Excellent
439 Guest reviews
568 Calzada General Mariano Escobedo, Mexico City, Mexico, United Mexican States. See map
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With a stay at UTOPIC Polanco by ULIV in Mexico City (Miguel Hidalgo), you'll be within a 5-minute drive of Paseo de la Reforma and Angel of Independence Monument. This luxury aparthotel is 3.5 mi (5.6 km) from World Trade Center Mexico City and 3.5 mi (5.6 km) from Palacio de Bellas Artes. Make yourself at home in one of the 36 air-conditioned rooms featuring espresso makers and Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Partially open bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily. Featured amenities include a business center, a 24-hour front desk, and luggage storage. Limited parking is available onsite.
No cribs (infant beds) available
LGBTQ friendly
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets allowed
Only dogs and cats are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
Spanish
Free WiFi
Parking available
Concierge
Laundry
Spa
Gym
Smoking areas
Business facilities
Accessible facilities
Elevator
Concierge services
Laundry facilities
Spa services on site
24-hour front desk
Business center
Designated smoking areas
Designated smoking areas (fines apply)
Parking (limited spaces)
Valet parking (surcharge)
Rooftop terrace
Secured parking
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Handrails in stairways
Coworking spaces
Well-lit path to entrance
Clean and nice place. Will stay in this property again
I loved this place. It’s in a very nice area (Polanco). There’s lots of great dinning/brunch places that are 6-13 mins walking distance, which I greatly enjoyed since the area is super nice! As for the room, it was very modern and aesthetic. When I come back to CDMX, I would stay here again.
Very spacious and clean.
Great place!
Well located, very clean and comfortable.
The hotel rooms are clean, and the staff is welcoming. Its central location in Polanco makes it a walkable location for exploring the area. While the beds are on the firmer side, some may find that preferable but for me it was too firm. The water pressure from the main shower head is quite weak and splatters water in different directions, so I had to rely on the handheld option, and it took about 15 minutes for the water to heat up. Overall, though, the hotel offers a great stay with a few minor inconveniences.
Todo excelente,
Loved it! Great modern design, very conveniently located near Chapultepec and Polanco restaurants and bars - all walking distance.
Clean, big space, good design
Amazing!!!
Great service at the desk, felt safe and clean the whole time. Quick and easy communication and perfect location.
Excellent rooms very clean and great staff and very helpful
This was an amazing stay! I felt extremely comfortable my entire stay and the staff was extremely help
The place was great, with a great location, and the staff was very helpful and accommodating.
This is one weird hotel. Not bad - I gave it four stars! But definitely unusual. The dominant motif is concrete - my friend called it Utopic by Cemex. An industrial look everywhere. Not bad! But not standard hotel decor. The rooms are named after chemical formulas. We stayed in NaCl. Beds were comfortable. Seating was ok. The room was huge (2 queen beds). The bathroom was spacious and had a door to the toilet and 2 sinks. The shower was a puzzle and we had to call the desk to figure out how to work it. There was a kitchenette with a stovetop and refrigerator and microwave. There is a rooftop terrace and a fitness center but zero other amenities. They gladly held our luggage, but that means stucking it behind the desk. No concierge, minimal lobby staff. When we asked for a second key they told us we could get one later. Which was true! Not bad, but kinda weird. Best hotel internet I have ever had. There is literally no sign outside and our driver circled the block three times before calling to find it. Some of the smaller rooms appeared to have no windows. That seems - not great. But did not impact us. A lot of noise from the room upstairs (I guess?) The location is pretty good. Chapultepec Park and its great museums are about 2 blocks away. There are nice cafes and restaurants, as well as convenience stores, within a block or two. For the price and location, a good choice. But an unusual one.
This place was amazing! Very safe and walkable. Air conditioned rooms were a big plus, since a lot of hotels don’t offer that.
Great place
Great apartment
Amazing but cooooold
Absolutely great besides for the fact that the room was freezing. One small heater could not warm up this industrial size bedroom. Cool and pretty room . Huge but cold . If they change that it would be rated much higher.
Buena experiencia, precio calidad buenos.
Nice, spacious and clean property. Good communication all through. Also it was goos to have sceuruty and recption person there all time. Sometimes reception person was out/ away and had to wait- other than that generally all good. Bathroom had open walls at top section was a bit odd- otherwise all good in design- that feels clean and modern. Would happy to stay again at this place next time.
The staff was very accommodating and the room was very nice. Thank you!
Excellent location, love the property!
Hospedagem charmosa
A hospedagem é muito boa. O espaço é super charmoso. Os funcionários são extremamente simpáticos e proativos. Porém, a limpeza do Box do banheiro poderia ser melhor.
The only thing I can complain is the noise from traffic but everything else was good
Great place to stay and explore Mexico City.
Lovely room! Only complaint is that the walls are a bit thin.
Everything was great until I had a female staff member knock on my door at 5am aggressively and waking me up. They were delivering water to another room even though I had asked for water (and was ready to pay for it) around 2am and they said they don’t do that and that there is a store around the corner. But that was not true apparently…. Making this more frustrating for me.
Amazing hotel, rooms are very spacious clean and beautiful.
Wonderful stay for 5 nights. Close to everything. Neat and clean. Spacious.
A great customer sevice.
The hotel design was very good for me as an architect. Everything was squeaky clean and the daily house keeping was perfect. The service staff was always friendly and promptly assisting any inquiries. I would definitely stay here again.
I reserved at Uliv Polanco and they sent us to Roma North, in a building with a very tiny bed, without elevators and very far of our daily activities in Polanco, so I have to spend a lot of time traveling and pay a lot of money for transportation. I feel very upset and disappointed, besides the area is very close to a very dangerous colonia
Room was nice and big but the room faced the street and was impossible to sleep; to much noise!
The noise from the traffic outside is considerable, even on the 6th floor. The windows are not double glazed and therefore the noise of trucks etc can be louder than a TV in the room. The “industrial” decor isn’t to everyone’s taste, but overall I found it comfortable. If you’re there for Day of the Dead, it is also close to the start of the parade (2024).
Muy buenos espacios
Muy agradable el lugar. Las habitaciones en muy buen estado y con un buen gym
Great view great staff great place
The walls are extremely thin. I had the “pleasure” of hearing and witnessing a guest shouting match with a Call Girl. When things escalated to objects being thrown, there are no phones in the room to communicate with the front desk. After the situation was solved (almost one hour later) I heard every single move done at the room: from brushing teeth to cleaning crew doing the room the following day.
Good location
I liked it, would return
Property is modern and functional, with clean spacious rooms, centrally located next to Polanco. The only downside I found is that the rooms lack heating, and can be cold.
Very comfortable and modern
Gina at check in was awesome! Thanks Gina :)
Nice stay in Mexico City
Nice modern building. Concierge was very friendly. Easy access. Nice views from the rooftop. Would stay again!
Wonderful experience. Beautiful, modern and almost new property. The staff was very friendly, attentive and always ready to answer any questions. I’m definitely coming back!
Very nice (and large) room and excellent service
Bien, esperaba algo poquito mejor, pero si regresaria
Great place
Great location.
Very clean and easy acesss to Polanco
Instalaciones cómodas y lindas. El staff sumamente agradable.
Excelente!
Hermosas las habitaciones, espaciosas, todo muy limpio y muy buen servicio, además de la excelente ubicación
I know it's an aparthotel but they only provided me with a bath towel and no hand towel. I had to beg for one, and then when the cleaning lady would come (every 3 days), she would take it away and I had to go down and beg for a hand towel. And every time, I was reminded they were an aparthotel. It was the same with an iron. On top of this, the floors in the bathroom were very slippery, and without a bath rug, worse. As a matter of fact, I slipped and got quite bruised.
Everything was great
Very clean, awesome service from staff and overall very lovely and easy to check in and out ! They have valley parking as well and it was super easy to request the car, rooftop view at night is awesome too!
Everything was great. Fancy and quiet room
There is only one improvement I would make, and it would be a bathroom door for privacy. Privacy is a must for me and the bathroom curtain isn't my choice.
Mi estadía duró 3 días y 2 noches, me gustó mucho el lugar,la decoración, muy vintage, con lo necesario en la habitación. Me gustó que estaba muyy limpio. Las cosas que me hicieron falta en la habitación las pedí personalmente y me las dieron porque les hablé por WhatsApp y no me contestaron. Sin duda si regresaría al hotel Utópic y lo recomendaría.
I would definitely stay again and recommend. The beds are a little hard but overall it was a great stay
Ear plugs? Really? Don't bother staying there
This property is on a busy street, noise comes into the rooms and we could not sleep at all. It is so well known of a problem that they "kindly" leave ear plugs for you on the night-stands. Really? Ear plugs??? I had never heard of a hotel (pushed by Hotels.com BTW) that has a noise problem so bad that they leave ear-plugs for you. Property management was totally aware of the situation and they even give scripts to the front desk people to tell clients when they realize this issue. After several attempts to get a refund (as I had to leave the property and was also instructed to do so by Hotels.com), there was no refund made from the property and Hotels had to step in and compensate part of the stay, which did not fix my problem anyway.
I WAS HAPPY WITH MY PICK
What a nice place to stay. I chose a room with no windows, so it was like a batcave to me BUT, I still loved it. The people was AMAZING. It is well located too. Locals come to the area for a run and there are many restaurants at walking distance. I RECOMMEND
Walls way too thin. Loud music all night. Had to sleep with ear plugs. Heater not working and the room was super cold. Would not stay here again. The night receptionist guy super polite and helpful.
Excellent place to stay very clean and quiet
Great place, location and staff. Totally recommended! Will be visiting again in my next trip to CDMX.
Loooved this property. The staff was so nice, it was really secure and my room was amazinggg. My only suggestion is adding insulation to the rooms. I can sleep through everything but I also could hear everything that was happening in each room around me. One family was actually my alarm clock at 4am because they were headed to the airport & I could hear them leaving. Otherwise, loved the place and I’d stay here again
I enjoyed my visit, the place was well located, and clean. King size bed in the room which was perfect.
Excellent customer service, safety in the building and in the area
Nice architecturally designed facility with good views. Only issue is if you are in a room facing the street be prepared not to sleep at night. It is very loud. I had to change rooms due to the loudness of the street. Also, you are not able to control the AC so you may be hot or cold, depending on your pleasure. Staff was nice and Courteous.
I like the view from our room and the glass windows. AC was a bit loud and so were our neighbors next door but overall safe and quiet place. Everyone was nice as well.
Very good neighborhood. Property was pretty clean and modern.
All ok
New and nice
Excellent customer service.
Check in a little hard
Está muy bien ubicado. No me agrado que el domingo no hubiera servicio de limpieza.
Excelente LOFT!
Excelente lugar para quedarse ya sea en plan de negocio o placer, muy buena experiencia! RECOMENDADO!
Property was modern, clean, basic. While the furniture looks good, it was all uncomfortable, including the bed. Our room was very spacious. But it did not have a real closet. Instead there was a small rack in the bathroom but it was not tall enough for longer clothes. They only gave 2 small bottles of water, we had to buy our own. I did appreciate having a refrigerator, sink and dishes. I asked for small hand towels twice but never got them. They only provided 1 keycard though I was there with my husband, which was often inconvenient since we were doing different things. The gym was OK. The rooftop was lovely, though the furniture was uncomfortable. The neighborhood was safe and convenient to the park, museums, and many ice restaurants.
SUCIO, INHÓSPITO Y POR DEBAJO DE LO ESPERADO
Solo realizan limpieza cada 3 días y la habitación permanece sucia en ese periodo. No hay jabón de manos. No hay toalla de manos ni facial. No hay tapete para salida de la regadera. Falla el abasto de agua caliente. La limpieza en general es muy pobre
It was fine until someone knocked at the door saying that we need to lower the TV volume The tv was located on the living room not on in front of the bed so it was kind of a wired moment Also the day of the check out something happened with the hot water…. Not hot water for us …… the space is nice i would probably next time will pay the same for a space that have a pool and a bar, and a restaurant on the property
the rooms didn't have windows
We enjoyed our stay at this property. Awesome location and very comfortable
Todo muy bien
The Staff was very attentive and friendly. I would only add the need to make clear that not all the rooms have a window. It did not bother me for 3 nights and because I was away all day but if you stay longer and do not plan to he out all day it may become a little claustrophobic. I would like a full size mirror and better lighting in the bathroom area. Other than that it was great.
Bad room acoustics, not ready on checkin time
To start, checkin was at 3pm, but by 5pm my room wasn't ready. That alone is a reason for dissatisfaction. However, that is not the worse thing. Acoustic in the room is terrible and I was not able to sleep through the night any of the 3 nights i stayed. My room neighbor started having calls and watching TV loudly at 6am. Not happy, he then put on music at around 7am. I had to leave bed, put on clothes and go down because they dont have a phone to reception in the room. I asked them to gi and ask him to stop making noise, but staff didn't do anything. Last day room neighbor was watching tv and talking really loud at 2 am, couldn't sleep again. I sent a kessage to the humber the hotel have me in case i needed assistance. They only answered in the followinng morning. The noises in the hallway are not as bad as inside the room, so bad hotel acoustics were the thing that made everything worse - and of course, bad staff service. I don't recommend if you need to get any sleep.
Needs improvement!!
Too noisy!! poor windows blocking the street noise. Additionally the administration cut the water for a full day!
Pesimo No habia aguas caliente el primero dia, luego nos dejaron todo un dia sin agua para bañarnos o utilizar el lavabo
Excellent choice
Great place to stay - choose a balcony room!
Great, room. I would not say hotel. I would say great apartment. Will stay here all over again!
The only tging might be that the address was hard to find and need.to disclose there are more locations on the same area to avoid confussion
Not enough toilet paper and towels and we constantly had to ask for more. Room was aesthetic and clean. Environment around the building was safe.
Hairs on the floor, torn bed linen, the towels and bed linen was never changed during two weeks. Terrible and insane
Wonderful place to stay
Nice place! Amazing staff
Very nice place
Overall, this was a really great stay. The room was large and had all the amenities I needed. My only complaints would be that the pillows were obviously very cheap and were not comfortable. Also, the walls are very thin. This was only an issue on my last night, when the people in the room next door were listening to loud music and singing along drunkenly. The hotel does, luckily, provide ear plugs.
The place is outstanding, you have a security guard and a dedicated front desk person for anything you need 24/7, everybody was very professional, welcoming and polite at the the time of check in and during the whole stay, the room was very clean, cuzy, the place looks identical to the pictures on the website, the location is great also, you are within 5 min walking distance to restaurants, the area is very safe. I strongly recommend this place. I want to thank the staff and management for making my stay a great experience.
Not the best experience
This place is architecturally interesting and located in a nice part of Mexico City. The staff is very nice, but our stay there was less than sterling. First, our reserved room was not available, so we were put in a room with no windows for two days before a transfer to a nice suite; the building has nine stories so it is odd that there were no rooms available corresponding to our reservation. Second, the pathway to the bathroom has step up from the main floor, which is difficult to navigate in the dark. Third, our room was only serviced twice during our 5 day stay; we had to request fresh towels.
excellent location. Cleanliness was terrible, dirty bed clothes
We enjoyed our stay in Utopic so much. The place is beautiful and huge. You can walk to presidente Masaryk street with lots of upscale dinning and shopping. The area is safe and clean and very close to Castillo Chapultepec and reforma. Will definitely recommend to anyone!
Downs feel like a hotel Lacks services No windows in the room. If you like to feel you are in a Bunker or prison this is the place for you
Very good quality price and location, the only thing is that it doesn't have windows or natural ventilation
New and interesting
Nice concept for travelers that is less expensive. Very good staff.
UTOPIC Polanco by ULIV | Hotel in Mexico City | Travala.com
It was honestly the perfect day that’s all