HUALUXE Shanghai Twelve at Hengshan by IHG

8.8

Excellent

122 Guest reviews

8.8

Excellent

122 Verified Reviews

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Cleanliness9.2/10

Service8.8/10

Comfort9.2/10

Condition8.8/10

location9.6/10

Neighborhood8.6/10

Value9.0/10

Amenities9.4/10

Enjoyed our stay at the HUALUXE mainly due to the staff who were incredibly friendly and helpful. Our room was a bit dated and a bit dusty in some corners, but overall not too bad. Location was great, easy to walk into the central area with lots of restaurant choices!

Hotel facility is slightly old but clean and comfortable, a quiet spacious oasis. When I stayed there in Feb. 2025, their price was a good deal. I highly recommend if you are looking for a comfortable, quiet, convenient place to stay. If you are looking for hustle and bustle, this hotel is a little far from the Bund.

Huge comfortable room

I travel and stayed in a King room by myself - the room is HUGE with lots of space to walk around or lay my luggages in the floor. The bed was very comfortable.

Happy to recommend

Everything was as would be expected in a quality hotel. I enjoyed my stay.

Excellent location, multi choice breakfast, nice enviornment

One of the worst stay in my hotel experience. Hotel and amenities are fine and nice but hotel refused to turn on AC while the rooms are scorching hot, humid and stuffy. I get it, its april and still cool outdoor but indoor is a separate story. I was waking up covered in sweat, drenched and yet they still refuse to turn on the AC. Their reasoning is that they would have tovturn on the central AC and would be the entire floor, not just my room, which doesnt make sense to me. Other guests can choose to turn off if it is cold. Would not choose this hotel again as there are plenty quality hotels available in shanghai

Very good location, staff and clean rooms.

everything met or exceeded expectations but Abby at the front desk was simply supe.b

Very convenient location, like their breakfast. The option for dinner could be improved.

Wonderful hotel. Excellent location, across from the subway, and incredibly helpful staff!

The hotel is relatively new with very good location

Good architecture, lukewarm services.

Well designed architecture and rooms. But the front desk staff were not earnest about the prices needed for the paid room upgrade.

there was mold in the sink, no swimming caps provided and wasn’t let into the pool. most staff doesn’t understand english

difficult to get a taxi

OK hotel in Shanghai

Used 4 times but this hotel was just OK. Nothing special. Reception can be crowded and slow. Service was good but the room was just about OK and clean. Area was not bad. Some shops but nothing special. This hotel is good for a very short stay. Wouldn't recommend long stay.

Pleasure stay

Underwhelming room in a nice hotel

We were very excited to stay at the Twelve at Hengshan. When you first come in you are impressed by a great looking lobby. Our first disappointment was to learn that the pool was out of order without much of an apology. We proceeded to the room expecting a luxurious room but were again disappointed. The bathroom is in fact very nice but the main room itself was very underwhelming. It was a large room but the decor and style were quite lacking and i would not call this a luxury room in a luxury hotel. The concierge was not very helpful either when we were looking for restaurants (didn't know about the ones across the street) or when we needed help with a taxi.

Great location and neighbourhood. Super convenient connecting to Line 1 on the metro being right next door. Very good detail in design and overall a quiet hotel during my stay

Very modern room, love the light system. Great bed, only issue was a toilet that ran all night

Good stay, wish it was better

Very nice room with good amenities, very comfortable. Convenient location, pretty streets in the neighborhood. Very peaceful garden. The pool area is beautiful. Room service is not so good, and expensive. Many bars nearby at night, but not enough eateries for a quick and good bite.

An oasis on Hengshan Road

This is a great hotel located in a chic part of Shanghai close to both Xujiahui and Jing’an Temple. Hotel itself is very new, modern, well appointed. The staff professional and friendly. Every reason to want to return, and I will

Love the spacious room and all the decoration, elegantly fashionable. Staff are friendly and professional. The only thing that could be improved is perhaps the breakfast offering - priced at RMB 250+ per hard I would expect a bit more varieties and better quality.

I actually sleept on the floor!!

I actually sleept on the floor! This is an expensive upbeat hotel, but their beds are super soft, so soft that it actually start hurting my back. In the end the staff couldn't help me out so I ended up sleeping on the floor. After I told the staff if they could provide extra blanket because I was forced to sleep on the floor, they didn't seem to particular mind this as they made no fuss or anything about one of their guest was sleeping on the floor. In fact once I told them I had to sleep on the floor they smiled and said "ok"

Great place to stay

Very helpful and accommodating despite the language barrier. It is nested in a very nice neighborhood.

A beautiful first class hotel in an off the beaten track area. The highest tech hotel room I’ve ever seen. Great beds. Skip the overpriced breakfast.

Likely to return

We arrived a day later than expected and only ended up spending 1 night. The check-in agent was very understanding and arranged an room upgrade for us. The room was very spacious and comfortable. However the room smelled like smoke when we arrived despite it being a non-smoking room. We had to open the balcony door to let the air in, but ti was also freezing outside (4 degrees Celsius).

Work trip to twelve at hengshan

Hotel is very clean and comfortable and pretty. Only quibble is that the food is quite expensive and not amazing (but still good)

Excellent

great staff, service and location. Facilities and decorations are almost brand new.

Convenient

Good, Safe and Convenient The staff are friendly and professional

Great hotel in quiet neighborhood

Hotel staff were friendly and very helpful. Rooms were very comfortable and well maintained. Gym is very good but spa was closed so didn't see that. This hotel is in a very quiet neighborhood and getting to the city center takes 30-45 mins in a taxi.

Turn on the lights

I got in very late 1:00 AM. The lights were off there was not a soul in sight. With the front desk being off to the side I had no idea if I was even in the right place. To be fair I was only in the hotel for about 7 hours. To sleep shower and leave.

Convenient!

The hotel is in the old French quarter of Shanghai which has lovely trees, and is close to a beautiful park and convenient subway.

Great for business travel

This hotel is truly amazing down to every last detail. Clean, comfortable beds, room are nice and spacious and the food is fantastic. Just be sure you request a room NOT facing the nightclub next door or you can forget about sleeping...they blast their music until 5am. I had to switch my room due to this. The hotel gave me 3 pieces of chocolate for the inconvenience which didn't compensate for a lost nights sleep but everything else here is fantastic.

Beautiful hotel in quiet area.

I stayed her for 5 nights. I wasn't sure about the location but liked the photos on Expedia. The hotel is beautiful. The staff is amazing. There were a few things I wasn't happy about. The first one is the pool. The water was really cold, and the water in the hot tub part was not hot. Seems trivial, but the pool was one of the reasons I chose this hotel. Secondly, we wanted to try the buffet, but it was not available. May have misread the in room information, but we were disappointed. A BIG problem which is not the hotel's fault is that getting a taxi in this area is a nightmare. It took us at least 20 minutes on two occasions to get a cab, once with the help of a staff member. Very frustrating. I am not sure why this is, but it is.

Definitely coming back!

This hotel is located at the heart of the French district, best of Shanghai. Within walking distance to nice restaurants and subway. We asked the hotel to arrange airport pickup, they sent a nice Mercedes. When we arrived, someone walked us straight up to our room, while others helped with luggage. Room was huge and clean. The architecture is comtemporary. Breakfast buffet was i think $40/ea, it was an extensive buffet with Eastern and Western choices. We used the pool- heated and HUGE! And clean. While we were swimming 3 lifeguards were there watching for us. Overall the service was EXCEPTIONAL throughout. Staff is fluent in English. We also took some time and had a tea time in the courtyard. Was a very nice experience. I will definitely stay here again next time we are in Shanghai!!

So Luxurious!

Amazing! Just amazing! You will not regret spending your time in Shanghai at this hotel.

Cold buffet food and language difficulties

I selected this hotel based on it being a Starwood property and being close to a restaurant where an event was being held. Thank goodness I used my free Hotels.com rewards because if I had paid the going rate, I would have been very disappointed. Like most upscale hotels in China, the language differences cause issues. I needed to borrow a curling iron which was listed as one of the items available to borrow in their English and Chinese guide. It took 30 minutes, multiple phone calls, people confusing "curling iron" with a regular clothing "iron" and me actually miming twisting my hair around my finger to get the point across. The buffet breakfast was also copious but not great quality...Why can't these hotels learn how to keep buffet food warm? I also asked for a soda with my meal for which I was charged an exorbitant amount even though that same soda would have been free in my room's mini-bar...

Best hotel service in China

Just one night on our new neighbourhood and a great experience from superb, friendly service from all staff to helpful permission to delay check out. Smart hotel, excellent well equipped room and great, varied breakfast. The gym, spa and pool all looked fantastic too.

Lovely boutique hotel

Wonderful & classy boutique hotel with large room and bathroom. Comfortable & quiet. Excellent breakfast buffet. Highly recommend this hotel.

Overall ok but has nothing to do with Luxury

Feels like a Normal 4 star standard hotel, it's ok to stay a night or two but don't look at details nor expect it to be urban resort of any sort. For the price paid one definitely got too many better choices in Shanghai, doesn't make sense why they claimed themselves Luxury.

Great hotel in a great location

It was close to many good restaurants. This hotel is clean, peaceful, offers refined decor and a helpful staff.

It's a Hotel I would receommend to friends!

I only got problem with the pillows, using one is too flat, stagging up 2 is too high..... Other than that, my remark is very good staff & services, and excellent room size and set-up. location is perfect as it got metro exit right next to hotel entrance, and there are a lot of nice F&B outlets nearby!

Location close to shopping area

Overall it is a very good hotel. Location close to shopping area, not far from the Bund. Neighbourhood ok, great staff very helpful.

Good hotel with great amenities (pool, gym + spa)

The staff were very prompt, courteous, and spoke great English. The hotel design is spectacular from the onset of when you walk in, and the rooms were well furnished, comfortable, and roomy. The minibar has some things which are complimentary, and some that are not, but the selection of drinks and juices, and the in-service welcome fruit/biscuit delivery was more varied than any other of the dozens of luxury hotels in Shanghai that I’ve stayed in. What separates this hotel--by far--is its gym, pool, jacuzzis, and the sauna & spas. The gym is well equipped for cardio and also heavy weight lifting, and the pool is sizeable enough for lounging or laps. There is none of the "you must wear a swimming cap" nonsense that you find in a lot of other swimming pools around china. Plus, there are jacuzzi pools (hot & cold) around the swimming pool area. The sauna and spas are on a separate floor, but the combination of lighting and music make them very relaxing experiences. Also conveniently located to the Hengshan metro station (literally, almost adjoining), and is a stone's throw from many nice restaurants around the French Concession area. I would, however, recommend against visiting the bars on Hengshan road because they're known for being shady. Downsides of the hotel: the ground floor has a beautiful entrance space, but the remainder of the ground floor are luxury brand shops and enclosed areas, which makes the hotel seem a little pretentious. Can't think of any other downsides.

very good customer service

better than another boutique hotel , room was huge and comfortable

One of the Best

This is one of the best 5 star hotels I've stayed in Shanghai. In the neighborhood of foreign embassy offices, the hotel is in a first-class location in terms of access to shops, restaurants and transportations. The downside is traffics can be bad during rush hours, but it was not an issue for me. The room is huge for a regular room and is clean. All checkin and checkout process was smooth and the hotel staff were very courteous and polite. I just love this hotel, quiet and well located. I didn't try the food in the hotel, since we were close to some of the local authentic restaurants. This hotel gives you some real Shanghai feel, which is different from the Pudong Lujiazui area.

綺麗なホテルで室内も広く良いホテルです。アメニティも揃っていました。フロントは日本語は通じないので通訳アプリで対応した。 朝食はバラエティー豊かです。 エアコンが壊れていたので、寒い思いをした。喫煙エリアはホテル内にはありませんので外に行きました。

家族3人で宿泊しました。部屋が広く、ベッドが質が高くとても良かった。浴室も広く、バスタブも快適です。朝食も品数が多く、美味しかったです。また、上海へ行く際には利用したいです。

Boutique hôtel au top!

Très belle surprise que cet hôtel. Chambre spacieuse, élégamment décorées. Je reviendrai lors de mon prochain séjour.

Modernt och lyxigt