The Ritz-Carlton Key Biscayne, Miami

9.0

Wonderful

979 Guest reviews

9.0

Wonderful

979 Verified Reviews

Read all reviews

Cleanliness9.4/10

Service9.2/10

Comfort9.2/10

Condition9.0/10

location9.0/10

Neighborhood9.2/10

Quality9.4/10

Value8.8/10

Amenities8.6/10

I am in love with this property and everyone that works there is wonderful. The only comment I have is they need new towels by the pool. They were frayed on the edges and many fresh towels had stains on them. My only flaw on the property.

The property is just beautiful. The staff is very professional, friendly and helpful. The lunch at the Mexican restaurant was phenomenal. The best quesadillas I’ve ever had!

Disappointed

For the Ritz, I expect better.

Beautiful property and such a relaxing stay! Will definitely be back again!

Great stay! Nice amenities and great food.

Ok, but not worth the money

Property is run down, the staff was friendly but not helpful and I never got my ice that I asked for…

Extremely dissapointing for a 5 start hotel ! Old and awfull mattresses ! Like sleeping in a bed with 2 enormous holes ! Mattresses must be 20 years old Awful Internet is slow and awful Netflix wont work No coffee maker in the room ! It's like a 3 star hotel.......very dissapointing Breakfast is dissapoiting as well with a 3 star room , furniture that is outdated and food that is common Dinner overrated and not good we stayed only 1 night and moved Outdated Expensive Not worth it

The folks at the restaurants, cafes, front desk, beach etc were all very nice and professional. The room itself and the property need some work (renovation will happen in 2025).

It's a Ritz, So It's Amazing

This place is incredible. Service outstanding, place is beautiful and on the beach. It has all the amenities you would expect from a top hotel. But clearly a case of you get what you pay for. And you will be paying a lot of money for everything - $50 parking, $48 Resort Fee, expensive meals. So if you got the big bucks - go treat yourself!

Not a Ritz experience. Our 5th floor always smelling food for the 6 nights we stay there, noisy balcony from the hotel air circulation. Service very poor. The worst of all was the fishing boat recommendation ...Therapy IV.... how can Ritz be envolver in a such fake fishing experience?! had booked myself a fishing boat before and it was a real experience .... because I trusted the hotel I decided to follow the concierge suggestion.... what a shame! I love Key Biscayne the beach is beautiful and I wish this hotel be renovated to bring us a real Ritz Carlton experience.

Lovely property with outstanding service and top notch rooms. Family pool separate from lux adult pool. A welcome quiet resort for the couple who a romantic getaway.

SKIP! no Ritz here!

This property is no longer Ritz level pr anywhere near it. Some of the staff were even RUDE, and it has the ammenities and service level of a DoubleTree. Very very poor.

Awesome

Excellent property, staff very accommodating. Would return

Great hotel and half empty but I got a room in which someone had smoked looking to the exhaust fans of the kitchen making incredible noise. Terrible

Property is old, but well maintained.

First, I want to thank Jesus at the front desk who was amazing! The hotel is beautiful and all staff are extremely friendly. I loved the pool, bed, room, and balcony. The beach is long but not wide. Still amazing!

The service is impeccable. Property is clean and maintained. Staff is very attentive to your needs and requests. The best in personalized service.

While i was happy with my stay, i was somewhat disappointed that the “gold standards of service” that i was always so impressed by was lacking. In every situation of walking throughout the hotel property I was always the one asking for assistance. And while i did get my answers (of service) i felt as if i was taking the employee away from something they would rather do. Upon leaving the hotel I was actually forced to go back and open the door for my wife as the “bellman” was standing at his podium reading something. When i asked for an extended check out - the young person types away and finally said “the best i can do for you is 2”. There was no question from her about our stay or if there was anything else she could do to make our stay better. With all of these little things - i can survive (at other hotels) but the reason why we chose the Rirz was due to their higher customer centric services. The only thing that made us believe we were at a higher end hotel was the prices for everything!

The rooms wasn't what we expected from the Ritz

Excellent hotel and location. Would stay there again. Only issue is the last night of our stay the air conditioning system was making lots of noise so we were forced to shut it off and sleep without AC for the night.

Beautiful property, clean, staff is great!

Terrible experiencia con bell boys

Llegamos con la familia y me vieron bajar las maletas los bell bits y solo se acercaron cuando vieron que ya había bajado yo mismo las maletas. Cabe destacar que era solo nuestro vehículo el que estaba. Simplemente estaba más bueno lo que estaban platicando que ayudarnos

Staff were friendly and the beach area was great. Resort is dated and needs a refresh

Perfect location that is close to the beach and great outdoor activities including swimming pools, tennis courts etc. The property was clean and the staff was very friendly

Very rundown

We had a great time, the amenities are awesome, great environment all around the hotel, I definitely recommend it, if I have to mention something that I did not like it, was the bathroom needs a shower instead of a bath tub.

Na

Nice resort

Felt it didn’t meet the Ritz standards. Felt dated value wasn’t there. Beach was small

Amazing

For the price this was not good at all ! The staff was very nice all around but Room was dirty , not stocked , the food was not great and way over priced , not impressed at all , never going back

Nice and good

Clean, somewhat out dated. Nice stay, good breakfast but very expensive.

Small issue that was resolved quickly - overall a very good property and escape from busy Miami

Excellent place to go with the family.

Beautiful. I wish i lived hetr

Best ritz I’ve ever been too!!

The team was amazing. Specially Nicole Suarez (guest relations) and Adelfa Plasencia

Friendly and helpful staff and excellent guest service.

Only thing free is water.... bring extra cash. Staff work hard. Wife found a white woman's hair in the bathroom can and floor... i arrived days before her... had to explain that...

Thank you for a beautiful stay…

Absolute top notch friendly, attentive, and thoughtful service. All staff members went above and beyond to make our stay memorable and in the rare moments when a mistake was made, it was rectified quickly and generously!

I loved everything about our stay. Everything was convenient, there were lots of food options, and the staff was so friendly and helpful. Can’t wait to come back

Good

Great

Family friendly.

Spa and room service.

An incredible resort for couples and families. Impeccable service and cleanliness.

Impressive service quality

Super friendly

Private beach was nice

Property was very clean and had great amenities. Excellent service by the staff, overall great time.

Peaceful, clean,

Staff at the spa made my fiancés birthday very special with the complimentary add one and attention.

Expect to pay for everything! Honestly, Expedia should absolutely list both the $50 per day for parking and $50 per day resort fee in their listing for this hotel. In addition, if you want to do anything or sign your kids up for anything - all starting at about $50 per kid. Food was good but also expensive ($200 for a family of 4 for burgers on the beach). While staff and personnel are lovely and friendly, helpful and overall a 5 out of 5, the fact that you pay for everything just gets old quickly. There is nothing included in your hotel room price, including apparently even your toiletries which the hotel says you will be charged for should you choose to take them home as a memento for a whopping $50 per item!!! Wow! For a five star hotel in a very expensive area, you’d think the game room and teen room would be updated, clean, beautiful areas for kids. They were an afterthought at best, with old equipment in old converted rooms with little to no space and dated equipment. Arcade games were ancient or broken with random broken furniture and old stained carpets. Just don’t have a game room if that’s what you’re going to offer. It was gross honestly. The beach is tiny, full of seaweed and there is a lot of garbage. The nicer beaches are either over by the lighthouse or just off the Ritz’s beach. While we generally enjoy the beaches wherever we go we avoided this one. Not to mention it was full, full, full. The pros: good food, great staff, nice location. The cons: overpriced

Excellent

Decor is dated. Apparently renovating next year. One elevator was inoperable the whole 4 days we were there. Monday night there was only 1 restaurant open for dinner. They charged for use of tennis courts.

Loved this

Amazing service. Immaculate property. Beach access. Already planning our next visit

They double charged us for the room three times, had to call and stay on the phone for a hour to get that taken care of.

Ee love this place

Good beach, great service, overall nice facility, but it is a bit outdated and the room was very dusty.

Stunning resort!

The property was impeccable. looking at the beach in my balcony was amazing. i will come back thank you.

Guest treatment was spectacular. Every staff member went above and beyond to make us feel welcome. Room service exceeded our expectations. No complaints whatsoever. Great job Ritz carlton.

Nice

We had a great time. Nice oceanfront hotel with great overall service.

Very dissatisfied with my stay I have been to this property for over 20 years and the service was very disappointing was planning a group celebration but not sure now thanks Dr Diane Baker

Wonder experience

Very good

It would have been helpful to know in advance about the large conerence taking place during our time there as it took over the space in a pretty invasive way and on Monday, 4/15, there was only one place for our kids to eat at and we had just eaten dinner there the night before. Despite the restaurant saying it was closing at 1pm that day, it was not open at 12pm. Some open communication to the other guests about how the conference would have limited things would have been helpful. On the positive side, Guests Services were amazing in helping us to prepare for our daughter's 8th birthday, so thank you!

Great stay

Beautiful property. We had a wonderful time. Staff was excellent

Hotel was lovely- the location perfect, a beautiful beach and amazing pools.. great service!

Awesome

We got in kind of late and left early due to a canceled flight, but the staff was very accommodating and kind. We got a great night’s sleep, hope to come back for a longer stay. We had an amazing view of the bay and the grounds were beautiful. This would definitely be a great place for a long weekend with all the amenities and dining options.

Property is older and might need some up keeping to the exterior of the building. Dinning options are limited.

The front desk clerk at the check in was kind of rude and not friendly at all. I asked about the club access and was told that it was not included. I advised that I spoke with Margeret in reservations prior to check who confirmed it to be part of the deal. She shrugged her shoulders and handed me the keys. She did not offer directions to the room or told me anything about the resort amenities at all! I am surprised how professionally unavailable your staff member is.

Beach and pool view is incredible

Wonderful property. Great for families. Service is what you would expect from Ritz Carlton

Everything about this hotel is beautiful

Great Hotel ina Great Location

A nice secluded location away from the hustle and bustle of Miami. We arrived a couple of days before a cruise and it was a great way to get into vacation mode and start relaxing. Plus just a short ride to the cruise terminal. Also it was close enough we went to both Biscayne and Everglades National Parks. The adult pool was a nice separate area away from the main pool. Service at the pool was good which I have found lacking at other resorts. We tried several of the restaurants and enjoyed them all. Be sure to stop at the Rum Bar. I loved the 3 one ounce rum tasting options. Really enjoyed sitting on the balcony and seeing the ocean. The full moon rising over the waves was a photo opportunity not to be missed. If I had to come up with a negative plot would be how narrow the beach was. Can’t really blame the hotel for that though. I would definitely recommend this property and would stay here again.

There was nothing really to do at the hotel when it rained of was windy. There is also nothing to do at night except for dinner. The hotel needs upgrading it’s not modern and nothing really stood out - I expected more from a Ritz-Carlton. The staff members, however, were very attentive, friendly and helpful.

excelent stay

Lovely location. Service is only so so. Peloton's not on network, no staff in fitness room.

We had a great experience. The only negatives were the rooms were a little dated- the bathroom lights were so dim it was difficult or get ready and we he shower was really narrow so my sister went to the spa to get ready. Also the staff could be a little rude- some of them were somewhat lacking the customer service attitude. I called to reschedule a massage a few hours in advance and they told me I couldn’t do that I had to pay full price to cancel it and I said I didn’t wanna cancel just move it and they said I could do that it is in their policy… so I looked at their policy and it said you could do that you just have to pay a $50 fee which I would have happily paid. We had a few experiences like this with staff. Besides the negatives the food at the restaurants was outstanding. The property was quiet and easy to Uber into downtown Miami for dinner. The beach was a little short but directly in front of the property and easy to access. We would stay here again.

We absolutely loved everthing about this property. I want to especially communicate what makes this place special. Your staff that go above and beyond for their guests. Having witnessed numerous entitled people and their children,and the patience,kindness and professionalism displayed despite the obnoxiousness of some of the guests(mostly with children).As a parent myself I was horrified at the public display of careless,spoiled and no boundary behaviors of these people and their spawn. Yet your wonderful staff rose above with a smile and courteous care. Everyone from the front desk, to the pool to every resturant was pleasant and elegant. I especially would like to mention Jannus who was our waiter and Rolondo our breakfast waiter were so wonderful. The beds were so comfortable, the rooms were so cheerful and clean, Your housekeeping staff friendly and helpful.The front desk staff were amazing on every level. We can't wait to visit again!

We got a really bad room that overlooked a garage roof! The rest of our stay was pleasant! The staff is very friendly and attentive.

Top notch service. Friendly and welcoming.

The staff were very friendly. The food was okay

Beautiful grounds ! The staff was wonderful!

Lovely setting Food was very average - tried all of the restaurants and they were all mediocre and disappointing

Service was incredible

We were here for a last minute get away. First time at the property and we loved every minute. The staff was fantastic immediately upon check in with Antonio. Every staff member went above & beyond, including Robert, Concierge, and Zadi, David, server at the pool and Miguel. We look forward to our next trip!

Very beautiful views!! Everyone was very helpful and friendly.

All was wonderful

Very nice location, the suite very good, will be perfect with some restyling

It is a great property.

Probably the most friendly staff Ive ever interacted with in any hotel. There were some staff that spoke no english in some of the more simple positions but all were very friendly and helpful. It was an expensive stay but that was expected. A decent amount of shopping and restaurant options on hotel property. The beach was messy from a recent storm I believe but the water was a comfortable temperature. The food and drinks were really good.

Flawless hotel

Flawless hotel. Service went above and beyond. Facilities were gorgeous and spotlessly clean. Can't wait to go back!