Four Points By Sheraton Cuenca

8.8

Excellent

345 Guest reviews

8.8

Excellent

345 Verified Reviews

Read all reviews

Cleanliness9.4/10

Service9.2/10

Comfort9.2/10

Condition9.4/10

Neighborhood9.0/10

Amenities9.0/10

Property is nice, unfortunately they charge extra for every single thing, also they charge sales tax, they don't tell you until you make a reservation. They should be more serius about.

Very close to the mall and the breakfast was absolutely amazing

Great stay

Great clean hotel. Superb service, convenient access to Mall del Rio. Excellent breakfast.

Very good hotel

Good stay for family trips

Only problem dog next to me bark all night. No one did nothing.

So great, good location and excellent staff

Nunca más regreso al Sheraton de Cuenca

Horrible experiencia en el hotel. El día que nos entregaron la habitación nos encontramos con unas heces en la ducha. Justo le bañaba a mi hijo y pensamos que era una mancha en la baldosa, luego mi esposa se bañó y se empezó a deshacer y se dió cuenta que se trataba de excremento. Se reclamó a la recepción y gerencia y lo único que hicieron fue cambiarnos de habitación al día siguiente por una que inclusive tenía un baño más pequeño. Al desayuno tuvimos que hacer fila para poder darnos una mesa, ya que viene gente que paga por el brunch y por lo visto los huéspedes no tienen preferencia para las mesas del restaurante.

THE STAFF WAS PROFESSIONAL.

N/a

Rooms are very comfortable and in good condition. Staff is very helpful.

Room was great, pool was on maintenance during my stay, check out was a little weird but can’t complain

Very safe nice people

The breakfast was exceptional. Heard doors opening and closing all day from other tenants and other noises from the street. All purchases were expensive. Walkway to rear exit to mall crumbling.

Just perfect

Love this hotel. people very friendly Super elegant. Food 10/10. Love it

Great staff and great car service

The experience in this hotel was amazing

Ok

The best

Nice hotel with good views of the city. Clean

Wonderful front desk and bar staff. They could not have been more pleasant or helpful.

I went the weekend of Good Friday. Not a good idea since there were too many kids. We didn’t even get to use the pool 🙄 but overall it’s a nice place.

Too Noisy.

staff need to work on customer service

Terrible WiFi in the rooms. No hooks to hang towels in the bathroom.

Very nice !

A pesar de que no está en el centro turístico de Cuenca está en una ubiación conveniente si se moviliza en transporte propio. Tiene conexión directa al Mall del Río. Al otro lado de la carretera se encuentra el Mirador del Turi. Y está a 15 minutos del centro y otros lugares turísticos de Cuenca.

The staff was amazing. They went over and beyond to make our stay enjoyable. I highly recommend this hotel for anyone visiting Cuenca.

We were very impress with the service and friendliness of the staff! Everyone made us feel at home, from breakfast to bed time. Thank you! Highly recommended!!

Excellent modern property and the staff was the best, we recommend Tito, he took care all our needs above and beyond

What a great stay while in Cuenca...only 15 minutes from the central area and staff and property were very professional. The food in the dining room was top notch. I would definitely return.

Would come again - and here is why: very welcoming and friendly staff, helpful in anyway, shopping mall next door, restaurant food is very good and the surrounding views are nice

Low cost

Very friendly and helpful staff! I liked the option of being picked up at the airport and the driver was helpful. Definitely recommend this hotel and will use again when going back to Cuenca

The staff is kind, the hotel is quite and in a hill, the views are beautiful

The staff was very attentive, the room was clean and the breakfast buffet delicious. Estefania Ortiz and everyone in the hotel were always very attentive to all our needs. I would definitely cone back and recommend this hotel. The taxi costs 3 dls to the center of the City and the mall is very close which is very convenient

Clean, good service

Great view for half the building. Excellent buffet

Check in was difficult. Amenities were closed or had limited hours. Communication was poor. No upgrades. Complained… and management tried to help.

LOCATION NO HOT WATER, AIR CONDITIONING FILTERS DIRTY

Muy agradables y limpias habitaciones , cafetería y la excelente ubicación Justo al lado del centro comercial más grande de Cuenca .

Although we only stayed one night this hotel exceeded our expectations. The staff, amenities and location were great. We wanted to stayed at a hotel closer to Cajas and Turi and this was the best option. We loved the pool which has an overview of the city of Cuenca. Breakfast (buffet) was included and it had many different options. Next time I come to Cuenca, I’m definitely coming back here.

ℹ enjoyed the great city views, and the mountains views as well since I had both. Very easy and convenient access to the Shopping Mall. The staff was friendly and helpful and very polite. The only thing Mondays the swimming pool was closed and if I knew in advance I would not have booked the rooms on those days other than that everything was excellent and I had an great staying with my family. I will definitely recommend this hotel.

Hotel is clean and modern. Great pool with excellent views of the city.

Buen hotel

NICE PLA CE

El hotel estuvo Ok. No lo vale por el precio. Se escuchaba clarito lo que hacían en otras habitaciones. El personal súper atento.

Staff are very friendly and helpful.

Everything, the place,the service , the food excellent I’m definitely coming back.

Overall a great stay! Restaurant is fabulous from breakfast through dinner. Rooms are big and comfortable and overall had a great time staying at this hotel and awesome time in and around Cuenca!

The staff was very attentive and the breakfast food was delicious.

It was very nice

It’s Ok for the price, nice location.. away from city noises

Excelente hotel y atención

We appreciated the staff who were all very friendly, professional and efficient. When the hotel seemed to be full we did not get all sets of towels after returning to a clean room. They did their best to ensure we did receive our missing towels as soon as possible. It’s become a pet friendly hotel and I do not have anything against dogs, however, we did not appreciate having dogs in the restaurant. People are required to wear masks, servers are required to wear hair nets (which I appreciate) however, dogs are allowed in the restaurant? Are dogs/animals being put above human beings? Dogs carry germs too. Is there a reason why they are allowed in the restaurant? Their furry hair can fill the air. Dogs/animals do not belong in a restaurant. Service animals is the exciting the rule. I/we did not care for this. Estefania does an excellent job as concierge hosts. Professional, friendly and efficient. Front desk efficient, professional and friendly. Restaurant managers and servers professional, friendly and helpful. Overall, you have the best frontline staff anyone could want. They stand shoulders to shoulders, if not better than Disney Resort Cast members😊

Great staff, great breakfast, great room, upgraded room with a fantastic view overlooking Cuenca. We love this resort.

I will stay in four points again

Hotel was clean ,friendly service from all personal, good water pressure in shower,elevators clean and working properly

Modern and spacious rooms. Comfortable bed.

Amazing!!

Great hotel to enjoy Cuenca

Everything was excellent about my stay here including staff being very friendly and helpful.

Loved our stay in this hotel!

Easy access

the staff was amazing

General it was good, only the food wasn’t too good

Great hotel

This is an excellent hotel in Cuenca. Its clean, in a safe area next door to the mall del rio. The staff is great, they have an airport shuttle and taxis are relatively cheap. The airport shuttle driver can also give you a ride but you have to schedule in advance and you can either arrange directly with him or with front desk. The food whether breakfast, Lunch or Dinner is great. Really enjoyed my stay.

Awfull service. Employees pass by without saying hi. Receptionist the worst

Good place worse service ever. They forgot about our breakfast, me and my group of 10 people lost 300 dollars because they just forgot about their jobs

This place is very welcoming , celebrated my 9 month marriage and they made the diner food and lounge area perfect !

This hotel is EXCELLENT. The location to downtown is not too far about $2 taxi cost plus mall just downstairs across the streets. People are very very very nice. Superb love, love, love this place. We will highly recommended to anyone. Indoor pool is very warm plus Sauna is a Must. Every thing in this hotel including costumer service is Excellent. Breakfast is delicious and lots of choices. Our room us big for 2 kids 2 adults very clean and very good people. Thanks for everything. God bless.

Nice hotel. Comfortable and clean. Staff very friendly and offered very good service.

The staff and service were excellent! On the negative side, the rooms and building is not sound

Good location right in front of Mall del Rio. Management must work on providing better service and stop the "nickel and dime" approach. The hotel provided 2 waters for our 8 day stay. Absurd.

The hotel is nice and located next to a mall. The staff was excellent and always eager to help. The rooms are large and the beds are very comfortable. Restaurant had several culinary options and very good breakfast. What I didn’t like is that my room (odd number on 7th fl) was facing the highway and the noise didn’t allowed me to get a decent sleep. There is construction going on which I understand is to replace the windows with soundproofing windows. I will try them again on my next trip.

Very nice Hotel. I will stay next time I have to visit Cuenca

Staff the best!!! Great location and convenient. The breakfast was awesome.

I love location and breakfast, didn't like that there was no entertainment in the premises, like music.

The bed was so good, but the service not. The pool was cold and the 24hrs room service, it wasn´t available.

The service at this hotel has by far exceeded the service we’ve received at 5 stars brand such as the Ritz, Conrad, etc.... I was taken back by the level of service provided by this team, AMAZING!!

Property is modern, clean, and great value for what you pay. It's not in the city center, but it's only a $2.50 cab ride to the city center, and it's next to a shopping mall, which provides food and entertainment. My only disappointment with the hotel is that the staff does not speak English. We had only one person who could and he was only on site sometimes, which made communication difficult when we had some issues in our room and common areas. I would also warn any English traveler to be aware of the other guests (Ecuadorian and Hispanic) in the hotel. We had things taken from us twice in the common areas by these types of guests, which was not a pleasant experience.

First off you definitely get what you pay for here so if you have the ability to afford a more expensive hotel do it! You will love this clean hotel with all modern amenities like ac, tv, mini fridge and infinity pool. Your maid is great and will leave rooms spotless. Here is the major con of the hotel:The hotel staff minus one person, Santiago, do not speak English so this is not an English speaking friendly hotel. You also need to be careful of belongings from Ecuadorian and Hispanic guests. We had two issues in the common areas where things were taken from our tables from ecuadorian/Hispanic guests. When I formed management about these incidents the manager brushed us off and never appologized to us personally. To Him finishing his email was more important than his guests concerns. He as well did not speak English, but I am fluent in Spanish so he could have said something about the incidents to me in spanish and I would have been pleased with the response. All in all great hotel, but be weary if you are American or and English speaking guest. You may enjoy the hotels that are more English speaking friendly in the city center.

Spacious room, very comfortable bed, friendly staff.

Excellent customer service and staff and a great location

steps to Turi. great view of Cuenca, proximity to the mall

amazing view, great breakfast, excellent workout & spa facilities

Best vews in Cuenca Next door to shopping mall with food court

Beautiful hotel. Not a complaint to mention on my end. Would definitely recommend to others!

Great hotel

The hotel was fantastic, however, the location is between a major highway into Cuenca and a commercial mall/loading-unloading dock. Unfortunately, Ecuador is a very noisy place...locals just get used to it and there is not the noise considerations many of us are accustomed to back in North America.

excellent hotel and staff. Clean, ac, nice restaurant and bar. Next door to shopping mall (del Rio).

Looks like a nice hotel, but is poorly built, it is very noisy. You can hear people hanging up their clothes in the next room. The hotel rents out rooms on the 10th floor for parties, night club etc. It is so noisy you will think the party is in your room. The doors to the rooms slam constantly, loud enough to wake sleeping children. So if you have to stay in this hotel, bring earplugs, a sound machine and a radio, to try to drown out the noise. If you don’t speak Spanish you will have a very frustrating stay. Only a couple people will speak some English and if they are not working, getting a taxi, ordering food at the restaurant, or room service will be very frustrating. The staff is very nice, but they do not have any training, so dinner will take 1 1/2 hours after you order and forget getting a cocktail, wine or even a coffee, you can keep asking but it will never come.

Nice clean hotel, but front desk manager refused to give me a check out bill!!( never had it happenning to me in the past).

It was the most incredible and unforgettable experience . The staff treated us like Royalty. Thank you.

Great service close to a Shopping Mall with good food and extraordinary service by their staff

Great Choice For My Stay

I had a great experience with Hotel Sheraton. The staff was responsive, helpful, and friendly. The breakfast each morning was expansive. The room was lovely and comfortable. The bathroom was brand new and very modern. The amenities were top notch. I would stay here again for all future visits to Cuenca!

Excellent experience overall

Great!!!!

Great Service I won’t change it for anything other service

Fabulous Cuanca!

Beautiful hotel, in fabulous location, however The service needs improvement

Nice Centric Hotel

Band new hotel, very spacious room and very comfortable. Friendly staff that are eager to service you

Execelente, solo que los valores fueron cobrados de diferente forma mucho más del valor indicado en su página de expedia

Muy bueno

Por haber adquirido por la plataforma te dan habitaciones inaprpiadas