The Nchantra Pool Suite Phuket

8.0

Excellent

77 Guest reviews

8.0

Excellent

77 Verified Reviews

Read all reviews

Cleanliness8.0/10

Service8.8/10

Comfort8.4/10

Condition7.8/10

location6.8/10

Neighborhood6.2/10

Value6.0/10

Amenities8.2/10

Not as shown in photos

Really run down hotel, everything is in need of a good clean, paint and some TLC. Photos don’t represent the current state of the property. We also didn’t have any water all morning and when it did come back the pressure wasn’t good. Breakfast was very limited and didn’t look appetising, chicken nuggets and some eggs. We were supposed to stay 2 nights but ended up checking out after 1, at check out the receptionist said we could get a refund via hotels.com but when we followed up they refused to refund us.

The location is okay, accommodation is nice but the building has serious damp issues and extremely smelly. Tiled floors were wet and very slippery that can be described as hazardous (we were convinced that could be both leak and humidity). Staff were kind wipe floor with towels a the next day change us to a different accommodation (standard villa on the same row) but the 2nd one was even worse. Damp and puffiness on wood cladded feature walls and floors were clearly visible, surely needs serious fixing and perhaps renovation. We chose to stay away from the buys area so the location was okay, used Bolt for most of our journeys. It suited us as the pier for Phi Phi boat trip was approx 15 mins drive. Private beach is certainly a bonus but we never used it due to time factors. Staff tried to help, communication was a bit difficult using google translate, so we would rate the property as average.

the property is at very good location and my boy loves to go to the beach in couple minutes. Stuffs are very kind and provide excellent services.

I really wanted to like this place and was super excited however upon arrival there were several things such as NO water pressure and NO hot water. The toilet in the bathroom was leaking water from god knows where, to the point that in the morning the bath mat was drench. We had 24 hr of flight so I spoke up the next morning and was told we could upgrade to the pent house for a “discount” and what that meant was I continued to have NO hot water, NO pressure and at time standing there coved in shampoo and soap waiting for water to came back. A broke handle on the bum gun in our room. The shower was dirty from where someone played tic tact toe and was never cleaned. Dirty dishes I the dish washer that were NOT ours. WiFi did not work most of the time. Communication was hard however we complained 2-3 times about water and having 3 kids with no hot water was not fun. The issue was FINALLY fixed the day before we left and when I spoke with the lady at the desk about some sort of extra discount for troubles and lack of cleanliness, she just flat out side no. So I paid even more for an up grade and cold shower and little to no water. Dirty living space overall. Staff is kind but that only goes so far as they don’t completely understand you half the time. Got charge several times at the dining area, wrong price and I was super disappointed how the ocean was low tide everyday so really you can’t even swim in the ocean and even if you try to, the amount of trash/glass is crazy.

Our family had a wonderful Christmas holiday. We really enjoyed having a private pool! The service was great. It would be even better if the beach area was raked/cleaned consistently. Overall, it was a nice trip.

Nice spacious rooms with balcony and rooftop view.

Property is rather run down and does not present as clean and updated as the pictures online would indicate. The overall cleanliness of the room, especially the shower and restroom areas was poor. The resort looks like it's heyday must have been some 20 years ago and they have not kept up with even the most basic maintenance of the hotel. ( For example, there was even blisteted and peeling paint on several areas of or trim)

Very nice property by the beach with amazing restaurant but it is one hours drive from the city of Phuket and the airport.

Spacious, on the private beach, serene. Well designed (Except new added structure; it blocks good view)

staff were fabulous so friendly and helpful ..breakfast super .. prices very reasonable for dinner. Room beautiful . trips from hotel expensive and limited .. the shuttle bus into town inconvenient times coming back at 5.30pm is the latest gives you no time at all to shop. so getting back and forth with taxis expensive. Pool area .. need to update sun parsols and put small tables along side of beach sunlounges. overall good experience

Very good and nice wonderfull place everything perfect

Absolutely beautiful....secluded, great food, awesome service

Quiet resort with beautiful sunset views

The facilities had almost everything we could’ve wanted and what it didn’t have ,the reception and staff were pleased to make available, a lovely holiday was had by my family and the reception staff in particular were brilliant and accommodative in every respect. I thoroughly recommend this place.

Better than average

Good property and spacious units, we were upgraded to an ocean front 4 bedroom unit with a good size pool. The internet was patchy and no satellite TV were the only issues as the local channels are a bit of a waste of time. The area was a bit smelly but you get that across Thailand. Food was good and parking was secure.

Rooms were beautiful smelled like sewer

The rooms and suites were beautiful but smelled like sewer, the plumbing was backed up, and the sheets were wet.

Comments from a Singaporean guest

Villa and surrounds are clean and comfortable. Private pool and jacuzzi are fabulous. Effort is needed though in maintaining fungussed external walls. Beach view is great, water quality is so so. Bf is wonderful, but I cannot say the same for dinner. We were disturbed in a small by very tiny ants in the kitchen and finally, the disturbing smell from toilet gutter is definitely not desirable.

Brilliant and friendly hotel

AOur stay here was excellent. The staff are so friendly and incredibly helpful. Throughout our stay they were always on hand with a smile to help us, whether it be advice on where to go and what to do or just to simply say good morning. The hotel is in a very quiet area, but is convenient for the town if you want a peaceful stay with easy access to town. There is a free shuttle provided twice a day to the town so you don't have to pay for taxis etc. We had a beautiful private pool room. The room had a huge bed, separate toilet/shower, huge dressing area and a lovely outdoor space with pool and outdoor jacuzzi. The food was overall good, although the menu was fairly limited on Thai options in favour of having western options- I understand some guests would require this but we prefer to enjoy the local cuisine when travelling. i would recommend this hotel to anyone who wants a peaceful getaway, do not go here if you are expecting to be in the middle of town!

Nice hotel, quiet location

We stayed for 3 nights after a long flight. Transfer provided by hotel was at airport as promised. Driver, along with all hotel staff we encountered, could not have been more pleasant and helpful. Room was very spacious and well equipped. Lovely sea view from balcony and large roof terrace. Prevailing winds at the time unfortunately meant beach was a bit scruffy. Only down side was that location is quite remote so no alternatives. Pool is very nice and largely unused by other guests so beach issue wasn;t a big problem. Food at the hotel restaurant was excellent quality and value. In summary, good value for money and we would stay again.

Short stay and wish it had been longer.

We came here after a canoe trip for a single night. The room was great and we ate at the onsite restaurant, which was very good. Wish we had made this facility a larger part of our trip.

Interesting Find

We mixed up Phuket Town / Patong and ended up in Nchantra. It is an unusual little gem which would be great for a romantic getaway for adventurous couples or families with young children that want a quiet place. The staff are very good and the resort has been operational for 2 years so is still fresh and modern. It was designed as a condominium project and won awards in 2012. The villa owners likely rent the villas/rooms via the hotel infrastructure when not in use (common in Phuket). We had a penthouse suite right at the top of the resort which had 2 large bedrooms, a living room and kitchenette and large sea facing balcony, and very big jacuzzi and sun beds on the roof area above the living areas. My guess is the gross floor area was >300 metres2. In value for money terms the comparable alternatives in the main tourist areas would be 10X higher (seriously). The reason is that this hotel is located on Sirey Island and although it is connected to Phuket Town by short bridge (so easy access) it is 40 mins by car from Patong Beach and the other tourist sites on the west coast. Our taxi had problems finding the resort (so I recommend arranging a transfer) but the airport travel time is similar to Patong. A car is definitely needed because of the remote location, but we found the local taxis to be a very easy alternative (ie local taxis cost less than US$ 100/day which is probably easier than hiring a car).

Nice and Secluded Resort

I would only recommend this to couples that really just want to relax with each other. The check-in process was somewhat pleasant and no hassle. We were given a welcome drink and a rock hard ice towel when we arrived. Shortly after explaining the hotel facilities to us, we were escorted to our room. The room was pleasant clean, fully air-con, very spacious and well equipped with the basic amenities. Internet access was easy to access. We had our private jacuzzi and pool, though the water was icy cold, but it was refreshing after a tan. Initially we were quite disappointed with the shuttle bus timing as there was only 2, but realized that it probably made sense. The breakfast spread could have been better but we did not opt to have breakfast. There is a beach just outside the resort walkable from the hotel but unfortunately it was rather dirty and hence did not feel like venturing. We explored Phuket Town looking for local food and were not disappointed. It was cheap and very good. Kim Massage are everywhere but we concluded that Anda massage was more worth the buck. There is a supermarket in Robinson which is quite comprehensive if you need any thing. Late check out at 2pm which is quite nice. We went back Phuket Town for food n massage before returning at 5 to gym and wash up before our transport to airport arrived at 7pm. Overall it's a nice and very quiet resort. Staffs were very helpful if you need any information. You will need a travel adapter in this resort.

Private pool and jacuzzi.

Nice villa with private pool and jacuzzi. Complimentary welcome drink, cold towels and fruits. Special thanks to Amrita for the compliment of birthday cake and flower for my wife. Seafood BBQ dinner served in front of infinity pool restaurant is great!

Facilities: Nothing special; Value: Reasonable; Service: Unhelpful, Amateur; Cleanliness: Smelly, Grubby, Dog sheets everywhere !; Very disapointed

Facilities: Everyday; Value: Reasonable; Service: Polite; Cleanliness: Hygienic ;

Need to improve transportation

Food is excellent but you want to change to try other restaurants in town. The problem is that the hotel staff is not helping the customers to get the reasonable charged taxi ride at all. It's quite difficult to get around if you want to visit the town 10mins nearby which is big minus, when the taxi mafia around the hotel tried to rip you off with 800 BHT per trip to the town.

Bitte bitte bitte tut uns und vor allem euch selbst den Gefallen und macht hier niemals Urlaub. Ich habe keine Ahnung, was die Leute hier bewertet haben, die hier 5 Sterne gegeben haben. Dieses "Hotel" vermutlich nicht. Auch eine 8,0 auf Bichungsplattformen wie Booking ist absolut nicht nachvollziehbar. Es ist eine absolue Katastrophe. Gefahr für Laib und Leben! Man gab sich Mühe bei unserer Ankunft, aber dennoch Schmutz, Kissen mit Stockflecken, Urinflecken und Sachen von den Vorgängern, Verfall, Ungeziefer, Baustellen und Baumaterial überall, Lebensgefahr insb. für Kinder durch fehlende bzw. kaputte Geländer vor 6-7 Meter tiefen Abhängen, keine Verpflegung aufgrund angeblicher Renovierung der Küche, Schimmel, Staub, Rost, Müll, Schutt, kapitte Glaslampe mit Gefahr für Schnittwunden, offen aus der Wand hängende Kabel, Abdeckungen von Lampen auf Treppenstufen offen, Klimaanlagen, die nicht regulierbar sind und entweder komplett kalt oder warm einstellbar sind, was vom Personal betroffen lächelnd bestätigt wurde. Massenhaft Vogelkot auf Balkon durch Schwalbennest usw. usf. Wir hatten eine der "Villen" direkt neben der Rezeption. Ausblick unten gleich null, oben Ausblick auf Dächer von anderen Gebäuden, die vor sich hin verroten. Schatten, schmutziger Pool, Sicherheit bei Eingangstür gleich null, Schiebetür unten nur von innen abschließbar, Wartungsräume im Zimmer frei zugänglich und für Kinder lebensgefährlich. Tiefgarage mehr Abstellkammer als Tiefgarage.

Dåligt!!!

Väldigt slitet hotel mycket som är trasigt. Luktade mögel och unket på rummena. Dyr mat. Rekommenderar att boka annat hotel!

Terrible

This is not a place to stay, the room had mold & water damage everywhere and was dirty on all outdoor areas with staff leaving cigarettes on terraces etc When we tried talking to staff they laughed and could not help - saying no manager Due to asthma we could not stay but hotel would not refund the room - we ended up having to go to the police and are still waiting on a refund

fint til prisen

Venligt og hjælpsom personale , stedet er slidt og ligger meget øde hvad naturligvis kan være romantisk, men samtidig fuldstændig uden tlf signal og da wifi så også røg sig en tur er man megdt isoleret for omverden. trænings center lad os gi det 0 stjerner maskinerne så dårlig stand og støre chance for komme til skade ind at få gavn af det. morgen mad venligt personale , ikke en stor buffet men kunne vælge 5 ting for et menukort så det var fint nok. fantastisk udsigt fra morgen mad restaurant. værelserne store og lækkert med jacuzzi og egen pool. Desværre var der udfordringer med aircon den gik i stykker flere gange. så var nok bare lidt uheldig med wifi og aircon.

Super

Excellent

10 jours ds cet hôtel qui était notre point de chute - ns avons adoré - ce qui peut poser pb - il faut prendre le taxi pr se déplacer mais il vaut mieux ne pas passer par l’hôtel car cela double le prix du trajet - l’avantage plage sauvage et très peu de monde - selon la marée la plage est plus ou moins propre mais il y a la piscine - nourriture excellente le plat pour 180 bath - mais le petit dej est trop cher pour ce qu’il y a donc nous avons fait des courses pour les petits déjeuners - les chambres ont cuisine et frigo - la superficie de notre chambre 130 m2 - 75 m2 habitable et le roof top 55m2 - donnant sur la mer - personnel très accueillant et tjrs à notre service - 1/4 d heure de route pour aller à phuket city -

Struttura con potenziale assolutamente non utilizzato, si tratta di un resort a 5 stelle che decisamente non si può considerare come tale, la struttura di per se è bella, non gli manca nulla, molto bella anche la piscina in camera anche se totalmente priva di privacy. Avrebbe bisogno assolutamente di un manager capace e potrebbe diventare un gran bel resort. Ci sono problemi del tipo : mancanza di cura nel mantenimento della struttura, aria condizionata in camera che punta direttamente sul letto, personale (tranne alla reception) che non parla assolutamente inglese, impianto dell’idromassaggio che palesemente non viene pulito (appena acceso sono usciti fuori dei capelli), cibo al ristorante non all’altezza ( alla nostra richiesta di avere una pannocchia come visto nell’altro tavolo di solo turisti cinesi, ci è stato detto di no e il servizio era molto diverso), la colazione è buona ma volevamo ordinare uova e bacon per me è un’omelette con formaggio e carne (dopo vari tentativi di spiegare la cosa è arrivata un’altra ragazza dello staff che ha risolto e infatti ci sono arrivati bacon e un’omelette con verdure e peperoni nello stesso piatto! La spiaggia è sporca con bottiglie sparse e vetri ovunque, il mare nel pomeriggio si ritira per la marea e rende impossibile fare il bagno che comunque sconsiglio di fare perché pieno di rocce e detriti. Consigliato? Si ma no!

整體還不錯的住宿

櫃台人員很親切服務很棒，只是清潔人員作業上會出現漏補毛巾的情形，有點小小不完美，每天的早餐會稍微做變化，餐點還不錯，泳池風景也都讓人很放鬆

Jätteduktiga och serviceinriktade personal som gör sitt bästa för att sina gäster ska få det bästa upplevelse i hotellet. Frukostbuffe var utmärkt och väldigt god mat i övrigt serveras från hotellets restaurang. Stora rum, vi var nöjda med att ha eget pool och jacuzzi. Hotellet ligger lite utanför och passar väldigt bra när man vill ta det lugnt och slappna av, enkelt att åka till Phuket central med hotellets shuttle och ta sig därifrån till Karon och Patong samt andra turistställen. Det enda som kan förbättras är stranden vid hotellet, den var tyvärr smutsig.

Hotellin oma kuvaus vastaa todellisuutta. Siisti, pientä kulumista, pintaremontoitu kuitenkin. Kosteus aistittavissa ajoittain huoneissa. Joulukuun alussa todella rauhallista. Huoneistossa oma pieni piha ja allas, tilavat huoneet. Huom kahden makuuhuoneen asunnot ovat eri kerroksissa, joihin kulku ulkoa ns rapun kautta, sisätiloista ei ole kulkuyhteyttä kerrosten välillä. Toimi isojen lasten kanssa hyvin, pienten kanssa ei olisi toiminut lainkaan. Ystävällinen ja palvelualtis henkilökunta. Ranta on kaunis, mutta ei sovellu uimiseen (lasia yms), vaikka siivoavat rantaa päivittäin. Hotellin ravintola (on ainoa vaihtoehto) on hyvä ja kohtuu hintainen, aamiainen on loistava. Kuljetus Phuket Towniin ja takaisin päivittäin ilman lisämaksua. Lähin kylä noin 5min mopomatkan päässä, siellä muutamia kauppoja ja ravintoloita (paikallisia), joissa edullinen hinta sekä todella tuoretta ja hyvää ruokaa.

Strand ist nicht gut,derOrt ist einfachnicht für Badeferien.personal sehr freundlich. Suites sind sehr schön-5 Sterne wert. Essen -sehr wenig auswahl. Morgenessen immer gleich.

Fantastiskt för ett par nätter

Otroligt lugnt och härligt hotell med helt fantastiskt härliga, rena och avkopplade rum. Tyvärr är området väldigt ensligt och 5 nätter räckte absolut för oss då vi annars hade tröttnat. Hade absolut kommit tillbaka igen. Enda negativa var att stranden är extremt smutsig och att pizzorna var väldigt mjuka och blöta. Rekommenderas varmt till par som vill bli ostörda och ha egentid

High quality hotel with good value for money

On our way to Koh Lanta we stayed one night at Nchantra, which was close to the ferry. We were more than happy with the hotel and the service that the kind people at the hotel welcomed us with. Would definitely go back because of the convenience and the very spacious and clean suite.

立地最悪。

正月に行きましたが、毎日中国人の団体が来て、すごくうるさかった。ホテルの従業員も対応してくれなく、ご飯もまずい。

Villa is ok but nothin to eat

Chinese tourists were so noisy and no respect for others... buffet was expensive but nothin to eat... not worth it

総合的には、すごくオススメです

ソファなど細部が汚れていたり、鍵がかからないサッシがあったり、細かい配慮が行き届いていません。また、ホテルでの夕食は最悪です。どこからやってきたのか、中国人の団体が静かな良い雰囲気をぶち壊し、ブッフェは長い列で、料理をとり終わるのに30分はかかります。彼等は、宿泊客ではないと思います。 ただ、それを補って余りある、 ロケーション:プーケットタウンから、10分、往復無料送迎あり、タクシーでも片道400パーツほど。夕食は、ホテルでとらなくても、プーケットタウンに安くて美味しい所が多くあります。 風景、部屋:風光明媚な小湾に小さい漁船が映えます。部屋はプール、屋外ジャグジー付き2階立てで、屋上からの景色、星空は最高です。子供は超お気に入りです。 コスパ:6人で朝食付き2万円台、これが一番大きいかな。。。

Super nice view

We stayed at the ocean front 2 bedrooms suite this. Very nice view and big room. We had great fun in private pool. However, the curtain in the master room had a lot of ants. We cooked in our kitchen, very nice.

スタッフさんの心遣いが素晴らしいホテル

空港からは1時間程ではありますが、とても静かで眺めは最高に綺麗なホテルです。朝食は普通ですがレストランはどれを食べても本当に美味しかったです。部屋は広々としており自炊も可能。チェックアウトもオプショナルツアーのピックアップの時間に合わせて遅くしてくれて、帰ってきた後にはシャワーを使いますか？と本当にホテルスタッフの心遣いには感動でした。見送りまでしてもらったのはこのホテルが初めてです。空港までは有料でしたが快適なホテルのリムジンで送って貰えました。最後の最後まで快適に過ごす事ができました。

優良

酒店很適合睇日出風景好靚, 服務態度好好, 普通話和英文都可以溝通, 房間超大, 如一家大細去超正, 是一個休息的好地方。

享受一家人旅遊

酒店位置很清淨,週邊人不多,但酒店開業不久,可能太近海,部份設施有霉爛了,但整體也很好,為一是早餐食物很一般

Miserable Lage & unfreundliches Personal

sehr schlecht gelegen,ganz weit weg entfernt,völlig isoliert

Nice environment

Helpful staff with great view

stay away from crowded

The district is really stay away from crowded. Restaurant is so-so, i suggest to cook by yourself because the chicken is really nice. Overall I enjoy the staying very much.

Very good place to relax

This is a hotel with a very good staff!!! Hotel is almost new. This place is excellent place to relax not to party (too far away from town). Restaurant is absolutely fabulous - very good fish food, asian food!. Beach is not in not in good shape (lot of rocks). This is not a place for a small children but with teens it will be fine. Our family will come back in this lovely hotel.

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Fantastisk service og hotelstandard