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Frequently asked questions

How can I claim a refund for the difference?

Send an email to support@travala.com at least 24 hours before your check-in date, with the following:

Your Order Number in the booking confirmation email that we sent you.
The proof of the claim: Link to the other travel website that you found the cheaper accommodation price or activity.

Our customer support team will verify your claim and get back to you within 48 hours.

If we verify your claim, we’ll refund the difference in the form of Travel Credits directly to your Travala.com wallet within 24 to 36 hours after check out.

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