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    How can I claim a refund for the difference?

    Send an email to [email protected] at least 24 hours before your check-in date, with the following:

    1. Your Order Number in the booking confirmation email that we sent you.
    2. The proof of the claim: Link to the other travel website that you found the cheaper accommodation price or activity.

    Our customer support team will verify your claim and get back to you within 48 hours.

    After we verify your claim, we will refund the difference amount in the form of our Travel credits directly to your Travala.com wallet within 24 to 36 hours after check-out.

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    STILL NEED HELP?

    If you did not find what you were looking for, feel free to contact us.

    Hello. How can we help you?

      Browse Help Topics

        • Home
        • Help
        • Frequently asked questions

        How can I claim a refund for the difference?

        Send an email to [email protected] at least 24 hours before your check-in date, with the following:

        1. Your Order Number in the booking confirmation email that we sent you.
        2. The proof of the claim: Link to the other travel website that you found the cheaper accommodation price or activity.

        Our customer support team will verify your claim and get back to you within 48 hours.

        After we verify your claim, we will refund the difference amount in the form of our Travel credits directly to your Travala.com wallet within 24 to 36 hours after check-out.

        RELATED QUESTIONS

        STILL NEED HELP?

        If you did not find what you were looking for, feel free to contact us.