We want to go back!

Very nice hotel. We loved it and miss now that we are in another hotel with a much lower standard and much higher costs! The breakfast restaurant is heavenly!

An absolute gem in the heart of Cologne, quite possibly the most unique hotel in the city, staff & facilities are amazing.

No customer service to help with suitcases, checking in to our room, no security in the building, anyone can walk in off the street, take the lift or stairs to any floor. Someone knocked on our door when we opened the door some drunk young guy pushed in to enter our room however my wife pushed him out and closed the door, when we complained they didn’t know what to do. I asked them to check the security cameras on that floor, no cameras anywhere other than the reception. They apologised and said they had a function on that evening so could have been anyone wondering through the hotel. There are homeless, drunk and drugged people around the block with empty and broken bottles on the footpath. The reason we booked this hotel is it had a Hilton brand, unfortunately was more like a 3 star motel. I will not stay here again and do no recommend it.

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I stayed at 8th floor and during checkin my key card didnt work and had to go reception twice. During breakfast , the lady couldnt find my name and had to wait long. But it was top of the list. There was no amenities in the room accept towels. Looks like the room was not ready. Overall my experience was poor

Tout était parfait sauf les ascenseurs. À cause du bar qui semble être très populaire en ville, il y avait beaucoup de monde qui voyageait et c’était loin d’être efficace. Un ascenseur dédié au bar devrait être installé et un autre juste pour les clients de l’hôtel. Sinon, tout le reste était parfait.

the staff were wonderful and very willing to help.

Shame on Hilton.

Not a comfortable place. 11 floors 2 tiny lifts one out of order the whole time. No restaurant despite saying so on website. The bar has no comfortable seating nothing to lean on. The view is not amazing either. We had to have some bar food as we couldn’t get out to the town due to a minor injury so could not get a meal at all that night. when we arrived at 10 pm we had to walk quite a distance to McDonald’s to get something! Horrendous place.

Used to be an amazing Hotel. Now pretty much outdated. My room needed a paint job. Furniture in the room slightly below average.

Weekend stay with my mum & daughter, the suite was really massive & clean. I couldn’t have asked for more in a hotel room, when it came to space. I’d defo return back to this hotel in the future

Some good things, some bad

Overall, hotel was pretty nice. Some of the customer service was good, some not so much. Room smelled of drains and after I notified the staff, they just sprayed the whole room with disinfectant, so it smelled like toilet cleaner instead. Spa was nice. Room was cosy. Great views from the bar. But the price was a bit too much for the stay.

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Beautiful hotel

Great stay in a world class Hilton property. My only complaint was their lack of free service on NYE for the guests. The parties were all sold out but luckily we made other plans for our celebrations!

Unique hotel

Unique hotel in a converted water tower. Comfortable rooms and excellent breakfast service.

Quiet and good beds/pillows

Great bed, comfortable. Very quiet. Very limited TV channels. On site food very limited and not attractive. Nice to offer glühwine at Christmas time

Fantastic hotel in central Cologne

The hotel building is beautiful and makes use of an old water tower. The rooms were very spacious and luxurious, and the beds were very comfortable. Staff were friendly and helpful, especially Karim who helped us check in and gave us information and recommendations. 10/10

Beautiful Building

A beautiful building directly opposite an aqua park and a short 10 minute walk to Neuplatz. The area immediately outside was quiet. Nice spacious room (king junior suite on 3rd floor) with a comfy bed and a view of the aqua park. The lighting level of the room was a little low for my preference, even with all lights and lamps switched on. The bed was comfy but I did later notice that the quilt had a stain on it. One day, I was only left 1 bath towel. I could not get the phone in my room to work. The breakfast was very disappointing. I went once at 09:30 and the buffet items had all but been taken so had to wait for replenishments. I opted for a more expensive hot breakfast (31 euros) but nobody came to take my order. The room service menu was disappointing, especially given that the only other dining option was bar snacks in the rooftop bar. I did eat there one evening and found that the service was good, and whilst a restricted menu, the food was hot and delicious, and I enjoyed a cocktail. There was often only one receptionist at the desk so you tended to have to wait to ask a simple question. They were professional and helpful though. The lobby was compact but visually impressive. The spa (5th floor) was disappointing in that there were no staff, no lockers or changing rooms. There was a nice relaxation area with loungers and a nice, clean, spacious sauna. There was no steam room. Cologne is a beautiful, friendly city.

You don't stay in an old water tower every day, so that alone makes it special. Good spa, decent breakfast. Comfortable bed.

No restaurant but apart from that very good.

Amazing view

Great place, amazing building and beautiful panoramic view

The hotel was beautiful and relaxing. The rooms were immaculate, clean and spacious. Location was quiet but walking distance to the city centre. Staff were friendly and accomodating.

Staff extremely nice and helpful. Enjoyed small lounge areas and dinner.

Amazing apart from smell.

Great hotel but for one significant issue. There is a very unpleasant and lingering smell of sewage in the hotel entrance from their car park which continues in the bathroom of our room on the 11th floor. Such a shame and hopefully just a temporary issue. Apart from that we would recommend it for its design, comfort, service, roof top bar, car park and location

Great property but A/C was not very effective!

Great

I booked a three-night business stay at the Wasserturm Hotel Cologne, Curio Collection by Hilton, through Expedia and paid in full. I was drawn to the hotel's unique design but unfortunately checked out early on the second day. Here are the pros and cons of my experience: Pros: - Very Impressive design of the building - Friendly staff at breakfast - Beautiful Nice open-air garden area Cons: 1. Upon arrival at 10:00 pm after a long day, the receptionist checked us in hastily without providing information about amenities like the free mini-bar or open-air garden. 2. The room lacked business amenities such as shoe polish, toothpaste, and shaving cream. 3. The bed mattresses were worn out and should be replaced, although the pillows were comfortable. 4. The air conditioning did not work effectively. 5. Lack of ventilation in the room led to a musty smell. 6. The bed sheets were soiled and stained. 7- lights in the room are very dim particularly at night. In conclusion, as a business traveler, I do not recommend this hotel. Despite the positive aspects, the overall experience was disappointing, and I chose to leave prematurely. Unfortunately, I was charged for the full three-night stay as I had already paid upfront.

Great building with views

The hotel is unique in a special location. The rooftop bar is amazing.

Not a 5 star property. Interesting building but not the same level of service and comfort that I have experienced at other Curio Hilton hotels.

Gorgeous old fortress type building with absolutely breathtaking rooftop bar. The rooms were modern. The staff, while dealing with a worldwide cybersecurity issue, were so patient and friendly despite clearly having a lot of additional stressors. There was delicious kolsch upon arrival with little snacks. Subway is about a 2 minute walk from the door. The hotel itself is set back very private and safe. For the pricepoint, I don't think there's any place in Koln that can beat this.

Overall a very nice property, conveniently located, with courteous & helpful staff.

The hotel was fabulous and the staff so attentive. They realized it was my birthday from my passport and brought me cookies and a card and offered us free breakfast. I would absolutely stay there again.

Would highly recommend.

Fantastic hotel , beautifully designed with great extra touches such as free Gluwein and cakes . Very warm welcome from helpful staff.

Air conditioning was broken in first room (not cooling below 24.3C) and if you opened the door all rooms in that floor could access your room because there are no divisions in the balconies. The fridge did not work either, the solution was to take it out of the furniture and put it in the middle of an already small room. Did get moved on the third day to a similar room with working ac for one night, the second night it did not cool below 22 C. While in the city not much attractive in close vecinity. Bar upstairs was nice on the other hand.

It was a wonderful stay in a unique setting. Beautiful roof top and stunning 360 degree view over Cologne.

Lovely repurposed old water tower, and our room on the 9th floor had a great view up to the cathedral. The hotel isn’t in that great an area, but you can get into town on the metro stop (Post Strasse) almost next door. The interior of the building is interesting and you can get free tea/coffee/bottled water in the comfortable lounges downstairs. There is a bar on the top floor, but it was quite noisy, so not a peaceful place to enjoy the view!

Just want to say thank you to Arthur for his help in finding another room, if a smaller one, for us at 1:00 a.m. because the AC did not work in the bedroom part of the originally booked Junior Suite.

The room was ridiculously hot and they couldn't turn the heating down. The shower went from hot to cold every few seconds. They told us breakfast was until 11am which was Sunday's only so we missed Monday. Area was a bit sketchy.

Great hotel and a roof top bar

The water tower's been beautifully redesigned into a hotel. Rooms and beds are super comfortable.The roof top bar is excellent. Can't wait to stay here again!

Disappointing for the price

Overall Wasserturn is an impressive building and the rooms are modern and clean. However our bathroom had a plumbing issue and despite repeated requests it wasn’t fixed during our stay, nor was an alternative option offered. Considering the prices are in the region luxury I would’ve expected a lot more. Also service in the Botanix bar was really poor, which was really disappointing given that this was a special birthday we were celebrating.

Where to start. Seemed as though every day had an unpleasant surprise. First day No AC. Staff came to room. Maybe this will fix it. Return after dinner. No AC. So they said those aren’t renovated rooms. AC doesn’t always work. So they moved us to a better room (appreciated) with good AC. By the way the front desk takes outside calls with lengthy questions. Phones don’t work in the rooms so if you have a problem take the elevator downstairs and stand in line. Showed up to breakfast next morning 9:30 (It ends at 10). Not much left. For example, one piece of melon left. No replenishment. New towels but indifferent cleaning and no water replenishment that day. Following day returned 9 pm. No cleaning at all. Towels on the floor. They got the supervisors to clean, provide new towels and replenish to water in the minibar. Ironically as we were about to leave final morning, room cleaner showed up. Hotel is in a strange area. 15 minute walk to lots of things but nothing useful close. By the way, the roof bar will always be open tomorrow. So we never saw it. I get it. Corona. Staffing problems. But we stayed at other chain hotels: a Radisson in Mannheim, a Hyatt in Mainz and a Hampton by Hilton in Kaiserslautern. (Visiting friends). All provided convenient stays without repetitive really unprecedented inconveniences. Boutique hotels did better.

It's a very unique hotel with lovely outdoor areas to enjoy.

Nice hotel, but service is lacking

The building itself and the interior are beautiful, and the concept is really cool. But the service is severely lacking. - Upon getting to my room, I was hoping to be able to make a coffee. The room comes with Nespresso pods... but no Nespresso machine. I had to get that from room service. - On Sunday night after returning from dinner, I asked the front desk what time the hotel bar closes. He said it was closed then, but it would be open every other night during my stay. Monday night I go to head up to the bar, and the elevator button doesn't work. Turns out the bar is actually closed for renovations... too bad, it looks great in the pictures. - On Monday, I left the "please clean room" sign on the door from 8:30am, and it was still there at 4:30pm when I returned to the room. No one cleaned, and we had to ask them to clean while we were away at dinner. - On Tuesday, we didn't leave the sign up, but they still didn't clean the room. Oddly... they had come in the room while we were away, and they left the key card, but they didn't actually clean. - Also on Tuesday, after having been at the hotel for 48 hours, they locked me out of my room. After going to the front desk, they said that I had only paid for two nights. I proved otherwise, and they said that someone had actually forgotten to check me in, and that it registered me as a no-show. How is that even possible?

Lovely hotel. Particularly impressed with service of Claire who noted it was my birthday and left a lovely card. Much appreciated and very nice of them.

Tolles Hotel

Sauberes Zimmer, kleines Frühstücksbuffet mit gutem a la Carte-Angebot. Dünnes Mini-Bar-Sortiment, freundliches Personal und charaktervolles Gebäude.

Vi havde et fint ophold på et hotel med en praktisk og central beliggenhed. Værelset var pænt indrettet, og sengene var meget komfortable, hvilket gav os en god nattesøvn. Morgenmaden kunne dog have været bedre – udvalget var en smule sparsomt og ikke særligt inspirerende. Det trak lidt ned, men alt i alt levede hotellet op til vores forventninger. Et særligt højdepunkt var baren på toppen, som absolut er et besøg værd – fantastisk udsigt og god stemning.

Die besondere Architektur hat uns sehr zugesagt. Die Bar auf dem Dach hat ebenfalls sehr gefallen. Spa und Sauna sind klein aber fein. Die Sauberkeit im gesamten Hotel ist uns ebenfalls aufgefallen. Ein toller Hotelbesuch für uns. Dankeschön.

Matig

Helaas was 1 van onze geboekte kamers al bezet door andere mensen. Toch zeer vervelend als je om 23.00 uur pas in je hotel incheckt

Fantastisk service och vi fick gratis uppgradering. Otroligt coolt hotel

Außergewöhnliches Hotel in zentraler Lage

+ super freundliches Personal + sehr schneller Check-in und Check-out + Upgrade auf eine Junior Suite + außergewöhnliche Architektur im Wasserturm + es steht eine Lounge zur Verfügung, in der man sich kostenlos Wasser, Kaffee und Tee holen kann + zentrale Lage des Hotels - zum Shoppen hat man es nicht weit - enges Parkhaus mit kleinen Parkplätzen, es hat etwas gedauert bis wir das Ampelsystem verstanden hatten - kleines Bad mit nur minimaler Ablagefläche (ist wohl der Architektur des Wasserturms geschuldet)

Oldukça rahat ve konforlu bir otel.

Gut gelegen und tolle Aussicht von der Bar. Ein wenig zu teuer.

Tolles Ambiente. Sehr zu empfehlen.

Hellhörigkeit der Zimmer leider .

Top

Es war einfach eine super Übernachtung in diesem Hotel! Ich übernachte häufig in Hotels, auch in gehobener Klasse. Aber so ein gigantisch gutes Frühstück hatte ich schon lange nicht mehr!! Aber auch der Rest war Top!!! Vielen Dank!!

Es hat uns sehr gefallen!!

Architektur, Ambiente und Ausblick sind einfach unschlagbar. 8.Stock buchen.

Prachtig hotel, exclusief en apart Zeer origineel Een aanrader

Interessantes Hotel mit gutem Standard. Die Zimmer sind jedoch etwas klein für die Preiskategorie, die Fenstermechanik ist seltsam, aber die Rooftopbar, wie auch der Spabereich ist ein ganz grosses Plus.

Tolle Unterkunft, es hat an nichts gefehlt

Ein tolles Hotel, verkehrsgünstig gelegen. U Bahn "Poststraße" mit 4 Linien in 3 Gehminuten zu erreichen. Da Ambiente ist super, die Zimmer sind ordentlich. Die Betten waren sehr bequem. Bad und Dusche sehr modern und sauber. Nachteile: Der Lärmpegel von draußen (bei gekipptem Fenster) ist, besonders Nachts, sehr hoch. Die nahegelegene Rettungswagen-Station macht es nicht besser. Aber: Fenster zu - dann ist Ruhe (Klimaanlage vorhanden). Ja, das Frühstück... Sehr lecker und reichlich, aber, wie so oft, leider total überteuert. Fazit trotzdem: Super Hotel - klare Empfehlung.

Eines der schönsten Hotels in denen ich bisher war. Personal in allen Belangen top! Die Skybar ein Highlight! Wunderschöne Zimmer. Atemberaubende Architektur. Bedingt durch die offenen Mauersteine eine besondere Akustik im Hotel. Für uns war es ein traumhafter Aufenthalt!

War in Ordnung. 50€ Kaution (2 Personen ) ist bei Checkin fällig.

Sehr schöne außergewöhnliche Unterkunft, tolles Frühstück und sehr freundliches Personal, Rooftop leider nur zu betreten bei offener Bar.

Unser Aufenthalt in dem Wasserturmhotel war wirklich toll. Was mir am Besten gefallen hat, war die Freundlichkeit der Mitarbeiter, vor allem die Dame im Frühstücksbereich (man merkt, dass Sie Ihren Job gerne machen). Wir kommen auf jeden Fall wieder.

très bon hôtel, architecture originale, métro proche, personnel aimable et efficace

La struttura è bellissima e anche la suite che avevamo valeva la pena. Il personale è stato gentilissimo. La colazione sarebbe adatta al massimo a un tre stelle, non per qualità dei cibi ma per la scarsa varietà e per il rifornimento scarso o inesistente di ciò che era disponibile. Quando abbiamo fatto notare il problema, purtroppo non è cambiato nulla, La struttura non è lontana dal centro di Colonia, ma la zona era deserta e muoversi di sera faceva un po' paura , per cui alla fine abbiamo preso la macchina per muoverci ogni volta.

N

Sehr aufmerksames und freundliches Personal. Unser besonderer Dank gilt dem Service in der Dachgarten-Bar. Von dort hat man übrigens einen Wahnsinns-Blick über die Stadt.

Really beautiful building and garden.

Super beliggenhet og fin roof-tip

Artig bygg (ombygd vanntårn) med spesiell utforming. Får trekk for service og comfort da flere heiser ikke virket. Ok frokost - kunne vært bedre utvalg og kunne hatt bedre utvalg i drinker og meny for rooftop bar. Har stort potensiale for forbedring da fasiliteter og beliggenhet er super

We stayed here for business trip.(4-stops away from Köln Messe, very convenient.) Breakfast was great. Very unique building, staffs were all helpful, quiet neighborhood. Only tricky thing was that we had a few stairs just before the room and it was dark.(after lift) Overall satisfying stay

Dejligt ophold og hyggeligt hotel. Fantastisk udsigt fra tagterrasse og restaurant