The Inn at Cross Keys Station

9.0

Wonderful

945 Guest reviews

9.0

Wonderful

945 Verified Reviews

Read all reviews

Cleanliness9.2/10

Service9.2/10

Comfort9.2/10

Condition9.2/10

Neighborhood8.6/10

Amenities8.8/10

The room was to warm even with the cooling system it was warm. The check in was fine but trying to get questions answered was a process. Just to find ice took 15 minutes before I got an answer. The breakfast eggs and sauage were cold, the biscuts were hard. Several other folks in the dinning area also commented on it.

Very clean and had best breakfast options of any place I've stayed. Will definitely go back.

Stay was good. Did not like that I get charged extra for having a total of two people in a room. Last I checked, rates are always based on double occupancy.

Always an excellent choice when passing through Madras.

Everything was great except for some another people that stay there that have kids really running around making noise late and be so louder

I’ve stayed here before and will stay again while traveling.

parking need to be closer and maybe expand the parking area and a red ford s10 pickup parked in a no parking zone by loading zone.

Amazing here, almost every weekend I stay with my children. We love it.

Me and my kids take a trip almost every single weekend and stay here. The hot tub, swimming pool, workout room, breakfast, but most of all the people that work there are very polite. My children love it.

The staff were very courteous. The breakfast was quickly restocked and hot.

Last minute trip to visit family. The booking and front desk staff was accommodating to my family who ordered three rooms for three nights. We requested to be next to each other and they did us one better by putting us on the first floor by the dining room and pool so we didn’t have to lug them far. The breakfast was amazing and the snack shack was always stocked. The facility was beautifully decorated and the pool was always clean. The only downfall was the cleaning/service staff. First night we got there my sister’s bed had three black hairs and a partial finger nail in it, but everything else was very clean. The service gal came every day, but we were getting ready everyday around 10-11 when she came by so we would ask her to come back later (as we needed our trash taken out everyday and towels replenished at least) for her to not come back. We were given trash bags and a laundry bin from front desk to do it ourselves; along with fresh warm from the dryer towels. All in all we had a great time! They even price match from Expedia.

Overall the hotel was clean, safe and OK. There was a bunch of kids on some sort of meet, and they were running and something down the halls.The entire time until about ten thirty p m. The hotel staff was nice, except for one guy who basically ignored us at check-in until he was done. Typing something for about 3 minutes. It said he was the assistant manager. There were about a dozen teenagers in the swimming pool playing chicken. And so, we didn't really have a relaxing time at the pool. The hot tub was nice. The pool might have been clean. Had it not been for the teenagers who basically made it impossible to enjoy.. The location was good if you didn't have a vehicle.You could walk not very far and get to a good mexican restaurant or mcdonald's safeway is right across the street. The beds were very springy and not very firm. Thankfully, we were only there for one night. So my back wasn't killing me too much. Our room had a view of basically a retaining wall. I'm not sure if the 2nd floor rooms have better views. But the lobby and other areas are well decorated and look very nice with the owner's previous cabin furniture

Peaceful stays

We stay here pretty much every time we are headed to see our grandkids. Quiet and we feel safe.

It’s always a great stay..Absolutely beautiful.

Good experience all around. Great value.

Very well maintained the breakfast could be improved

Good value

The climate control ac/heat was inoperable and the room stayed too warm.

The hair dryer looked like it had already been on fire th vent in the bathroom was full fire hazard the head boards are not all the way on the wall the beds creek so much you cant move

Great hotel stay once a year traveling through love it every time

Clean and quiet. Spacious room. Friendly staff.

This property has a very welcoming feel and the staff are terrific.

One of the nicest places I've stayed regardless of price, highly recommended. Lots of space in the room to get comfortable, worthy of a multiple-night stay definitely. Free breakfast is similarly identical to a Fairfield Inn for example, maybe a little better (this place had both a waffle maker and a pancake maker, nice!). Staff was super friendly and seems to be invested in the establishment, always a good sign.

Everything it has was great

Property was clean and super comfortable. Excellent for the price.

The feel and decor of the lobby is wonderful! The pool area was relaxing.

Very nice hotel for the area.

Sits on a hill, so great views. Parking is limited next to the motel.

They were supposed to have me checking in on the 13th and they had me check in in on the 12th

Super clean and affordable! Lots to offer!!

Beautiful hotel. Decorated for the holidays. Friendly staff. Nice breakfast. My kids loved the pankcake maker.

Tranquility in the midst of Madras!

the room was perfect for us--close to elevator, view out the window of wildlife and different types of greenery, the room is spacious and clean, the whole building areas smelled clean and fresh, great location, quiet, and good internet service!

Luxury at low price

Left in the cold

It was nice for the most part but for the price we paid per night there were a few issues that left a very bad taste on my mouth. Upon checkin the receptionist had trouble finding my paid booking which is understandable. Our room was on the 2nd floor and at first glance was very nice looking and comfortable, however, it was a very cold night and as soon as the temperature got too cold we tried to turn on our heat which blew even colder air and was eventually determined to be broken. We notified the front desk and the night lady had us power reset it then said they would let the daytime manager know but never even offered to move us to a working room instead we were given an extra blanket and froze all night. The bext morning the manager said they would jave maintenance come up which never happened she eventually came in and took two seconds to look at it and say what we had told them all night. It was broken. She did move us rooms for our second night but there was no compensation or discount given at all for our $150 frozen evening.

Was a fine place to stay.

Very nice newer property, well appointed. Nice size rooms, microwave and small refrigerator. Bed was way too hard!! Change them out!! Parking is a bit of a walk in cold wintery weather.

Every stay I feel safe it’s beautiful and has many good amenities

Great front desk lady is very nice and polite

Overall the hotel was clean, the room itself needed updated. Older small TV and warn night stand. The bathroom door looked like it had been in a flood and the room was overwhelmingly hot all night even with the air conditioner on in November.

Indoor pool and hot tub. Good location. Excellent breakfast and value. Shower pressure too high and can't be adjusted. No left turn at intersection.

Very nice, great value with Expedia, otherwise too expensive for the area

A lovely place to stay. The hot tub was great, room very good, bed comfortable, staff very friendly and breakfast really good.

Great place to stay and I'd stay again

Very clean, new or newly remodeled fresh rooms, beautiful lobby decor, friendly staff, solid breakfast varieties.

Loved it

Nice place.

Lobby looked really nice done up in western deco. Beds are comfortable.

It was an attractive property. Breakfast was great and staff were friendly. We had several issues with the room. When I woke up I discovered that there were stains on the sheet from a smooshed candy that was also still there. We don't eat candy so it didn't come from us. Wish I had noticed it the night before. Then the shower would not drain. We were standing in two inches of water each time we showered even after making sure we had the drain open. Then the toilet clogged first thing that morning. These all stacked up to be disapointing experiences. It should be noted that the TV's we the smallest and and an older version we have seen in a hotel room. The parking area could be better. It was much further away from the main entrance than most hotels. The positives are that the rooms were attractive, hotel area was beautiful, spa and pool were excellent.

Thai place is beautiful, stay here if your in madras. Reasonable price for such a nice olace

Lovely stay. Lovely room.

High ceiling~~ and spacious ~~

Parking

Very beautiful facility that had great parking. We had truck and trailer and the parking lots were very spacious.

A fantastic place to stay in Madras if you are riding or driving. Not overly walkable but still some options in the immediate area. Rooms are spacious and clean. Breakfast is on the higher quality side of what you expect as "included breakfast" with both hot and cold options available.

Great staff and spacious incredible rooms!!

Really enjoy thaw area, staff and accommodations!

Super noisy neighbors, close parking very limited, coffee in rooms without creamers, had to get our own wash clothes from front desk. Staff people nice, friendly, helpful.

Loved it

This is a very nice property and never disappoints.

parking sucks

Always a clean room and quiet restful stay here.

The hotel is very clean and comfortable. The only negative, they didn’t do a good job of keeping the breakfast dishes stocked.

This hotel was quite amazing. The lobby furniture was beautiful... old rustic leather sofas with cowhide upholstery. The pool and hot tub was nice and available for use. It was kind of dark and mysterious, which I loved. The room was very clean and the bed was super comfortabke. The onky downside was the parking situation. There was minimal parking available close to the hotel. They have ample parking but its a long walk uphill. Otherwise it was perfect.

The room was nice, breakfast was very good. The staff was kind and helpful gave us dinner recommendations.

Well maintained facility, friendly staff, quiet location, nice breakfast selection

The beds were very comfortable and breakfast has many options.

Despite the standard 3:00 check-in, we arrived at 4:30, checked-in, were given key cards to our room, and ultimately had to wait outside in the hall for staff to finish cleaning our room. We’re not sure why we were assigned a room that wasn’t ready?!?! Aside from this, the interior decor of the lobby was beautiful, the room was great, the outdoor grounds were nicely manicured, & the staff were great!

Very upscale and the price was fantastic. Laundry facility was convenient and clean. Landscaping was beautiful. Breakfast was good.

It was a nice place but the bathtub collects water as your taking a shower . Water up over ankles Slow to drain

Parking was not great as the lot was a bit further then I would like. Was worried about leaving my car in the parking lot as it looked like a good opportunity for someone to possibly break in for theft since it was so dark in some areas.

Front desk was very helpful

The lobby decorations were amazing. The breakfast had so much to offer. The hotel was beautiful and very clean. There staff very friendly and helpful finding us a place to have dinner.

Highly recommended

A wonderful property at a decent price. A very clean, well cared for facility. Staff were very friendly and helpful. It is set off the highway by itself and has good parking available in a well lit, safe area. No one loitering in the area to make you nervous. Lobby, hallways, and public spaces were clean and in like new condition. Room was spacious, clean, and had lots of lamps for lighting. Bed was soft and comfy with lots of pillows. Heat/AC unit was quiet and easy to operate. Clean bathroom with everything in good condition. Lots of clean, fluffy towels and good water pressure. You can also drink the water from the tap with no problems- it tasted good. Breakfast was delicious with waffles, pancakes, scrambled eggs, fried potatoes, biscuits and gravy, etc. Hot, fresh, and well stocked. Overall a great stay and we certainly would recommend this hotel to others.

upscale feel with unique decor - so glad we chose this property over a chain

the rooms and property were great. parking was a bit sketchy

The property was very nice and the room was very comfortable. However, the staff can be more friendly.

Nice place for price

Breakfast good, nice pool area, cute decor.

Beautiful room and hotel.

Whole family had a great experience at the Inn. The gentleman at the front desk was super nice and helpful and I was able to check in way early without issue. Also a very clean and well kept property. Will definitely come back!

Everything was great

Nice

Hotel is great, a bit overpriced for the location. The toilet heigh was way too low!

We stopped just for an overnight break on our way home from a visit to family in Klamath Falls. Very nice hotel with a nice swimming pool and a very good free breakfast. We didn’t use the pool but will keep this in mind for our next family visit. The room above us was a bit noisy around 9-10:30, could hear lots of footsteps walking and running around but then settled and was not a problem the rest of the night. Overall a nice place, good restaurant 5 minutes away, easy return to highway 97, would stay again.

Limpieza y comodida , El estacionamiento seguro

Nice hotel

Beautiful hotel. Very comfortable beds with plenty of pillows. The grounds/flowers were gorgeous. Nearby grocery store/gas. Hot breakfast bar. Friendly staff.

Nice and welcoming, comfortable place . Very clean. Bedrooms were big and quiet. Spa was open late, which was nice. Breakfast was pretty good. There was a line at the Waffle iron with several comments that they should have had two. All in all was above average for a motel out in the middle of the desert.

Oregon trip

Very nice place clean and large room. Pros the too Was check prior to checking in for cleanliness! Pros are large clean room , comfortable matteress , good AC , good TV reception Cons : no USB ports

Oregon trip

Very nice place clean and large room. Pros the too Was check prior to checking in for cleanliness’s, mattress comfortabe, nice love seat , large refrigerator , good TV reception and WIFI , beautiful view from room. No cons that can think of except no USB ports

The grounds were beautiful, full of flowers. The view was spectacular. You could see the whole area. The lobby was huge with lots of comfortable seating.

Staff and room were excellent.

Clean, safe, good bed, late night swim and hot tub, quiet, great staff w breakfast at a reasonable price!! Great Value

Well maintained place, clean and friendly staff

Y

Very nice!

Property has great view. But, lots of homeless people in town. Loved the pool and hot tub, so nice to have adult hours only.

Wonderful staff and clean spacious rooms.

Good value and very clean and well maintained.

Such a horrible experience with staff member here. I will post further info on yelp and google. The lady at front desk was abrasive and rude threatening to call the police because i took a photo. I stayed here further thinking they would straighten it up however i was overcharged close to 200 dollars on my credit card. Im still fighting a dispute with them as i opened a case on my credit card. The 1 star rating is from the lady service and overcharged. No housekeeping 1 day and no offer to reimburse. Pool was said to be closed 4 days of our stay yet we called and they stated it was open. Communication is there problem. The grounds are kept up very nicely. Breakfast is so so, not worth the extra price. The rooms yes you can here your neighbors. The wifi is close to non existing and only worked a few times over the week. Even the front desk lady couldn't use wifi and had issues with booking. Dont waste your time here.

booked room for 3 and was assigned a king bed only

Booked a room for 3 people two adults and a 9yr old was assigned a king bedroom. picture appeared to have a sofa sleeper. i wrote in in the if you have questions or special requests section asking if it was indeed a sofa sleeper or if a roll away would be provided. i received no answer and at check in i was given the terrible news! only a king bed and no rollaways on the property and that the property was sold out! i was told that the problem was by using a third party (hotels.com) site to book that its an ongoing issue with third party sites! nontheless it was hell also the ac wasnt working right and made for a more miserable night.

Nice clean hotel. Breakfast included waffles, pancakes, eggs, and either bacon or sausage most morning. Rooms were pretty quiet, although we heard some sound from the room next doors TV. Pool did not appear to be heated, but considering how hot it was I didn’t mind! Desk staff gave us good recommendations on where to eat and were very friendly and helpful.

Great place.

Adequate, not great.

It was ok, but not exceptional. The room was very clean. The shower-tub was a fall hazard. TV selection was good-- DirecTV.

Very nice hotel at a great price. Lovely lobby and rooms. Staff was very helpful and friendly. Would stay here again.