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Making a hotel reservation
Frequently asked questions

Why did my booking expire?

Due to fluctuating travel product prices and exchange rates, we limit the reservation window to 10 minutes. Your booking most likely expired because we did not detect that a payment had been sent in the allowed window time.

If you believe you’ve sent a payment but haven’t received a confirmation email, DO NOT ATTEMPT TO REBOOK. Some payments, especially cryptocurrency payments, may take longer to process in certain instances. If you do not receive an email after approximately 30-60 minutes, please contact us at support@travala.com.

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