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19 Jun 2025
Thursday
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20 Jun 2025
Friday
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2 Adults - 0 Child
1 room

Four Points by Sheraton Jakarta Thamrin
8.2

Excellent

468 Guest reviews

8.2
Excellent
468 Verified Reviews
Read all reviews
Cleanliness8.4/10
Service8.8/10
Comfort8.2/10
Condition8.0/10
location8.4/10
Neighborhood8.4/10
Amenities8.0/10

Jalan M.H. Thamrin Kav 9, Jakarta, Indonesia. See map

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
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Hotel Description

A stay at Four Points by Sheraton Jakarta Thamrin places you in the heart of Jakarta, within a 15-minute walk of Grand Indonesia and Thamrin City Shopping Mall. This hotel is 12 mi (19.4 km) from Taman Mini Indonesia Indah and 4.1 mi (6.5 km) from Central Park Mall. Make yourself at home in one of the 164 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Jakarta? This hotel has 1722 square feet (160 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

Parking height restrictions apply

Professional property host/manager

Pets not allowed

Service animals not allowed

Check-in from: 3:00 PM
Check-in by: 11:30 PM
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Important information

You need to know
  • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Parking height restrictions apply.
Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately IDR 169400 per person
  • Airport shuttle fee: IDR 260000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Indonesian

Amenities

Most Popular

Free WiFi

Parking available

Airport transfers

Dining services

Concierge

Laundry

Gym

Entertainment

Smoking areas

Business facilities

Banquet facilities

Transportation services

Accessible facilities

Other

Elevator

ATM/banking

Concierge services

Airport transportation (surcharge)

Conference space

Breakfast available (surcharge)

Laundry facilities

Garden

Free newspapers in lobby

24-hour front desk

Business center

Meeting rooms

Designated smoking areas

Wheelchair accessible path of travel

Wheelchair accessible parking

Free area shuttle

Number of restaurants - 1

Conference space size (feet) - 1722

Conference space size (meters) - 160

Designated smoking areas (fines apply)

Free self parking

Number of bars/lounges - 1

24-hour fitness facilities

Ballroom

Banquet hall

Wheelchair accessible (may have limitations)

Wheelchair-accessible concierge desk

Wheelchair-accessible registration desk

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Wheelchair-accessible on-site restaurant

Visual alarms in hallways

Hotel reviews

8.2
Excellent468 Verified Reviews
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Cleanliness8.4/10
Service8.8/10
Comfort8.2/10
Condition8.0/10
location8.4/10
Neighborhood8.4/10
Amenities8.0/10
2/10
Poor
Ahmed, 25 Feb 2025
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Bad stay

Not good at all for the price It can be rated a 2 or 3 star but definitely not more

2/10
Poor
Dr. Koon Lip, 26 Jan 2025
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Hi, I’m guest sent me video of a very stained curtain of which is embarrassing to me as I booked him in. To me this isn’t good enough from a Starwood property

10/10
Exceptional
Thomas, 13 Aug 2024
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Staff very helpful. Always stay here as they organise car and driver for business meetings

10/10
Exceptional
Keff, 08 Aug 2024
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The staff are helpful. It certainly brought back the real meaning of customer service.

10/10
Exceptional
Hartati, 30 Jul 2024
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I love your bed!

Although I was there for 2 short days, nevertheless it has been wonderful. The check-in was seamless, the staff were friendly. Keep up the good work. It's clean and everything works well. The bedding makes you want to laze around longer cos they're sooooo comfortable. We didn't have time to check the other ameneties but hope to do so next time. We chose this hotel for it's central location. It is close to all the big names PI, GI, Sarinah and yet without the chaotic traffic around it. Love that we can walk to these places and walk back to the hotel. Having the train station infront of the hotel is a plus point too. Will definitely return.

10/10
Exceptional
Amat Jefni, 07 Jun 2024
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Good place

10/10
Exceptional
Clive, 29 May 2024
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Location and customer service

10/10
Exceptional
Amat Jefni, 26 May 2024
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Convenient hotel ,room well maintain and very helpful staff

10/10
Exceptional
Greg, 16 May 2024
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Amazing breakfast and service!

Located in the heart of the city, this hotel feels a little tired in places, but the staff were fantastic the breakfast was one of the best I’ve enjoyed at any hotel recently. Location is good, but as is the case with most of Jakarta, the traffic can be very bad, taking over an hour to travel 10km’s.

8/10
Excellent
Nishad, 09 Apr 2024
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Rooms require sound proofing. Too much noise coming from outside causing difficult to sleep

8/10
Excellent
Ronald, 31 Mar 2024
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Hotel can use a renovation

Hotel is needing renovation. Smells musty in the hallway hence the air fan/blower was being use the day after we arrive. AC is weak after 2 days of stay and was getting uncomfortable. Breakfast buffet was nice. Location is awesome and very central

10/10
Exceptional
Juan, 24 Mar 2024
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Very nice ,very helpful people, can't go wrong with Sheraton...very helpful people and excellent service.

8/10
Excellent
Audris, 17 Feb 2024
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Room wall seems thin. Could hear noises from next door and corridor. Room provided was near to a mosque with loud speakers. Could hear prayers early in the morning.

10/10
Exceptional
Shahriar, 12 Feb 2024
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Great hotel in a great location

Great location near Jakarta Transit, next to a mall with great eateries.

10/10
Exceptional
Samandrey, 20 Jan 2024
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Vacation

The customer service is great and very hospitality.

10/10
Exceptional
KAMARULHISHAM, 02 Jan 2024
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Friendly staff

8/10
Excellent
Orhan, 27 Nov 2023
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Very good location, walking distance to the shoping, good restaurants and street food/night market. The room size is just enugh with good city view. I will be back in the same hotel in my next visits to Jakarta.

8/10
Excellent
Thomas, 22 Nov 2023
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Staff were very helpful and arranged a car and driver for my business trip. Will stay again.

10/10
Exceptional
David, 31 Oct 2023
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5 day’s work in Jakarta

Great location for a week working in Jakarta, fantastic staff, good breakfast, shopping just over the road. Book a room at the back of the hotel and it’s noise free!!

10/10
Exceptional
Theodore, 13 Aug 2023
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Friendly service Great location

8/10
Excellent
Verified traveler, 26 Jul 2023
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Service were great, cleanlines good. Overall is good. For me the room is just so standard/basic for the value/ price tag. As it's carrying the name ( of Sheraton)

10/10
Exceptional
Peng Eng Peter, 22 Jul 2023
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Intimate and personal. Loved my stay.

The hotel is of a more intimate size which made the experience more comfortable and personal. The level of service and attention surpassed my expectations. Congratulations and thanks to Four Points Sheraton. The breakfast was superb and had all the key elements of a good breakfast (variety, changing daily offerings) and provided quality over quantity. Congratulations to the chef. The room met all my needs for a business trip, although the corridor carpet on the 9th floor was heavily stained with unsightly dark red blotches all the way from the lift to my room. I think there needs to be better signage at the car entrance. So many grab drivers missed the entrance and had to reverse to enter the driveway to pick me up. One missed the entrance entirely and I had to cancel the booking, as it is along a one-way road. At the end of the day, it is the people who make or break a stay, and the team at Four Points Sheraton is really wonderful. Thank you!

8/10
Excellent
Yankaday Linda, 18 Jul 2023
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Fantastic location for shopping! The staff were lovely and everyone made us feel so welcome.

6/10
Fair
John, 25 Jun 2023
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Terrible location as every sunday access to hotel closed and if check out on sunday before 10 AM will be big problem especially if raining..

8/10
Excellent
Ralph, 01 Jun 2023
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Very reasonably priced..Rooms are clean abd bed was comfortable..shower was good..breakfast was good. Very good for a business hotel

6/10
Fair
Pei Shoo, 31 May 2023
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Pretty old hotel, the soundproof for attached room is sooo bad. I could her the guest next room talking at 6AM in the morning. And the design for handicap toilet room is really bad too.

10/10
Exceptional
Jerry, 09 May 2023
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Staff very helpful. convenientlocation

8/10
Excellent
Eileen, 18 Mar 2023
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Basic hotel in a good location

10/10
Exceptional
Eddie, 09 Dec 2022
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The room are partition, a bit noisy

8/10
Excellent
Steven C L, 05 Dec 2022
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Stay 2 memorable nites

Good breakfast but facing the main highway so noisy. Provided ear plug n found along car free day that sun. Room clean but caught a few small coach roaches. Staff are friendly n accommodating to request esp an early breakfast prepared at 5.30am. Security screening at entrance. Fri BBQ buffet could be improved if food are heated up. Live music was great. Nice view from 1115

6/10
Fair
YIN LIAN, 21 Nov 2022
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Staff were friendly, warm and helpful. Property was not well maintained; cleanliness can be a lot better, especially shower.

10/10
Exceptional
PISAK, 29 Oct 2022
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Like service

10/10
Exceptional
Alexander, 22 Sep 2022
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Good stay, clean and great location.

8/10
Excellent
Nicholas, 03 Aug 2022
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Nice hotel in a nice location

Nice hotel in a central location. Was especially nice on Sunday due to the “car free day” where we could walk around the area easily.

8/10
Excellent
Robert, 24 Jul 2022
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the location was excellent. the bathing products like shampoo and body wash can use improvement. the rooms and hallway look a bit like from soviet russia...

8/10
Excellent
Michael, 11 Jul 2022
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Good value for the money, but the hotel is a bit dated.

10/10
Exceptional
Bhadra, 10 Jul 2022
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Super great location

10/10
Exceptional
chris, 07 Feb 2022
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You Go Four Points By Sheraton Jakarta

It was very nice to stay and the food is of the highest quality and the pricing of the food is very reasonable compared to other hotels. The beverages are a bit expensive more than a modest meal so yes that's the only downside is the beverages. I see reviews of people complaining about the noise but if you don't want to hear the noise from the street book another hotel out of the city because this is (SPARTA) Jakarta a busy city, live with it or go but a good hotel will stay here again. You go Four Points By Sheraton Jakarta

8/10
Excellent
OKYOB, 04 Aug 2021
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Overall fine...

6/10
Fair
John, 28 Jul 2021
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Cancellation due to COVID19 local rules

I have stayed at this hotel over the years. It was much better when bar sild beer & wine & had snax. There has been no room or lobby improvement in amenities. Many facilities (swim pool, patio, gym, laudromat, restaurant, etc) are closed. I did not want to checkin to unsatisfactory property.

8/10
Excellent
JACK, 13 Mar 2021
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Clean room. Comfy bed. Awesome staff. The down side of it we were placed on the side of a major street. So, we could hear the sounds of Major Street. I wish our room was on the other side so it won’t be so noisy.

8/10
Excellent
Tomomi, 11 Mar 2020
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I forgot a pouch in my previous stay and I only realized it after I checked out. I called the hotel and exlained my problem. The hotel staff immediately act on it and called me within 1 hour that they found the item and promissed to keep it till my next visit. During this stay, I managed to get it back safely.

10/10
Exceptional
Verified traveler, 09 Mar 2020
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The staff are exceptional in their service, from the checking in, morning breakfast and checking out.

4/10
Poor
Ame, 04 Mar 2020
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noisy, asked for a quiet room. Could hear prayers at 4am almost every night.

2/10
Poor
Hock Yan, 01 Mar 2020
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Terrible Hotel

Good name but terrible room conditions

8/10
Excellent
Karen, 24 Feb 2020
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Affordable hotel

Business trip. One of the afforadable hotels near The Plaza if you are in that area for business trip.

8/10
Excellent
AndrewA, 13 Feb 2020
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Excellent staffs overall in all department. Property abit dated and small but good location though.

10/10
Exceptional
Verified traveler, 01 Feb 2020
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Good location and warm hospitality from staff. Will be back again for next trip

6/10
Fair
Verified traveler, 31 Jan 2020
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Comfortable stay nd handy positions.

My experience stay in this hotel so so, the entrance foyer not very invite smell, which come from the sewerage. Overall ok for the position.

8/10
Excellent
Verified traveler, 31 Jan 2020
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On thamrin street, good in view city but rather difficult when check out on Sunday because of car free day

10/10
Exceptional
CHIEN HUNG, 18 Jan 2020
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Hospitality is very satisfy.

8/10
Excellent
Thomas, 14 Dec 2019
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Service is good but the Breakfast can be better with change of some items everyday.. No live European football channels as compared to other 4 star hotels

10/10
Exceptional
Verified traveler, 01 Dec 2019
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The beds are comfortable

8/10
Excellent
Keit, 30 Nov 2019
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It was nice. I will stay there again my next trip.

10/10
Exceptional
Roberto, 27 Nov 2019
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Great Stay at Four Points by Sheraton Jakart

Whole days of stay was a great experience. Room was comfortable, clean and good size for what I paid for

10/10
Exceptional
Verified traveler, 25 Nov 2019
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Nearby to mall

8/10
Excellent
Verified traveler, 13 Oct 2019
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Pleasing and average overall.. Rm is a lil small..

8/10
Excellent
Verified traveler, 01 Oct 2019
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Good value for the location and quality. Walking distance to Plaza Indonesia, Grand Indonesia and Monas.

10/10
Exceptional
Verified traveler, 03 Sep 2019
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Wonderfull staff, great service,

8/10
Excellent
Verified traveler, 01 Sep 2019
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Nice stay.

8/10
Excellent
Jedrzej, 24 Aug 2019
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Everything in the Hotel was fine, food was good, staff vere very friendly, wifi worked ok. I had only two concerns, first is that shops and shopping center directly around the hotel are quite rundown. But a 5 minute walk along Thamrin street to the south takes you to a better selection. Second concern was that calling a taxi upon checkout appeared to be something the staff at the hoteld didn't have much practice with and it took half an hour to find a taxi. Hence my advice is to check out a little earlier, particularly if you are heading off to the airport for a flight.

10/10
Exceptional
Verified traveler, 04 Aug 2019
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Nice staff and hotel. Location is near all the big shopping malls

10/10
Exceptional
LIM, 27 Jul 2019
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Attentive and courteous staff from front office, cafe and security at entrance.

10/10
Exceptional
Verified traveler, 26 Jul 2019
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Great location. Very upscale. Will repeat again in the future.

10/10
Exceptional
Ramlan, 23 Jul 2019
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Within vicinity of shopping district.

Very pleasant, professional staff. All requests attended to immediately.

8/10
Excellent
Tan, 20 Jul 2019
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Good Location, great staffs.

Location was good! Staffs thumbs up - keep it up gals/guys. Thank you

10/10
Exceptional
Verified traveler, 19 Jul 2019
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Clean . Location ok. Small hotel with modern facilities

2/10
Poor
Verified traveler, 04 Jul 2019
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Though I booked the package included breakfast, hotel side didn't receive this info and we paid by credit card for breakfast. This is unacceptable service we ever have.

10/10
Exceptional
Verified traveler, 29 Jun 2019
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Awesome location and friendly staffs. Especially Gabriella was so helpful and friendly during my stay. It was a business trip and find this hotel safe even when there is riot in Jakarta during the elections. Will definitely recommend this hotel to my friends and family.

6/10
Fair
Verified traveler, 28 Jun 2019
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Friendly staff but room condition not so good

Staff are nice and friendly but room is not comfortable as air con even set at 22c feels very warm, water temperature setting is not working properly causing water to be quite hot easily, big pillar in the middle of the room making room much smaller and inconvenience to move around in room. breakfast is so so with noodles tasting like rubber.

8/10
Excellent
Verified traveler, 25 Jun 2019
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Good location, but very near Thamrin road makes access a bit cramped

8/10
Excellent
BG, 23 Jun 2019
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Excellent service by front desk and F&B staff. Prime location of property. Only thing missing is a swimming pool

8/10
Excellent
Verified traveler, 10 Jun 2019
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Room was quite small and towels not so fresh smelling a bit damp and old. Gym was great open 24 hours and breakfast for westerners was very limited and Bread selection was very basic. Coffee and Omelette was good

8/10
Excellent
Joana, 22 May 2019
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Miss

Good experience and the was friendly special Bagas

10/10
Exceptional
Verified traveler, 21 May 2019
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Good location

Staff very friendly and helpful. Good location.

10/10
Exceptional
Sonia, 21 May 2019
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Nice and clean hotel. Centrally located and service there rated with thumbs up.

8/10
Excellent
wl, 09 May 2019
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very helpful frontdesk

we checked in very late and our double bed room was not available. We got a queensize room, which had a big bulky pillar almost in the middle of the room. It was making the room very small and inconvenient. In the early morning I asked for our double bed room, the front desk apologize for the room with pillar and they arrange a double bed room straight away.

8/10
Excellent
Verified traveler, 05 May 2019
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Good location but room look a bit old. Staff are very friendly

4/10
Poor
Verified traveler, 30 Apr 2019
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stopped coming to this hotel for the last 8 months... because of a taxi booking incident.. and the exact same incident happened again on this trip... asked for a taxi booking at 1.45pm to the airport.. and none of the staff at the counter was aware of it.. AGAIN...

10/10
Exceptional
Verified traveler, 30 Apr 2019
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Awesome except the traffics. Most taxi driver doesn’t want to drop us at the hotel so we need to walk.

10/10
Exceptional
Verified traveler, 27 Apr 2019
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Love the room space. All of the staffs are very friendly & polite, never fail to greet & smile to all hotel guests. Breakfast, was a plus point! So delicious! Would definitely stay here again!

6/10
Fair
Verified traveler, 08 Apr 2019
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Good but noisy

Only downside the rooms having the main road are super noisy even at the last floor, while those at the back are hit by the early morning pray from the mosque right in front.

6/10
Fair
Steven, 14 Mar 2019
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Won’t be Staying Again

Hotel room is big, clean and comfortable. However, noise from the traffic, mosque and nearby restaurant blasting their music till early morning is ridiculous

10/10
Exceptional
Andres, 28 Feb 2019
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Service in all sense was excellent.

8/10
Excellent
Ankit, 22 Feb 2019
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Business Trip

Good Hotel, good staff. However I got a room with a massive pillar right in the middle of it which made the room smaller and also obstructed views.

10/10
Exceptional
Nitin, 17 Feb 2019
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This is the one

Amazing

10/10
Exceptional
YAN, 12 Feb 2019
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Great service!

Impecable service. The staff put every effort to make my stay comfortable

8/10
Excellent
Verified traveler, 12 Feb 2019
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when you come inside, feels so good smell of perfume. And on the bed staff message is there. It was so good and by free writing.

10/10
Exceptional
Ming, 05 Feb 2019
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Excellent 4-star hotel in prime location with reasonable rates.

10/10
Exceptional
Verified traveler, 31 Jan 2019
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Overall stay is excellent except for the sound proofing.

8/10
Excellent
T, 14 Dec 2018
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Very good hotel, well located for transport, shopping etc. Excellent breakfast. Very good service and attentive staff.

8/10
Excellent
Nor, 13 Dec 2018
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Had a confusion initially with the lifts system. Then I realised this hotel was perhaps an office block before? Overall my stay was pleasing. You basically get what you pay. The room was basic. Cleaning of the room was so-so. This hotel will get a high rating from me because of the staff. They are friendly and always willing to help. The food served was also amazing. And It was opposite Sarinah where you can get almost everything! I will stay again if I am back to Jakarta!

10/10
Exceptional
KAI YUEN, 12 Dec 2018
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everything is good, great location, good breakfast with reasonable price. all members are happy on it.

10/10
Exceptional
Siew Ying, 11 Dec 2018
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Clean and friendly staff hotel

Clean, and tight security hotel with friendly staff.

8/10
Excellent
Mickey, 07 Dec 2018
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Double Standard

Service is a bit double standard We going for our Friend wedding and I book 1month ahi 2 single bed then when reach they said they dun hv and my another friend willing to get his room 2 single bed after I make some noise they fulfill me what I wanna

8/10
Excellent
Roy, 15 Nov 2018
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Excellent stay

Friendly manager and service staff. would recommend for a comfortable stay for business trip

8/10
Excellent
Clarence, 09 Nov 2018
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the experience is generally pleasant and hotel staff had been helpful.

6/10
Fair
Verified traveler, 07 Nov 2018
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Was assigned a room which was old and dated. Staff changed the room upon request but condition was no different. Property is due for a refurbishment.

10/10
Exceptional
Isaac, 04 Nov 2018
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Nice hotel close to malls and restaurants, at a convenience location.

8/10
Excellent
Jarand, 24 Sep 2018
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Good location near Sarinah between Monas and Grand Indonesia - making both those "attractions" walkable.

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