Wonderful
942 Guest reviews
1700 Richmond Highway, Arlington, United States of America. See map
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With a stay at Crystal Gateway Marriott in Arlington (Crystal City), you'll be within a 5-minute drive of National Museum of African American History and Culture and Arlington National Cemetery. This hotel is 0.7 mi (1.2 km) from Fashion Center at Pentagon City and 2.7 mi (4.3 km) from National Mall. Make yourself at home in one of the 701 guestrooms featuring refrigerators and iPod docking stations. 32-inch Smart televisions with cable programming provide entertainment, while wireless internet access (surcharge) keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a business center, express check-in, and express check-out. Planning an event in Arlington? This hotel has 39983 square feet (3715 square meters) of space consisting of conference space and 31 meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.
Parking height restrictions apply
LGBTQ friendly
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Arabic
Vietnamese
Thai
English
Spanish
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Elevator
Free airport transportation
ATM/banking
Concierge services
Gift shops or newsstand
Conference space
Hiking/biking trails nearby
Breakfast available (surcharge)
Laundry facilities
Television in common areas
Safe-deposit box at front desk
Multilingual staff
24-hour front desk
Business center
Express check-out
Wedding services
Express check-in
Wheelchair accessible path of travel
Wheelchair accessible parking
Number of restaurants - 1
Conference space size (feet) - 39983
Conference space size (meters) - 3715
Number of meeting rooms - 31
Self parking (surcharge)
Computer station
Number of bars/lounges - 1
Number of coffee shops/cafes - 1
Long-term parking (surcharge)
Newspapers in lobby (surcharge)
Water dispenser
Ballroom
Banquet hall
Vending machine
Covered parking
Covered parking
Garage
Off-street parking
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Connection directly to the metro
The place is super clean and conveniently close to the subway station. I will be back for sure! Also,Taylor at the front desk is amazing! She is literally the best!
It was consistent to the Metro
Great property - convenient, comfortable and courteous staff
Great Stay, always clean & friendly. My go to spot in and around DC.
It has a nice view
Great location
Great location to plan for DC trip!
I chose this hotel for its proximity to a family member's apartment. We walked to a popular donut shop, a Whole Foods, and a farmer's market on Saturday morning. Overall, the room was small but sufficient, the bed was comfortable, and the bathroom amenities made my stay enjoyable. I would choose this property again.
😊
Great hotel with nice, clean rooms.
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Everything was proper dopper
Business trip standard
Stayed for a business trip and have no complaints. The room was big modern and clean. Close to some shops and restaurants was appreciated.
Just a 5 or 10 minute ride from the hotel to most tourist attractions. Uber rates for those trips were affordable because of proximity, but we were far enough away to have quiet.
A
loved eeything the bar and bar tender were great .. food was good
It's business district
Pleasant enough experience. Staff were attentive. Food options in the premises were limited, but there were great restaurants within proximity. Some of the infrastructure was in a state of disrepair (elevator, escalators)
Upon arriving to the hotel, we were amazed! It was the cleanest, biggest, and most friendly hotel we have ever stayed in, and we have traveled a lot. The beds were extremely comfortable. My husband has been having health issues and hasn't been able to sleep well in a while and he snored the entire night! The shower was the best! The front desk personnel and the restaurant personnel were very polite and helpful. We will never stay in another hotel the next time we come to Washington. Our only complaint was the coffee wasn't very good at breakfast, but it was included in our meal, so I won't complain. And housekeeping came knocking on our door two hours before checking out and woke us up. Other than that.... 5 STARS!
Wonderful hotel. We were only there for a few hours of sleep on a layover. Met our needs.
Love the consistency of a Marriott property. I always get what I expect and its always wonderful.
I had a lovely, trouble-free stay.
I didn’t like the fact that the restaurant wasn’t open for lunch. Also, the free airport shuttle wasn’t available for me because I had an early morning flight. Had to pay for an Uber.
The escalators were down so you had to walk up and down or wait for the elevator. They had one escalator dismantled and it was an eye sore. Two of the three elevators on the far wing were broke and there was a conference so they were often overfilled and/or you had to wait as there was 18 floors. The faucets in the bathrooms on the first floor by gym didn't work and other bathrooms meaning you couldn't wash your hands after using the bathroom specifically the sink by the gym which is unsanitary. Also, the cost of everything didn't make sense based on the facilities. The mirror in my room had cracks around it and the wall above the headboard looked like it had been a scrubbed and was discolored
Everything was great but bar service and drink quality did not meet expectations
The room was beautiful with an impressive view. The staff was incredibly helpful for me on this trip and saved the day for me when I had a booking issue. Thank you soo much! Also free airport shuttle.
This hotel was excellent. I loved the breakfast buffet. Room was very well kept.
Arrived late and found no towels in the room. None. The first guy at the call desk was super nice, but after 15 minutes of waiting, I called again. That woman was terrible. She told me I’d just have to wait until they got them to me because there were other people with requests and food orders. I told her that was unacceptable since it was their mistake. Not much for customer service.
Close to the airport. Shuttle service.
Property had dirty water coming out of shower ( we were told possible broken pipe) . They were well aware of the problem but did not really handle it with concern for their guests.
It was absolutely beautiful and a great location.
Excellent hotel, friendly check in, rooms extreamly clean and comfortable. The restaurant meals were very good and I would say the only area needing attention is the restaurant hotel staff, they need additional training and they need to speak English more clearly.
Only stayed for one night but it was a great stay. Loved the room, very cozy. Overall the hotel has a great vibe to it. And the food/drinks at the bar were really good.
Love everything
The hotel was busy but it was manageable. Will stay again!
Check in was smooth and quick. Parking garage is convenient and safe. Room was clean. Great choice.
Best
the assistant front office manager threatened me and my husband to evict us
Very comfortable room and very nice, accommodating staff.
Easy checkin parking is $50 per day
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Fantastic.
Friendly staff. Very clean. Great rooms.
Hotel was fine
Great space and nice restaurant and rooms
Had a good time.
Excellent!
Fantastic stay! We will be back. Staff was wonderful. Hotel very clean. Great location for having both parking (yes, expensive, welcome to DC) and an indoor connection to the Metro for easy access to DC. Housekeeping staff was great! The only downside was that we didn’t care for the limited food options in the lobby, and the variety of dinner options in walking distance were minimal.
The hotel was awesome no complaints
Mekkeb was amazing. He helped out so much.
It’s a fabulous Hotel, my kids and I were there for 1 week and Loved it. Add breakfast it’s Amazing!!
Mrs Joslin is amazing !! She went above and beyond.
Very Good!
good location and excellent hotel
Connected to shops and the metro to make your way around. Very easy metro to use. Many restaurants near by. M-club lounge was nice. Food at the restaurant was exceptional for hotel food. Clean, friendly staff, a bodega in the lobby. Will stay again when traveling to DC area!
Need to have usb chargers (for cell phone) near bed.
Expensive parking
It was as expected, save the language barrier diffulties with staff. I encourage employment for anyone, but a certain degree of english should be required when it is a place of higher pedigree, such like the Marriot. It made me feel less welcome
Location was great No complimentary coffee or water and none in room was disappointing.
MCM weekend so over priced with limited amenities. No free coffee in lobby. No microwave in room. And the parking garage had no clearly marked pedestrian exit, I walked back up the ramp to get out.
Staff is extremely polite and willing to help
Parking is $45 and you can’t get out of the garage. Getting out of the garage is a nightmare. None of the key cards worked, so we were late for our dinner reservation. Also, finding your car….good luck. Breakfast was terrible. The potatoes and eggs tasted like they had chemicals in them which I paid for. At a lot of other places, the same type of breakfast is included with your stay and it’s 10 times better! This breakfast was disgusting. It was a clean place but that’s about it. Definitely would not recommend to anyone.
Great location
We did not get even small bottled water in the room
What I didn't like no self parking, and parking charge enter and out bad customer service experience, only because I had to pay for parking, and it was not reasonable.
Nice hotel with very friendly and helpful staff. We enjoyed our stay. It is very convenient to the Reagan airport and to the metro.
Everything was good
Access to transportation
Everything was great. Staff was very knowledgeable and courteous! However, I thought $25 for breakfast buffet was a little expensive. But that may be because i dont eat a lot. I never go back for seconds.
Great, Hope to back again!!!
Awesome. So clean and staff was great
The
My husband and I had a problem with our key/lock x 2. (Apparently the lock battery died ?) The maintainence person and the managers on duty were very professional, helpful and kind. They went out of their way to make us feel welcome and comfortable after a very difficult day. We are most appreciative and we would definitely stay at Crystal Gateway Marriott again. Thank You!
Very nice room, very roomy and clean.
Was greeted as soon as I neared the front desk and check in was fast and easy. I did not have to interact with the staff much but the few times I did they were all helpful and friendly. I liked that there was a Metro station beneath the property, my main reason for choosing this property. Room was fresh and clean and the staff did an excellent job with the room. The food at the restaurant at the property was good but I thought it was a little over priced. There are several places to eat within walking distance of the property though. My only real complaint is that Wi-Fi is extra. You can get complementary Wi-Fi if you join Marriott Bonvoy, though. If you are looking for a property that is clean, friendly staff, easy Metro access, you can not go wrong with this property.
Great hotel, not so great breakfast buffet
Hotel was wonderful, but we were looking forward to having the breakfast buffet available each morning for a tasty and hearty meal before our day exploring. We had the expensive buffet once and never went back, because there were limited choices, for the price, and what was Avacado wasn't very tasty. Staff was friendly and helpful everywhere.
Excellent stay. Will be back.
Easy transportation,Good staff especially Mr Omar .. Good hotel for the price,
Very beautiful place to stay good parking lots to do definitely will stay again
Restaurant services were very poor. Slow and careless both at night and in the morning.
N/a
I couldn't picture anything that I didn't like behind having a blast.
Excellent!!
Customer service and cleanliness
There was molded food sitting in refrigerator already which was stinky.Spoke to front desk they said they don’t have room available all are booked so for inconvenience they gave us extra 3 hrs to stay but next at 12pm we were not able to use or room keys went downstairs after trying for 30 mins spoke to manager.Manager didn’t bother herself to apologize just gave us new key and said it should work I never got this kind of experience
Very nice
When my flight was canceled I found a room at this Marriott. It was very pretty and very clean. The staff was very friendly and accommodating.
fantastic stay
Nice property
The staff were professional and friendly.
I arrived there at approximately at 1:a.m., they allowed me to park at the front gate and go check in. He stayed for more than 2 hours before going to move my car. The environment was very good. My room was clean. My friend and I enjoyed staying there for the whole night.
Easy access to and from the airport!
Anna checked us in through Bonvoy and she was beyond great. She was carrying, informative, helpful, and a gem. The room was beautiful and very comfortable. Breakfast and the staff were a joy.
Very Nice facility
Ana and the rest of the staff really made our anniversary perfect. Ana was there to help answer any questions I had and treated us wonderfully every step of the way, making us feel right at home! Thank you so much Ana, we look forward to visiting again just because of her!
Great location. Near restaurants. Nice area to walk around. Parking is available but cost is separate. Garage not easily visible from street.
I think it’s the best hotel in dc.
Friendly
Nice and clean hotel. Parking is expensive!!!
Nice
Great hotel! I highly recommend it!!!
Crystal Gateway Marriott | Hotel in Arlington | Travala.com
It’s convenient location from DCA to visit near DC and Arlington, VA area by Metro.