The friendly staff and clean hotel room. It was very nice stay.

The staff was extremely professional, polite, and helpful. Janice checked me in and provided excellent service. I was also impressed with Orlando who did a wonderful job accommodating my dining request.

Overall, I enjoyed my stay at this property and I would recommend it to others. I called to inform the property of my late flight, and the desk staff accommodated me. This property charges an incidental fee, and the fee must be paid by credit or debit card only. NO Cash, Chime, Cash app, Apple Pay, etc accepted at this property. Please call ahead to confirm that they will accept your payment method in order to avoid check-in delays or having your booking cancelled.

Nice hotel comfy pillows and bed will most definitely stay here again when in Memphis again

Great place just a/c unit is loud at night

Na

Always a pleasure staying at this hotel!

Ok

It was not convenient way to get in parking lot. Also there were few disable parking lot.

Liked the complimentary water in rooms. No microwave in rooms.

The gentlemen at this front desk was cordial. Check-in took a little longer do to go to computer issues. Our room was nice and comfy. The location of the hotel was convenient to shopping and eating establishment. I would stay here again.

Had to pay for breakfast

Room was tiny! There were lights outside that made their way through the shades. Staff was great and bed was comfortable, but the extra blanket I got was very yellowed (supposed to be white).

We were only given 2 bottles of water for 3 days

Yeah, I will never stay here again. The employees were friendly and professional, but this place needs to be redesigned, refurbished, and renewed. It’s time. And if you recently had it refurbished you’re lying. Pictures are of a used face towel in the room I stayed at, when I checked in it was hanging up, there were no trash bags lining the bins, the water and coffee was not stocked. It felt like someone had used the room prior but the bed was made and everything else was skipped over. This is a Sheraton?

There must have been a highschool basketball team or somwthing in town that weekend, as the hotel was over run with loud teenagers rubbing around the halls. Other than that, just an average hotel. Overpriced, but nothing particularly bad

Everything was good

Bedsheets, Linen not washed, stains on them. Bath mat dirty and not washed

Very nice

Reception was perfect!

Very nice place to stay.

Heat controls seemed to not be working. Cold throughout the night.

It’s difficult to get to the parking area from the road. The housekeeping staff knocked at my door at 0830 interrupting my sleep. Despite that, they were too loud on the hallway…. Laughing and been loud on the phone.

Great staff

It’s convenient and easily accessible.

Nice

The hotel is in a great location. However, it is older and in need of some updates. It is clean but due to the age of some of the finishes of the building and furniture it does show signs of wear.

What I was needing

clean nice and comfortable

Allowed me to view room before check in Friendly and alert staff. No complaints. Beautiful hotel. Hated location.

The bathrooms were dirty and properly unkept. We also had a car brake in and stolen on our soccer team while we were there.

Awesome stay

Enjoyed my stay after having a water line break at my house.

Very nice staff excellent room

The room was dated.

Very friendly staff. Check in was quick and our room was very comfortable!

This place is Great. Good place..

Good place easy access from the back doors to the elevators..

Quick overnight stay for business meeting

Gettin in and out of the parking lot at certain times of the day was crazy

Everything was good

A great location but needing needs updating. Bathroom plumbing issues. Since it’s in the middle of the city, it’s loud!

Terrible Experience

They placed me right by the exit door which didn't allow me to sleep all morning or night. Exit door slamming all through my sleep.

The only thing I didn’t like about my experience was being charged $100 just to check in after fully paying for the room through expedia and that was never communicated! Also after calling the property to verify the booking no one ever told me that ! But after figuring it out the staff was always so nice , my room was never cleaned while there but that was okay for me because i kept my own space up. I had a good trip and would stay at the property again.

The staff was friendly and helpful

The staff was extraordinary in their friendliness and helpfulness.

This is our third stay here. This time has been better than the ones before. We are happy we gave them another chance.

Clean and nice

Stayed for one night on the way the pigeon forge Tennessee and was great. Be aware the bathroom door is very close to the toilet and black out curtains was not available but overall very clean and for one night we enjoyed our stay!

Each stay the staff is phenomenal. They are super friendly and hospitable. We could stay anywhere but chose Four Points Sheraton’s East location because we appreciate how they make us feel. Great accommodating staff. Always pleasant and professional. They make us feel welcome and safe.

There was old food left in my fridge.

The check in and stay was great. Felt safe always. Only issue was the closure on the door to our room was way too tight and it made the door very difficult and heavy to open. Oh and the bathroom door needs to be leveled out as it doesn't close without extra force. I really appreciated the checking on you call we got after 15 min Or so once in the room to. Make sure all was good and we were okay.

Quick quiet simple and SAFE

The bathroom square footage was at the absolute minimum. It was tight for 2 people

Very clean. Shower didn't work well and backed up in the tub about 6 inches deep.

Had to sign a wavier to enter pool area.

Excellent stay

The woman who checked us in was exceptional! She was super personable and made recommendations for places to go and couldn’t have been more helpful.

The Front Desk Staff, (Autumn and Felicia) are Very Courteous. They pay Close attention to personal request, which i had several. The Breakfast is "Fresh" and Delightful.

Clean

Welcoming staff. Comfortable room

Good Stay.....

The overall experience was good. The only real complaint is,check out is at 12.... Housekeeping came at 8am beating on the door & then again at 11:10am. Other than that,it was a pleasant stay. Oh,& I wasn't fun of the idea of having a $100 hold (extra of the payment,which is refunded back,but may take up to 3-5 business days. That's inconvenient),it wasn't stated when booking/reserving the room.

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Perfectly fine stay.

Perfectly pleasant stay. Property was well maintained and convenient location for our needs. Sure wish the alarm clock had not been set for me though.

Good

I like the hotel. Convenient and clean.

Sheraton

Very friendly front desk staff.She gave us some options of what to do and see in Memphis. Room was clean and comfortable.

Great stay

Nice

Was a nice little hotel

Great Stay!!!

Cleanness was Ok, but hotel lighting was to dark. Limited natural lighting and very dark decorations.

Service was awesome

Nice hotel

Really wonderful staff, room needs some upgrades though. Carpet should go, bathroom needs some upgrades, and it really needs a bathroom fan. I do think their continental breakfast should be included in cost. Overall I would definitely stay again.

Smelly really old elevators musty

Read the reviews and instantly thought I booked the wrong stay. Don’t read the reviews. Staff was welcoming and great. Area was fine to my knowledge. Rooms were clean and beds were clean. There were a group of us and no one complained.

Checked in on Sunday morning in a rush since the last hotel we were staying in had roaches. Front desk was so polite, listened to our situation and took very GOOD CARE OF US! She was African American but I didn’t get her name. We are so grateful to the lady for everything that she did for us while we were on vacation. Entire staff at hotel was very helpful and nice, hotel was clean, room was clean. Breakfast was GREAT every morning, I have NOTHING but positive comments for this hotel and HIGHLY recommend it. Pool area was also very clean and enjoyable. Thank you all!!

Staff was wonderful Due to age of carpet and bathrooms there is a musty odor.

I had a problem with my room being dirty upon arrival but they cleaned it. The staff was very nice

The hotel was very basic. Could definitely use some renovations. It was dark and had a slight smell. It was close to a few stores, again for the money I paid I would have expected more from a Sheraton brand hotel.

This is a nice hotel in a relatively nice area. We have stayed in the area before. The hotel is a little dated but nice enough. Our toilet needs a little work. Had to get up in the night and repair the flapper to stop it from running. We would stay here again.

I loved it

Beware of bugs

Well I gotten switch to 2 rooms because refrigerator wasn’t working. The second day I found some type of bug in bathroom. I scooped it up in cup and showed Tasha . She was apologetic and expressed that she was gonna talk to her supervisor. It was my first time here, I’ve planned trip 2 years previously but caught Covid both times. I really thought I was going to have a blast didn’t turn out well at all. Our final room also was at the back door exit. I wasn’t pleased with that either. I have worked customer service 25 years and I really didn’t think that this would have at the Sheridan.

Choose a safer area.

*Musty smelling room *Fitness room A/C broken *Elevator shakes as if it's coming off track *Car was stolen and there was no sense of urgency from hotel employees to work with the police department. The manager never even reached out to see if I was ok or if there was any additional assistance she could offer. *Hotel never let me see the surveillance video *Extremely small bathrooms that are NOT represented in the pics from their website or Hotels.com *Curtains don't close all the way so all the light from the busy highway enters the room. *Police officer told me not to stay anywhere on Poplar

Somewhat older facility that is still in good shape.

My car along with 16 others windows were smashed. The security apparently goes to other hotels as well and did not see a thing.

Consider the cost of your insurance deductible.

Multiple cars were broken into in the parking lot including ours. Four windows were broken on new car. Where was security?

Staff was extremely friendly, didn’t have any issues at all during our stay!

Not impressed

Elevator was hot. Bed was pretty firm. There was something stuck in the drain of shower I could see on my first trip to clean up. Kinda gross and I travel a ton, seen a lot of things. I was booked here for another week, but canceled to stay somewhere else. Access is a little weird to get in the parking lot between 2 major roadways. If you have low expectations, this is the place for you.

Put personal ego aside, to service customers.😖😖

The hotel is dated the pillows are horrible, the management staff are not interested in taking care of valuable customers, wouldn’t even come out and speak with me. I requested a call back still haven’t received it.

Adequate

Pretty nice place. Close to hospital which is what we needed. We thought breakfast was included but found out it was not. They have buffet for $13.00.

Unfortunately some of our friends had their vehicles broken into. 4 vehicles had windows broken into! Need more security!

Horrible

My car was broken into at night and the hotel said they are not liable. Bath tab clogged out . No breakfast, night manager rude

Super loud air conditioning. Bedding was stained.

Its fine. Just fine. Not great. Older building, very small bathrooms, dated, close to the highway, no soundproofing between rooms.

Great Staff

Hotel is a little dated but was very clean. The hotel staff was absolutely excellent.

things we did not like. 1. Cracked outside window 2. Extreme deodorizer smell 3. Expedia rating 8.2 (more like a 4)

Friendly staff at front counter when we arrived . Only issue was getting into and out of the property, stuck in one way streets on corner of highway .

Don't go there

Breakfast was terrible and it cost 12.99 per person beds are small to be queen size, the young lady at the front desk with red hair I don't remember her name was the most professional person we met and of course the security was also housekeepers were nice just wasn't an bags in the trash can . Oh yeah I forgot some one had checked us out and the lady at the front desk was extremely rude with no explanation to who checked us out will not coming back there.

Staff were extremely friendly, rooms felt clean and well maintained. Only thing that “bothered” us - the room didn’t have good lighting. The placement and size of room lights, made it hard to see. Not something that would stop us from staying again or declining to recommend to another person. Very nice hotel!

Very convenient to have a restaurant next door. The location of the hotel was very awkward with access to the parking off a one way busy street.

Break ins to many vehicles

Broke into our two pickup trucks (smashed through window) and ransacked the insides. Multiple vehicles broken into while we stayed there

Nice hotel, BUT…

Car theives hitting this place hard. Multiple vehicles windows smashed out every night. Specifically pick up trucks. Both our vehicles were windows busted and ransacked