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Frequently asked questions

I didn't receive my activity vouchers. What should I do?

If you have not received your tour vouchers or activity documentation please check the following:

any email communications from us advising of an issue, such as payment failed, technical issue or last-minute unavailability
spam or junk folder

If your booking was made under your Travala.com account, you can view the booking status and/or download your vouchers from your account under Bookings.
If your booking was not made under your Travala.com account, you can view your booking status on Travala.com by clicking on My Trip.
Please Contact Us if you require assistance.

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