Four Points by Sheraton Jakarta Thamrin

8.2

Excellent

468 Guest reviews

8.2

Excellent

468 Verified Reviews

Read all reviews

Cleanliness8.4/10

Service8.8/10

Comfort8.2/10

Condition8.0/10

location8.4/10

Neighborhood8.4/10

Amenities8.0/10

Bad stay

Not good at all for the price It can be rated a 2 or 3 star but definitely not more

Hi, I’m guest sent me video of a very stained curtain of which is embarrassing to me as I booked him in. To me this isn’t good enough from a Starwood property

Staff very helpful. Always stay here as they organise car and driver for business meetings

The staff are helpful. It certainly brought back the real meaning of customer service.

I love your bed!

Although I was there for 2 short days, nevertheless it has been wonderful. The check-in was seamless, the staff were friendly. Keep up the good work. It's clean and everything works well. The bedding makes you want to laze around longer cos they're sooooo comfortable. We didn't have time to check the other ameneties but hope to do so next time. We chose this hotel for it's central location. It is close to all the big names PI, GI, Sarinah and yet without the chaotic traffic around it. Love that we can walk to these places and walk back to the hotel. Having the train station infront of the hotel is a plus point too. Will definitely return.

Good place

Location and customer service

Convenient hotel ,room well maintain and very helpful staff

Amazing breakfast and service!

Located in the heart of the city, this hotel feels a little tired in places, but the staff were fantastic the breakfast was one of the best I’ve enjoyed at any hotel recently. Location is good, but as is the case with most of Jakarta, the traffic can be very bad, taking over an hour to travel 10km’s.

Rooms require sound proofing. Too much noise coming from outside causing difficult to sleep

Hotel can use a renovation

Hotel is needing renovation. Smells musty in the hallway hence the air fan/blower was being use the day after we arrive. AC is weak after 2 days of stay and was getting uncomfortable. Breakfast buffet was nice. Location is awesome and very central

Very nice ,very helpful people, can't go wrong with Sheraton...very helpful people and excellent service.

Room wall seems thin. Could hear noises from next door and corridor. Room provided was near to a mosque with loud speakers. Could hear prayers early in the morning.

Great hotel in a great location

Great location near Jakarta Transit, next to a mall with great eateries.

Vacation

The customer service is great and very hospitality.

Friendly staff

Very good location, walking distance to the shoping, good restaurants and street food/night market. The room size is just enugh with good city view. I will be back in the same hotel in my next visits to Jakarta.

Staff were very helpful and arranged a car and driver for my business trip. Will stay again.

5 day’s work in Jakarta

Great location for a week working in Jakarta, fantastic staff, good breakfast, shopping just over the road. Book a room at the back of the hotel and it’s noise free!!

Friendly service Great location

Service were great, cleanlines good. Overall is good. For me the room is just so standard/basic for the value/ price tag. As it's carrying the name ( of Sheraton)

Intimate and personal. Loved my stay.

The hotel is of a more intimate size which made the experience more comfortable and personal. The level of service and attention surpassed my expectations. Congratulations and thanks to Four Points Sheraton. The breakfast was superb and had all the key elements of a good breakfast (variety, changing daily offerings) and provided quality over quantity. Congratulations to the chef. The room met all my needs for a business trip, although the corridor carpet on the 9th floor was heavily stained with unsightly dark red blotches all the way from the lift to my room. I think there needs to be better signage at the car entrance. So many grab drivers missed the entrance and had to reverse to enter the driveway to pick me up. One missed the entrance entirely and I had to cancel the booking, as it is along a one-way road. At the end of the day, it is the people who make or break a stay, and the team at Four Points Sheraton is really wonderful. Thank you!

Fantastic location for shopping! The staff were lovely and everyone made us feel so welcome.

Terrible location as every sunday access to hotel closed and if check out on sunday before 10 AM will be big problem especially if raining..

Very reasonably priced..Rooms are clean abd bed was comfortable..shower was good..breakfast was good. Very good for a business hotel

Pretty old hotel, the soundproof for attached room is sooo bad. I could her the guest next room talking at 6AM in the morning. And the design for handicap toilet room is really bad too.

Staff very helpful. convenientlocation

Basic hotel in a good location

The room are partition, a bit noisy

Stay 2 memorable nites

Good breakfast but facing the main highway so noisy. Provided ear plug n found along car free day that sun. Room clean but caught a few small coach roaches. Staff are friendly n accommodating to request esp an early breakfast prepared at 5.30am. Security screening at entrance. Fri BBQ buffet could be improved if food are heated up. Live music was great. Nice view from 1115

Staff were friendly, warm and helpful. Property was not well maintained; cleanliness can be a lot better, especially shower.

Like service

Good stay, clean and great location.

Nice hotel in a nice location

Nice hotel in a central location. Was especially nice on Sunday due to the “car free day” where we could walk around the area easily.

the location was excellent. the bathing products like shampoo and body wash can use improvement. the rooms and hallway look a bit like from soviet russia...

Good value for the money, but the hotel is a bit dated.

Super great location

You Go Four Points By Sheraton Jakarta

It was very nice to stay and the food is of the highest quality and the pricing of the food is very reasonable compared to other hotels. The beverages are a bit expensive more than a modest meal so yes that's the only downside is the beverages. I see reviews of people complaining about the noise but if you don't want to hear the noise from the street book another hotel out of the city because this is (SPARTA) Jakarta a busy city, live with it or go but a good hotel will stay here again. You go Four Points By Sheraton Jakarta

Overall fine...

Cancellation due to COVID19 local rules

I have stayed at this hotel over the years. It was much better when bar sild beer & wine & had snax. There has been no room or lobby improvement in amenities. Many facilities (swim pool, patio, gym, laudromat, restaurant, etc) are closed. I did not want to checkin to unsatisfactory property.

Clean room. Comfy bed. Awesome staff. The down side of it we were placed on the side of a major street. So, we could hear the sounds of Major Street. I wish our room was on the other side so it won’t be so noisy.

I forgot a pouch in my previous stay and I only realized it after I checked out. I called the hotel and exlained my problem. The hotel staff immediately act on it and called me within 1 hour that they found the item and promissed to keep it till my next visit. During this stay, I managed to get it back safely.

The staff are exceptional in their service, from the checking in, morning breakfast and checking out.

noisy, asked for a quiet room. Could hear prayers at 4am almost every night.

Terrible Hotel

Good name but terrible room conditions

Affordable hotel

Business trip. One of the afforadable hotels near The Plaza if you are in that area for business trip.

Excellent staffs overall in all department. Property abit dated and small but good location though.

Good location and warm hospitality from staff. Will be back again for next trip

Comfortable stay nd handy positions.

My experience stay in this hotel so so, the entrance foyer not very invite smell, which come from the sewerage. Overall ok for the position.

On thamrin street, good in view city but rather difficult when check out on Sunday because of car free day

Hospitality is very satisfy.

Service is good but the Breakfast can be better with change of some items everyday.. No live European football channels as compared to other 4 star hotels

The beds are comfortable

It was nice. I will stay there again my next trip.

Great Stay at Four Points by Sheraton Jakart

Whole days of stay was a great experience. Room was comfortable, clean and good size for what I paid for

Nearby to mall

Pleasing and average overall.. Rm is a lil small..

Good value for the location and quality. Walking distance to Plaza Indonesia, Grand Indonesia and Monas.

Wonderfull staff, great service,

Nice stay.

Everything in the Hotel was fine, food was good, staff vere very friendly, wifi worked ok. I had only two concerns, first is that shops and shopping center directly around the hotel are quite rundown. But a 5 minute walk along Thamrin street to the south takes you to a better selection. Second concern was that calling a taxi upon checkout appeared to be something the staff at the hoteld didn't have much practice with and it took half an hour to find a taxi. Hence my advice is to check out a little earlier, particularly if you are heading off to the airport for a flight.

Nice staff and hotel. Location is near all the big shopping malls

Attentive and courteous staff from front office, cafe and security at entrance.

Great location. Very upscale. Will repeat again in the future.

Within vicinity of shopping district.

Very pleasant, professional staff. All requests attended to immediately.

Good Location, great staffs.

Location was good! Staffs thumbs up - keep it up gals/guys. Thank you

Clean . Location ok. Small hotel with modern facilities

Though I booked the package included breakfast, hotel side didn't receive this info and we paid by credit card for breakfast. This is unacceptable service we ever have.

Awesome location and friendly staffs. Especially Gabriella was so helpful and friendly during my stay. It was a business trip and find this hotel safe even when there is riot in Jakarta during the elections. Will definitely recommend this hotel to my friends and family.

Friendly staff but room condition not so good

Staff are nice and friendly but room is not comfortable as air con even set at 22c feels very warm, water temperature setting is not working properly causing water to be quite hot easily, big pillar in the middle of the room making room much smaller and inconvenience to move around in room. breakfast is so so with noodles tasting like rubber.

Good location, but very near Thamrin road makes access a bit cramped

Excellent service by front desk and F&B staff. Prime location of property. Only thing missing is a swimming pool

Room was quite small and towels not so fresh smelling a bit damp and old. Gym was great open 24 hours and breakfast for westerners was very limited and Bread selection was very basic. Coffee and Omelette was good

Miss

Good experience and the was friendly special Bagas

Good location

Staff very friendly and helpful. Good location.

Nice and clean hotel. Centrally located and service there rated with thumbs up.

very helpful frontdesk

we checked in very late and our double bed room was not available. We got a queensize room, which had a big bulky pillar almost in the middle of the room. It was making the room very small and inconvenient. In the early morning I asked for our double bed room, the front desk apologize for the room with pillar and they arrange a double bed room straight away.

Good location but room look a bit old. Staff are very friendly

stopped coming to this hotel for the last 8 months... because of a taxi booking incident.. and the exact same incident happened again on this trip... asked for a taxi booking at 1.45pm to the airport.. and none of the staff at the counter was aware of it.. AGAIN...

Awesome except the traffics. Most taxi driver doesn’t want to drop us at the hotel so we need to walk.

Love the room space. All of the staffs are very friendly & polite, never fail to greet & smile to all hotel guests. Breakfast, was a plus point! So delicious! Would definitely stay here again!

Good but noisy

Only downside the rooms having the main road are super noisy even at the last floor, while those at the back are hit by the early morning pray from the mosque right in front.

Won’t be Staying Again

Hotel room is big, clean and comfortable. However, noise from the traffic, mosque and nearby restaurant blasting their music till early morning is ridiculous

Service in all sense was excellent.

Business Trip

Good Hotel, good staff. However I got a room with a massive pillar right in the middle of it which made the room smaller and also obstructed views.

This is the one

Amazing

Great service!

Impecable service. The staff put every effort to make my stay comfortable

when you come inside, feels so good smell of perfume. And on the bed staff message is there. It was so good and by free writing.

Excellent 4-star hotel in prime location with reasonable rates.

Overall stay is excellent except for the sound proofing.

Very good hotel, well located for transport, shopping etc. Excellent breakfast. Very good service and attentive staff.

Had a confusion initially with the lifts system. Then I realised this hotel was perhaps an office block before? Overall my stay was pleasing. You basically get what you pay. The room was basic. Cleaning of the room was so-so. This hotel will get a high rating from me because of the staff. They are friendly and always willing to help. The food served was also amazing. And It was opposite Sarinah where you can get almost everything! I will stay again if I am back to Jakarta!

everything is good, great location, good breakfast with reasonable price. all members are happy on it.

Clean and friendly staff hotel

Clean, and tight security hotel with friendly staff.

Double Standard

Service is a bit double standard We going for our Friend wedding and I book 1month ahi 2 single bed then when reach they said they dun hv and my another friend willing to get his room 2 single bed after I make some noise they fulfill me what I wanna

Excellent stay

Friendly manager and service staff. would recommend for a comfortable stay for business trip

the experience is generally pleasant and hotel staff had been helpful.

Was assigned a room which was old and dated. Staff changed the room upon request but condition was no different. Property is due for a refurbishment.

Nice hotel close to malls and restaurants, at a convenience location.

Good location near Sarinah between Monas and Grand Indonesia - making both those "attractions" walkable.