Four Points by Sheraton Jaipur, City Square

7.8

Very Good

288 Guest reviews

7.8

Very Good

288 Verified Reviews

Read all reviews

Cleanliness8.4/10

Service8.2/10

Comfort8.4/10

Condition8.0/10

location7.8/10

Neighborhood6.8/10

Value8.0/10

Amenities6.4/10

Excellent front desk experience.

Good customer service

Tha bath room are very old and not P Good look

Great service provided by the entire team. Hotel is in ideal location, very clean, hotel, rooms comfortable and very clean. Many thanks to Vishal from the reception team who welcomed me to the hotel and always checked that all was ok with me and ensured safe departure from the hotel. Thanks to Vishal for his hospitality and professionalism that he demonstrated in his work. Thanks to Dalveer, and Ranveer and rest of the housekeeping team for ensuring my room was comfortable, clean and all required amenities were in the room. Thanks to the restaurant team in ensuring meals were delicious at meal times and ensuring all were comfortable.

Location in the center of city Traffic and crowd

Not a real 4 Points

Don’t stay here. The hotel had many reviews of 1 out of 5. That is accurate. It’s an old hotel that needs a major renovation. I only review hotels that should be avoided. Take my word for it, this is a ONE star

The rooms are falling apart. It’s misleading when booking. The rooms were terrible.

This is falsely advertised as a 5 star hotel. It is an older property that hasn’t been maintained and should be adjusted to a two star hotel. Pigeons were swimming in the pool. The room was dirty. The bed was old. The carpet in the hallway was passed its expiry date. I decided not to stay because the hotel was horrible. If you want a five star hotel, then try the Marriott.

Old property. Needs renovation

People either in reception or in cleaning are very kind and helpful.

I was here for 8 days. The swimming pool was horrible and dirty. Kitchen staff and housekeeping staff were very helpful and accommodating. Need to update the hotel facilities if they really want to claim their status as a 5 star hotel. Overall 3/5 experience

Terrible

The people were top notch. Owners need to spend money and update the flooring and lighting. Also need to clean up the outside.

Overall it was ok. Had to wait for an hour to get lunch when we were the only party in the restaurant. The hotel otherwise is a typical 3 star property

I have stayed at many Sheraton properties around the world. This one probably ranks at the bottom of my list. The property is extremely old. Requires renovation and maintenance. It is not worthy of a four star rating. I had many issues during my stay. The first room we were given had a cockroach. No hot water in the shower (barely luke warm). I stayed there during the winter, so not having hot water was an issue. The food service at the restaurant is extremely slow. Overall very subpar experience for the price. Not at all worth it.

Food was good, but the hotel condition is not as showcased in the pictures. Very poorly maintained. Also airport pick up is a scam, they say 800Rs but end up charging you more than 1000Rs when the actual Uber rate is around 130Rs. Wouldn’t recommend the hotel for the price.

The water didn't get that hot in the shower

Worst 5 star hotel ever!!!

Worst customer service ever. Initially when we came in staff refused to help assist with luggage. Then we were allocated a room where the air conditioning wasn't working. Then on the day of check-out at 9AM they call and ask when are you leaving the room. We asked the hotel can you please assist with a taxi as our driver cancelled totally ignored. Also they have a swimming pool, perhaps there's more piegons and their poop than human beings. I wonder how they're even a 5 star hotel. I highly recommend you don't stay at this hotel.

The air condition in the room was not working and then they changed our room to 7th floor which was very tough to communicate with the front desk since the phone was not working. I would not recommend anyone to stay at this hotel it’s just waste of money!

The property location is terrible. The spa should be better with better service. Shower floors need some cleaning. Most staff are nice apart from a guy at the front office . He’s dark and around 5.4 feet tall. He didn’t seem to be happy I was there. When I tried to book , he said it full booked. Yet the rooms were available on Expedia. I felt unsafe around him. He should not be at the front desk if he cannot accommodate every race .

The property is not updated and rooms are not clean.

Excellent

I always stay this hotel whenever I come to Jaipur , location is good , hotel is clean, cozy.

Took 30 min to check in and the front desk staff was not kind

Enjoyed the Stay

Very Nice Hotel , comfortable , clean , food was good. Overall very nice.

Lots of restrictions in terms of pool timing. Pool area closed off after 6 pm.

Very bad experience with this hotel

Worst Hotel i ever visited . It's a 2 star hotel not a 5 star . Rooms was stinking and very poor service from the hotel . AC was not working and Food Quality is very bad and smelly . It's not worth to spend such amount on this hotel .It's a advise to u pls remove this hotel from your site that nobody book from your portal .

Locarion is good and staff is co operative

Nice hotel, very good service, quite Ok restaurant. A couple of things: I needed to do a business call and could not use my bedroom as my wife and child were there. The hotel was not useful in helping out. I was not allowed to use the (empty) event rooms and after asking if there was a place where I could have a private conversation I was told simply "no". Separate comment: the hotel is part of Sheraton, an international chain; I was surprised at the lack of international (particularly western) choices from the restaurant. Pasta was listed, without description, and when I inquired, the waiter could not explain beyond saying they had a red one, a white one and a oink one... Finally, they have s nice small store where they sell fabrics and handicrafts. The vendor is very pushy, was asking my wife for her phone number and made her uncomfortable enough that by the end of the stay she didn't want to go by the restaurant by herself because the store was next to it. There was another vendor there next to the restaurant, selling puppets, and was also very pushy trying to sell every time we walked towards the restaurant. Not really expected in this kind of hotel...

Worst service in hospitality industry

One of the worst properties in terms of service. Following events occurred with us: 1. During check-in when I was mailing ID documents front office executive started attending another customer 2. Since next morning we had to drop our son to his school early for SAT exam, we requested for packed breakfast for him. Next morning I called the reception 20 min before leaving and was told breakfast is ready. But when we reached reception it wasn’t. Also the breakfast that we asked for wasn’t packed instead he was given two muffins and some cut fruits. We left since he had to reach school and child was empty stomach till 1pm as he doesn’t eat such things. 3. We reached hotel around 3pm and that was when room was being cleaned and was not cleaned properly. 4. Around 5pm I was making coffee and since there was no stirrer in the room asked room service. Even after 45 min nothing came and I called reception got bit angry then they got tray full of stirrer and spoons. 5. On first morn while bf we were told it’s available till 11 am, so next morn we reached restaurant by 10:45 and asked for some eggs to be made but that never came. And wishing 5 min all food was taken. No one came and checked if we want to place last order or need anything since they are closing. When complaint to manager they apologised and later on my insistence Ex Director of the hotel came yo visit us. Not sure if any action will be taken to improve service, cleanliness etc to keep us quiet gifted chocolates.

Last choice

Terrible stay. Propyls not even worth 3.5* .condition of rooms, elevator, approach of staff, everything is like a supervisor guest house.

WORTH CONSIDERING FOR JAIPUR STAY:)

Overall experience was good. PROS were excellent location, ambience, staff helpfulness, facilities, buffet breakfast, cleanliness. CONS were food portions in in-room dining were smaller than expected and the whole outside look of the hotel needs upliftment & renovation.

Waste of Money

No staff to escorts you to your room post check in. Quality of food is beyond pathetic, waiters sent to your room are just the worst, I have had better experience in local hotels in jaipur with the staff. Cold tea is served... If you ask for glasses they will not even bother to clean them. Roti served in dinner is made from flour that has gone bad and smells, if you tell them about their service they will simply grinn back at you. I asked for the manager and no one bothered to call me or come to my room to speak... Dont waste your money, you will get better services at a local hotel.

Overall good experience

Stay was good. Overall good experience

Comfortable room with a great bed. Best nights rest I had in a long time.

Nice Stay

overall good experience. Duty Manager Shivani is very nice.

Excellent hotel and service

My parents spend 2 nights in Feb 2020. Service was excellent. Their rate included Club access and dinner. Food was very good. Hotel rate was very good for tourist friendly Jaipur. Will stay again

I have completed the questionnaire which should. Be sufficient

value for money

Amazing stay Hotel staff very courteous Food was also good I would stay here again if I visit jaipur Value for money

Perfect location for early morning flights. Brilliant staff with great and helpful attitude. Comfortable room and nice, cozy beds. In room anenities with free supply of bottled water and tea and coffee anenities. A vegetarian restaurant accross thecroad offers a very rich and varied menu at very affordable price.

Amazing hotel with amazing food.

great hotel, very comfortable and has amazing free breakfast and dinner. Can’t ask more. Highly recommend this place.

worst stay

Very basic room, AC did not work and denied breakfast!

Terible stay at hotel, never stay in there again..

Terrible. In the breakfast we noticed sprouted chickpeas had fungus growing on them. Check in took too long time. Beds were soiled. On day 2 of my stay i asked them change of clean towel, they took away one from my room but in return noticed they brought back worse than they took one for change. I had a severe cold whilst staying in the hotel. I asked room service for providing salt in my room, when started using it for gargle I found they actually brought in black peppe. Facilities wise the hotel was worse than 2 star although they advertised 5 star.

I don’t want mention name but there staff not helpful For arrangements take Long time and never follow instructions

Nice,clean n comfortabe

Very clean n comfort hotel.Recommended to others .Thumbs up

Cleanliness is the issue. Towels provided very old. Staff should be trained properly

Not what you expect from the Sheraton group!!!

Don’t think this is Sheraton standards at all . The rooms were in a terrible condition . Floorings were peeling etc I complained and was promptly had my room changed . The tv in my room did not work I was given the key to the room across my room to watch tv . The staff tried their best to resolve my complaints I was most pleased with the efforts they made but that said the stay was disappointing given the overall experience . Stayed at holiday inn Jaipur was far better hotel in great condition .

Everything is nice I like this hotel. But as per me breakfast is little conviniant. So breakfast some item increase as per north Indian food is better

Right in the heart of the city & so close to the airport too. An idea Hotel in many ways.

I booked a two bedroom king size for my vacation. When I arrived I learned it was actually a one bed with a living area. The hotel didn’t have additional rooms so they arranged for a rollaway. They also covered all meals during the stay. When someone moved out of the room the hotel moved us into another king size room. The hotel really went above and beyond to make the errors more accommodating. I really appreciated their kindness and willingness to assist us during the stay to include box meals for our travels. The hotel also modified meals to accommodate special diets. I am very impressed with everything except the incorrect advertising.

A perfect place in Jaipur

It was a perfect hotel for me. The service was great and the food as well. The room was specious and well maintained.

My parents and I LOVED our time at the Four Points by Sheraton in Jaipur! This is the best hotel we have ever stayed at. The staff are beyond awesome and made our stay excellent. We felt at home! Food, Room and the Facilities were great! Will definitely stay here again! Vidya from Ottawa, Canada

Nice hotel with excellent pool. We stayed for 2 nights and hotel staff did their best to make our experience wonderful. I will surely stay again here in my next trip.

Business as usual

I have stayed in 4 points last year as well. Nothing has changed. Ambience of rooms, food menu, it is still the same. With ever changing customers you need to innovate and excite your customers... Please bring something new. I will be back

Nice and very clean hotel. Staff are very kind and are akways here to help.

Nice Hotel

I would like to come again with my family and recommend others to stay here. Food was awesome.

Nice place to stay

Was a comfortable stay.

Noisy and Uncomfortable

Booked this hotel or a week but checked out 2 days earlier because it was so noisy. Changed rooms after a few hours due to noise upstairs and they put us under 2 families. The cleaner was clanking upstairs and banging round all the skirtings. Hadn't slept for 4 nights due to bed being too firm.

An older Sheraton in a good location

We loved the service received at this property. It is however requiring of room renovation and restaurant menu improvements. The very large bee hives attached to the external frontage of the property were concerning.

A relaxing stay!

The stay was pleasant, with an elaborate breakfast and friendly staff. We tried the spa, which again was a marvel after a long day in the city. I wished there was warm water. Otherwise it’s a thumbs up.

Worst stay experience

Reception service was poor and the breakfast food was very bad and smelly. Unfriendly and inexperienced staff. What we opted for while internet booking it was not given.

Reasonablehotel but not first class expected better

Room with view and service

Right from the moment we arrived wellcome was respectful efficient and friendly.We continued to expirienced same helpful nature with smiles all of our three days in four point by Sheraton. Hotel do not have its facade facing the road but entrance is attractive. Rooms are spacious and clean our room had a sunset view.facilities are good. Dinning hall staff provide very good service. Ala carte menu is good. Buffet spread is reasonable deserts look little tired Great service by staff is the best asset of this Hotel. We would like to give compliments to all staff generally and we would give 10 of 10 to following 1) Nihit from reception 2) Rahul from concierge 3) Ganesh from dinning hall 4) Diya from hospitality

Great place to stay

Kindly give a better bed for extra person rather than spring mattress on floor coz spring mattress isn't supposed to be kept on floor.

The second chance was worth it!

Stayed at this hotel for the second time after not having the best time last time. I have to say that the service was great and they made sure that they took really good care of us. The food, the staff were all up to mark and I will definitely be going back soon!

not good barely a two star

the hotel is smelly and rooms also smelly, not a pleasant experience we had to shorten our stay and leave as I had a severe allergic reaction

Thank you

It was an excellent hotel very good location special thanks to travel desk Mr.rahul and reception a very good reception and really very kind smiley persons wish to stay again sure

Worst hotel and staff.

The staff was not trainned and had no idea what they were doing. The food had hair in it. The experience was very bad. Chef kept on sending message on what's app post leaving the hotel for a good rating. Very unprofessional staff behaviour. Will not recommed it to any one.

TERRIBLE TRANSPORTATION DEPT

Terrirble travel dept, trying to take advantage of the customers, will not stay here again.

Good value for money

It was a pleasant & an enjoyable stay. Greatly appreciate the room being allocated on the highest/ 7th floor. More importantly, breakfast was included & a late check-out was granted with No fuss. Value for money.

Reasonable hotel near airport

Hotel is nice overall, few negatives: hotel is part of a retail shopping area and the access and exit are uncomfortable and confusing. Also, dining area in the morning were hot while having breakfast with virtually no air conditioning working.

The 4 Points Hotel is perfect for business in Indi

From top to bottom the 4 Points Hotel is excellent from food cleaness rooms location and most of all it's hard working dedicated management and staff 1can recommend this hotel very highly.

It was a horrible stay and the pictures uploded were not true it wasnot like expected. i would nt recommed it to any one else. Also the price was highly charged. asked at the reception they were selling rooms @3500 all inclusive. Doesn't have a good approach in the entry.Its a BACK ENTRY

This hotel does not deserve to be 5 star rated, Hotel and ambiance is good, but when it comes to food, in room service etc, the hotel is pathetic, Overall you can rate this hotel as 3 star ONLY

Hotels.com Need to check what they are offering

Hotels.com promised that the Wifi/internet cable is inclusive in the price but was denied at the reception. Things should be clear while booking.

Excellent hotel .. close to the market

Excellent hotel.. hospitality is very co-operative near by market n stuff

I stayed in a room with two other people. For the price that we paid, it was a great experience with nice accommodations (pool, tv, breakfast). The staff was friendly and super helpful when we needed assistance. The location was a little far from the places we wanted to visit, but that wasn't a problem.

Only name no product

It was bad. No internet. Only 40 channels in tv half of which were just not useful. Extremely costly food with no taste at all. Over all exp was bery poor

Clean hotel central location

Clean comfortable rooms. Friendly accomodating staff. Convenient yo nehru place not too far from airport. Easy vto find taxi or auto. Internet not always reliable but no extra charge. Doesnt serve alcohol in restaurant. Food average.

Nice hotel

Food is not very good. But very clean and nice place to stay.

Run Down 4-Star - Not up to Four Points Standards

Poor location, there is nothing near it as far as places to eat or shop and nothing near it. Being in an isolated spot would not have been bad if the hotel had a decent bar or restaurant, which it does not. The public areas of the hotel are worn and need to be refurbished. The two elevators are painfully slow. If you choose not to take the extremely slow elevator, get ready for the bad smelling and messy stairs.

Great hotel and value for the money

Had a great stay at this hotel. The room was very spacious and comfortable. The batbroom Is so lovely! I also was able to use the fitness center which is great and they had a decent breakfast buffet

GOOD STAY

We were part of the marriage party and it went off well except for the food which was disappointing and since we were there for two days and several meals other than the breakfast which was very good we cannot say much for the lunch and dinners. I think the Chef should have ascertained the level of chillies desired by the guests in general and used his imagination in providing variation and taste as per the guests. Otherwise the arrangement was good and satisfactory but not extraordinary.

One night at Four Points by Sheraton, Jaipur

Was there for a night. Room was comfortable and all expected amenities were there, such as toiletries, complimentary water, iron, etc. The complimentary breakfast could have been better. The service was terrible....replenishment of empty plates was slow, time to prepare eggs was long, and so on. This needs to improve. Otherwise a good hotel.

Another hotel in Jaipur

It was a business trip to Jaipur. No real problems , would be good for a family , but this is not a hotel with a lot of atmosphere. hotel car quite expensive.

good hotel

it was a fantastic stay

Very modern and well equipped rooms

Very clean and modern, the rooms have International electric sockets, USB socket, HDMI connection for easy video viewing on the TV. There's a large supermarket just downstairs.

Value for money

It was a comfortable stay, breakfast nice and the staff was helpful

Regular Guest for a reason

I would travel to Jaipur at least 4 times a year and have stayed at Four Points every time. Staff are great, rooms are clean and of a very good size. Food has always been good, happy hour in the hotel bar until 8pm every night, so great after a tiring day. Reasonably close to the airport. Had a slight problem with room key on last trip, but that was not a major issue. As I was on a business trip they gave me free internet access which was great. Happy to get you basically what you want at breakfast but on last occasion did not have any muesli in the breakfast selection which I really like to start off with. Sure they will have some next time. Highly recommended.

Very bad experience in all manner

Very bad food and location, simple room not price against value , will never ever think to stay

A treat in India

This hotel was excellent. The hotel was super clean and comfortable, which was a treat compared to other hotels in India. The service was outstanding as well.

samson

Extra bed was not delivered. Location is a bit far from historical sites. The rest is excellent.

Good choice for Dinner

The hotel offers a dinner buffer but no American style food. We opted for la cart dinner at the same hotel restaurant and we're pleased with the variety and quality of American, Asian, and Italian food. Hotel, room, and service were all very good. I would use this hotel again.

great stay

I stay two days in this hotel the experience was awesome.service was to good

Good facilities and comfortable rooms

It was a good stay, and I would look forward to visiting again.

Decent hotel but a decent lobby is missing

Reasonable for the price. The service of bell desk is pathetic. The swimming pool is good but the changing room has only one shower. So be prepared to queue up,

perfect location for business

It was one of the cleanest hotels I have been in Jaipur. Staff is very attentive and could remember me from my last visit. Manager himself came out at reception to ask how was the trip, where I am moving next etc. Was wonderful experience staying at this hotel. This would be my first choice hotel next time I visit Jaipur.

one of the worst

if you are looking for leisure trip than strict no no for this hotel . this is very small hotel ...while enter you will feel like you are entering in warehouse . it has very small lobby , all the whole you will not get a feel like it is a star hotel . i dont know how come it is four point Sheraton . i stayed their for 3 nights , swimming pool water was literally dirty ... we were not able to see the bottom ...we complaint for all three days but nothing happened . in-room dining was very much expensive , you don't dare to order .... . also tap water is very hard , they must install water softner .... if you take bath than your hair will stand and skin might get itching . overall my feed back is very bad . this hotel only attract customer by giving good rate without breakfast and without internet , if you get trapped than you end up paying for both which is very expensive and will regret end of the day . this hotel might be ok for business tarveler who need a clean room to sleep in night at low cost .

Considerate staff

The staff were very considerate, going out of their way to make sure that everything was to was to my taste. The hotel is on a main road which makes it convenient for getting around but a bit noisy. The food from the hotel restaurant was delicious and served with courtesy. I would definitely recommend this hotel and stay again.

Centrally located hotel

We were there for 3 nights n 4 days in four points sheraton jaipur.....and part of the credit for our great trip goes to our stay in this hotel.everyone from managers to the hotel staff were very courteous.we reached hotel around 11.00 am and the room was not ready, as a result of which we had to wai in the hotel lobby for 30 mins.to make up for this, me n my husband were upgraded to a premium room which came with some priviliges too....one of which was 50% discount on spa facilities. I got a head massage done....and it was not great at all (only thing which i did not like). Food n service is commendable....n with managers like mr. Shivraj, mr.dhamendra and another tall guy and their staff like mr sanjeev and mr saket....our eating experience was wonderful. With its central location, autos are easily available at all times. Sheraton is a great place to stay in jaipur.