UTOPIC Polanco by ULIV
8.8

Excellent

439 Guest reviews

8.8
Excellent
439 Verified Reviews
Read all reviews
Cleanliness9.2/10
Comfort8.4/10
Condition9.2/10
Amenities8.6/10

568 Calzada General Mariano Escobedo, Mexico City, Mexico, United Mexican States. See map

Free WiFi
Parking available
Concierge
Laundry
Spa
Gym
Smoking areas
Business facilities
Accessible facilities
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Hotel Description

With a stay at UTOPIC Polanco by ULIV in Mexico City (Miguel Hidalgo), you'll be within a 5-minute drive of Paseo de la Reforma and Angel of Independence Monument. This luxury aparthotel is 3.5 mi (5.6 km) from World Trade Center Mexico City and 3.5 mi (5.6 km) from Palacio de Bellas Artes. Make yourself at home in one of the 36 air-conditioned rooms featuring espresso makers and Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Partially open bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily. Featured amenities include a business center, a 24-hour front desk, and luggage storage. Limited parking is available onsite.

Hotel policies

No cribs (infant beds) available

LGBTQ friendly

Professional property host/manager

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Pets allowed

Only dogs and cats are allowed

Maximum number of pets per room 2

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: anytime
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available
  • Essential workers only - NO

Important information

You need to know
  • Reservations are required for massage services. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email within 24 hours before arrival with check-in instructions and an access code. Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Host has indicated there is a carbon monoxide detector on the property
  • Host has indicated there is a smoke detector on the property
  • Safety features at this property include a fire extinguisher, a security system, and outdoor lighting
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Minimal age
18
Optional fees
  • Secured valet parking fee: MXN 170 per day
  • Pet fee: MXN 800 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Concierge

Laundry

Spa

Gym

Smoking areas

Business facilities

Accessible facilities

Other

Elevator

Concierge services

Laundry facilities

Spa services on site

24-hour front desk

Business center

Designated smoking areas

Designated smoking areas (fines apply)

Parking (limited spaces)

Valet parking (surcharge)

Rooftop terrace

Secured parking

Wheelchair accessible (may have limitations)

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Handrails in stairways

Coworking spaces

Well-lit path to entrance

Hotel reviews

8.8
Excellent439 Verified Reviews
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Cleanliness9.2/10
Comfort8.4/10
Condition9.2/10
Amenities8.6/10
10/10
Exceptional
Oscar, 19 Apr 2025
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It was honestly the perfect day that’s all

10/10
Exceptional
Ralph, 16 Apr 2025
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Clean and nice place. Will stay in this property again

10/10
Exceptional
Jesus, 15 Apr 2025
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I loved this place. It’s in a very nice area (Polanco). There’s lots of great dinning/brunch places that are 6-13 mins walking distance, which I greatly enjoyed since the area is super nice! As for the room, it was very modern and aesthetic. When I come back to CDMX, I would stay here again.

10/10
Exceptional
Mayra, 09 Apr 2025
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Very spacious and clean.

10/10
Exceptional
Ruben, 08 Apr 2025
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Great place!

10/10
Exceptional
Viviana, 07 Apr 2025
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Well located, very clean and comfortable.

8/10
Excellent
Annalisa, 26 Mar 2025
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The hotel rooms are clean, and the staff is welcoming. Its central location in Polanco makes it a walkable location for exploring the area. While the beds are on the firmer side, some may find that preferable but for me it was too firm. The water pressure from the main shower head is quite weak and splatters water in different directions, so I had to rely on the handheld option, and it took about 15 minutes for the water to heat up. Overall, though, the hotel offers a great stay with a few minor inconveniences.

10/10
Exceptional
Federico, 26 Mar 2025
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Todo excelente,

10/10
Exceptional
Ana, 18 Mar 2025
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Loved it! Great modern design, very conveniently located near Chapultepec and Polanco restaurants and bars - all walking distance.

10/10
Exceptional
Ralph, 17 Mar 2025
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Clean, big space, good design

10/10
Exceptional
Yvoire, 10 Mar 2025
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Amazing!!!

Great service at the desk, felt safe and clean the whole time. Quick and easy communication and perfect location.

10/10
Exceptional
Jose A, 08 Mar 2025
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Excellent rooms very clean and great staff and very helpful

10/10
Exceptional
Jamie, 28 Feb 2025
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This was an amazing stay! I felt extremely comfortable my entire stay and the staff was extremely help

10/10
Exceptional
Betsabe, 18 Feb 2025
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The place was great, with a great location, and the staff was very helpful and accommodating.

8/10
Excellent
Christopher, 17 Feb 2025
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This is one weird hotel. Not bad - I gave it four stars! But definitely unusual. The dominant motif is concrete - my friend called it Utopic by Cemex. An industrial look everywhere. Not bad! But not standard hotel decor. The rooms are named after chemical formulas. We stayed in NaCl. Beds were comfortable. Seating was ok. The room was huge (2 queen beds). The bathroom was spacious and had a door to the toilet and 2 sinks. The shower was a puzzle and we had to call the desk to figure out how to work it. There was a kitchenette with a stovetop and refrigerator and microwave. There is a rooftop terrace and a fitness center but zero other amenities. They gladly held our luggage, but that means stucking it behind the desk. No concierge, minimal lobby staff. When we asked for a second key they told us we could get one later. Which was true! Not bad, but kinda weird. Best hotel internet I have ever had. There is literally no sign outside and our driver circled the block three times before calling to find it. Some of the smaller rooms appeared to have no windows. That seems - not great. But did not impact us. A lot of noise from the room upstairs (I guess?) The location is pretty good. Chapultepec Park and its great museums are about 2 blocks away. There are nice cafes and restaurants, as well as convenience stores, within a block or two. For the price and location, a good choice. But an unusual one.

10/10
Exceptional
Miguel, 12 Feb 2025
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This place was amazing! Very safe and walkable. Air conditioned rooms were a big plus, since a lot of hotels don’t offer that.

10/10
Exceptional
Hugo Manuel, 09 Feb 2025
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Great place

Great apartment

10/10
Exceptional
shoshan, 02 Feb 2025
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Amazing but cooooold

Absolutely great besides for the fact that the room was freezing. One small heater could not warm up this industrial size bedroom. Cool and pretty room . Huge but cold . If they change that it would be rated much higher.

8/10
Excellent
BERENICE, 30 Jan 2025
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Buena experiencia, precio calidad buenos.

10/10
Exceptional
Tejinder, 28 Jan 2025
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Nice, spacious and clean property. Good communication all through. Also it was goos to have sceuruty and recption person there all time. Sometimes reception person was out/ away and had to wait- other than that generally all good. Bathroom had open walls at top section was a bit odd- otherwise all good in design- that feels clean and modern. Would happy to stay again at this place next time.

10/10
Exceptional
Seth, 28 Jan 2025
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The staff was very accommodating and the room was very nice. Thank you!

10/10
Exceptional
KAREN, 24 Jan 2025
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Excellent location, love the property!

10/10
Exceptional
Marcia, 30 Dec 2024
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Hospedagem charmosa

A hospedagem é muito boa. O espaço é super charmoso. Os funcionários são extremamente simpáticos e proativos. Porém, a limpeza do Box do banheiro poderia ser melhor.

10/10
Exceptional
Miguel, 29 Dec 2024
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The only thing I can complain is the noise from traffic but everything else was good

10/10
Exceptional
EZEQUIEL, 10 Dec 2024
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Great place to stay and explore Mexico City.

10/10
Exceptional
Verified traveler, 09 Dec 2024
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Lovely room! Only complaint is that the walls are a bit thin.

8/10
Excellent
Cynthia, 06 Dec 2024
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Everything was great until I had a female staff member knock on my door at 5am aggressively and waking me up. They were delivering water to another room even though I had asked for water (and was ready to pay for it) around 2am and they said they don’t do that and that there is a store around the corner. But that was not true apparently…. Making this more frustrating for me.

10/10
Exceptional
Yareli, 03 Dec 2024
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Amazing hotel, rooms are very spacious clean and beautiful.

10/10
Exceptional
Nitesh, 02 Dec 2024
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Wonderful stay for 5 nights. Close to everything. Neat and clean. Spacious.

10/10
Exceptional
Adriana, 25 Nov 2024
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A great customer sevice.

10/10
Exceptional
Ronny, 18 Nov 2024
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The hotel design was very good for me as an architect. Everything was squeaky clean and the daily house keeping was perfect. The service staff was always friendly and promptly assisting any inquiries. I would definitely stay here again.

2/10
Poor
Aida, 15 Nov 2024
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I reserved at Uliv Polanco and they sent us to Roma North, in a building with a very tiny bed, without elevators and very far of our daily activities in Polanco, so I have to spend a lot of time traveling and pay a lot of money for transportation. I feel very upset and disappointed, besides the area is very close to a very dangerous colonia

4/10
Poor
Francisco, 13 Nov 2024
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Room was nice and big but the room faced the street and was impossible to sleep; to much noise!

8/10
Excellent
Simon, 11 Nov 2024
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The noise from the traffic outside is considerable, even on the 6th floor. The windows are not double glazed and therefore the noise of trucks etc can be louder than a TV in the room. The “industrial” decor isn’t to everyone’s taste, but overall I found it comfortable. If you’re there for Day of the Dead, it is also close to the start of the parade (2024).

10/10
Exceptional
gerardo, 09 Nov 2024
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Muy buenos espacios

Muy agradable el lugar. Las habitaciones en muy buen estado y con un buen gym

10/10
Exceptional
alexander, 06 Nov 2024
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Great view great staff great place

2/10
Poor
Verified traveler, 04 Nov 2024
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The walls are extremely thin. I had the “pleasure” of hearing and witnessing a guest shouting match with a Call Girl. When things escalated to objects being thrown, there are no phones in the room to communicate with the front desk. After the situation was solved (almost one hour later) I heard every single move done at the room: from brushing teeth to cleaning crew doing the room the following day.

10/10
Exceptional
Yerlin, 31 Oct 2024
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Good location

8/10
Excellent
Ana Sophia, 24 Oct 2024
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I liked it, would return

8/10
Excellent
Edmundo, 21 Oct 2024
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Property is modern and functional, with clean spacious rooms, centrally located next to Polanco. The only downside I found is that the rooms lack heating, and can be cold.

10/10
Exceptional
Jonathan, 21 Oct 2024
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Very comfortable and modern

10/10
Exceptional
Gregory, 20 Oct 2024
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Gina at check in was awesome! Thanks Gina :)

10/10
Exceptional
Jaspal, 17 Oct 2024
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Nice stay in Mexico City

Nice modern building. Concierge was very friendly. Easy access. Nice views from the rooftop. Would stay again!

10/10
Exceptional
Monica Maria, 16 Oct 2024
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Wonderful experience. Beautiful, modern and almost new property. The staff was very friendly, attentive and always ready to answer any questions. I’m definitely coming back!

10/10
Exceptional
william, 15 Oct 2024
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Very nice (and large) room and excellent service

8/10
Excellent
JESUS, 12 Oct 2024
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Bien, esperaba algo poquito mejor, pero si regresaria

10/10
Exceptional
michael, 12 Oct 2024
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Great place

10/10
Exceptional
Joel, 09 Oct 2024
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Great location.

10/10
Exceptional
ROBERTO, 27 Sep 2024
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Very clean and easy acesss to Polanco

10/10
Exceptional
Lucia, 17 Sep 2024
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Instalaciones cómodas y lindas. El staff sumamente agradable.

10/10
Exceptional
Ana Cecilia, 14 Sep 2024
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Excelente!

Hermosas las habitaciones, espaciosas, todo muy limpio y muy buen servicio, además de la excelente ubicación

6/10
Fair
Susana, 09 Sep 2024
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I know it's an aparthotel but they only provided me with a bath towel and no hand towel. I had to beg for one, and then when the cleaning lady would come (every 3 days), she would take it away and I had to go down and beg for a hand towel. And every time, I was reminded they were an aparthotel. It was the same with an iron. On top of this, the floors in the bathroom were very slippery, and without a bath rug, worse. As a matter of fact, I slipped and got quite bruised.

10/10
Exceptional
Chistofher Repizo, 27 Aug 2024
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Everything was great

10/10
Exceptional
Jennifer, 25 Aug 2024
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Very clean, awesome service from staff and overall very lovely and easy to check in and out ! They have valley parking as well and it was super easy to request the car, rooftop view at night is awesome too!

10/10
Exceptional
Pedro, 16 Aug 2024
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Everything was great. Fancy and quiet room

8/10
Excellent
HERBERT ERNESTO SAMAYOA DEL, 08 Aug 2024
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There is only one improvement I would make, and it would be a bathroom door for privacy. Privacy is a must for me and the bathroom curtain isn't my choice.

8/10
Excellent
Jonathan, 04 Aug 2024
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Mi estadía duró 3 días y 2 noches, me gustó mucho el lugar,la decoración, muy vintage, con lo necesario en la habitación. Me gustó que estaba muyy limpio. Las cosas que me hicieron falta en la habitación las pedí personalmente y me las dieron porque les hablé por WhatsApp y no me contestaron. Sin duda si regresaría al hotel Utópic y lo recomendaría.

10/10
Exceptional
Jade, 21 Jul 2024
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I would definitely stay again and recommend. The beds are a little hard but overall it was a great stay

2/10
Poor
Sergio, 17 Jul 2024
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Ear plugs? Really? Don't bother staying there

This property is on a busy street, noise comes into the rooms and we could not sleep at all. It is so well known of a problem that they "kindly" leave ear plugs for you on the night-stands. Really? Ear plugs??? I had never heard of a hotel (pushed by Hotels.com BTW) that has a noise problem so bad that they leave ear-plugs for you. Property management was totally aware of the situation and they even give scripts to the front desk people to tell clients when they realize this issue. After several attempts to get a refund (as I had to leave the property and was also instructed to do so by Hotels.com), there was no refund made from the property and Hotels had to step in and compensate part of the stay, which did not fix my problem anyway.

10/10
Exceptional
Maria, 14 Jul 2024
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I WAS HAPPY WITH MY PICK

What a nice place to stay. I chose a room with no windows, so it was like a batcave to me BUT, I still loved it. The people was AMAZING. It is well located too. Locals come to the area for a run and there are many restaurants at walking distance. I RECOMMEND

6/10
Fair
Tatiana, 12 Jul 2024
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Walls way too thin. Loud music all night. Had to sleep with ear plugs. Heater not working and the room was super cold. Would not stay here again. The night receptionist guy super polite and helpful.

10/10
Exceptional
Violeta, 12 Jul 2024
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Excellent place to stay very clean and quiet

10/10
Exceptional
Marcos, 12 Jul 2024
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Great place, location and staff. Totally recommended! Will be visiting again in my next trip to CDMX.

8/10
Excellent
Katia, 12 Jul 2024
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Loooved this property. The staff was so nice, it was really secure and my room was amazinggg. My only suggestion is adding insulation to the rooms. I can sleep through everything but I also could hear everything that was happening in each room around me. One family was actually my alarm clock at 4am because they were headed to the airport & I could hear them leaving. Otherwise, loved the place and I’d stay here again

10/10
Exceptional
Erika, 10 Jul 2024
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I enjoyed my visit, the place was well located, and clean. King size bed in the room which was perfect.

10/10
Exceptional
Violeta, 10 Jul 2024
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Excellent customer service, safety in the building and in the area

8/10
Excellent
Agustin, 09 Jul 2024
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Nice architecturally designed facility with good views. Only issue is if you are in a room facing the street be prepared not to sleep at night. It is very loud. I had to change rooms due to the loudness of the street. Also, you are not able to control the AC so you may be hot or cold, depending on your pleasure. Staff was nice and Courteous.

8/10
Excellent
Sandria, 07 Jul 2024
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I like the view from our room and the glass windows. AC was a bit loud and so were our neighbors next door but overall safe and quiet place. Everyone was nice as well.

10/10
Exceptional
Dilip, 03 Jul 2024
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Very good neighborhood. Property was pretty clean and modern.

10/10
Exceptional
Abraham, 02 Jul 2024
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All ok

10/10
Exceptional
Alejandro, 28 Jun 2024
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New and nice

10/10
Exceptional
Luis, 07 Jun 2024
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Excellent customer service.

8/10
Excellent
Ana, 06 Jun 2024
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Check in a little hard

8/10
Excellent
Monica, 04 Jun 2024
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Está muy bien ubicado. No me agrado que el domingo no hubiera servicio de limpieza.

10/10
Exceptional
JOSÉ CARLOS, 29 May 2024
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Excelente LOFT!

Excelente lugar para quedarse ya sea en plan de negocio o placer, muy buena experiencia! RECOMENDADO!

8/10
Excellent
Janet, 27 May 2024
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Property was modern, clean, basic. While the furniture looks good, it was all uncomfortable, including the bed. Our room was very spacious. But it did not have a real closet. Instead there was a small rack in the bathroom but it was not tall enough for longer clothes. They only gave 2 small bottles of water, we had to buy our own. I did appreciate having a refrigerator, sink and dishes. I asked for small hand towels twice but never got them. They only provided 1 keycard though I was there with my husband, which was often inconvenient since we were doing different things. The gym was OK. The rooftop was lovely, though the furniture was uncomfortable. The neighborhood was safe and convenient to the park, museums, and many ice restaurants.

2/10
Poor
Amilcar, 26 May 2024
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SUCIO, INHÓSPITO Y POR DEBAJO DE LO ESPERADO

Solo realizan limpieza cada 3 días y la habitación permanece sucia en ese periodo. No hay jabón de manos. No hay toalla de manos ni facial. No hay tapete para salida de la regadera. Falla el abasto de agua caliente. La limpieza en general es muy pobre

6/10
Fair
Vanessa, 25 May 2024
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It was fine until someone knocked at the door saying that we need to lower the TV volume The tv was located on the living room not on in front of the bed so it was kind of a wired moment Also the day of the check out something happened with the hot water…. Not hot water for us …… the space is nice i would probably next time will pay the same for a space that have a pool and a bar, and a restaurant on the property

6/10
Fair
anaitte, 22 May 2024
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the rooms didn't have windows

10/10
Exceptional
Carlos, 20 May 2024
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We enjoyed our stay at this property. Awesome location and very comfortable

10/10
Exceptional
Patricia, 19 May 2024
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Todo muy bien

8/10
Excellent
Tati, 18 May 2024
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The Staff was very attentive and friendly. I would only add the need to make clear that not all the rooms have a window. It did not bother me for 3 nights and because I was away all day but if you stay longer and do not plan to he out all day it may become a little claustrophobic. I would like a full size mirror and better lighting in the bathroom area. Other than that it was great.

2/10
Poor
Isabela, 17 May 2024
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Bad room acoustics, not ready on checkin time

To start, checkin was at 3pm, but by 5pm my room wasn't ready. That alone is a reason for dissatisfaction. However, that is not the worse thing. Acoustic in the room is terrible and I was not able to sleep through the night any of the 3 nights i stayed. My room neighbor started having calls and watching TV loudly at 6am. Not happy, he then put on music at around 7am. I had to leave bed, put on clothes and go down because they dont have a phone to reception in the room. I asked them to gi and ask him to stop making noise, but staff didn't do anything. Last day room neighbor was watching tv and talking really loud at 2 am, couldn't sleep again. I sent a kessage to the humber the hotel have me in case i needed assistance. They only answered in the followinng morning. The noises in the hallway are not as bad as inside the room, so bad hotel acoustics were the thing that made everything worse - and of course, bad staff service. I don't recommend if you need to get any sleep.

4/10
Poor
Victor, 13 May 2024
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Needs improvement!!

Too noisy!! poor windows blocking the street noise. Additionally the administration cut the water for a full day!

2/10
Poor
Sergio, 13 May 2024
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Pesimo No habia aguas caliente el primero dia, luego nos dejaron todo un dia sin agua para bañarnos o utilizar el lavabo

10/10
Exceptional
Ian, 12 May 2024
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Excellent choice

Great place to stay - choose a balcony room!

10/10
Exceptional
Antonio, 10 May 2024
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Great, room. I would not say hotel. I would say great apartment. Will stay here all over again!

10/10
Exceptional
Agustin, 02 May 2024
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The only tging might be that the address was hard to find and need.to disclose there are more locations on the same area to avoid confussion

8/10
Excellent
Mario, 28 Apr 2024
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Not enough toilet paper and towels and we constantly had to ask for more. Room was aesthetic and clean. Environment around the building was safe.

2/10
Poor
Dmitrii, 05 Apr 2024
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Hairs on the floor, torn bed linen, the towels and bed linen was never changed during two weeks. Terrible and insane

10/10
Exceptional
Humberto, 02 Apr 2024
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Wonderful place to stay

Nice place! Amazing staff

8/10
Excellent
Lucy, 25 Mar 2024
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Very nice place

Overall, this was a really great stay. The room was large and had all the amenities I needed. My only complaints would be that the pillows were obviously very cheap and were not comfortable. Also, the walls are very thin. This was only an issue on my last night, when the people in the room next door were listening to loud music and singing along drunkenly. The hotel does, luckily, provide ear plugs.

10/10
Exceptional
Juan, 24 Mar 2024
expedia-logo-v2.pngTraveller

The place is outstanding, you have a security guard and a dedicated front desk person for anything you need 24/7, everybody was very professional, welcoming and polite at the the time of check in and during the whole stay, the room was very clean, cuzy, the place looks identical to the pictures on the website, the location is great also, you are within 5 min walking distance to restaurants, the area is very safe. I strongly recommend this place. I want to thank the staff and management for making my stay a great experience.

6/10
Fair
Suzanne, 24 Mar 2024
hotel-logo-v2.pngTraveller

Not the best experience

This place is architecturally interesting and located in a nice part of Mexico City. The staff is very nice, but our stay there was less than sterling. First, our reserved room was not available, so we were put in a room with no windows for two days before a transfer to a nice suite; the building has nine stories so it is odd that there were no rooms available corresponding to our reservation. Second, the pathway to the bathroom has step up from the main floor, which is difficult to navigate in the dark. Third, our room was only serviced twice during our 5 day stay; we had to request fresh towels.

4/10
Poor
Karla, 14 Mar 2024
expedia-logo-v2.pngTraveller

excellent location. Cleanliness was terrible, dirty bed clothes

10/10
Exceptional
Sonia, 14 Mar 2024
expedia-logo-v2.pngTraveller

We enjoyed our stay in Utopic so much. The place is beautiful and huge. You can walk to presidente Masaryk street with lots of upscale dinning and shopping. The area is safe and clean and very close to Castillo Chapultepec and reforma. Will definitely recommend to anyone!

4/10
Poor
Enrique, 03 Mar 2024
expedia-logo-v2.pngTraveller

Downs feel like a hotel Lacks services No windows in the room. If you like to feel you are in a Bunker or prison this is the place for you

8/10
Excellent
Jose Javier, 24 Feb 2024
expedia-logo-v2.pngTraveller

Very good quality price and location, the only thing is that it doesn't have windows or natural ventilation

10/10
Exceptional
ABE, 29 Jan 2024
expedia-logo-v2.pngTraveller

New and interesting

10/10
Exceptional
ABE, 29 Jan 2024
expedia-logo-v2.pngTraveller

Nice concept for travelers that is less expensive. Very good staff.

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