Hello. How can we help you?

    Browse Help Topics

    • Common Questions
    • Stays

        Flights

          Activities

          • Booking
          • Payments and refunds
          • Cancellation
        • Best Price Guarantee
        • AVA Smart Program
        • Travel Gift Cards
        • Travel Credits & Promo Credits
        • Discount Voucher
        • Partial Payment
        • Registration
        • Special requests
        • Contact
        • Cryptocurrency payments
        • Home
        • Help
        • Activities
        • Payments and refunds
        • Frequently asked questions

        My payment expired. What should I do?

        Once you have selected your tickets and entered your personal details, you have 30 minutes to complete your payment. If you do not succeed to do so within 30 minutes, the payment attempt will expire, you will not be charged, and the order will be cancelled. If you want to place a new order, you will have to start the process again. If you are not sure about the status of your payment attempt, please contact our Customer Service team.

        RELATED QUESTIONS

        STILL NEED HELP?

        If you did not find what you were looking for, feel free to contact us.