8/10
Excellent
Jean, 14 Sep 2021
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A decent budget hotel but a bit tired and in need of an upgrade. Staff were friendly and helpful.

4/10
Poor
Joanna, 23 Aug 2021
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Disappointing from Ibis

I have stayed in a lot of Ibis hotels across Europe, travelling on business and for leisure, and this particular hotel is way below the standard usually offered. The hotel is located next to a very busy road and the traffic was well audible at nigh despite earplugs worn. Then there was an awful smell in the bedroom and bathroom parts. In the bedroom there was a lingering cigarette smell. The bathroom reeked of some odor coming from the plumbing. Last but not least - some genius decided to turn on the heating in 22 Celsius weather, which made the room too warm to sleep in.

6/10
Fair
Verified traveler, 22 Aug 2021
expedia-logo-v2.pngTraveller

Good car park and excellent breakfast. Staff were polite throughout our 6 night stay. Shame our room was not cleaned during this period. Had to keep requesting toilet roll, towels, coffee & milk etc. The room and hallways seemed modern but it could do with a refurb as the hall carpets were stained, and grout was missing between tiles in the bathroom floor. The toilet seat was hanging on for dear life and the mattress was severely stained… etc.

8/10
Excellent
Mark, 19 Aug 2021
hotel-logo-v2.pngTraveller

Nice stay for a stop over

Staff and hotel great. the room backed on to the main road and the traffic noise was quite loud when trying to sleep, particularly because we needed the window open for fresh air. Food good when ordered from the restaurant and the breakfast was enough to kick start the day. We only stayed the one night as a stop over in the area.

6/10
Fair
anthony, 15 Aug 2021
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Dissatisfied

The room was facing the main road and the exterior noise from the traffic was rather annoying. The shower drain was partly blocked as water was not draining away as it should.

6/10
Fair
Alison, 15 Aug 2021
hotel-logo-v2.pngTraveller

Disappointed

The receptionist was lovely. But our key didn’t work so we got that fixed. Only the double bed was made up, no beds for our 2 children . We had to move rooms. The carpets in the public areas and stairs looked like they had not been hoovered for many days. Breakfast was sufficient but no fruit.

6/10
Fair
Naryse, 11 Aug 2021
hotel-logo-v2.pngTraveller

Disappointed

Booked a family room for myself and 2 teenage children - room had a double bed and pullout/fold up bed, that was incredibly uncomfortable - the mattress was too thin whereby you could feel the planks of wood that was the base. Even for a small child this bed would be uncomfortable. Sound proofing was terrible, next to a very busy road. Very little management of pets that stayed - constant barking of dogs. Most COVID restrictions lifted around buffet breakfast - although legal, perhaps a little premature. Bright, modern building, staff polite but the above let itself down.

2/10
Poor
Verified traveler, 11 Aug 2021
hotel-logo-v2.pngTraveller

Hotels pubnlic areas were dirty. and looked like they hadnt been hoovered in weeks. the room was ok but shower leaked and hadnt been cleaned well as there were old crisps on the floor near the curtain. If you get a room on the road side prepare for a bad nights sleep if you're a light sleeper - there isn't sound proofing and the road is very loud.

10/10
Exceptional
Conrad, 10 Aug 2021
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My kids love staying here

When I take my children to watch Liverpool this is the hotel where we stay. It’s clean and great value. Will come back again.

2/10
Poor
JOHN, 10 Aug 2021
hotel-logo-v2.pngTraveller

Sleepless night Ibis Hotel Haydock

I have stopped at this hotel before and never had any problems, however this time was totally different. When i checked in i asked for a room facing the car park as you get a better nights sleep as the other rooms face a very busy road. Even though there were rooms available i was told point blank i couldn't have one because they were saving them for members of the hotel group, i explained i was a member but was told, because i had booked through an agent i couldn't have one. I asked if this was company policy, they said it wasn't. I asked for it to be put in writing why i was refused but that was declined, needless to say i had a very poor night's sleep and to add salt to the wound i was placed in a room over looking the rubbish collection area, so even if i wanted to open the window i couldn't because of the smell. I really hope this is a one off because as i said earlier i have had no problems before. thanks Amanda the receptionist for a very unpleasant stay.

6/10
Fair
Verified traveler, 09 Aug 2021
expedia-logo-v2.pngTraveller

Comfy and clean bed. Room wasn't clean, hair in bathroom, fingerprints on walls, no normal amenities... like a phone in the room (i.e. couldn't schedule wakeup call or checkout over the phone).

8/10
Excellent
Verified traveler, 08 Aug 2021
hotel-logo-v2.pngTraveller

Ok stay

Room was ok, breakfast was good. Road noise was very bad. Corridors and stair areas could have done with a good clean.

10/10
Exceptional
Verified traveler, 07 Aug 2021
expedia-logo-v2.pngTraveller

Ss

8/10
Excellent
Salima, 31 Jul 2021
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Convenable

Chambre convenable pour 2 personnes. Nous étions à 4 (2 adultes et 2 ado) nous pensions avoir un queen bed et 2 single nous avons eu le queen bed mais à la place des single bed nous avons eu un sofa 1 personne et 1 lit de camp avec un matelas tres fin. Donc si vous êtes plus de 3 ce n est pas génial pour celui qui dormira sur le lit de camp même si le site ne précise pas que ce n est pas de vrai lit.

6/10
Fair
p, 20 Jul 2021
hotel-logo-v2.pngTraveller

Great staff but……

Wet friendly and welcoming staff. Although the public areas have very effective air conditioning, rooms are not cooled and are very hot forcing the Windows to be kept open next to a very noisy trunk road. The bed was very comfortable however. There’s little provision to be able to work from a laptop, few power outlets and no USB charging outlets. The optional breakfast was a disappointment and doesn’t compare in any way in choice, quality or quantity to a premier inn breakfast. The coffee wasn’t nice at all

8/10
Excellent
james, 19 Jul 2021
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Ibis

Not the best night's sleep due to noise from the road. And only one thin pillow

8/10
Excellent
Katarzyna, 18 Jul 2021
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Was ok, good stay for one night in the middle of the road

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