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30 May 2025
Friday
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31 May 2025
Saturday
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2 Adults - 0 Child
1 room
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Hotel Description

Located in San Juan Bautista Tuxtepec, Gran Tuxtepec Plaza is within a 5-minute drive of Multiplaza Tuxtepec and Tuxtepec Institute of Technology. This hotel is 1.6 mi (2.6 km) from Modelo Beer Brewing Plant and 1.9 mi (3.1 km) from Benito Juarez Park. Make yourself at home in one of the 87 air-conditioned guestrooms. Wireless internet access (surcharge) is available to keep you connected. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

Hotel policies

No cribs (infant beds) available

Minimum guest age is 18

Caters to adults only

Professional property host/manager

Pets not allowed

Service animals not allowed

Check-in from: 3:00 PM
Check-in by: anytime
Minimum check-in age: 18
Check-out by: 1:00 PM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available
  • Cashless transactions are available
  • Essential workers only - NO

Important information

You need to know
  • Pool access available from 9 AM to 10 PM.
  • Guests under 18 years old are not permitted at this adults-only property.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
Minimal age
18
Optional fees
  • Fee for in-room wireless internet: MXN 0.00 per stay (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Smoking areas

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Concierge services

Laundry facilities

Garden

Free breakfast

Safe-deposit box at front desk

Multilingual staff

Free newspapers in lobby

24-hour front desk

Business center

Designated smoking areas

Wheelchair accessible parking

Number of restaurants - 1

24-hour business center

Number of outdoor pools - 1

Snack bar/deli

Free self parking

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

24-hour fitness facilities

Ballroom

Banquet hall

Vending machine

Garage

Off-street parking

Wheelchair accessible (may have limitations)

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible on-site restaurant

Hotel reviews

8.2
Excellent166 Verified Reviews
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Cleanliness8.6/10
Service8.2/10
Comfort8.6/10
Condition8.0/10
Neighborhood8.4/10
Amenities8.0/10
10/10
Exceptional
Gretchen, 25 Dec 2024
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I stay here every year and I love this

6/10
Fair
Patricia, 26 Nov 2024
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Clean but too much strong chemicals made me dizzy

6/10
Fair
Ralph, 22 Jul 2024
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Pool was pretty dirty.

10/10
Exceptional
Luis, 30 Mar 2024
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Nice place

10/10
Exceptional
Gretchen, 02 Dec 2023
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This place is amazing I stay here every year! El lugar es genial cada año quedamos aqui

4/10
Poor
Adrian, 18 Sep 2023
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I didn’t like the way I was treated just because I booked through Expedia, it’s was awkward but it’s like they don’t like Expedia reservations. The hotel is rundown. The rooms are ok, housekeeping staff seemed to be polite and that’s about it. Front desk horrible at customer service. The pool was ok except for the fact that there was hardly any the light at night. It seemed secure but would not go back and stay here. Trust me.

10/10
Exceptional
Gretchen, 20 Dec 2022
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Nos otros venimos cada año y nos trata tan bien por esa razón sigo llegando al best western Tuxtepec

2/10
Poor
Verified traveler, 24 Nov 2022
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Bait and switch hotel

They kept trying to charge me with amenities that were free and then they over charged me for my breakfast that was suppose to be free. They kept saying that the website was wrong and that the prices on the menu was wrong. I would not recommend staying there, unless you want to be charged extra for everything that they say is free on the website.

2/10
Poor
Gretchen, 28 Mar 2022
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Los que están en frente son muy malos tengo 5 años q me quedo en esta hotel cada vez q vengo a Mexico y esta vez es el único que fue tan mal!

6/10
Fair
Arvin, 13 Feb 2022
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Disappointed Service

Service from Reception was fair, stayed 3 nights each day after returning to hotel had to reactivate room key, pretty sure was changed for free breakfast that was included in price while ordering room service. In addition, ate breakfast at restaurant third day, waiter required breakfast tickets in orders to provide free breakfast. Had asked reception for tickets, tickets were never provided during check in, reception indicated had to ask for breakfast each day prior to being served, this was never communicated during check in. Also was changed $40 dollars more at hotel check in then indicated from Hotels.com receipt.

6/10
Fair
Teresa, 11 Dec 2021
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The bed are so hard to sleep on it

10/10
Exceptional
Arvin, 23 Jun 2021
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Good location and Great Customer Service…!!!

8/10
Excellent
Verified traveler, 08 Jun 2021
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Property was clean, staff was friendly, service was prompt overall great place to stay

10/10
Exceptional
Estrella, 06 Jan 2021
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El hotel está bien ubicado para conseguir alimentos. Hay una plaza comercial a pocos pasos, bancos y servicios, también un supermercado.

6/10
Fair
Jim, 11 Dec 2019
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It left alot to be disiered

The first unfortionet experience is when we tried to check in the people at the counter tried to over charge us not wanting to respect the Hotels.com price. Secondly the key kept disactivating every other day. Thirdly some of the counter workers were un profesional and unfriendly.

4/10
Poor
Verified traveler, 04 Jan 2018
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Convenient is the best I can say. No hot water for a shower at the end of a long day was disappointing. The problem was addressed, but only resulted in lukewarm water.

10/10
Exceptional
Ramon, 22 Dec 2017
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i made this reservation for my family. and they said, they love this hotel, thats meik me happy too.

6/10
Fair
Phil, 17 Nov 2017
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Reasonable hotel close to a small shopping center

Friendly and helpful staff at the reception and the restaurant. Hotel is located close to a small shopping center (with a diversified food court and a theater among others) and also provides a nice pool. The room was clean but could benefit some renovation/refresh. Hot water in the morning was not really warm. Despite its nice and friendly staff, hardly the best of Best Western hotels in Mexico...

10/10
Exceptional
Zuleyma Amairani, 21 Jan 2025
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Muy buen hotel, tranquilo y seguro

6/10
Fair
david, 03 Jan 2025
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La tele que me toco no tenia señal me quede en el 102 y el de mantenimiento comento que ya tenia rato ese problema pero no lo solucionaron me quede 3 noches y ninguna pude ver la tele y lo peor cobran diciendo que es un veneficio el cual no disfrute, a la alberca le falta mantenimiento esta muy descuidada y sucia

10/10
Exceptional
Rafael, 17 Dec 2024
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Todo bien, cómodo limpio y seguro

6/10
Fair
JOSUE ROBERTO, 08 Dec 2024
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El aire acondicionado estaba fallando. Lo reporte con el encargado del turno de la noche y nunca fue a atender el problema. Regrese y me dijo que me cambiaría de habitación, algo que nunca pasó. Mal servicio nocturno en el hotel.

6/10
Fair
Fabiola, 28 Nov 2024
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Se ve viejo

10/10
Exceptional
Manuel, 17 Nov 2024
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Muy bien todo

8/10
Excellent
Gaspar, 04 Nov 2024
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Favor de ser más atentos el personal y la recepcionista de la mañana. Qué mejore su humor

8/10
Excellent
Gonzalo Manuel, 28 Oct 2024
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Un detalle a considerar

El personal muy amable, las instalaciones limpias, solo la presión de la salida de agua de la regadera fue demasiado baja, casi nula, salía muy poca.

10/10
Exceptional
Sasha, 28 Oct 2024
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Excelente

2/10
Poor
Leo, 27 Oct 2024
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Muy mal estado en general de las instalaciones, luego no sale agua, no dieron ni jabones, huele a humedad. Pésimo

6/10
Fair
Guadalupe Esmeralda, 21 Oct 2024
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Podrían darle mantenimiento y modernización

10/10
Exceptional
Dulce, 09 Oct 2024
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Me encanto

10/10
Exceptional
Efren, 19 Aug 2024
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El único detalle es la hora de entrada que en la aplicación la.manejan a las 13 :00 horas cuando en realidad es a las 15:00 horas nos hicieron esperar. 2 horas.

10/10
Exceptional
Ernesto, 10 Aug 2024
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Excelente ubicación

10/10
Exceptional
Juan Antonio, 13 Jul 2024
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Hotel cómodo para estadía en la ciudad

4/10
Poor
JESUS AARON, 19 Jun 2024
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Están dejando caer el hotel, quizá sea la mala administración del lugar

4/10
Poor
Alfonso, 24 May 2024
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El personal de caja del restaurante del turno matutino no es amable, ni servicial no me mandaron las facturas a tiempo tuve que insistir en dos ocasiones para que me las mandaran. En general les falta amabilidad en su trato, las instalaciones están viejas. La regadera no tiene presión. El desayuno que incluye el hospedaje es demasiado austero con su competencia lo dan buffet.

6/10
Fair
Maria Guadalupe, 24 May 2024
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El servicio de toallas , agua para tomar mucho que desear

6/10
Fair
David, 23 Apr 2024
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Pésima atención del personal.

8/10
Excellent
Jörg, 17 Apr 2024
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The Cntinental breakfast is a joke, and the AC is noisy… the rest is fine and as usual at BWestern

8/10
Excellent
Alberto Ramon, 26 Feb 2024
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Necesitan mejorar el mantenimiento

El aire acondicionado no funcionaba correctamente y la habitación que me asignaron daba a la calle, muy temprano se escuchaba ruido de camiones que estaban descargando en el Sam's frente al hotel.

8/10
Excellent
NICOLAS PEÑA, 18 Feb 2024
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Está bien a secas las toallas dejan que desear

4/10
Poor
Jörg, 12 Feb 2024
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Pool und Zimmer gut und sauber. Frühstück besteht aus 2 Toast mit Marmelade, 1 Tasse Kaffee, Saft. Dusche war lauwarm.

10/10
Exceptional
Cristina, 10 Feb 2024
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Hotel bien conservado, limpio y bonito, el personal es muy atento, las señoritas de recepción súper amables y siempre atienden con una sonrisa y te explican todo de buena manera, en el restaurante la comida es sabrosa, a pesar de solo haber un mesero el servicio fue súper rápido y todos muy amables, sin duda volveremos

10/10
Exceptional
David, 03 Jan 2024
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Muy bonito, lo unico malo la limpieza pero tratan de hacer lo mejor

10/10
Exceptional
Lilia, 01 Jan 2024
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Accesos fáciles

10/10
Exceptional
Griselda, 07 Nov 2023
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Muy buena atención

10/10
Exceptional
CELIFLORA, 14 Aug 2023
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que algun dia pueda tener servicio de desayuno o comida bufette

10/10
Exceptional
enrique, 08 Aug 2023
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En general muy bien

8/10
Excellent
Abel Osorio, 27 Jun 2023
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Ofrecen desayuno incluido y te dan café y jugo, nada de comida. Te levantan a la media para pagar cuando tienes toda la mañana para hacerlo.

10/10
Exceptional
Adrián, 07 Jun 2023
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Bastante bien

8/10
Excellent
José Luis, 16 Apr 2023
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Todo bien

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