Grayson Hotel in the Unbound Collection by Hyatt
9.2

Wonderful

616 Guest reviews

9.2
Wonderful
616 Verified Reviews
Read all reviews
Cleanliness9.4/10
Service9.2/10
Comfort9.2/10
Condition9.2/10
Amenities9.0/10

30 West 39th Street, New York, United States of America. See map

Free WiFi
Dining services
Pet friendly
Concierge
Gym
Smoking areas
Business facilities
Banquet facilities
Accessible facilities
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Hotel Description

With a stay at Grayson Hotel in the Unbound Collection by Hyatt, you'll be centrally located in New York, within a 10-minute walk of Bryant Park and New York Public Library. This hotel is 0.5 mi (0.8 km) from Times Square and 0.6 mi (1 km) from One Vanderbilt. Stay in one of 296 guestrooms featuring Smart televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and an elevator.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

Parking height restrictions apply

Noise-free rooms not guaranteed

Professional property host/manager

Pets allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: anytime
Minimum check-in age: 21
Check-out by: 11:00 AM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Contactless check-in is available
  • Contactless check-out is available
  • Cashless transactions are available

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 34.43 per accommodation, per night

We have included all charges provided to us by the property.

You need to know
  • Children stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • This property uses eco-friendly cleaning products
  • Noise-free guestrooms cannot be guaranteed
  • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Minimal age
21
Optional fees
  • Nearby parking fee: USD 60.00 per night(984 ft away; open 24 hours)
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 150.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

French

Spanish

Amenities

Most Popular

Free WiFi

Dining services

Pet friendly

Concierge

Gym

Smoking areas

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Concierge services

Breakfast available (surcharge)

Safe-deposit box at front desk

24-hour front desk

Porter/bellhop

Meeting rooms

Designated smoking areas

Wheelchair accessible path of travel

Braille or raised signage

Number of restaurants - 2

Number of meeting rooms - 1

Number of bars/lounges - 2

Number of coffee shops/cafes - 1

24-hour fitness facilities

24-hour health club

Water dispenser

Banquet hall

Living plant wall

Eco-friendly cleaning products used

Distance from property (ft) - 984

Distance from property (km) - 0.3

Lot hours - 24 hours

Outdoor furniture

Wheelchair accessible (may have limitations)

Wheelchair-accessible public washroom

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible fitness center

Wheelchair-accessible on-site restaurant

Wheelchair-accessible lounge

Visual alarms in hallways

Food and water bowls

Dog exercise area

Well-lit path to entrance

Stair-free path to entrance

Hotel reviews

9.2
Wonderful616 Verified Reviews
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Cleanliness9.4/10
Service9.2/10
Comfort9.2/10
Condition9.2/10
Amenities9.0/10
10/10
Exceptional
Joshua, 15 Apr 2025
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Great check in

10/10
Exceptional
Marie, 14 Apr 2025
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A wonderful stay! So convenient to Grand Central and Radio City Music Hall among many other attractions, shopping, and restaurants. I would absolutely stay there again.

10/10
Exceptional
CHEN, 13 Apr 2025
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It’s a very good experience!!!

10/10
Exceptional
Elad, 13 Apr 2025
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New and friendly

New place, great location, helpful and friendly staff. Would come back for sure when in Manhattan

10/10
Exceptional
Amy, 12 Apr 2025
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EXCELLENT HOTEL - GREAT SERVICE

Great hotel! The room was immaculate and modern. Bed was super comfortable. Service was fantastic. Excellent location. Highly recommend!!!

10/10
Exceptional
Dyembe, 03 Apr 2025
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The property was nice and the staff was great!

10/10
Exceptional
Tida, 29 Mar 2025
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Safety and Comfort

Great for a solo trip! Felt safe and comfortable. Would return.

10/10
Exceptional
Nick, 25 Mar 2025
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good place

10/10
Exceptional
Christopher, 23 Mar 2025
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Awesome Stay!

Awesome hotel. Great stay in a great location. Would definitely recommend this hotel.

8/10
Excellent
Michael, 22 Mar 2025
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Great location and modern decor! Rooftop bar wasn’t super impressive and bathroom design was a bit odd but overall would stay again for a quick trip

6/10
Fair
Mary, 21 Mar 2025
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It was alright . Bathroom small, beds comfortable. Elevators always full.

8/10
Excellent
LaTeisha, 21 Mar 2025
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The hotel was very nice & the rooms were gorgeous. The raw cielings were odd against the sophisticated esthetic which made it look more incomplete than raw or industrial... but overall it was very ccomfortable. Robes and slippers were a nice touch. Id stay here again for sure.

10/10
Exceptional
Verified traveler, 17 Mar 2025
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Great stay overall. The location and the staff were very nice. Bathroom set up is a bit strange with a glass window with a blind separating it from the room. The hotel bar had good drinks and views

10/10
Exceptional
David, 16 Mar 2025
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The rooms were nice.

10/10
Exceptional
Brendan, 15 Mar 2025
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Modern hotel, nice staff, great rooftop lounge.

10/10
Exceptional
LUCIA, 07 Mar 2025
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Excelente ubicación, instalaciones impecables en aseo y en condiciones . La cama de sentia muy bien.

10/10
Exceptional
nancy, 05 Mar 2025
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The property was nicer than I expected. The bellhop was very accommodating. Stay here!

10/10
Exceptional
Derrick, 04 Mar 2025
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The hotel was great and the staff was very helpful and nice

10/10
Exceptional
Hersha, 02 Mar 2025
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Love the boutique experience. Friendly staff.

10/10
Exceptional
Hersha, 02 Mar 2025
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Loved our stay at the Hotel. Very clean and had everything we needed. The staff was very friendly. Bria and Noel helped us a lot!

10/10
Exceptional
Cheryl, 27 Feb 2025
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We had a wonderful stay! The staff were extremely helpful and kind, making our experience even more enjoyable. It was very peaceful, and it was just a lovely, easy walk to many sites nearby.

6/10
Fair
Tristan, 16 Feb 2025
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Overall, a decent stay. However, we landed late so we had a kate check in. When we got to our room there were hair strands on the sheets of the bed. We got a new room, but no compensation for the inconvenience. We also pad for a city view, but I would say that the photos were deceiving. Our "city view" was only the view of the window of the hotel next door. This was a waste. The upstairs bar had great drinks and friendly staff. We were at the downstairs bar Saturday night and the women working the bar was not friendly and have a cold vibe. I'd say this is a 3/5 max.

6/10
Fair
Tia, 16 Feb 2025
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For starters, the front desk staff did not give a run down of what the hotel offered or where anything was. The room was booked for double occupancy but upon entering the room there was 1 robe and set of slippers. Rooms should come with mini fridge at least. With as many restaurants around there is nowhere to store leftover food. No coffee machine, and although it’s brought to your room, ice is not readily available. You have to wait for it to arrive.

10/10
Exceptional
Kara, 15 Feb 2025
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Great location, room and roof top bar.

10/10
Exceptional
Sara, 05 Feb 2025
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Quiet and convenient! Service was excellent.

10/10
Exceptional
Tatiana, 23 Jan 2025
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10/10 will DEFINITELY stay here again

This hotel is amazing!!! I ultimately booked because of the Empire State view and it did not disappoint one bit. From the moment we checked in the staff was very friendly, and the bar/dining area on 1st floor was a perfect area to wait until our room was ready. Rooms are nice and cozy with comfortable bedding and bathroom was very nice and spacious for being in NYC. Perfect location IMO that was close to multiple subway stations, a CVS, and across from some of the best Szechuan food we ever had. Was able to enjoy the rooftop bar as well, with Mexican inspired drinks and amazing views. I cannot praise this hotel enough, even asked for extra towels at like 1am when we came back from a show and they were up straight away!!

10/10
Exceptional
SIN YU, 22 Jan 2025
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Very good! i stay here all the time when i come to NYC.

10/10
Exceptional
Verified traveler, 19 Jan 2025
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We had a fabulous stay. Our room was small but not at all crowded. It was very clean and there were plenty of shower towels in the bathroom. The staff was very friendly and helpful. The rooftop bar had an excellent view and a very accommodating staff.

10/10
Exceptional
Alvant, 15 Jan 2025
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Very beautiful stay

10/10
Exceptional
David, 15 Jan 2025
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We stay here each time we come to NY. It’s continently located, very walkable. Hotel is well maintained.

10/10
Exceptional
Youssef, 15 Jan 2025
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Property is new and very clean. The staff are very nice, everyone greeted us with genuine heartfelt kindness. The beds were comfortable and the rooms spacious (which is not common in NYC). The elevators were the funny downside of the trip. We stayed one night and it was enough to see the amount of guests who struggled with the elevator controls just like we did. One person left the elevator fed up trying to select the floor in front of strangers. Have them go over the controls with you. The hotel is wonderful.

10/10
Exceptional
Heather, 13 Jan 2025
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Great new hotel, enjoyed our stay. Fairly quiet (very quiet for NYC), very comfortable room and bed, love the modern minimalist decor, excellent front desk/concierge staff. Looking forward to coming back.

10/10
Exceptional
Aidai, 13 Jan 2025
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The location is excellent.

8/10
Excellent
Maria, 11 Jan 2025
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Everything was clean and service was great!

10/10
Exceptional
Zvi, 10 Jan 2025
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Fun week end in New York

All was great and the rooftop Bar was a great addition . Location is amazing . They should offer a valet service for parking the car it was a couple of blocks away but wasnt a deal breaker.

8/10
Excellent
Yumin, 09 Jan 2025
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Great service!

10/10
Exceptional
Yumin, 09 Jan 2025
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Great and clean!

10/10
Exceptional
Lisa, 08 Jan 2025
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Best potatoes around for breakfast. Wonderful staff. Comfortable and clean. Great location as well.

10/10
Exceptional
Samantha, 08 Jan 2025
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Great price and great location!

10/10
Exceptional
Sydney, 05 Jan 2025
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Really great property. Modern and clean. The rooftop bar and lobby bar is excellent. Some sort of lobby lounge would be ideal.

10/10
Exceptional
Idalis, 05 Jan 2025
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Wonderful hotel !

First time in NYC, location was perfect near many main attractions. Very safe neighborhood, clean hotel, friendly staff. Amazing views of the Empire State building from rooftop bar which was the best experience!

10/10
Exceptional
Massimo, 04 Jan 2025
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Friendly and helpful staff!

4/10
Poor
Christopher, 03 Jan 2025
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I paid for top floor with city view. I received room 703. Walls were scuffed. Carpet and floor dirty and dusty. I have photos. Food particles also on carpet. Upon exiting hotel via Elevator bank A the emergency fire doors slammed shut almost hitting us and causing injury. Also the dust from the emergency doors was flying everywhere indicating they have been inspected in a long time.

10/10
Exceptional
Danny, 02 Jan 2025
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NYC NYE FUN

Beautiful hotel and so great for NYC New Years Experience!!

10/10
Exceptional
jabreel, 02 Jan 2025
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Nice hotel

2/10
Poor
Ferdinando, 01 Jan 2025
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Camera e bagno con scarsità di luce ¹comodini scomodi piccoli , non cassettiere, cassettini di cartone, il tetto un vero pianto apparenta infiltraziono miltiplel, finestra del bagno sulla camera senza rispetto della privacy e del riposo dell accompagnante¹ Colazione molto scarsa (frittata e patate e bacon) Personale molto gentile ma eneficiente 4 giorni di scomodità ecc..

6/10
Fair
Ashley, 31 Dec 2024
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Not worth it

The hotel is new, so cleanliness is not an issue. However, there are many other issues to be addressed. The elevators are tiny and very slow. The restaurant's menu left a lot to be desired. I requested a mini fridge for one of my rooms prior to arrival, but it was not provided until I requested it from the front desk the next day. At this point I asked to speak to the GM but he/she was unavailable. But the biggest issue I had was with my bill. My initial deposit was not reflected in the total. I once again asked to speak with the manager, and once again they were unavailable. I would like to say give a shot out to Orenzo Harrell, a bell person with the hotel. He was kind, helpful, and a true asset to the organization. He is the only reason I gave the overall experience 3 stars instead of 2. Bottom line...there are so many places to stay in NYC - I wouldn't put this hotel in your top 10 list.

10/10
Exceptional
Shihliu, 31 Dec 2024
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A great place to enjoy NYC.

10/10
Exceptional
Violet, 30 Dec 2024
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Davon, Darrell, and the every single staff member I interacted with were absolutely amazing! I felt at home. I get anxious being in new places and this was my first time in NYC. They were able to help guide me for all of our needs! 10/10

10/10
Exceptional
jorge enrique, 25 Dec 2024
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Perfect location, staff was amazing, Property in Perfect condition

10/10
Exceptional
Victor, 24 Dec 2024
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Recommending VIP parking

10/10
Exceptional
Jill, 23 Dec 2024
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Very clean, helpful staff, close to popular attractions. Great stay!

10/10
Exceptional
Barbara, 22 Dec 2024
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Very friendly staff and the room was extremely clean, comfortable, and beautifully updated. The location was ideal.

8/10
Excellent
Nancy, 20 Dec 2024
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The staff was incredibly friendly. We arrived at noon, and our hotel was ready. Given our advanced notice. This was a wonderful perk. Water and free coffee in the lobby was also nice. I made a request for a coffee machine to be brought to my hotel room, and it was accommodated seamlessly. Location, especially during the Christmas season, was ideal being next to Bryant Park market. The elevators were pretty slow, but that was the only drawback.

10/10
Exceptional
Sara, 20 Dec 2024
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We had a great stay! Will definitely stay again

10/10
Exceptional
Dixie, 19 Dec 2024
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Great place to stay

Such a wonderful place to stay. The staff was incredibly friendly and so helpful with anything we needed.

10/10
Exceptional
Priscila, 18 Dec 2024
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Great location, next to a lot of shopping options, restaurants and a big activity selection. Only down side about the hotel would be its room lighting. Yellow poor lighting. Getting ready (makeup) wise was bit of a struggle. Would recommend taking a light up mirror if going to stay in this hotel. Other than that staff in the lobby was super helpful and friendly. Big shout out to Noelle!! Truly made the stay memorable. Always going above and beyond making sure we were welcomed, well taken care of and over all confortable.

10/10
Exceptional
Kimberly, 15 Dec 2024
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The hotel was very clean, modern, and very safe. The staff was wonderful, very professionally, accommodating, and friendly. Would highly recommend and will plan to stay again

10/10
Exceptional
Frank, 13 Dec 2024
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Great staff rooms were very clean great service Perfect location

10/10
Exceptional
Alan, 10 Dec 2024
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Excellent front desk service

Barron in the front desk was awesome and helpful. Beds were comfortable, room was quiet. A little small and could do without the platform edge on the bed that we constantly bumped into. Otherwise a great experience

10/10
Exceptional
Michael, 09 Dec 2024
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Great location in midtown right near Bryant Park and walkable to both train stations and Fifth Avenue shops. Great rooftop bar with views of the Empire State Building, Hudson Yards and downtown.

10/10
Exceptional
Mariana, 04 Dec 2024
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I love how the people was very friendly and they give me a advice where can I go to visit 😊 I don’t like I didn’t get upgraded room and it was a dog 🐶 barking in the floor where it was my room

10/10
Exceptional
Allison, 03 Dec 2024
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Beautiful property. A true hidden gem

10/10
Exceptional
Molly, 02 Dec 2024
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Our new favorite NYC hotel. So pretty and stylish, clean, comfortable and great service. The best view of Empire State Building from room and roof top bar. Great vibe at bar and breakfast. Excellent made to order breakfast. Amazing service. Perfect location by Bryant Park and Time Square but on a quiet, safe street. Hotel even included a sound machine in room though. We have stayed in a lot of places in NYC and this was by far the best. Was there for a bday celebration and they helped make it perfect. Well done Grayson hotel.

8/10
Excellent
Madison, 02 Dec 2024
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Fantastic staff, very clean rooms.

8/10
Excellent
Verified traveler, 30 Nov 2024
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Great location and service

This hotel is well located and the service is really good, the room are clean, but small and the isolation not that good but overall a good choice

10/10
Exceptional
Roxanna, 30 Nov 2024
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Everyone was so pleasant and helpful. The place was very nice and the food was great!

10/10
Exceptional
Roxanna, 30 Nov 2024
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Everybody was so nice and helpful.

10/10
Exceptional
MARIA, 29 Nov 2024
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We stayed Thanksgiving Eve for the Macy’s Day Parade. The concierge was friendly and helpful. The room was small but clean. No coffee maker in-room but coffee was provided in the lobby in the morning. We look forward to returning for another visit. Just what we needed.

10/10
Exceptional
Yu, 27 Nov 2024
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Everything is great

10/10
Exceptional
Deborah, 25 Nov 2024
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Amazing staff and location!

10/10
Exceptional
Jean-Francois, 25 Nov 2024
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Very nice stay at the Grayson this weekend. It was my second time and I will come back. The hotel is well located, convenient and the staff is very helpful and efficient.

10/10
Exceptional
Andrew, 17 Nov 2024
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Location was great, the staff were awesome, the hotel was clean and updated, the bar and restaurant were spectacular. Thanks to the whole team.

10/10
Exceptional
Maya, 13 Nov 2024
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Great find!

6/10
Fair
Robert, 12 Nov 2024
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Inop elevator made getting to my room difficult at times.

10/10
Exceptional
Jill, 12 Nov 2024
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Great hotel, great location, helpful and knowledgeable staff.

10/10
Exceptional
Susan, 12 Nov 2024
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Would only love bigger towels but otherwise good.

8/10
Excellent
Megan, 11 Nov 2024
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Great location, clean and new looking room with a good sized bathroom and nice shower. The unfinished ceiling is a bit weird but I guess it helps make the room feel less cookie cutter. Only downside was 1 of the 3 elevators broke so during high traffic times (10-11am) there was a wait to get down, especially from the lower floors.

10/10
Exceptional
Brady, 06 Nov 2024
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nice hotel.. new york is very dirty though

8/10
Excellent
ALAN, 06 Nov 2024
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Excellent hotel; small but comfortable room with good bathroom. No USB points or fridge or coffee maker. Staff were particularly good and a good, if limited, breakfast.

10/10
Exceptional
Michael, 03 Nov 2024
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It was an unexpected work trip that was arguably one of my most comfortable. The staff was awesome and the room was great. Michael checked me in and was very friendly.

6/10
Fair
Lisa, 31 Oct 2024
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Staff were nice property was clean; however beds were short. I'm 5'4" and my feet were hanging off. No directcharging availability

8/10
Excellent
Sebastian, 29 Oct 2024
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Great hotel & Staff. Rooms were great, Location was close to everything but surrounding areas were weird

10/10
Exceptional
Eriberto, 29 Oct 2024
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.

10/10
Exceptional
Karen, 29 Oct 2024
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Always beautiful and clean!

10/10
Exceptional
Kristin, 28 Oct 2024
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Excellent

8/10
Excellent
Jeffrey, 27 Oct 2024
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A good option near, but not in, times square

6/10
Fair
Stacy, 27 Oct 2024
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It was just Ok

10/10
Exceptional
mary, 27 Oct 2024
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Great location with friendly staff

8/10
Excellent
Virginia, 23 Oct 2024
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The hotel was convenient and walking distance to Times Square and Grand Central Station. It was a bit old for a 2 year old hotel. Otherwise it was perfect for a 3 night stay.

8/10
Excellent
Taylor, 21 Oct 2024
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Loved the property/room overall! Hotel was affordable and in a great location making it easy to be anywhere in the city in minutes. Some areas of growth would be a fan in the bathroom, rooftop bar was not open, and info on where to use the $25 VIP for food/dining.

8/10
Excellent
Edward, 20 Oct 2024
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We had a nice stay. It was very quiet and we enjoyed the lovely room. The only negative would be the lighting in the bathroom was a little dim.

10/10
Exceptional
Tina, 20 Oct 2024
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Amazing service, beautiful hotel and clean and located in the best location

8/10
Excellent
HAILEY, 20 Oct 2024
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nice space located in a central area. room was nice, a bit more dull than expected. wish the bathroom had a brighter light in front of the mirror. the door is also a sliding door so it’s not sound proof. was clean and cleaning came often. staff is very nice and welcoming

8/10
Excellent
Peter, 19 Oct 2024
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Need larger, more comfortable lounging area in lobby.

8/10
Excellent
Devon, 14 Oct 2024
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Very good hotel, with really friendly staff. But rooms are a bit too small

4/10
Poor
Felipe, 14 Oct 2024
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Ok

10/10
Exceptional
Alenka, 13 Oct 2024
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Close to everything

10/10
Exceptional
Pilara, 13 Oct 2024
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Nice staff, clean room

8/10
Excellent
susan, 08 Oct 2024
expedia-logo-v2.pngTraveller

the property was much as described. It was clean, comfortable bed linens but tight on space which was expected. When booked I thought we were getting a high floor with good city views. (in the price of the room) We were on the 9th floor with not so great side street view. I decided not to pursue the issue. All in all it was satisfactory. Loved the roof top bar! enjoyed a good breakfast, ( the coffee machine kept breaking---but the front desk took a charge off for that) The staff were very good.

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